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Table Of Contents
- Implementation Guide for Symantec™ Endpoint Protection Small Business Edition
- Technical Support
- Contents
- 1. Introducing Symantec Endpoint Protection Small Business Edition
- About Symantec Endpoint Protection Small Business Edition
- About the types of protection
- Single console management
- How you are protected out-of-the-box
- Key features of Symantec Endpoint Protection Small Business Edition
- Components of Symantec Endpoint Protection Small Business Edition
- Where to get more information about Symantec Endpoint Protection Small Business Edition
- 2. Planning the installation
- 3. Installing Symantec Protection Center
- 4. Preparing for client installation
- 5. Installing the Symantec Endpoint Protection Small Business Edition client
- 6. Migrating to Symantec Endpoint Protection Small Business Edition
- 7. Starting the Symantec Protection Center console
- 8. Monitoring endpoint protection
- About monitoring endpoint protection
- Viewing the Daily Status Report
- Viewing the Weekly Status Report
- Viewing system protection
- Viewing virus and risk activity
- Viewing client inventory
- Finding unscanned computers
- Finding offline computers
- Viewing risks
- Viewing attack targets and sources
- About events and event logs
- 9. Managing security policies and computer groups
- 10. Managing content updates from LiveUpdate
- 11. Managing notifications
- 12. Managing product licenses
- 13. Managing protection scans
- About managing protection scans
- How protection scans work
- About the default protection scan settings
- Enabling File System Auto-Protect
- Scheduling an administrator-defined scan
- Scanning computers
- Updating virus definitions on computers
- About managing quarantined files
- Enabling or disabling TruScan proactive threat scans
- About adjusting the protection scans
- About exceptions
- 14. Managing firewall protection
- 15. Managing intrusion prevention protection
- 16. Managing administrator accounts
- 17. Managing disaster recovery
- A. Maintaining and troubleshooting Symantec Endpoint Protection Small Business Edition
- Restarting client computers
- Finding managed computers
- Converting an unmanaged computer
- Finding the server host name and IP address
- Modifying email server settings
- Modifying the server installation settings
- Investigating client problems
- Troubleshooting Symantec Protection Center communication problems
- Troubleshooting content update problems
- Providing information for Symantec Support
- B. Managing mobile clients and remote clients
- Index
Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features
and functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the
other functional areas within Symantec to answer your questions in a timely
fashion. For example, the Technical Support group works with Product Engineering
and Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s maintenance offerings include the following:
■ A range of support options that give you the flexibility to select the right
amount of service for any size organization
■ Telephone and Web-based support that provides rapid response and
up-to-the-minute information
■ Upgrade assurance that delivers automatic software upgrade protection
■ Global support that is available 24 hours a day, 7 days a week
■ Advanced features, including Account Management Services
For information about Symantec’s Maintenance Programs, you can visit our Web
site at the following URL:
www.symantec.com/techsupp/
Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support
information at the following URL:
www.symantec.com/techsupp/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to replicate
the problem.
When you contact Technical Support, please have the following information
available:
■ Product release level
■ Hardware information
■ Available memory, disk space, and NIC information
■ Operating system