2K Series - 1080p Smart Security System INSTRUCTION MANUAL
Important Information FCC Verification FCC Regulation (for USA): Prohibition against eavesdropping This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Password Recovery Channel 1 Channel 2 Forgotten your password? Please do the following: 1. Right-click the mouse on the Live View screen to display the Menu Bar, click the “Start” button (bottom left on the Menu Bar) then click “Setup”. 2. At the password login screen click “Forgot Password” then click “Yes”. Channel 3 Channel 4 3. After a short moment, you will receive a password reset request email containing your DVR’s MAC address (if it’s not in your inbox, check your junk or spam folder). 4.
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Contents Help & Resources ������������������������������������������������������������������������������������������������ 61 5
Live View Channel 1 Channel 2 Channel 3 Channel 4 Live View is the default display mode for your DVR. Each camera connected will be displayed on-screen. You can check the status or operation of your DVR and cameras using the icons and Menu Bar on the Live View screen. Right-click the 15/04/2019 12:30:15 PM mouse to access the Menu Bar.
Live View Mode Live View mode is the default display for your DVR. Each camera connected will be displayed (multiple view modes available). You can check the operation of your DVR by using the status icons on the Live View screen. The date and time as well as the name for each camera is also displayed. Channel 1 Channel 2 Channel 3 Channel 4 Status Icons Camera Toolbar Main Menu Menu Bar 1 2 3 Double-click a live video channel to view full screen.
Live View Icons & Controls Status Icons Menu Bar 1. This is the Start button. Click to reveal additional functions available (see below). This icon indicates that the camera is being recorded (manually or by motion). recent events (up to the last five minutes). 2. Four camera view. 7. Click this to change the volume or mute the audio (click the speaker icon to mute). 3. Nine camera view (this will display eight cameras on the 8 channel model). 8.
Main Menu The Main Menu is where you control the various actions and options that are available on your DVR. Functions such as Privacy Mask can be enabled to obscure all or part of your image, and the option to change the default motion detection area. You can also enable Cloud Storage to copy snapshots and video to the cloud when events occur. To maintain system integrity, a firmware upgrade can be performed when available.
Menu Layout The various functions and options available, are categorised on the lefthand side of the Menu. To exit or access the previous menu, right-click the mouse. Click for contents Clicking each category will reveal a number of tabs or sub-categories that can be changed from their default setting. Save changes that have been made or restore default settings.
Camera Configuration The camera configuration options are available in the “Display”, “Record”, “Alarm” and “Device” menus that are accessible from the Main Menu. You can change the resolution, bitrate, OSD (on-screen display) position as well as image settings for hue, brightness, contrast and saturation. Your DVR has controls for detecting motion, allowing you to define specific areas to alert you to a potential threat in and around your home.
Display: Live The configuration options available allow you to name each camera relevant to where it has been installed as well as the ability to adjust image settings such as brightness and contrast. You can also enable covert mode to hide the camera’s image in Live View mode. →→ Use the “Copy” function to apply all settings to the other cameras connected. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Each camera input on your DVR will be displayed as CH1, CH2, etc.
Display: Live Channel 1 11/04/2019 01:59:02 PM Hue: This changes the color mix of the image. Bright: This changes how light the image appears to be. Contrast: This increases the difference between the blackest black and the whitest white in the image. Saturation: This alters how much color is displayed in the image. Use the slider to adjust each setting. When finished, click the “Apply” button then click “OK”. Right-click the mouse to exit.
Display: Privacy Zone This function can be used to obscure all or part of your image for privacy (up to four privacy masks can be created per camera). You can also use this to minimize false triggers when motion is detected. Areas obscured by a mask won’t be shown live or recorded. →→ Use the “Copy” function to apply all settings to the other cameras connected. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Channel: Select a camera that you would like to edit.
Enabling a Privacy Mask 1 Click and hold here to reposition the mask to the desired location. 2 Click and hold here to resize the mask to the desired size. 1. Depending on the number of masks that you want to enable, each mask will be numbered. To reposition the mask, click and hold the mask number then move the mask to the desired location. 2. To resize the mask, click and hold the bottom right corner of the mask then resize to the desired size.
Record: Mainstream The functions available here allow you to change the resolution, frame rate, bitrate control and bitrate mode for each camera connected. By default the recording resolution is automatically selected to fit in with the capabilities of the provided cameras. →→ Use the “Copy” function to apply all settings to the other cameras connected. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Each camera input on your DVR will be displayed as CH1, CH2, etc.
Record: Mainstream CBR: This is the default method of control that your DVR will use to record video. If you have cameras placed in high traffic areas, CBR is the recommended control method. As the bitrate is fixed, the image quality will be consistent throughout the entire recording. This will assist when identifying people or objects. VBR: If you have cameras placed in low traffic areas, VBR is the recommended control method.
Record: Substream The functions available here allow you to control how video is streamed to your mobile device using the Swann Security app. You can change the frame rate, bitrate mode and bitrate control if you’re having issues streaming live video from your DVR. →→ Use the “Copy” function to apply all settings to the other cameras connected. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Each camera input on your DVR will be displayed as CH1, CH2, etc.
Alarm: Detection When motion has been detected by one or more cameras, your DVR will alert you to a potential threat at your home. It does this by sending you an email alert with an attached image from the camera to use as a reference (if this option is enabled) and/or sending push notifications via the Swann Security app. →→ Use the “Copy” function to apply all settings to the other cameras connected. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings.
Alarm: Detection - Actions Buzzer: When motion has been detected, you can enable the DVR’s buzzer to alert you for a predetermined amount of time. Click the drop down menu to select a time. Record (Record Channel & Analog Channels): This option instructs your DVR to trigger additional cameras to start recording when motion has been detected. Click the “Analog Channels” checkbox to select all cameras or click on the individual camera number that you want to trigger for recording.
Motion Detection Setup 1. Click “Clear All” to delete the default motion detection area. 2. To create a new motion detection area, press and hold the left mouse button to select the cell or square that you want to start at, then click and drag to select the area that you want to create. Release the mouse to finish. 3. Multiple areas can be created. Each individual cell or square can be enabled to detect motion. The same action also applies to delete an area that has been created.
Motion Detection Tips Placement of the cameras 1. Place cameras so they are facing areas where people have to walk through to approach your home regardless of where they are headed. A good idea is to place a camera overlooking your front door to capture an image of anyone approaching it for later reference. This is great if you have parcels delivered to your door or if the potential burglar knocks or rings the doorbell to see if anyone is home. 2.
Thermal-Sensing Camera Tips If thermal-sensing cameras have been included with your DVR or you have purchased them separately, the following tips will help you in getting the best results from your security system. Your cameras have a built-in PIR (passive infrared motion detector) sensor. This means they can sense movement of warm objects including people, cars and animals. The advantage over cameras that don’t have a PIR sensor, is they are very resistant to false triggers from changes in the image.
Alarm: Deterrent Each camera input on your DVR will be displayed as CH1, CH2, etc. experimentation is recommended to select the best settings. Setup: Click the button to change the default spotlight detection area. The entire view of the camera is enabled, however you can select certain areas if you wish (see page 25 - Spotlight Detection Setup). Light Enable: Click the checkbox to enable the camera’s spotlight.
Spotlight Detection Setup 1. Click “Clear All” to delete the default spotlight detection area. 2. To create a new spotlight detection area, press and hold the left mouse button to select the cell or square that you want to start at, then click and drag to select the area that you want to create. Release the mouse to finish. 3. Multiple areas can be created. Each individual square can be enabled to trigger the spotlight. The same action also applies to delete an area that has been created.
Spotlight Trigger Schedule By default, the spotlight and siren will not trigger between 06:30 a.m. and 04:30 p.m., however you can change this according to your needs. Each square represents 30 minutes. Using the mouse, click on a particular square to change or click and drag the mouse over the squares corresponding to your desired time period. Click “Save” to save changes made. Right-click the mouse to exit.
Device: PTZ →→ Use the “Copy” function to apply all settings to the other cameras connected. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. If you have a compatible PTZ camera connected to your DVR, you can use the PTZ controls to move the camera as well as the ability to zoom into an object and to control the level of focus (if available). You can create multiple preset positions, which can be recalled to focus the camera’s view to a different position.
Camera’s On-Screen Display MAIN MENU Channel 1 1 2 3 4 5 6 7 8 2 1 15/04/2019 12:30:15 PM . . . . . . . . EXPOSURE WHITE BAL WHITE BAL DAY & NIGHT NR SPECIAL ADJUST EXIT OFF ATW EXT SAVE & END When accessing the on-screen display, the Main Menu will appear first. From here you can access the settings available. Use the controls to navigate. 1. To access the on-screen display, in Live View mode, click the camera then click the PTZ button on the Camera Toolbar. 2.
Recording Configuration The recording configuration options are available in the “Record” and “Capture” menus that are accessible from the Main Menu. From here you can access and change the default recording schedule (presented as a 24 hour 7 days a week grid and is color coded) for each camera connected. You can also enable and set a schedule for your DVR to take a snapshot each time an event occurs.
Record: Record →→ Use the “Copy” function to apply all settings to the other cameras connected. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Each camera input on your DVR will be displayed as CH1, CH2, etc. Record Enable: When disabled, your DVR will detect motion but it will not record (manual record is also disabled). Stream Mode: By default, your DVR will record both Mainstream and Substream video (known as DualStream).
Alarm: Detection By default, a 24-hour 7 days a week Detection schedule has been enabled for each camera connected. The schedule can be changed to suit your needs and each camera can have a different schedule if needed. The schedule is color coded to represent the event type. →→ Use the “Copy” function to apply all settings to the other cameras connected. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Channel: Select a camera that you would like to edit.
Capture: Capture As an added feature, you can enable and set a schedule for your DVR to take a snapshot each time an event occurs. This is particularly useful for finding motion events quickly and can also be used for different purposes such as time lapse photography. →→ Use the “Copy” function to apply all settings to the other cameras connected. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Each camera input on your DVR will be displayed as CH1, CH2, etc.
Capture: Schedule Channel: Select a camera that you would like to edit. Each square represents 30 minutes. Using the mouse, select the desired capture mode then click on a particular square to change or click and drag the mouse over the squares corresponding to your desired time period. The same action can also be applied if Normal or Detection capture mode is not required (on one or more sections that have been enabled).
System Configuration The options available give you complete control on how your DVR is configured and how it operates. Some of the options such as display resolution, time zone, email configuration, Daylight Saving and password creation are configured during the Startup Wizard. For experienced network users, your DVR provides options that can be configured to suit your particular requirements. You can also perform a firmware upgrade when available.
Display: Display Configuration →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Sequence Mode: Select how many video channels you would like to display when your DVR is in sequence mode. You can select from one, four or six cameras to display at a time. digitally processed to display the correct aspect ratio.
Network: Network As SwannLink Peer-to-Peer technology is utilised to communicate with your network and mobile device, configuration of the network settings is not required. If you have networking expertise and require specific settings, you do have the ability to change them. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. DHCP (Dynamic Host Configuration Protocol): Your router will automatically assign an IP address to each device connected to your network.
Network: Email Configuration Why do I need to create an email for my DVR? So your DVR can send you email alerts and to send you a password reset request if you have forgotten your password. The following email providers are supported - Gmail gmail.com and Outlook outlook.com. On your computer or mobile device, create an email account then input those details here. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Email: Click the checkbox to input your email details.
Network: Email Schedule →→ Use the “Copy” function to apply all settings to the other cameras connected. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Channel: Select a camera that you would like to edit. ing to your desired time period. Detection: If email alerts have been enabled for motion detection, you can change the schedule on when your DVR can send those alerts. For example, you may only want to receive alerts during the day but not in the evening.
Network: DDNS Prior to developing our SwannLink Peer-toPeer technology, our SwannDNS service was used to connect to your DVR remotely. This service is still active and we recommend creating an account as a means of backup. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Go to www.swanndvr.com and click the “Registration” button. Follow the prompts to create your account. DDNS: Click the checkbox to enable. Server: SWANNDVR is automatically selected.
Network: IP Filter →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. IP Filtering is a great way to limit access to your network devices for specific groups of IP addresses. For example, if you had a malicious user attacking your network, you could add a filter to prevent access to your devices from a single IP address or from a block of IP addresses. For the day-to-day function of your DVR, this function is not required.
Network: Date and Time →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Date and Time DST Settings If the date, time and time zone are incorrect, click the relevant dialogue boxes and drop down menus to change. Enable DST: If Daylight Saving applies to your time zone or region, click the drop down menu to enable. NTP Settings Time Offset: Select the amount of time that Daylight Saving has increased by in your time zone.
Device: HDD This function gives you the option of formatting your DVR’s hard drive, and it will be listed here for selection (if a new hard drive has been installed inside your DVR, you need to format the drive before it can be used). →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Overwrite: This instructs your DVR to overwrite the oldest video files as the hard drive becomes full.
Device: S.M.A.R.T This function can be used to display technical information on the hard drive installed inside your DVR. You can also perform a test (there are three types available) to evaluate and detect potential drive errors. Self-check Type: There are three types available: staff may ask you to access this if you call for assistance. Short: This test verifies major components of the hard drive such as read/ write heads, electronics and internal memory. Right-click the mouse to exit.
Device: Cloud Storage Your DVR has the ability to copy snapshots and video recordings to the cloud via Dropbox™. Dropbox™ is a service that allows you to store and share snapshots and video recordings and always have them on hand when needed. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Before activating the cloud function, we recommend that you create a Dropbox account using the same email address and password used for your DVR. On your computer go to www.dropbox.
System: General →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Device Name: Click the dialogue box to rename your DVR (if required). Language: Select a language you would like the system menus to be displayed in. Multiple languages are available. Video Format: Select the correct video standard for your country. USA and Canada are NTSC. UK, Australia and New Zealand are PAL. Watermark: By default, the Swann logo is overlaid as a watermark for each camera connected.
System: Users →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. To change your DVR’s password, click the “Edit” button. The password has to be a minimum of six characters and can contain a mixture of numbers and letters. Enter your new password again to confirm. the “Save” button then click “OK” to confirm. Additional user accounts can also be enabled: 1. Select “user1” then click the “Edit” button. 2. Click the drop down menu to enable. 3.
Advanced: Maintain →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Default User: Admin is the default user account. If multiple user accounts have been created, click the drop down menu to disable. then click “Save”. Your DVR will reboot and the Startup Wizard will appear on-screen. Auto Reboot: It is recommended to leave this enabled, as it maintains the operational integrity of your DVR.
Advanced: Events Whenever there is an event or if your DVR displays unusual behaviour, you can be alerted to in multiple ways such as receiving an email, displaying a message on-screen, receiving an alert in the Swann Security app and activating its internal buzzer. There are three event types that your DVR will detect as an exception. →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Enable: Click the checkbox if you would like to disable alerts for the event available.
Advanced: Auto Upgrade →→ Click “Default” to revert to default settings. →→ Click “Apply” to save settings. Auto Upgrade: By default, your DVR will automatically download and install new firmware when available. Click the drop down menu if you would like to disable this feature. Check for update from internet: By default, your DVR will automatically check and alert you if new firmware is available for download. Click the checkbox if you would like to disable this feature.
System Status The various status tabs give you an overview of the various settings and options that have been selected for your DVR to function. Each action that your DVR performs as well as events detected are logged, which you can search and view. If you call our helpdesk for assistance, our staff may ask you to access these tabs to assist them in solving any technical issues that you may be having.
System: Info This tab displays technical information about your DVR as well as your device ID and QR code. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having. MAC Address: You can use this as a recovery password if you have forgotten your current password. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having.
System: Channel Information Displays the Mainstream and Substream settings used for each camera connected. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having. Right-click the mouse to exit.
System: Record Info Displays the recording settings for each camera connected. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having. Right-click the mouse to exit.
System: Network State Displays the network settings used by your DVR. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having. Right-click the mouse to exit.
Glossary 3D-Noise Filter: Is an enhanced form of digital noise reduction. The advancement in technology enables noise to be filtered even more effectively from the image, even in low light conditions. DNS server is automatically provided by your internet service provider. 50Hz: Is the mains frequency used in the UK, Australia and most European countries. 60Hz: Is the mains frequency used in the United States, Canada and some Latin American countries.
Glossary Compound Stream: Indicates that your DVR or NVR is recording video and audio at the same time. Contrast: This increases the difference between the blackest black and the whitest white in the image. Without contrast you wouldn’t have an image because there wouldn’t be any differentiation between light and dark. Covert: The camera will detect motion and trigger your DVR or NVR to record, but you will not see an image of the camera in Live View mode.
Glossary MAC Address: Is a unique identifier for network hardware. Can also be used as a super password if you have forgotten your current password. OSD (On-screen Display): Display information from the camera such as time, date and camera name on-screen. Mainstream: Is the video stream that your DVR or NVR will display and record. Overscan: Is mainly used on older television sets to display the entire viewable area correctly on-screen. It does this by cutting off the edges of the picture.
Glossary Saturation: This alters how much color is displayed in the image. The higher the saturation, the more bright and vivid colors will appear. Static DNS: In some circumstances, your internet service provider may require you to use a static DNS instead of an auto DNS on your router. Server Port: Is a logical connection place and specifically, using the internet protocol TCP/IP, the way a client program specifies a particular server program on a computer in a network.
Glossary VCA (Video Content Analysis): Is a new method for triggering recording and events. This uses the image processing system of the DVR or NVR & camera to set specific triggers for recording (such as line crossing or intrusion). This system does use more processing power, therefore it may not be available on all devices. Video Loss: Is regarded as a potential alarm event and is considered to occur any time your DVR or NVR doesn’t receive an active video signal from any one of its video inputs.
Warranty Information USA Australia United Kingdom Swann Communications USA Inc. 12636 Clark Street Swann Communications Suite 5B, 706 Lorimer Street Swann Communications LTD. Stag Gates House 63/64 The Avenue Santa Fe Springs CA 90670 USA Port Melbourne Vic 3207 Australia SO171XS United Kingdom Warranty Terms & Conditions Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original purchase date.
Help & Resources Visit Swann Support Center at support.swann.com. You can register your product for dedicated customer support, download guides, find answers to commonly asked questions, and more. Product Registration Customer Support Product Manuals Frequently Asked Questions Support Community Tell us what you think! We are constantly working to improve the quality of our documentation, and we would appreciate your feedback. Click here to complete a short survey. Firmware Version: V8.1.
