12.0
Table Of Contents
- Implementation Guide for Symantec™ Endpoint Protection Small Business Edition
- Technical Support
- Contents
- 1. Introducing Symantec Endpoint Protection Small Business Edition
- About Symantec Endpoint Protection Small Business Edition
- About the types of protection
- Single console management
- How you are protected out-of-the-box
- Key features of Symantec Endpoint Protection Small Business Edition
- Components of Symantec Endpoint Protection Small Business Edition
- Where to get more information about Symantec Endpoint Protection Small Business Edition
- 2. Planning the installation
- 3. Installing Symantec Protection Center
- 4. Preparing for client installation
- 5. Installing the Symantec Endpoint Protection Small Business Edition client
- 6. Migrating to Symantec Endpoint Protection Small Business Edition
- 7. Starting the Symantec Protection Center console
- 8. Monitoring endpoint protection
- About monitoring endpoint protection
- Viewing the Daily Status Report
- Viewing the Weekly Status Report
- Viewing system protection
- Viewing virus and risk activity
- Viewing client inventory
- Finding unscanned computers
- Finding offline computers
- Viewing risks
- Viewing attack targets and sources
- About events and event logs
- 9. Managing security policies and computer groups
- 10. Managing content updates from LiveUpdate
- 11. Managing notifications
- 12. Managing product licenses
- 13. Managing protection scans
- About managing protection scans
- How protection scans work
- About the default protection scan settings
- Enabling File System Auto-Protect
- Scheduling an administrator-defined scan
- Scanning computers
- Updating virus definitions on computers
- About managing quarantined files
- Enabling or disabling TruScan proactive threat scans
- About adjusting the protection scans
- About exceptions
- 14. Managing firewall protection
- 15. Managing intrusion prevention protection
- 16. Managing administrator accounts
- 17. Managing disaster recovery
- A. Maintaining and troubleshooting Symantec Endpoint Protection Small Business Edition
- Restarting client computers
- Finding managed computers
- Converting an unmanaged computer
- Finding the server host name and IP address
- Modifying email server settings
- Modifying the server installation settings
- Investigating client problems
- Troubleshooting Symantec Protection Center communication problems
- Troubleshooting content update problems
- Providing information for Symantec Support
- B. Managing mobile clients and remote clients
- Index
Table 17-1
Disaster recovery steps (continued)
DescriptionActionStep
Recovering the server reinstalls the server software and allows it to resume
communicating with client computers.
Select one of the following server recovery methods:
■ Uninstall and then reinstall Symantec Protection Center on the same
computer.
See “Reinstalling Symantec Protection Center” on page 150.
■ Move Symantec Protection Center to a computer that does not currently run
the server software.
See “Moving the server” on page 149.
Note: Recovering the server does not restore the database.
Recover the serverStep 2
The database contains security policies, license files, events, groups, and other
data.
This step is optional.
See “Restoring the database” on page 151.
Restore the databaseStep 3
About preparing for disaster recovery
You must prepare for the possibility that you might need to use disaster recovery.
Table 17-2
Disaster recovery preparation
DescriptionTask
After you install or reinstall the server, back up the Server Private
Key Backup folder that is stored on the Symantec Protection Center
computer. The Server Private Key Backup folder contains the data
recovery file, which the server uses to communicate with the client
computers.
By default, the Server Private Key Backup folder is located in the
following directory:
C:\Program Files\Symantec\Symantec Protection Center
Copy the Server Private Key Backup folder and its contents to
another computer of your choice.
Back up the Server
Private Key Backup
folder
Backing up the license files preserves the files in case the database
or the computer's hard disk is damaged.
See “Backing up your license files” on page 109.
Back up license files
Managing disaster recovery
About preparing for disaster recovery
148