User Guide See back cover for Quick Installation. We protect more people from more online threats than anyone in the world. Care for our Environment, ‘It's the right thing to do’. Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products.
Norton Internet Security™ User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 16.0 Copyright © 2008 Symantec Corporation. All rights reserved.
Norton License Agreement Norton Internet Security™ IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT (“LICENSE AGREEMENT”) CAREFULLY BEFORE USING THE SOFTWARE (AS DEFINED BELOW).
B. make one copy of the Software for back-up or archival purposes, or copy the Software onto the hard disk of Your computer and retain the original for back-up or archival purposes; C. use the Software on a network, provided that You have a licensed copy of the Software for each computer that can access the Software over that network; D.
function until activation is complete; at which time the Software functionality will be restored. In the event that You are not able to activate the Software over the Internet, or through any other method specified during the activation process, You may contact Symantec Customer Support using the information provided by Symantec during activation, or as set forth below. The name given during initial setup to the computer on which the Software is being installed.
at any time during the sixty (60) day period following the date of purchase. 6. Limited Warranty: Symantec warrants that any media manufactured by Symantec on which the Software is distributed will be free from defects for a period of sixty (60) days from the date of delivery of the Software to You.
10. General: This License Agreement will be governed by the laws of the State of California, United States of America. This License Agreement is the entire agreement between You and Symantec relating to the Software and: (i) supersedes all prior or contemporaneous oral or written communications, proposals, and representations with respect to its subject matter; and (ii) prevails over any conflicting or additional terms of any quote, order, acknowledgment, or similar communications between the parties.
Contents Chapter 1 Overview ....................................... . . . . . . . 11 About Norton Internet Security ............ . . . . . . . 11 What is new in Norton Internet Security ................................... . . . . . . . . 12 Chapter 2 Installation ................................... . . . . . . . 15 Before you begin ............................... . . . . . . . 15 Installing Norton Internet Security ....... . . . . . . . 16 If the opening panel does not appear ...... . . . . . . .
Contents
Overview 1 This chapter includes the following topics: 1 About Norton Internet Security 1 What is new in Norton Internet Security About Norton Internet Security Norton Internet Security offers fast, comprehensive, and up-to-the-minute protection against online threats. It safeguards your computer, your identity, and your home network without slowing you down. Re-engineered for faster, fewer scans and rapid updates, it sets a new standard for speed.
Overview What is new in Norton Internet Security What is new in Norton Internet Security This version of offers the following new features: Norton Insight Delivers innovative intelligence-driven technology for faster, fewer, shorter scans Pulse Updates Updates every 5 to 15 minutes to provide up-to-the minute protection against new threats Silent Mode Suspends alerts and updates to avoid interrupting or slowing games and movies Improved Norton Identity Protects your personal Safe information and
Overview What is new in Norton Internet Security Smart Scheduler Runs quietly in the background to let you work and play without disruption Norton Recovery Tool Boots and repairs PCs badly infected by malware, even when the virus leaves the computer unbootable Parental Controls Lets you create individual user settings and profiles that can also be copied to additional PCs Wireless Network Security Automatically conceals and secures your PC on public Wi-Fi networks Automatic File Sharing Control Auto
Overview What is new in Norton Internet Security
Installation 2 This chapter includes the following topics: 1 Before you begin 1 Installing Norton Internet Security 1 If the opening panel does not appear Before you begin Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet. Norton Internet Security contains an antivirus program. If you have other antivirus programs that are installed on your computer, an uninstall panel may appear to help you remove them.
Installation Installing Norton Internet Security w During installation, Microsoft messages may appear. Follow Microsoft's on-screen instructions before you continue the installation of Norton Internet Security. Installing Norton Internet Security You can install Norton Internet Security from a CD or from a file that you download. To install Norton Internet Security 1 Do one of the following: 1 If you install from a CD, insert the CD into the CD-ROM drive.
Getting started 3 This chapter includes the following topics: 1 Starting Norton Internet Security 1 Activating your product 1 Exploring the main window 1 Viewing the protection status of your computer 1 About the Security Status indicator 1 For more information Starting Norton Internet Security See “Responding to Security Status indicators” on page 22. Norton Internet Security protects any computer on which it is installed. You do not have to start the program to be protected.
Getting started Activating your product To start Norton Internet Security 4 Do one of the following: 1 In the Windows notification area, double-click the Norton Internet Security icon. 1 On the Windows taskbar, click Start > All Programs > Norton Internet Security > Norton Internet Security. Activating your product If you did not activate your product during installation, you receive an Activation Needed alert regularly until you activate the product.
Getting started Exploring the main window 19 2 Click OK. 3 Follow the on-screen instructions to activate or renew your product. 4 In the window that appears, click Done. To activate your product from the main window 1 In the main window, do one of the following: 1 If you purchased a subscription version of a retail product, click Activate Now. 1 If the product came installed on your computer, click Subscribe Now. 2 Follow the on-screen instructions to activate or subscribe your product.
Getting started Exploring the main window To explore the main window See “Starting Norton Internet Security” on page 17. 1 Start Norton Internet Security. 2 On the top of the main window, click the link that you want to explore.
Getting started Viewing the protection status of your computer 21 4 In the center of the window, click Settings in the category pane that you want to explore.
Getting started About the Security Status indicator About the Security Status indicator The Security Status Indicator summarizes your current protection levels for different activities such as emailing and Web browsing. It estimates a general level of protection based on the security programs that are installed on your computer. The Security Status Indicator appears on the left side of the main window.
Getting started For more information 23 To respond to status indicators from the main window 4 In the main window, click Fix Now. For more information The product documentation helps you use Norton Internet Security. You can find the information that you need on your computer and on the Symantec Web site. Accessing Help Help is available throughout your Symantec product. Help provides links to information that assists you with the specific tasks that you want to complete.
Getting started For more information 2 In the Contents list, select the topic that you want to print, and then click Print. 3 Select whether you want to print only the selected topic, or the topic and all of the subtopics under it. 4 Click OK. Accessing the user guide PDF You can find the Norton Internet Security User Guide on the CD in PDF format. You must have Adobe® Reader® installed on your computer to read the PDF.
Getting started For more information 2 Double-click the PDF. Accessing the Symantec Web site You can access the Symantec Web site from your product or from a browser. To access the Symantec Web site in your browser 1 Open your Web browser. 2 Go to the following URL: www.symantec.
Getting started For more information
Responding to emergencies 4 This chapter includes the following topics: 1 Using the Norton Recovery Tool if you cannot install the product Using the Norton Recovery Tool if you cannot install the product If the installation of your product fails, you can use The Norton Recovery Tool on your product CD to check your computer for risks that may prevent successful installation. To use the Norton Recovery Tool 1 Insert your product CD into the CD-ROM drive. 2 Exit all programs and restart your computer.
Responding to emergencies Using the Norton Recovery Tool if you cannot install the product Downloading the Norton Recovery Tool If the installation of your product fails, you can download The Norton Recovery Tool. Before you begin, you should close all open programs on your computer and ensure that you are connected to the Internet. To download the Norton Recovery Tool 1 Go to the following Web site: www.norton.com/recoverytool 2 Follow the on-screen instructions.
Service and Support Solutions About Support If you have Norton 360, Norton Internet Security or Norton AntiVirus, you can access Support through the product after it is installed. See the section "One Click Support" for more details. For all other products, to help you find an answer to your query or issue, we have two support options available. Details of each option are explained in the relevant section. w 1 Self Help 1 Contact Support Support offerings may vary based on the language or product.
Service and Support Solutions Self Help One Click Support One Click Support lets you access support from within your product and offers the tools that automatically diagnose and resolve common issues. You can also search for solutions or gain easy access to support by phone, as well as free support by chat and email. To access One Click Support, click Support on the product interface. Self Help The Symantec Web site contains answers to the most common customer questions.
Service and Support Solutions Support policy Following is an overview of our support offerings: Chat Chat in real time with a support representative. For more complex technical issues, chat offers the option to allow a support representative to connect remotely to your computer and resolve the problem for you. Chat support is free, with the exception of our Virus and Spyware Solution service. Email Submit your question on our Web site and receive a response by email.
Service and Support Solutions Keeping your subscription current products may still be available through the support Web site at the following address: www.symantec.com/globalsupport Symantec reserves the right to change its support policies at any time without notice. You can view the latest version of the support policy at the following URL: www.symantec.com/supportpolicy Keeping your subscription current Subscription period lengths vary by Symantec product.
Service and Support Solutions Worldwide service and support For each region, please check the Web site for the appropriate phone number. Region Contact information North America 1 Symantec Corporation 555 International Way Springfield, OR 97477 U.S.A. http://www.symantec.com/norton/support/index.jsp Australia and New Zealand 1 Symantec Australia Level 2, 1 Julius Avenue North Ryde, NSW 2113 Sydney Australia http://www.symantec.com/en/aa/norton/support/index.
Service and Support Solutions Club Symantec Club Symantec Join Club Symantec and sign up for your free monthly newsletter to receive the latest security articles, tips, and promotions! For more information, go to the following URL and select your country in the drop-down menu: www.clubsymantec.
Index A I access support 30 activation alerts 18 phone 19 procedure 18 activation problems 19 Adobe Reader installing 24 using to view PDF 24 installation from CD 16 from downloaded copy 16 instructions 16 problems 16, 27–28 C CD-ROM opening screen 16 starting installation 16 Club Symantec security tips 34 computer protection status 21 Contact phone 30 support 30 H Help accessing 23 printing 23 M main window Computer 21 features 19 Help 19 Help & Support 20 Identity 21 Internet 21 Leave Feedback 20 N
Index Norton Recovery Tool downloading 28 O One Click Support 30 P phone activation 19 S scans Norton Recovery Tool 27 Security Status indicator protection levels 22 responding 22 Subscription and account information 25 Support contact 29 self help 29 Support policy 31 Symantec Web site 25 accessing from your browser 25 Online Virus Encyclopedia 25 T Technical Support for Norton Internet Security 25 from Symantec 25 troubleshooting activation 19 U User Guide PDF on CD 24 opening 24
Quick Installation Norton Internet Security includes protection updates and new product features as available throughout this renewable service period. With this service you receive the right to use this product on one computer or on the specified number of computers during the service period, which begins upon initial installation.
