12.0

To modify the Symantec Protection Center installation settings
1
On the console computer, on the Start menu, click All Programs > Symantec
ProtectionCenter>Symantec Protection Center Tools > ManagementServer
Configuration Wizard.
2
In the wizard, click Reconfigure the management server, and then click
Next.
3
In the wizard, optionally modify the server settings and the database settings,
and then click Next after each wizard panel.
4
Follow the onscreen prompts to finish the server configuration.
Investigating client problems
To investigate client problems, you can examine the Troubleshooting.txt file. The
Troubleshooting.txt file contains information about policies, virus definitions,
and other client-related data.
To investigate client problems
1
On the client computer, open the client.
2
In the client, click Help, and then click Troubleshooting.
3
In the client, under Troubleshooting Data, click Export.
4
In the Save As dialog box, accept the default troubleshooting file name or
type a new file name, and then click Save.
You can save the file on the desktop or in a folder of your choice.
5
Using a text editor, open Troubleshooting.txt to examine the contents.
Contact Symantec Technical Support for assistance. Symantec Technical
Support might request that you email the Troubleshooting.txt file.
Troubleshooting Symantec Protection Center
communication problems
Instructions and suggestions to resolve Symantec Protection Center
communication problems are available in the Symantec Knowledge Base article,
Troubleshooting Symantec Protection Center communication problems.
157Maintaining and troubleshooting Symantec Endpoint Protection Small Business Edition
Investigating client problems