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Table Of Contents
- Implementation Guide for Symantec™ Endpoint Protection Small Business Edition
- Technical Support
- Contents
- 1. Introducing Symantec Endpoint Protection Small Business Edition
- About Symantec Endpoint Protection Small Business Edition
- About the types of protection
- Single console management
- How you are protected out-of-the-box
- Key features of Symantec Endpoint Protection Small Business Edition
- Components of Symantec Endpoint Protection Small Business Edition
- Where to get more information about Symantec Endpoint Protection Small Business Edition
- 2. Planning the installation
- 3. Installing Symantec Protection Center
- 4. Preparing for client installation
- 5. Installing the Symantec Endpoint Protection Small Business Edition client
- 6. Migrating to Symantec Endpoint Protection Small Business Edition
- 7. Starting the Symantec Protection Center console
- 8. Monitoring endpoint protection
- About monitoring endpoint protection
- Viewing the Daily Status Report
- Viewing the Weekly Status Report
- Viewing system protection
- Viewing virus and risk activity
- Viewing client inventory
- Finding unscanned computers
- Finding offline computers
- Viewing risks
- Viewing attack targets and sources
- About events and event logs
- 9. Managing security policies and computer groups
- 10. Managing content updates from LiveUpdate
- 11. Managing notifications
- 12. Managing product licenses
- 13. Managing protection scans
- About managing protection scans
- How protection scans work
- About the default protection scan settings
- Enabling File System Auto-Protect
- Scheduling an administrator-defined scan
- Scanning computers
- Updating virus definitions on computers
- About managing quarantined files
- Enabling or disabling TruScan proactive threat scans
- About adjusting the protection scans
- About exceptions
- 14. Managing firewall protection
- 15. Managing intrusion prevention protection
- 16. Managing administrator accounts
- 17. Managing disaster recovery
- A. Maintaining and troubleshooting Symantec Endpoint Protection Small Business Edition
- Restarting client computers
- Finding managed computers
- Converting an unmanaged computer
- Finding the server host name and IP address
- Modifying email server settings
- Modifying the server installation settings
- Investigating client problems
- Troubleshooting Symantec Protection Center communication problems
- Troubleshooting content update problems
- Providing information for Symantec Support
- B. Managing mobile clients and remote clients
- Index
Troubleshooting content update problems
Instructions and suggestions for troubleshooting content update problems are
available in the Symantec Knowledge Base article, Troubleshooting content update
problems.
Providing information for Symantec Support
You can gather detailed information for Symantec Support.
To provide information for Symantec Support
1
Run the Symantec Protection Center Support Tool.
The Support Tool is available on the computer that hosts Symantec Protection
Center. The Support Tool is also available on the client computers.
2
Click Help > Download Support Tool.
3
Follow the onscreen instructions.
Maintaining and troubleshooting Symantec Endpoint Protection Small Business Edition
Troubleshooting content update problems
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