12.1
Table Of Contents
- Symantec pcAnywhere™ Administrator's Guide
- Technical Support
- Contents
- 1. Planning a migration and upgrade strategy
- 2. Creating custom installation packages
- 3. Deploying Symantec pcAnywhere custom installations
- 4. Performing centralized management
- About centralized management
- Managing pcAnywhere hosts remotely
- Installing the pcAnywhere Host Administrator tool
- Adding the Host Administrator snap-in to MMC
- Creating a configuration group
- Adding computers to a configuration group
- Configuring administrator host and remote connection items
- Configuring a host item in pcAnywhere Host Administrator
- Distributing pcAnywhere configuration files
- Managing hosts in a configuration group
- Integrating with Microsoft Systems Management Server
- About the Microsoft Distributed Component Object Model (DCOM)
- About centralized logging
- 5. Integrating pcAnywhere with directory services
- 6. Managing security in Symantec pcAnywhere
- Index
Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product feature and
function, installation, and configuration. The Technical Support group also authors
content for our online Knowledge Base. The Technical Support group works
collaboratively with the other functional areas within Symantec to answer your
questions in a timely fashion. For example, the Technical Support group works
with Product Engineering and Symantec Security Response to provide alerting
services and virus definition updates.
Symantec’s maintenance offerings include the following:
■ A range of support options that give you the flexibility to select the right
amount of service for any size organization
■ A telephone and web-based support that provides rapid response and
up-to-the-minute information
■ Upgrade insurance that delivers automatic software upgrade protection
■ Global support that is available 24 hours a day, 7 days a week worldwide.
Support is provided in a variety of languages for those customers that are
enrolled in the Platinum Support program
■ Advanced features, including Technical Account Management
For information about Symantec’s Maintenance Programs, you can visit our Web
site at the following URL:
www.symantec.com/techsupp/ent/enterprise.html
Select your country or language under Global Support. The specific features that
are available may vary based on the level of maintenance that was purchased and
the specific product that you are using.
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/techsupp/ent/enterprise.html
Select your region or language under Global Support, and then select the Licensing
and Registration page.
Customer service
Customer service information is available at the following URL:
www.symantec.com/techsupp/ent/enterprise.html