User Guide
Norton 360™ User Guide Documentation version 2.0 Copyright © 2008 Symantec Corporation. All rights reserved. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 "Commercial Computer Software - Restricted Rights" and DFARS 227.7202, “Rights in Commercial Computer Software or Commercial Computer Software Documentation”, as applicable, and any successor regulations.
Symantec Software License Agreement Norton 360™ SYMANTEC SOFTWARE SERVICE LICENSE AGREEMENT 1. License: IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT (“LICENSE AGREEMENT”) CAREFULLY BEFORE USING THE SOFTWARE (AS DEFINED BELOW).
within the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software, You may use the Software in accordance with such specifications; B. make one copy of the Software for back-up or archival purposes, or copy the Software onto the hard disk of Your computer and retain the original for back-up or archival purposes; C.
until activation is complete; at which time the Software functionality will be restored. In the event that You are not able to activate the Software over the Internet, or through any other method specified during the activation process, You may contact Symantec Customer Support using the information provided by Symantec during activation, or as set forth below. 4.
• Symantec shall not be obligated to maintain such Data, forward such Data to You or a third party, or migrate such Data to another backup service or account; and • You will not be able to store Data to any additional backup space that you may have purchased separately unless and until the Service Period is renewed. F. Miscellaneous. Symantec has no obligation to monitor use of the Online Backup Feature and/or Data transmitted or stored through the Online Backup Feature.
(including the European Union), but Symantec has taken steps so that the collected information, if transferred, receives an adequate level of protection. Symantec may disclose the collected information if asked to do so by a law enforcement official as required or permitted by law or in response to a subpoena or other legal process.
PURCHASE PRICE WHICH YOU PAID FOR THE APPLICABLE SERVICE PERIOD. The disclaimers and limitations set forth above will apply regardless of whether You accept the Software. 10. U.S. Government Restricted Rights: The Software is deemed to be commercial computer software as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 "Commercial Computer Software - Restricted Rights" and DFARS 227.
Contents Chapter 1 Overview .............................................. 11 About Norton 360 .................................... 11 What is new in Norton 360 ......................... 11 Chapter 2 Installation ........................................... 15 Before you begin ...................................... 15 Installing and activating Norton 360 ............. 15 Installing the Norton Add-on Pack ................ 17 Chapter 3 Getting Started .....................................
Contents
1 Overview This chapter includes the following topics: 1 About Norton 360 1 What is new in Norton 360 About Norton 360 Norton 360 delivers industry leading protection and performance in an easy to use, all-in-one solution. With a single subscription, up to three PCs are protected, safeguarding your family by verifying trusted Web sites, blocking fake ones, and securely managing user names and passwords so that they can safely shop, bank, or browse online.
Overview What is new in Norton 360 This version of Norton 360 provides the following new features: PC Security 1 1 1 1 1 1 Identity Protection 1 1 1 1 1 1 Performs security checks in the background when your computer is idle Automatically blocks exploits of known Internet Explorer vulnerabilities Lets you right-click files or folders to scan for virus and spyware The right-click scan w option is not available in the 64-bit version of Windows Vista.
Overview What is new in Norton 360 Backup 1 1 1 1 1 1 PC Tuneup 1 1 1 1 Backs up your data to destinations that include iPods, Blu-ray discs, and HD DVDs Backs up multiple computers to a shared network drive Helps you to understand the state of backup-protected files on your computer by analyzing new icon overlays Lets you right-click files or folders to add them or exclude them from backup The right-click scan w option is not available in the 64-bit version of Windows Vista.
Overview What is new in Norton 360 Network Monitoring 1 1 1 1 Usability Enhancements 1 1 1 1 1 Lets you remotely monitor the computers that are connected to your home network Lets you view the status of the network to which you are connected Lets you grant or deny permission to networked devices to access your computer Lets you view and change details about a computer or device that is connected to your home network Lets you resolve problems easily by using the One Click Support feature Lets
Installation 2 This chapter includes the following topics: 1 Before you begin 1 Installing and activating Norton 360 1 Installing the Norton Add-on Pack Before you begin Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet. w During installation, Microsoft messages may appear. Follow Microsoft's on-screen instructions before you continue the installation of Norton 360.
Installation Installing and activating Norton 360 2 In the opening panel, click Install Norton 360. 3 Read the License Agreement, type your Product Key if you are prompted, and then click I Agree. If you do not accept the License Agreement, you cannot continue the installation. 4 Review the “If you have other security products installed” panel, and then click Next. 5 In the Norton 360 panel, review the options, and then click Next. 6 In the Installation panel, wait for the progress bar to stop.
Installation Installing the Norton Add-on Pack 17 parental control software, either installed or through your ISP, that might be blocking the connection. A connectivity problem may occur if you use parental control software. If you suspect that parental controls are blocking the connection, you can configure the parental controls so that they do not block the activation procedure.
Installation Installing the Norton Add-on Pack
Getting Started 3 This chapter includes the following topics: 1 Starting Norton 360 1 Activating Norton 360 1 Exploring the main window 1 Understanding Norton 360 status 1 Managing messages and alerts 1 For more information Starting Norton 360 Norton 360 protects any computer on which it is installed. You do not have to start the product to be protected. If Norton 360 detects a situation that requires your attention, Norton 360 may repair it automatically.
Getting Started Activating Norton 360 To start Norton 360 4 Do one of the following: 1 In the Windows notification area, double-click the Norton 360 icon. 1 On the Windows taskbar, click Start > All Programs > Norton 360 > Norton 360. 1 Double-click the Norton 360 icon on your desktop. Activating Norton 360 To use all of the features in Norton 360, you must first activate your product.
Getting Started Exploring the main window 21 Exploring the main window When you start Norton 360, the main window opens. The main window provides access to all Norton 360 features, options, Help, and Support. You can also view the overall status of your protection categories, including computer and Web protection, file backups, and files that may be left behind when you use the Internet.
Getting Started Exploring the main window The main window contains three areas that provide access to tasks and services. The areas are as follows: Links The following links are displayed at the top of the main window: 1 Tasks 1 Opens the Tasks page, which lets you perform manual scans, backups, product updates, view statistics, run a diagnostic report, and buy more storage.
Getting Started Exploring the main window Status The Status summary bar is in the middle of summary bar the main window, and provides an overall status of the protection categories. Your status may be Protected if your computer is secure, or At Risk if an area needs your attention. This area also provides a Fix button. If an area needs your attention, it is also reflected in one or more protection categories.
Getting Started Understanding Norton 360 status Protection categories Protection categories is the largest area on the main window and contains the following: 1 PC Security 1 Provides overall protection status and access to the PC Security page, where you can view the status of protection that is associated with your Internet preferences. You can also view details, run scans, check updates, manage the firewall, and run the Security Inspector.
Getting Started Managing messages and alerts 25 bar near the top of the window indicates the current state of your computer. If an issue requires your attention, the status summary bar describes the issue. If more than one issue requires your attention, the status summary bar displays the number of issues. When Norton 360 detects issues, it also provides a button that you can click to resolve those issues. See “About status colors and safe computing” on page 25.
Getting Started Managing messages and alerts You might see messages in the following locations: Notification area on your Windows desktop Several types of Norton 360 messages appear in the lower-right corner of your Windows desktop. For example, if your PC was turned off, or if it has not been connected to the Internet for a while, you see a message that your protection may not be up to date. A different alert appears if a security setting was turned off.
Getting Started For more information Norton 360 categories and details 27 Each category changes its color if its status changes. A green circle with a checkmark indicates that all the items in a category are in a good state. Yellow or red circles indicate possible issues that you should investigate. When you click any category, its details page lists anything that needs attention. In most cases, the description of what is wrong includes a link that helps you to fix the issue.
Getting Started For more information 3 In the Help window, in the left pane, click a tab. Your options are: Contents Displays Help by topic Index Lists all keywords for the Help topics in alphabetical order Search Opens a search box in which you can type a word or a phrase You can print any Help topic. To print a Help topic 1 In the Help window, click the Contents tab. 2 In the Contents list, select the topic that you want to print, and then click Print.
Getting Started For more information 29 To install Adobe Reader from the CD 1 2 3 4 5 6 Insert the CD into the CD-ROM drive. In the window that appears, click Browse CD. In the CD window, double-click the Manual folder. If applicable, double-click the Adobe folder. Double-click the program file. Follow the on-screen instructions to select a folder for Adobe Reader, and then complete the installation. After you install the Adobe Reader, you can read the PDF from the CD.
Getting Started For more information
Responding to emergencies 4 This chapter includes the following topics: 1 If your product will not install 1 If you suspect that your computer is infected with a virus If your product will not install The Pre-Install Scan checks your computer for risks that may prevent successful installation. If you do not run the Pre-Install Scan, your installation may fail. If this occurs, you must begin installation again and run the Pre-Install Scan as directed.
Responding to emergencies If you suspect that your computer is infected with a virus To delete remaining installation files on Windows XP 1 On the Windows taskbar, click Start > Run. 2 In the Run dialog box, type %TEMP% 3 Click OK. 4 With the temp folder open, on the Edit menu, click Select All. 5 Press Delete. w If you are not sure which files should be deleted, move them to a different folder. 6 Close the temp folder window.
Responding to emergencies If you suspect that your computer is infected with a virus To scan for viruses with Norton Security Scan 1 On the Internet, visit the Norton Security Scan at the following URL: http://norton.com/nss1 2 In the Norton Security Scan window, click Download. 3 Follow the on-screen instructions.
Responding to emergencies If you suspect that your computer is infected with a virus
Service and support solutions About online support Norton One Click Support offers a range of technical support and customer service options. You can access these options by clicking the Support link anywhere in the product. You can also access our support options by using the Symantec Web site. w If you received this product when you purchased your computer, your computer manufacturer may be responsible for providing your support.
Service and support solutions About phone support 6 Continue to move through the questions and solutions until you find the one that solves your problem. If the detailed solution does not resolve your question or problem, then you can contact Norton Support by using Instant Online Chat, email, or phone.
Service and support solutions Support for old and discontinued versions 37 Under Norton Support, select your product. On the Support page, under Norton Priority Support, click Click here. Symantec shall provide complimentary support and pay for support in accordance with the most current consumer support policy of Symantec. You can find the current Symantec consumer support policies on our Web site at: http://www.symantec.com/home_homeoffice/ support/technical_support_policy.
Service and support solutions Worldwide service and support For each region, please check the Web site for the appropriate phone number. Region Contact information North America 1 Symantec Corporation 555 International Way Springfield, OR 97477 U.S.A. http://www.symantec.com/norton/support/index.jsp Australia and New Zealand 1 Symantec Australia Level 2, 1 Julius Avenue North Ryde, NSW 2113 Sydney Australia http://www.symantec.com/en/aa/norton/support/ index.
Service and support solutions Worldwide service and support Region Contact information Latin America 1 Symantec Brasil Sevico e Suporte Symantec Caixa Postal 3037 CEP 06210-970 Brasil 1 Portuguese language support: http://www.symantec.com/pt/br/home_homeoffice/ support/index.jsp 1 Spanish language support: http://www.symantec.com/es/mx/home_homeoffice/ support/index.
Service and support solutions Worldwide service and support
Index A I about Norton 360 11 accessing Symantec Support 29 Symantec Web site 29 activation 20 phone 16 activation problems 16 Adobe Reader installing 28 using to view PDF 28 alerts 25 installation from CD 15 from downloaded copy 15 problems 16, 31–32 C CD-ROM opening screen 16 starting installation 16 colors in Norton 360 25 customer service options technical support 35 E error messages 25 H Help accessing 27 printing 27 M main window details 21 links 21 protection 21 status colors 25 status messag
Index Norton Security Scan 32 virus protection 32 P phone activation 16 pop-up messages 25 Pre-Install Scan problems running 31 Protection categories 21 S scans Norton Security Scan 32 Service and Support 37 Settings 21 status 24 Status summary bar 21 support phone support 36 T Tasks 21 Technical Support 35 troubleshooting activation 16 installation 31 U User Guide PDF on CD 28 opening 28 V virus protection Pre-Install Scan 31
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