Symantec™ System Recovery 2011 User's Guide Windows Edition
Symantec System Recovery 2011 User's Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version: 9.0 Legal Notice Copyright © 2011 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, LiveUpdate, pcAnywhere, Symantec AntiVirus, NetBackup, SmartSector, and Backup Exec are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S.
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Contents Technical Support ............................................................................................... 4 Chapter 1 Introducing Symantec™ System Recovery 2011 .......... 17 About Symantec System Recovery ................................................... About the components of Symantec System Recovery ......................... What is new in Symantec System Recovery 2011 ............................... Accessing Help & Support for Symantec System Recovery ...................
Contents Chapter 4 Getting Started .................................................................... 43 How to use Symantec System Recovery ............................................ Starting Symantec System Recovery ................................................ Configuring Symantec System Recovery default options ..................... Setting up general backup options ............................................. Adjusting the effect of a backup on computer performance ............
Contents Advanced options for drive-based backups .................................. 86 Backup time options ............................................................... 91 Compression levels for recovery points ............................................ 92 Running a one-time backup from Symantec System Recovery .............. 93 About running a one-time backup from Symantec System Recovery Disk .....................................................................................
Contents Chapter 9 Backing up remote computers from your computer ....................................................................... 129 About backing up other computers from your computer .................... Adding remote computers to the Computer List ......................... Adding local computers to the Computer List ............................. Removing a computer from the Computer List ........................... About deploying the Symantec System Recovery Agent .....................
Contents About customizing the status reporting of a drive (or file and folder backups) ............................................................................. Customizing the status reporting of a drive (or file and folder backups) ....................................................................... Viewing drive details ................................................................... Improving the protection level of a drive ........................................
Contents Running a one-time conversion of a physical recovery point to a virtual disk .......................................................................... Source options ..................................................................... Virtual Disks Destination options ............................................ General Options properties .................................................... About managing file and folder backup data ....................................
Contents Drives to Recover options ...................................................... Recovering a computer from a virtual disk file ................................. Recovery Options ................................................................. About recovering to a computer with different hardware ................... How to use Restore Anyware .................................................. Recovering a computer through Restore Anyware ......................
Contents Restoring an email message ......................................................... 272 Restoring SharePoint documents .................................................. 273 Restoring files and folders ........................................................... 274 Appendix A Appendix B Using a search engine to search recovery points ............................................................................. 277 About using a search engine to search recovery points ....................
Contents Appendix E Using Symantec System Recovery 2011 and Windows Server 2008 Core ....................................... 295 About Symantec System Recovery 2011 and Windows Server 2008 Core ................................................................................... Installing Symantec System Recovery 2011 on Windows Server 2008 Core using commands ........................................................... Running a full install with GUI support ....................................
Contents
Chapter 1 Introducing Symantec™ System Recovery 2011 This chapter includes the following topics: ■ About Symantec System Recovery ■ About the components of Symantec System Recovery ■ What is new in Symantec System Recovery 2011 ■ Accessing Help & Support for Symantec System Recovery ■ Sending your feedback regarding Symantec System Recovery 2011 About Symantec System Recovery Symantec System Recovery is the gold standard in Windows® system recovery.
Introducing Symantec™ System Recovery 2011 About the components of Symantec System Recovery ■ Another licensed copy of Symantec System Recovery ■ Symantec System Recovery Management Solution (sold separately) Symantec System Recovery Management Solution is a centralized management application. It provides IT administrators an at-a-glance view of system recovery jobs across your entire organization.
Introducing Symantec™ System Recovery 2011 What is new in Symantec System Recovery 2011 Table 1-1 Key product components (continued) Key component Description Symantec System Recovery Disk The Symantec System Recovery Disk is used to start your computer in the recovery environment. If your computer's operating system fails, use Symantec System Recovery Disk to recover your system drive (the drive where your operating system is installed).
Introducing Symantec™ System Recovery 2011 Accessing Help & Support for Symantec System Recovery Table 1-2 What is new in Symantec System Recovery 2011 (continued) Feature Description Create custom Symantec System Recovery Disk on a USB device. Symantec System Recovery now enables you to create a custom Symantec System Recovery Disk on a USB device. Use ISO image file for creating custom Symantec System Recovery Disk.
Introducing Symantec™ System Recovery 2011 Sending your feedback regarding Symantec System Recovery 2011 See “What is new in Symantec System Recovery 2011 ” on page 19. Sending your feedback regarding Symantec System Recovery 2011 Please take a moment to share your feedback and ideas with Symantec regarding Symantec System Recovery 2011. To send feedback ◆ Do one of the following: ■ Click Share Your Ideas in the upper-right corner of the Symantec System Recovery 2011 window.
Introducing Symantec™ System Recovery 2011 Sending your feedback regarding Symantec System Recovery 2011
Chapter 2 Installing Symantec System Recovery This chapter includes the following topics: ■ Before you install Symantec System Recovery ■ Installing Symantec System Recovery ■ Updating Symantec System Recovery with LiveUpdate ■ About uninstalling Symantec System Recovery Before you install Symantec System Recovery Installation procedures might vary, depending on your work environment and which installation options you choose.
Installing Symantec System Recovery Before you install Symantec System Recovery Table 2-1 Minimum system requirements Component Minimum requirements Operating system The following Windows 32-bit or 64-bit operating systems are supported: RAM ■ Windows 7 (all editions) ■ Windows Vista Home Basic ■ Windows Vista Home Premium ■ Windows Vista Ultimate ■ Windows Vista Business ■ Windows Vista Enterprise ■ Windows XP Professional/Home (SP2 or later) ■ Windows XP Media Center (SP2 or lat
Installing Symantec System Recovery Before you install Symantec System Recovery Table 2-1 Minimum system requirements (continued) Component Minimum requirements CD-ROM or DVD-ROM drive The drive can be any speed, but it must be capable of being used as the startup drive from the BIOS. Symantec System Recovery uses Gear Software technology. To verify that your CD writer or DVD writer is compatible, visit the Gear Software Web site. http://www.gearsoftware.
Installing Symantec System Recovery Before you install Symantec System Recovery About supported file systems and removable media Symantec System Recovery supports the following file systems and removable media: Supported file Symantec System Recovery supports the following file systems: systems ■ FAT16, FAT16X ■ FAT32, FAT32X ■ NTFS ■ GUID partition table (GPT) ■ Dynamic disks ■ Linux Ext2, Linux Ext3 ■ Linux swap partitions Note: You must decrypt encrypted NTFS drives before you attempt to
Installing Symantec System Recovery Before you install Symantec System Recovery About Symantec System Recovery Basic Edition The following features are not available in Symantec System Recovery Basic Edition. If you want to use these features, upgrade to the full version of Symantec System Recovery.
Installing Symantec System Recovery Before you install Symantec System Recovery Symantec System Recovery Basic Edition may not be available in all regions. For more information, or to purchase an upgrade license, contact your local reseller. http://www.symantec.com/backupexec/ See “About the availability of features in Symantec System Recovery” on page 26. See “About the trial version of Symantec System Recovery ” on page 28.
Installing Symantec System Recovery Installing Symantec System Recovery ■ Run a drive-based or file and folder backup. If you use the product in trial mode, it expires after 60 days. However, all features are enabled until the end of the trial period, at which time you must purchase the product or uninstall it. You can purchase a license at any time (even after the trial period expires) without reinstalling the software.
Installing Symantec System Recovery Installing Symantec System Recovery 3 If the installation program does not run, type the following command at a command prompt:. :\browser.exe where is the drive letter of your media drive. 4 In the CD browser panel, click Install Symantec System Recovery. 5 In the License Agreement panel, read the license agreement, and then click I accept the terms in the license agreement.
Installing Symantec System Recovery Installing Symantec System Recovery Table 2-3 Custom Install options (continued) Options Description User Interface Installs the product user interface that is required for interacting with the Symantec System Recovery Service. Agent Deployment This option appears when you expand the User Interface option. Allows the computer on which you have installed Symantec System Recovery to deploy the Symantec System Recovery Agent to other computers.
Installing Symantec System Recovery Installing Symantec System Recovery To complete the installation of Symantec System Recovery 1 In the Welcome panel, click Next. If your computer manufacturer installed the product, the Welcome page might appear the first time that you run Symantec System Recovery. 2 Do one of the following: ■ Click I've already purchased the product and have a license key. Note: You can find the license key on the back of your product CD jacket. Do not lose the license key.
Installing Symantec System Recovery Updating Symantec System Recovery with LiveUpdate See “Enabling search engine support” on page 277. 5 Click Finish. See “Activating Symantec System Recovery after the trial period” on page 33. Activating Symantec System Recovery after the trial period If you do not activate Symantec System Recovery before the trial period ends, the software stops working. However, you can activate the product at any time after the trial period expires.
Installing Symantec System Recovery About uninstalling Symantec System Recovery About uninstalling Symantec System Recovery When you upgrade Symantec System Recovery from a previous version of the product, the install program automatically uninstalls the previous versions. If required, you can manually uninstall the product. Follow your operating system's instructions on how to uninstall software. See “Activating Symantec System Recovery after the trial period” on page 33.
Chapter 3 Ensuring the recovery of your computer This chapter includes the following topics: ■ About ensuring the recovery of your computer ■ About testing Symantec System Recovery Disk ■ Creating a custom Symantec System Recovery Disk About ensuring the recovery of your computer If Windows fails to start or it does not run normally, you can recover your computer by using the Symantec System Recovery Disk.
Ensuring the recovery of your computer About testing Symantec System Recovery Disk About testing Symantec System Recovery Disk You should test the Symantec System Recovery Disk to ensure that the recovery environment runs properly on your computer. Note: Depending on the product version you have purchased, Symantec System Recovery Disk is either included on your product CD, or as a separate CD. You should place the CD containing Symantec System Recovery Disk in a safe place.
Ensuring the recovery of your computer Creating a custom Symantec System Recovery Disk Table 3-1 Testing Symantec System Recovery Disk. Step Action Description Step 1 Run driver validation Run the driver validation tool to test whether Symantec System Recovery Disk works with the network cards and tool storage devices on the computer. If any drivers are not included on the recovery disk, the Driver Validation Results dialog box appears.
Ensuring the recovery of your computer Creating a custom Symantec System Recovery Disk Note: You must have a writeable Blu-ray/DVD/CD-RW drive to create a custom Symantec System Recovery Disk CD/DVD. To create a custom Symantec System Recovery Disk 1 Attach and turn on all storage devices and network devices that you want to make available. 2 Start Symantec System Recovery. 3 Insert the Symantec System Recovery Disk CD into your media drive.
Ensuring the recovery of your computer Creating a custom Symantec System Recovery Disk 10 Review the list of storage and network drivers to be included, and add additional drivers or remove the drivers you do not need. You can add 64-bit drivers to the custom Symantec System Recovery Disk. The 64-bit drivers are used only for restoring a recovery point of a 64-bit operating system on a computer with different hardware. Note: Symantec System Recovery Disk does not use 64-bit drivers for starting a computer.
Ensuring the recovery of your computer Creating a custom Symantec System Recovery Disk About updating Symantec System Recovery Disk on USB Whenever new drivers or driver versions are added to your computers, you must add them to the Symantec System Recovery Disk. If your Symantec System Recovery Disk is on a CD/DVD, you need to create a new custom recovery disk to include the new drivers.
Ensuring the recovery of your computer Creating a custom Symantec System Recovery Disk Table 3-2 Symantec System Recovery Disk creation settings (continued) Option Description Skip Symantec System Recovery Lets you skip the remaining panels of the Create Disk Customization Custom Symantec System Recovery Disk wizard. If you do not want to change any of the default Symantec System Recovery Disk options, select this option. See “Creating a custom Symantec System Recovery Disk” on page 37.
Ensuring the recovery of your computer Creating a custom Symantec System Recovery Disk Options for configuring pcAnywhere The following table describes the options on the Configure Symantec pcAnywhere panel. This panel is available from the Options panel in the Create Custom Symantec System Recovery Disk wizard. Table 3-4 Options for configuring pcAnywhere Option Description User name Lets you type the user name for authenticating to pcAnywhere.
Chapter 4 Getting Started This chapter includes the following topics: ■ How to use Symantec System Recovery ■ Starting Symantec System Recovery ■ Configuring Symantec System Recovery default options ■ Setting up your first backup using Easy Setup ■ Hiding or showing the Advanced page How to use Symantec System Recovery Symantec System Recovery helps you in backing up your files, folders, or entire drives. To back up your data, you need to define a backup.
Getting Started How to use Symantec System Recovery Figure 4-1 Using Symantec System Recovery See “Starting Symantec System Recovery” on page 45. See “Configuring Symantec System Recovery default options” on page 45.
Getting Started Starting Symantec System Recovery Starting Symantec System Recovery Symantec System Recovery is installed in the Windows program files folder by default. During installation, a program icon is installed in the Windows system tray from which you can open Symantec System Recovery. You can also open Symantec System Recovery from the Windows Start menu.
Getting Started Configuring Symantec System Recovery default options See “Deleting a file type and all of its extensions” on page 53. See “Enabling search engine support” on page 277. See “Removing or changing the unique name for an external drive” on page 54. See “Configuring default FTP settings for use with Offsite Copy” on page 54. See “Logging Symantec System Recovery messages” on page 56. See “Enabling email notifications for product (event) messages” on page 58.
Getting Started Configuring Symantec System Recovery default options Table 4-1 General options Option Description Prepend computer name to backup data file names Adds the computer name to the beginning of each backup data file name. This option is useful if you back up more than one computer to the same drive. For example, you might back up a laptop and a desktop computer to the same USB or network drive.
Getting Started Configuring Symantec System Recovery default options Adjusting the effect of a backup on computer performance If a backup is running on your computer, your computer's performance might slow down. The slow down in the computer's performance might be more prominent if it is the one creating an independent recovery point. The performance slows down because Symantec System Recovery uses your computer's hard disk and memory resources to perform the backup.
Getting Started Configuring Symantec System Recovery default options Network server How robust is your server hardware? How fast is its processor? How much RAM does it have? Is it fast or slow? Backing up How many computers are scheduled to back up at the same time? Network traffic Are backups scheduled to run when network traffic is heavy or light? See “Enabling network throttling” on page 49. See “Configuring Symantec System Recovery default options” on page 45.
Getting Started Configuring Symantec System Recovery default options To adjust default tray icon settings 1 On the Tasks menu, click Options. 2 Click Tray Icon, and then select the options you want to use for the tray icon. See “Tray Icon options” on page 50. 3 Click OK. See “Configuring Symantec System Recovery default options” on page 45. Tray Icon options The following table describes the options that you can select to adjust the default tray icon settings.
Getting Started Configuring Symantec System Recovery default options The most common file types and extensions are already defined for you. But you can define additional file type categories as needed, and then edit them at any time. For example, if you install a new program that requires the use of two new file extensions (for example, .pft and .ptp,). You can define a new file type and define the two file extensions for that category. Then when you define a backup, you can select the new category.
Getting Started Configuring Symantec System Recovery default options To rename a file type and extensions 1 On the Tasks menu, click Options. 2 Click File Types. 3 Select a file type from the File types list, and then do one of the following: 4 ■ Click Rename a file type to edit the name of the selected file type. ■ Select an extension from the Extensions for list and click Rename an extension to edit the name of the extension. Click OK.
Getting Started Configuring Symantec System Recovery default options Deleting a file type and all of its extensions You can delete a file type and all its extensions as needed. To delete a file type and all of its extensions 1 On the Tasks menu, click Options. 2 Click File Types. 3 Select a file type from the File types list, and then do one of the following: ■ Click the Remove a file type to delete a file type and all its extensions.
Getting Started Configuring Symantec System Recovery default options However, you can associate unique names with each drive when you use them with Symantec System Recovery. The unique name that is associated with a drive is displayed in various locations in Symantec System Recovery. Note: Placing physical labels on each external drive to help you manage the task of swapping the drives is also a good idea.
Getting Started Configuring Symantec System Recovery default options The Options dialog box lets you configure FTP settings to help ensure that your recovery points are copied to your FTP server. To configure default FTP settings for use with Offsite Copy 1 On the Tasks menu, click Options. 2 Under Destinations, click Configure FTP. 3 Select the appropriate options. See “FTP configuration options” on page 55. 4 Click OK. See “Configuring Symantec System Recovery default options” on page 45.
Getting Started Configuring Symantec System Recovery default options See “Configuring default FTP settings for use with Offsite Copy” on page 54. Logging Symantec System Recovery messages You can specify which product messages (errors, warnings, and information) are logged as they occur, and where the log file is stored. Product messages can provide useful information about the status of backups or related events. They can also provide helpful information when you need to troubleshoot.
Getting Started Configuring Symantec System Recovery default options Table 4-4 Log File options Option Description Select the priority and type of messages Lets you select the priority level at which messages should be logged. You can choose to log all or no messages regardless of priority levels. Select one of the following options: ■ All messages ■ Medium and high priority messages ■ High priority messages ■ No messages Errors Logs the error messages as they occur.
Getting Started Configuring Symantec System Recovery default options Table 4-5 Event log options Option Description Select the priority and type of messages Lets you select the priority level at which messages should be logged. You can choose to log all or no messages regardless of priority levels. Select one of the following options: ■ All messages ■ Medium and high priority messages ■ High priority messages ■ No messages Errors Logs the error messages as they occur.
Getting Started Configuring Symantec System Recovery default options SMTP Email options The following table describes the options to enable email notifications for product (event) messages. Table 4-6 SMTP Email options Option Description Select the priority and type of messages Lets you select the priority level at which messages should be logged. You can choose to log all or no messages regardless of priority levels.
Getting Started Setting up your first backup using Easy Setup Setting up your first backup using Easy Setup If you had selected the Launch Easy Setup check box during the setup wizard, the Easy Setup window appears the first time you open the Run or Manage Backups window. Note: The Easy Setup window is not available in server versions of Symantec System Recovery. To set up your first backup using Easy Setup 1 On the Tasks menu, click Run or Manage Backups.
Getting Started Hiding or showing the Advanced page To hide or show the Advanced page 1 Start Symantec System Recovery. 2 On the View menu, click Advanced to hide or show the Advanced page. See “Configuring Symantec System Recovery default options” on page 45.
Getting Started Hiding or showing the Advanced page
Chapter 5 Best practices for backing up your data This chapter includes the following topics: ■ About backing up your data ■ About choosing a backup type ■ What to do before you back up ■ What to do during a backup ■ What to do when a backup is finished ■ Tips for running defined backups ■ Viewing the properties of a backup job ■ About selecting a backup destination ■ About backing up dual-boot computers About backing up your data To back up your computer or your individual files and fol
Best practices for backing up your data About choosing a backup type ■ Whether or not to use Offsite Copy to copy backup data to remote locations. ■ When to run the backup (automatically or manually). ■ What compression levels to specify for recovery points, and whether to enable security settings (encryption and password protection). ■ Which of the many other options you want to use. You can customize each backup according to your backup needs. See “About choosing a backup type” on page 64.
Best practices for backing up your data What to do before you back up Schedule backups at a time when you know your computer is on. Your computer must be turned on and Windows must be running at the time a backup occurs. If not, any scheduled backups are skipped until the computer is turned on again. You then are prompted to run the missed backup. See “About choosing a backup type” on page 64. Use a secondary hard disk as your You should store recovery points on a hard disk other backup destination.
Best practices for backing up your data What to do during a backup Use Offsite Copy Use Offsite Copy to copy your latest recovery points to either a portable storage device or a remote server. By copying recovery points to a portable hard disk, you can then take a copy of your data with you when you leave the office. See “About Offsite Copy” on page 100. Run backups frequently on a regular basis.
Best practices for backing up your data What to do when a backup is finished See “What to do when a backup is finished ” on page 67. What to do when a backup is finished After a backup finishes, consider the following best practices: Review the contents of recovery points and file and folder backup data. Periodically review the contents of your recovery points to ensure that you back up only your essential data. See “About opening files and folders stored in a recovery point” on page 213.
Best practices for backing up your data Tips for running defined backups See “What to do before you back up” on page 64. See “What to do during a backup” on page 66. Tips for running defined backups Consider the following tips when you run a defined backup: ■ Symantec System Recovery does not need to be running for a scheduled backup to start. After you define a backup, you can close Symantec System Recovery. ■ The computer that is backed up must be turned on and Windows must be started.
Best practices for backing up your data Viewing the properties of a backup job See “What to do before you back up” on page 64. See “What to do during a backup” on page 66. See “What to do when a backup is finished ” on page 67. Viewing the properties of a backup job You can review the settings and configuration of a defined backup without opening the backup job. To view the properties of a backup job 1 On the Home page, click Run or Manage Backups.
Best practices for backing up your data About selecting a backup destination Table 5-1 Selecting a backup destination Backup destination Information to consider Local hard drive, USB drive, The benefits of this option are as follows: or FireWire drive ■ Provides for fast backup and recovery. (recommended) ■ Lets you schedule unattended backups. Reduces cost because drive space can be overwritten repeatedly. ■ Allows for off-site storage. ■ ■ Reserves hard drive space for other uses.
Best practices for backing up your data About backing up dual-boot computers Table 5-1 Selecting a backup destination (continued) Backup destination Information to consider CD-RW/DVD-RW When you save backup data to removable media, the data is automatically split into the correct sizes if the backup spans more than one media. If more than one drive is backed up, the recovery points for each drive are stored independently on the media.
Best practices for backing up your data About backing up dual-boot computers See “Defining a drive-based backup” on page 74. See “About backing up your data” on page 63.
Chapter 6 Backing up entire drives This chapter includes the following topics: ■ About defining a drive-based backup ■ Defining a drive-based backup ■ Compression levels for recovery points ■ Running a one-time backup from Symantec System Recovery ■ About running a one-time backup from Symantec System Recovery Disk ■ About Offsite Copy ■ How Offsite Copy works About defining a drive-based backup A drive-based backup takes a snapshot of your entire hard drive, capturing every bit of informati
Backing up entire drives Defining a drive-based backup See “About backing up files and folders” on page 107. Defining a drive-based backup Define a drive-based backup to take a snapshot of your entire hard drive. See “About defining a drive-based backup” on page 73. See “About backing up files and folders” on page 107. To define a drive-based backup 1 On the Tasks menu, click Run or Manage Backups. 2 In the Run or Manage Backups window, click Define New.
Backing up entire drives Defining a drive-based backup 10 On the Options panel, set the recovery point options you want, and then click Next. See “Recovery point options” on page 79. See “Advanced options for drive-based backups” on page 86. See “Command files options” on page 84. 11 On the Backup Time panel, select the appropriate options to specify the time and frequency of the backup, and then click Next. Note: Ensure that the time for running a base backup and an incremental backup is not the same.
Backing up entire drives Defining a drive-based backup Table 6-2 Related drives options Option Description Add all related drives (recommended) Lets you select and include all related drives in the backup definition. Edit the list of selected drives Lets you select or deselect related drives that you want or do not want to include in the backup definition. Do not add related drives Lets you deselect (not include) all related drives in the backup definition.
Backing up entire drives Defining a drive-based backup Table 6-3 Recovery point type options Option Description Recovery point set (recommended) Schedules a base recovery point with additional recovery points that contain only incremental changes that were made to your computer since the previous recovery point. Incremental recovery points are created faster than the base recovery point. They also use less storage space than an independent recovery point.
Backing up entire drives Defining a drive-based backup Table 6-4 Backup destination options (continued) Option Description Browse Lets you browse to locate a backup destination that you want to use. Destination Details Displays the type of destination path. If you add a network path it also displays the user name. Edit Lets you enter the user name and password for access to the network that is specified in the Folder field.
Backing up entire drives Defining a drive-based backup Table 6-5 Offsite Copy Settings options Options Description Enable Offsite Copy Turns on the Offsite Copy feature. Prompt me to start a copy when I attach an Indicates that you want to have recovery external Offsite Copy destination drive points automatically copied to external Offsite Copy destination drives whenever you plug one in to your computer. Folder, Network Path, or FTP address Lets you specify the destination path of the offsite copy.
Backing up entire drives Defining a drive-based backup Table 6-6 Recovery point options (continued) Options Description Compression Lets you set one of the following compression levels for the recovery point: ■ None ■ Standard ■ Medium ■ High See “Compression levels for recovery points” on page 92. The results can vary depending on the types of files that are saved in the drive. Verify recovery point after creation Tests whether a recovery point or set of files is valid or corrupt.
Backing up entire drives Defining a drive-based backup Table 6-6 Recovery point options (continued) Options Description Enable search engine support Lets a search engine, such as Google Desktop, index all of the file names that are contained in each recovery point. By indexing the file names, you can then use your search engine to locate files you want to restore. This option is for NTFS file systems only. See “About using a search engine to search recovery points” on page 277.
Backing up entire drives Defining a drive-based backup Table 6-7 Advanced Scheduling options Option Description Schedule Lets you select the days and a start time for when the backup should run. Run more than once per day Indicates that you can run the backup more than once a day to protect data that you edit or change frequently. Time between backups Specifies the maximum time that should occur between backups.
Backing up entire drives Defining a drive-based backup These files contain temporary data that can take up a large amount of disk space. They are not needed, and there is no negative impact to your computer system after a complete system recovery. These file names do appear in recovery points, but they are placeholders. They contain no data. See “Defining a drive-based backup” on page 74.
Backing up entire drives Defining a drive-based backup Note: You cannot run command files that include a graphical user interface, such as notepad.exe. Running such command files causes the backup job to fail. You can run a command file during any of the following stages during the creation of a recovery point: ■ Run before snapshot creation ■ Run after snapshot creation ■ Run after recovery point creation See “Command files options” on page 84.
Backing up entire drives Defining a drive-based backup Table 6-8 Command files options Option Description Command files folder Specifies the location of command files if you want them to be located in a place other than the default location. You can also specify a location on a per-job basis, as well as specify a location that can be shared among several computers. If you specify a network location, you are prompted for network credentials.
Backing up entire drives Defining a drive-based backup Table 6-8 Command files options (continued) Option Description Run after snapshot creation Indicates that you can run a command file after a snapshot is created. Running a command during this stage is typically a safe point for allowing services to resume normal activity on the drive while continuing the recovery point creation. Because the snapshot takes only a few seconds to create, the database is in the backup state momentarily.
Backing up entire drives Defining a drive-based backup Table 6-9 Advanced options for drive-based backups (continued) Option Description Disable SmartSector™ Copying Copies used and unused hard-disk sectors. This option increases process time and usually results in a larger recovery point. SmartSector technology speeds up the copying process by copying only the hard-disk sectors that contain data.
Backing up entire drives Defining a drive-based backup Table 6-9 Advanced options for drive-based backups (continued) Option Description Use password Sets a password on the recovery point when it is created. Passwords can include standard characters. Passwords cannot include extended characters, or symbols. (Use characters with an ASCII value of 128 or lower.) A user must type this password before restoring a backup or viewing the contents of the recovery point.
Backing up entire drives Defining a drive-based backup About recovery point encryption You can enhance the security of your data by using the Advanced Encryption Standard (AES) to encrypt recovery points that you create or archive. You should use encryption if you store recovery points on a network and want to protect them from unauthorized access and use. You can also encrypt recovery points that were created with earlier versions of Symantec LiveState Recovery or Symantec System Recovery.
Backing up entire drives Defining a drive-based backup ■ Use both uppercase and lowercase alpha characters. ■ Use at least one special character such as ({}[],.<>;:’"?/|\`~!@#$%^&*()_-+=). ■ Change the password after a set period of time. See “Defining a drive-based backup” on page 74. See “Backing up files and folders” on page 107. See “Verifying the integrity of a recovery point” on page 90.
Backing up entire drives Defining a drive-based backup Viewing the progress of a backup You can view the progress of a backup while it runs to determine how much time remains until the backup completes. To view the progress of a backup ◆ While a backup is running, on the View menu, click Progress and Performance. See “Defining a drive-based backup” on page 74. See “Backing up files and folders” on page 107. Backup time options The following tables describe the options on the Backup Time panel.
Backing up entire drives Compression levels for recovery points Table 6-12 Backup Time options for an independent recovery point Option Description No Schedule Runs the backup only when you run it yourself, manually. Weekly Runs the backup at the time and on the days of the week that you specify. When you select this option, the Select the days of the week to protect dialog box appears. Monthly Runs the backup at the time and on the days of the month that you specify.
Backing up entire drives Running a one-time backup from Symantec System Recovery Table 6-13 Compression level options (continued) Option Description Medium Uses medium compression for a 45 percent average data compression ratio on recovery points. High Uses high compression for a 50 percent average data compression ratio on recovery points. This setting is usually the slowest method. When a high compression recovery point is created, CPU usage might be higher than normal.
Backing up entire drives About running a one-time backup from Symantec System Recovery Disk 4 If the Related Drives dialog box is displayed, set the appropriate option, and then click Next. Otherwise, skip to the next step. See “Related drives options” on page 75. 5 In the Backup Destinations panel, select the appropriate options. See “Backup destination options” on page 77. 6 Click Next. 7 On the Options panel, select the appropriate options. See “Recovery point options” on page 79.
Backing up entire drives About running a one-time backup from Symantec System Recovery Disk ■ Symantec System Recovery does not function properly while it runs on a Windows operating system. ■ You want to back up the condition of a damaged system before you recover. For example, if a computer is severely damaged, you can use the Symantec System Recovery Disk. You can back up what remains of the system. Then, you can recover what you can later, after you restore an independent recovery point.
Backing up entire drives About running a one-time backup from Symantec System Recovery Disk To run a one-time backup from Symantec System Recovery Disk 1 If you intend to store the resulting recovery point on a USB device (for example, an external hard drive), attach the device now. 2 Start the Symantec System Recovery Disk on the computer you want to back up. See “Booting a computer by using the Symantec System Recovery Disk” on page 228.
Backing up entire drives About running a one-time backup from Symantec System Recovery Disk Table 6-14 Backup Destination options Option Description Folder Lets you browse to and specify the location where you want to store the independent recovery point. Map a network drive Maps a network drive by using the UNC path of the computer on which you want to store the recovery point. For example, \\computer_name\share_name or \\IP_address\share_name.
Backing up entire drives About running a one-time backup from Symantec System Recovery Disk Table 6-15 Back Up My Computer options Options Description Compression Lets you set one of the following compression levels for the recovery point: ■ None ■ Standard ■ Medium ■ High See “Compression levels for recovery points” on page 92. The results can vary depending on the types of files that are saved in the drive.
Backing up entire drives About running a one-time backup from Symantec System Recovery Disk Table 6-16 Advanced options for drive-based backups (continued) Option Description Disable SmartSector™ Copying Lets you copy used and unused hard-disk sectors. This option increases process time and usually results in a larger recovery point. SmartSector technology speeds up the copying process by copying only the hard-disk sectors that contain data.
Backing up entire drives About Offsite Copy About Offsite Copy Backing up your data to a secondary hard disk is a critical first step to protecting your information assets. But to make certain your data is safe, use Offsite Copy. This feature can copy your latest complete recovery points to the following: ■ A portable storage device. ■ A remote server in your network. ■ A remote FTP server.
Backing up entire drives How Offsite Copy works The following morning, you plug the drive back in to the computer. Symantec System Recovery detects the presence of the offsite copy destination drive and automatically begins copying your recovery points. Offsite Copy is designed to use very few system resources so that the copying process is done in the background. This feature lets you continue to work at your computer with little or no impact on system resources.
Backing up entire drives How Offsite Copy works On Tuesday morning, you find that Monday's base recovery point has been successfully copied to drive A. At the end of the day, you unplug drive A and take it home for safekeeping. On Wednesday morning, you bring drive B to the office. You plug in drive B and Symantec System Recovery detects that drive B is an offsite copy destination.
Backing up entire drives How Offsite Copy works Each time you plug in either drive A or B, the latest recovery points are added to the drive. This method gives you multiple points in time for recovering your computer in the event that the original backup destination drives fail or become unrecoverable. Using external drives as your offsite copy destination ensures that you have a copy of your backup data stored at two separate, physical locations. See “How Offsite Copy works” on page 100.
Backing up entire drives How Offsite Copy works See “How Offsite Copy works” on page 100. About using an FTP server as your offsite copy destination Using an FTP server as your offsite copy destination is similar to using a network path. You must provide a valid FTP path to the FTP server. You must also provide the correct FTP connection information to Symantec System Recovery for this method to work correctly.
Backing up entire drives How Offsite Copy works See “How Offsite Copy works” on page 100.
Backing up entire drives How Offsite Copy works
Chapter 7 Backing up files and folders This chapter includes the following topics: ■ About backing up files and folders About backing up files and folders You can back up specific files and folders you want to protect. When you run this type of backup, copies are made of the files and folders you chose to back up. The files are converted into a compressed format. They are then stored in a subfolder at the location you specify.
Backing up files and folders About backing up files and folders To back up files and folders 1 On the Tasks menu, click Run or Manage Backups. 2 In the Run or Manage Backups window, click Define New. If you have not yet defined a backup, the Easy Setup dialog box appears. 3 Select Back up selected files and folders, and then click Next. 4 On the Select Files and Folders to Back Up panel, select the files and folders that you want to include in your backup.
Backing up files and folders About backing up files and folders 11 To review the total number and size of files to be included in the backup, click Preview. Note: Depending on the amount of data you have identified for file and folder backup, the preview process can take several minutes. 12 If you want to run the backup immediately, click Run backup now, then click Finish. See “About backing up files and folders” on page 107.
Backing up files and folders About backing up files and folders Table 7-1 Select Files and Folders to Back Up options (continued) Option Description Remove Lets you remove from the table list a selected data type name or folder name that you have added. Default data types and folders are not removable from the table list. See “Backing up files and folders” on page 107. Add Folder options The following table describes the options on the Add Folder panel.
Backing up files and folders About backing up files and folders Table 7-3 Add File Type options Option Description Name Specifies the name of a data file type and folder. The name is added to the table list in the Select Files and Folder to Back Up panel. Add an extension Adds a specific data type file extension that you want to back up. Remove an extension Deletes a specific data type file extension from the list.
Backing up files and folders About backing up files and folders Table 7-4 Name and Destination options (continued) Option Description Browse Lets you browse to locate a folder for storing your backup data. You cannot use an encrypted folder as your backup destination. If you want to encrypt your backup data to prevent another user from accessing it, you can use the Advanced option. User name Specifies the user name if you back up to a folder that is located in a network path.
Backing up files and folders About backing up files and folders Table 7-5 Advanced Options for a file and folder backup (continued) Option Description Use AES encryption Indicates whether or not AES encryption is enabled for the backup for additional security. You can select from the following levels of encryption: Standard 128-bit (8+ character password) ■ Medium 192-bit (16+ character password) ■ High 256-bit (32+ character password) ■ See “About recovery point encryption” on page 89.
Backing up files and folders About backing up files and folders Table 7-6 Backup Time options Option Description Schedule Indicates whether a schedule is enabled for the backup . Default Lets you use the default backup schedule. Start time Specifies the start time of the backup. Sun Mon Tue Wed Thu Fri Sat Lets you select the days of the week that you want the backup to run. Advanced Runs the backup more than once per day at a set number of times.
Backing up files and folders About backing up files and folders Table 7-7 Change Schedule - File Backup scheduling options (continued) Schedule options Description Number of times Specifies the number of times per day file and folder backups should run. Table 7-8 Change Schedule - File Backup event trigger options Event trigger options Description General Lets you select the types of events that automatically start a backup, such as when you log off from the computer.
Backing up files and folders About backing up files and folders
Chapter 8 Running and managing backup jobs This chapter includes the following topics: ■ Running an existing backup job immediately ■ Adjusting the speed of a backup ■ Stopping a backup or a recovery task ■ Verifying that a backup is successful ■ Editing backup settings ■ Enabling event-triggered backups ■ Editing a backup schedule ■ Turning off a backup job ■ Deleting backup jobs ■ Adding users who can back up your computer ■ Configuring access rights for users or groups Running an
Running and managing backup jobs Running an existing backup job immediately To run an existing backup immediately from the system tray 1 On the Windows desktop, right-click the Symantec System Recovery system tray icon. 2 Click Run Backup Now. 3 Click a backup job to start the backup. If the menus displays No Jobs, you must start Symantec System Recovery and define a backup.
Running and managing backup jobs Running an existing backup job immediately 4 On the Run Backup With Options panel, select the appropriate options. Note: Depending on the current state of the backup, one or more options might be disabled. For example, if you have not yet run the backup, you cannot select Incremental recovery point of recent changes because the base recovery point is not yet created. See “Run Backup With Options properties” on page 119.
Running and managing backup jobs Adjusting the speed of a backup Table 8-1 Run Backup With Options properties (continued) Options Description Edit Lets you enter the user name and password for access to the network that is specified in the Folder field. This option is available only if you selected a backup destination that is on a network. Or, if you want to save the recovery point on a network share. See “About network credentials” on page 83. See “Running a backup with options” on page 118.
Running and managing backup jobs Verifying that a backup is successful To stop a backup or a recovery task ◆ Do one of the following: ■ If the Progress and Performance dialog box is displayed, click Cancel Operation. ■ If the Progress and Performance dialog box is hidden, on the View menu, click Progress and Performance, and then click Cancel Operation. ■ If the Progress and Performance dialog box is hidden, on the Windows system tray, right-click the Symantec System Recovery tray icon.
Running and managing backup jobs Editing backup settings Editing backup settings You can edit the settings of an existing backup. The Edit Settings feature gives you access to several of the key pages of the Define Backup Wizard. You can edit every setting except the option to change the recovery point type. To edit backup settings 1 On the Tasks menu, click Run or Manage Backups. 2 Select a backup to edit. 3 On the Run or Manage Backups toolbar, click Edit Settings.
Running and managing backup jobs Enabling event-triggered backups 4 Select the events you want to be detected. See “General Event Trigger options” on page 123. See “ThreatCon Response options” on page 125. 5 Click OK. See “Defining a drive-based backup” on page 74. See “Editing backup settings” on page 122. General Event Trigger options The following table describes the options on the Event Triggers panel.
Running and managing backup jobs Enabling event-triggered backups Table 8-3 Trigger Application options Option Description Application Identifies the name of the software application's executable file (.exe, .com). Browse Lets you browse to a software application. Applications that trigger a backup Lists the software applications that can trigger a backup when you start them. Add Adds the software application to the list box. Remove Removes the software application from the list box.
Running and managing backup jobs Enabling event-triggered backups To configure ThreatCon Response for a backup job 1 On the Tasks menu, click Run or Manage Backups. 2 Select the backup you want to edit, and then click Change Schedule. 3 Select the desired threat option that when met or exceeded runs the selected backup job. See “ThreatCon Response options” on page 125. 4 Click OK.
Running and managing backup jobs Editing a backup schedule Editing a backup schedule You can edit any of the schedule properties for a defined backup to adjust the date and time. To edit a backup schedule 1 On the Tasks menu, click Run or Manage Backups. 2 Select a backup to edit. 3 On the toolbar, click Change Schedule. 4 Make changes to the schedule. See “Backup time options” on page 91. 5 Click OK. See “Enabling event-triggered backups” on page 122.
Running and managing backup jobs Adding users who can back up your computer To delete backup jobs 1 On the Tasks menu, click Run or Manage Backups. 2 Select one or more backup names. 3 On the toolbar, click Remove. 4 Click Yes. See “About backup destinations” on page 172. Adding users who can back up your computer You can use the Security Configuration Tool to control which users on your computer can access and configure key features of Symantec System Recovery.
Running and managing backup jobs Configuring access rights for users or groups To configure access rights for users or groups 1 On the Windows taskbar, click Start>Programs>SymantecSystemRecovery > Security Configuration Tool On Windows Vista and Windows 7, click Start > All Programs > Symantec System Recovery > Security Configuration Tool. 2 In Group or user names, select a user or group.
Chapter 9 Backing up remote computers from your computer This chapter includes the following topics: ■ About backing up other computers from your computer ■ About deploying the Symantec System Recovery Agent ■ About the Symantec System Recovery Agent ■ Best practices for using services ■ About viewing Symantec System Recovery Agent dependencies ■ About controlling access to Symantec System Recovery About backing up other computers from your computer Symantec System Recovery lets you connect to
Backing up remote computers from your computer About backing up other computers from your computer Note: You must purchase a separate license for each computer you want to manage. You can deploy the agent without a license for a 60-day evaluation. After that time, you must purchase and install the license to continue managing the remote computer. You can purchase additional licenses at the Symantec Global Store. Visit the following Web site: http://shop.symantecstore.
Backing up remote computers from your computer About deploying the Symantec System Recovery Agent Adding local computers to the Computer List Before you can back up drives on a local computer, you must first add the computer to the Computer List. You can then quickly switch between your local computer and any other computer on the list. To add a local computer to the Computer List 1 On the Computers menu, click Add Local Computer. 2 Click OK.
Backing up remote computers from your computer About deploying the Symantec System Recovery Agent Note: Because of increased security with Windows Vista, you cannot deploy the Symantec System Recovery Agent to Windows Vista without making security configuration changes. The same issue occurs when you attempt to deploy the agent from Windows Vista to another computer. You can manually install the agent on the target computer by using the product CD.
Backing up remote computers from your computer About deploying the Symantec System Recovery Agent Note: You should close any open applications before you continue with the agent installation. If the Reboot check box is selected, the computer automatically restarts at the end of the installation wizard. See “About deploying the Symantec System Recovery Agent” on page 131. See “Deploying the Symantec System Recovery Agent” on page 133. See “Manually installing the Symantec System Recovery Agent” on page 134.
Backing up remote computers from your computer About deploying the Symantec System Recovery Agent See “Manually installing the Symantec System Recovery Agent” on page 134. Manually installing the Symantec System Recovery Agent You can manually install the Symantec System Recovery Agent to local or to remote computers. To manually install the Symantec System Recovery Agent 1 Insert the Symantec System Recovery product CD into the media drive of the computer.
Backing up remote computers from your computer About the Symantec System Recovery Agent Granting rights to domain users on Windows 2003 SP1 servers You can remotely manage a Windows 2003 SP1 server that is in a domain with a user in the domain. The server administrator must grant rights to all of the domain users who use Symantec System Recovery to remotely manage the server. To grant rights to domain users on Windows 2003 SP1 servers 1 On the Windows taskbar, click Start > Run.
Backing up remote computers from your computer About the Symantec System Recovery Agent You can install the agent manually by visiting each computer you want to protect and installing the agent from the product CD. A more efficient method, however, is to use the Symantec System Recovery Deploy Agent feature. You can remotely install the agent on a computer in the domain whose data you want to protect. See “About managing the Symantec System Recovery Agent through Windows Services” on page 136.
Backing up remote computers from your computer Best practices for using services See “Using the Symantec System Recovery Agent” on page 136. To use the features of Symantec System Recovery, the Symantec System Recovery Agent must be started and properly configured. You can use the Windows Services tool to manage and troubleshoot the agent. Note: To manage the Symantec System Recovery Agent, you must be logged on as a local administrator.
Backing up remote computers from your computer Best practices for using services Table 9-1 Best practices for using services (continued) Best practice Description Verify that the Symantec System Recovery Agent The Symantec System Recovery Agent is configured to start automatically starts without user intervention. when Symantec System Recovery starts. You can view the status information to verify that the Symantec System Recovery Agent has started.
Backing up remote computers from your computer Best practices for using services ■ 2 On the Windows taskbar, click Start > Run. In the Open text field, type services.msc, and then click OK. Under the Name column, scroll through the list of services until you see Symantec System Recovery (the name of the agent). Its status should be Started. See “About starting or stopping the Symantec System Recovery Agent service” on page 139.
Backing up remote computers from your computer Best practices for using services the agent. In most cases, you can click Reconnect from the Task pane or from the Tray icon to restart the Symantec System Recovery Agent. See “Starting or stopping the Symantec System Recovery Agent service” on page 140. See “Setting up recovery actions when the Symantec System Recovery Agent does not start” on page 140.
Backing up remote computers from your computer About viewing Symantec System Recovery Agent dependencies 5 6 On the Recovery tab, in the First failure, Second failure, and Subsequent failures lists, select the action that you want: Restart the Service Specify the number of minutes before an attempt to restart the service is made. Run a Program Specify a program to run. You should not specify any programs or scripts that require user input.
Backing up remote computers from your computer About controlling access to Symantec System Recovery The following table lists the services the Symantec System Recovery Agent requires to run properly, along with their default startup setting. Table 9-2 Required services Service Startup type Event log Automatic Plug and play Automatic Remote procedure call (RPC) Automatic See “Viewing Symantec System Recovery Agent dependencies” on page 142.
Backing up remote computers from your computer About controlling access to Symantec System Recovery The following table describes the permissions that can be allowed or denied for user and groups who use the Symantec System Recovery Agent. Table 9-3 Permission options Option Description Full Control Gives the user or the group complete access to all Symantec System Recovery functionality as if they are the administrator.
Backing up remote computers from your computer About controlling access to Symantec System Recovery 5 If necessary, click Locations to select the location that you want to search. 6 Click Find Now, select users and groups you want, and then click OK. 7 Click OK when you are finished. See “About controlling access to Symantec System Recovery ” on page 142. See “Changing permissions for a user or a group” on page 144. See “Removing a user or a group” on page 144.
Backing up remote computers from your computer About controlling access to Symantec System Recovery To remove a user or a group 1 On the Windows Start menu, click Programs > Symantec System Recovery > Security Configuration Tool. 2 Select the user or group that you want to remove, and then click Remove. 3 Click OK when you are finished. See “About controlling access to Symantec System Recovery ” on page 142. See “Adding users and groups” on page 143.
Backing up remote computers from your computer About controlling access to Symantec System Recovery
Chapter 10 Monitoring the status of your backups This chapter includes the following topics: ■ About monitoring backups ■ About the icons on the Home page ■ About the icons on the Status page ■ Configuring Symantec System Recovery to send SNMP traps ■ About customizing the status reporting of a drive (or file and folder backups) ■ Viewing drive details ■ Improving the protection level of a drive ■ About using event log information to troubleshoot problems About monitoring backups You shoul
Monitoring the status of your backups About the icons on the Home page See “About the icons on the Home page” on page 148. See “About the icons on the Status page” on page 150. Rescanning a computer’s hard disk Use Refresh to update the drive information that is displayed in various views of the product. This feature is useful when hard disk configurations have changed but the changes do not immediately appear in Symantec System Recovery. For example, adding hard disk space or creating a partition.
Monitoring the status of your backups About the icons on the Home page Table 10-1 Icon Backup protection levels (continued) Title Description Partially backed up A backup is defined, but it is not scheduled or has not run for a long time. This status can indicate that the existing recovery points are outdated. It can also indicate that one or more drives are not assigned to a defined backup.
Monitoring the status of your backups About the icons on the Status page See “About the icons on the Status page” on page 150. About the icons on the Status page The Status page lets you monitor the status of your backups. The Status page lists each drive on your computer and includes a calendar that contains your backup histories. The calendar lets you quickly identify when a backup ran, and what type of backup it was. It identifies your upcoming, scheduled backups.
Monitoring the status of your backups About the icons on the Status page Table 10-2 Icon Backups calendar icons Description States Represents a drive-based backup that is configured to create a single, independent recovery point. When this icon appears in the Backup timeline, it indicates that a drive-based backup is scheduled to occur. This icon can appear in the following states: Indicates that a backup has run and an independent recovery point was created. Indicates that the backup is unavailable.
Monitoring the status of your backups About the icons on the Status page Table 10-2 Icon Backups calendar icons (continued) Description States Represents a drive-based backup that is configured to create incremental recovery points. It indicates that a drive-based backup is scheduled to occur on the day that it appears in the backup timeline. This icon can appear in the following states: Indicates that a backup has run and an incremental recovery point was created.
Monitoring the status of your backups About the icons on the Status page Table 10-2 Icon Backups calendar icons (continued) Description States Represents backing up files and folders. It indicates that a backup of files and folders occurs on the day that it appears in the backup timeline. This icon can appear in the following states: Indicates that a backup has run and that backup data for files and folders was created successfully. Indicates that the backup is not available.
Monitoring the status of your backups About the icons on the Status page Table 10-2 Icon Backups calendar icons (continued) Description States This icon can appear in the Represents two or more backups are scheduled to run following states: on the day on which this icon appears. Indicates that two or more backups have run and the last backup was created successfully. Indicates that two or more backups are scheduled and that at least one is unavailable.
Monitoring the status of your backups Configuring Symantec System Recovery to send SNMP traps ■ Use the scroll bar at the bottom of the calendar to scroll backward or forward in time. See “About monitoring backups” on page 147. See “About the icons on the Home page” on page 148. Configuring Symantec System Recovery to send SNMP traps If you use Network Management System (NMS) applications, you can configure Symantec System Recovery to send SNMP traps for different priority and notification types.
Monitoring the status of your backups About customizing the status reporting of a drive (or file and folder backups) See “About the Symantec System Recovery Management Information Base” on page 156. About the Symantec System Recovery Management Information Base The Symantec System Recovery Management Information Base (MIB) is an enterprise MIB. It contains the Symantec System Recovery SNMP trap definitions. All Network Management System (NMS) applications have options to load an MIB.
Monitoring the status of your backups About customizing the status reporting of a drive (or file and folder backups) Customizing the status reporting of a drive (or file and folder backups) You can customize the status reporting of a selected drive, or files and folders. To customize the status reporting of a drive (or file and folder backups) 1 On the Status page, click a drive (or File and folders) to select it. You can also click Customize status reporting from the Home page.
Monitoring the status of your backups Viewing drive details See “About customizing the status reporting of a drive (or file and folder backups)” on page 156. Viewing drive details The Advanced page lets you view details about your hard drives. You can view the following drive details: Name Displays the name that you assigned to the backup when you defined it. Type Identifies the type of recovery point that the backup creates when it runs.
Monitoring the status of your backups Improving the protection level of a drive To improve the protection level of a drive 1 On the View menu, click Status. 2 In the Drives column, select a drive that requires attention.
Monitoring the status of your backups Improving the protection level of a drive 3 In the Status panel, right-click on the name of a backup job you want to edit, and then select one of the following menu items: Run Backup Now Runs the selected backup job immediately. Run Backup With Options Opens the Run Backup With Options dialog box, which lets you select the desired recovery point type.
Monitoring the status of your backups About using event log information to troubleshoot problems See “Editing backup settings” on page 122. About using event log information to troubleshoot problems When Symantec System Recovery performs an action, it records the event (for example, when a backup job runs). It also records program error messages. You can use the event log to track down the source of problems or to verify the successful completion of a backup job.
Monitoring the status of your backups About using event log information to troubleshoot problems
Chapter 11 Exploring the contents of a recovery point This chapter includes the following topics: ■ About exploring recovery points ■ Exploring a recovery point through Windows Explorer ■ Opening and restoring files within a recovery point ■ About configuring a backup to create searchable recovery points ■ Dismounting a recovery point drive ■ Viewing the drive properties of a recovery point About exploring recovery points You can use Symantec System Recovery to explore files in a recovery poin
Exploring the contents of a recovery point Exploring a recovery point through Windows Explorer Within a mounted recovery point, programs that you run cannot rely on any registry values. The programs also cannot rely on COM interfaces, dynamic link libraries (DLLs), or other similar dependencies. You can set up a mounted drive as a shared drive. Users on a network can connect to the shared drive and restore files and folders from the recovery point. You can mount one or more recovery points at a time.
Exploring the contents of a recovery point Opening and restoring files within a recovery point Mounting a recovery point from Windows Explorer You can manually mount a recovery point as a drive by opening your backup destination folder in Windows Explorer. You can use Windows Explorer to search the contents of the recovery point. For example, if you cannot remember where a particular file was originally stored, you can use the Windows Explorer search feature.
Exploring the contents of a recovery point Opening and restoring files within a recovery point 3 In the Recovery Point Browser, in the tree panel on the left, select a drive. 4 In the right content panel, double-click the folder that contains the file that you want to view. 5 Right-click the file that you want to view, and then click View File. The View option is dimmed (unavailable) if you select program files with any of the following file extensions. .exe .dll .
Exploring the contents of a recovery point About configuring a backup to create searchable recovery points About configuring a backup to create searchable recovery points If you have a desktop search engine such as Google Desktop, you can configure your backups to create recovery points that are searchable. Note: If your organization uses Symantec Backup Exec Retrieve, it is likely that your network administrator has already enabled this feature.
Exploring the contents of a recovery point Viewing the drive properties of a recovery point To view the drive properties of a recovery point 1 In the Recovery Point Browser, in the tree panel on the left, click the recovery point that contains the drive that you want to view. 2 Select a drive. 3 Do one of the following: ■ On the File menu, click Properties. ■ Right-click the recovery point, and then click Properties. See “About exploring recovery points” on page 163.
Exploring the contents of a recovery point Viewing the drive properties of a recovery point Table 11-1 Recovery point drive properties (continued) Property Description Cleanly quiesced Indicates whether the database application quiesced properly when a recovery point was created. See “Viewing the drive properties of a recovery point” on page 167. See “About exploring recovery points” on page 163.
Exploring the contents of a recovery point Viewing the drive properties of a recovery point
Chapter 12 Managing backup destinations This chapter includes the following topics: ■ About backup destinations ■ About backup methods ■ Cleaning up old recovery points ■ Deleting a recovery point set ■ Deleting recovery points within a set ■ Making copies of recovery points ■ Defining a virtual conversion job ■ Running an existing virtual conversion job immediately ■ Viewing the properties of a virtual conversion job ■ Viewing the progress of a virtual conversion job ■ Editing a virt
Managing backup destinations About backup destinations About backup destinations A backup destination is the location in which your backup data is stored. Symantec System Recovery includes features for managing the size of your backup destinations so that you can use your computer's valuable disk space for other purposes. See “Cleaning up old recovery points” on page 174. See “Deleting a recovery point set” on page 175. See “Deleting recovery points within a set” on page 175.
Managing backup destinations About backup methods Independent recovery point Creates a complete, independent copy of the drives that you (.v2i) select. This backup type typically requires more storage space than a recovery point set. Recovery point set (.iv2i) Includes a base recovery point. A base recovery point is a complete copy of your entire drive, and is similar to an independent recovery point. The recovery point set also includes recovery points.
Managing backup destinations Cleaning up old recovery points Cleaning up old recovery points Over time, you might end up with recovery points that you no longer need. For example, you might have several recovery points created months ago that you no longer need because you have more current ones containing your latest work. See “Automating the management of backup data” on page 204.
Managing backup destinations Deleting a recovery point set Deleting a recovery point set If you know that you no longer want a particular recovery point set, you can delete it at any time. Note: After you delete a recovery point, you no longer have access to file or system recovery for that point in time. To delete a recovery point set 1 On the View menu, click Tools. 2 Click Manage Backup Destination. 3 In the Recovery Point Sets table, select a recovery point set that you want to delete.
Managing backup destinations Deleting recovery points within a set Warning: Be careful about which recovery points you choose to delete. You could inadvertently lose data. For example, you create a new document, which is captured in the third recovery point in a recovery point set. You then accidentally delete the file, which is captured by the fourth recovery point. If you delete the third recovery point, you permanently lose the version of the file that was backed up.
Managing backup destinations Making copies of recovery points Making copies of recovery points You can copy recovery points to another location for added security. For example, you can copy them to another hard disk, another computer on a network, or on removable media such as DVDs or CDs. You can then store these copies in a protected location. You can also create archive copies of your recovery points to free up disk space.
Managing backup destinations Making copies of recovery points After the recovery points are safely copied, you can delete them from your computer. See “Deleting a recovery point set” on page 175. See “Cleaning up old recovery points” on page 174. See “Deleting recovery points within a set” on page 175. See “About exploring recovery points” on page 163. Source options The following table describes the options on the Source panel.
Managing backup destinations Making copies of recovery points Table 12-2 Source options when you copy recovery points by File name (continued) Option Description Browse Lets you browse to a path that contains a recovery point. For example, you can browse for a recovery point (.v2i) or incremental recovery point (.iv2i) file on an external (USB) drive. Or, you can browse to a network location, or removable media.
Managing backup destinations Making copies of recovery points Table 12-3 Source options when you copy recovery points by System (continued) Option Description Use latest recovery points for this computer Restores the most recent recovery points that exist in the recovery point storage location on your computer. The list of drives, source files (.v2i and .iv2i files), and dates comes from the most current system index file (.sv2i). Use alternate system index (.
Managing backup destinations Making copies of recovery points Table 12-4 Destination Location options Option Description Folder Lets you type the path to which you want to copy the recovery point. Browse Lets you browse to a folder path where you want to copy the recovery point. Edit Lets you edit the destination information. File name Lets you select a file name that you want to rename. Rename Lets you renames the file that you have selected in the File name table.
Managing backup destinations Making copies of recovery points Table 12-5 Copy recovery point options (continued) Option Description Enable search engine support Lets a search engine, such as Google Desktop, index all of the file names that are contained in each recovery point. By indexing the file names, you can then use your search engine to locate files you want to restore. This option is for NTFS file systems only. See “About using a search engine to search recovery points” on page 277.
Managing backup destinations Defining a virtual conversion job Table 12-6 Advanced options for drive-based backups Option Description Divide into smaller files to simplify archiving Lets you split the recovery point into smaller files and specifies the maximum size (in MB) for each file. For example, if you plan to copy a recovery point to ZIP disks from your backup destination, specify a maximum file size of 100 MB, according to the size of each ZIP disk.
Managing backup destinations Defining a virtual conversion job ■ VMware ESXi 3.5, 4.0, and 4.1 ■ VMware Server 1 and 2 ■ VMware GSX Server 3.x (replaced by VMware Server) ■ Microsoft Virtual Server 2005 R2 and later ■ Microsoft Hyper-V 1.0 and 2.0 Scheduled conversions use the system index file (.sv2i) to convert recovery points to virtual disks. The .sv2i file reduces the time it takes to convert multiple recovery points. When a recovery point is created, a .sv2i file is saved with it.
Managing backup destinations Defining a virtual conversion job 8 If you want to run the new conversion job immediately, click Run conversion now. This option is not available if you selected the Only run once option in the Conversion Time panel. 9 Click Finish. See “Viewing the properties of a virtual conversion job” on page 192. See “Viewing the progress of a virtual conversion job” on page 192. See “Editing a virtual conversion job” on page 193.
Managing backup destinations Defining a virtual conversion job Table 12-7 Source options when you view recovery points by System (continued) Option Description Browse Lets you browse to a path that contains a system index file. For example, you can browse to an external (USB) drive, a network location, or to removable media to select a system index file. Drives Lets you select the drives with the recovery points that you want to convert based on the selected system index file.
Managing backup destinations Defining a virtual conversion job Table 12-8 Virtual Disks Destination options for converting to VMware virtual disk or Microsoft virtual disk (continued) Option Description Create one virtual disk per volume Creates one virtual disk file per volume. If you do not select this option, each drive is matched to its respective hard drive letter assignment during the conversion. Therefore, it results in multiple drives within one virtual disk file.
Managing backup destinations Defining a virtual conversion job Table 12-9 Virtual Disks Destination options for converting to VMware ESX Server (continued) Option Description Temporary Location Credentials Lets you type a valid administrator user name and password that has sufficient rights. See “Defining a virtual conversion job” on page 183. General Options properties The following table describes the properties on the General Options panel.
Managing backup destinations Defining a virtual conversion job Table 12-10 General Options properties (continued) Option Description Run Windows Mini-Setup Runs Windows Mini-Setup when you restart the computer after recovery. During recovery a text-based answer file is generated that scripts the answers for a series of dialog boxes. When the Mini-Setup Wizard starts, it looks for this answer to automate the wizard.
Managing backup destinations Defining a virtual conversion job Table 12-10 General Options properties (continued) Option Description Split virtual disk into 2 GB (.vmdk) files Lets you split the virtual disk into multiple 2 GB .vmdk files. For example, use this option if your virtual disk is stored on a FAT32 drive. Or, any file system that does not support files larger than 2 GB. Or, if you want to copy the virtual disk files to a DVD but the size is larger than the DVD allows.
Managing backup destinations Defining a virtual conversion job Table 12-11 Conversion Time options for a Weekly schedule (continued) Option Description Details Displays the conversion time information you have selected. Table 12-12 Conversion Time options for a Monthly schedule Option Description Automatically convert latest recovery points - Monthly Converts the latest recovery points to virtual disks using a monthly schedule. Default Lets you use the default conversion schedule.
Managing backup destinations Running an existing virtual conversion job immediately Running an existing virtual conversion job immediately After you create a conversion job, you can use Run Now to create an on-demand recovery point conversion to virtual disk format. A manual conversion starts immediately. To run an existing virtual conversion job immediately 1 On the Tasks menu, click Run or Manage Virtual Conversions. 2 Select the name of a conversion job that you want to run immediately.
Managing backup destinations Editing a virtual conversion job To view the progress of a virtual conversion job ◆ Do one of the following: ■ On the View menu, click Progress and Performance. ■ On the Tasks menu, click Run or Manage Virtual Conversions, and then on the View menu, click Progress and Performance. See “Viewing the properties of a virtual conversion job” on page 192. See “Editing a virtual conversion job” on page 193. See “Running an existing virtual conversion job immediately” on page 192.
Managing backup destinations Running a one-time conversion of a physical recovery point to a virtual disk When you delete a virtual conversion job, no recovery points or virtual disks are deleted from the storage location. Only the conversion job itself is deleted. To delete a virtual conversion job 1 On the Tasks menu, click Run or Manage Virtual Conversions. 2 Select the names of one or more conversion jobs that you want to delete. 3 On the toolbar, click Remove.
Managing backup destinations Running a one-time conversion of a physical recovery point to a virtual disk ■ Click View all recovery points near the bottom of the pane, and then select a recovery point in the list based on its creation date. ■ In the View by list, select a recovery point source. See “Source options” on page 195. 4 Click Next. 5 Set the virtual disk destination options based on the virtual disk format and version (if applicable) that you selected, and then click Next.
Managing backup destinations Running a one-time conversion of a physical recovery point to a virtual disk Table 12-14 Source options when you view recovery points by Date (continued) Option Description View all recovery points Lets you view all recovery points that are available. Table 12-15 Source options when you view recovery points by File name Option Description View by - File name Lets you view recovery points by their file name.
Managing backup destinations Running a one-time conversion of a physical recovery point to a virtual disk Table 12-16 Source options when you view recovery points by System Option Description View by - System Lets you use the current system index file that is located in the recovery point storage location. The system index file displays a list of all of the drives on your computer and any associated recovery points from which you can select.
Managing backup destinations Running a one-time conversion of a physical recovery point to a virtual disk Table 12-16 Source options when you view recovery points by System (continued) Option Description Browse Lets you browse to a path that contains a system index file. For example, you can browse to an external (USB) drive, a network location, or to removable media to select a system index file.
Managing backup destinations Running a one-time conversion of a physical recovery point to a virtual disk Table 12-17 Virtual Disks Destination options for converting to VMware virtual disk or Microsoft virtual disk (continued) Option Description Create one virtual disk per volume Lets you create one virtual disk file per volume. If you do not select this option, each drive is matched to its respective hard drive letter assignment during the conversion.
Managing backup destinations Running a one-time conversion of a physical recovery point to a virtual disk Table 12-18 Virtual Disks Destination options for converting to VMware ESX Server (continued) Option Description Temporary Location Credentials Lets you type a valid administrator user name and password that has sufficient rights. See “Viewing the properties of a virtual conversion job” on page 192. See “Viewing the progress of a virtual conversion job” on page 192.
Managing backup destinations Running a one-time conversion of a physical recovery point to a virtual disk Table 12-19 General Options properties Option Description Run Windows Mini-Setup Runs Windows Mini-Setup when you restart the computer after recovery. During recovery a text-based answer file is generated that scripts the answers for a series of dialog boxes. When the Mini-Setup Wizard starts, it looks for this answer to automate the wizard.
Managing backup destinations About managing file and folder backup data Table 12-19 General Options properties (continued) Option Description Split virtual disk into 2 GB (.vmdk) files Splits the virtual disk into multiple 2 GB .vmdk files. For example, use this option if your virtual disk is stored on a FAT32 drive. Or, any file system that does not support files larger than 2 GB. Or, if you want to copy the virtual disk files to a DVD but the size is larger than the DVD allows.
Managing backup destinations About managing file and folder backup data Viewing how much file and folder backup data is stored Start by viewing the total amount of file and folder backup data that you currently store. To view how much file and folder backup data is stored 1 On the Tasks menu, click Manage Backup Destination. 2 To select an alternate backup destination, in the Drives list, select another drive to use as a backup destination.
Managing backup destinations Automating the management of backup data ■ In the Find files to recover box, type the file name of the file that you want to delete, and then click Search. ■ If you do not know the name of the file, click Search, and then browse for the file. 3 Click View All Versions to display all versions of each file that exist in the backup of files and folders data. 4 Select one or more files that you want to delete. 5 Right-click, and then click Delete.
Managing backup destinations Moving your backup destination 4 Do one of the following: ■ Select Warn me when backup storage exceeds threshold if you only want to be notified when the storage size is exceeded, but you do not want any action to be taken. ■ Select Automatically optimize storage if you want Symantec System Recovery to manage the backup data automatically, without prompting you.
Managing backup destinations Moving your backup destination ■ 5 Click Browse to locate and select a new backup destination, and then click OK. Select the defined backups that should use the new backup destination. Deselect the defined backups that you do not want to move. 6 Select Save as default backup destination if you want to use this destination as the default backup destination for any new backups that you define in the future. 7 Click OK.
Chapter 13 Recovering files, folders, or entire drives This chapter includes the following topics: ■ About recovering lost data ■ Recovering files and folders by using file and folder backup data ■ Recovering files and folders by using a recovery point ■ About opening files and folders stored in a recovery point ■ About finding the files or folders you want ■ Recovering a secondary drive ■ Customizing the recovery of a drive ■ About restoring a computer from a remote location by using Light
Recovering files, folders, or entire drives Recovering files and folders by using file and folder backup data Recovering files and folders by using file and folder backup data If you defined a backup of files and folders and need to recover files, you can recover them from a recent file and folder backup. Symantec System Recovery includes a search tool to help you locate the files that you want to recover. See “About recovering lost data” on page 207.
Recovering files, folders, or entire drives Recovering files and folders by using a recovery point ■ Click Alternate folder and type the path to the location in which you want to restore your files. 7 Click Recover. 8 If you are prompted to replace the existing file, click Yes. Be certain that the file that you what to recover is the file that you want. 9 Click OK. See “Recovering files and folders by using a recovery point” on page 209.
Recovering files, folders, or entire drives Recovering files and folders by using a recovery point 9 If you are prompted to replace the existing file, click Yes. Be certain that the file that you want to recover is the file that you want. 10 Click OK. See “Recovering files and folders by using file and folder backup data” on page 208. Select Recovery Point options The following table describes the options on the Select Recovery Point dialog box.
Recovering files, folders, or entire drives Recovering files and folders by using a recovery point Table 13-2 Select Recovery Point options when you view recovery points by File name (continued) Option Description User name Specifies the user name if you specify a recovery point file name that is located in a network path. See “About network credentials” on page 83. Password Table 13-3 Specifies the password to a network path.
Recovering files, folders, or entire drives Recovering files and folders by using a recovery point Table 13-3 Select Recovery Point options when you view recovery points by System (continued) Option Description Browse to and select the .sv2i file for the desired system Specifies a path to a system index file (.sv2i) file that resides elsewhere, such as a network location. If you selected a system index file that is stored on a network, you are prompted for your network credentials.
Recovering files, folders, or entire drives About opening files and folders stored in a recovery point About opening files and folders stored in a recovery point If you are not sure which files you want to restore you can locate, open, and view their contents by using the Recovery Point Browser. From there, you can also restore files and folders using the Recovery Point Browser. See “Opening and restoring files within a recovery point” on page 165.
Recovering files, folders, or entire drives Recovering a secondary drive Warning: When you recover a drive, the data in the recovery point replaces all of the data on the drive. Any changes that you made to the data on a drive after the date of the recovery point you use to recover it are lost. For example, if you created a new file on the drive after you created the recovery point, the new file is not recovered. To recover a secondary drive 1 On the Tasks menu, click Recover My Computer.
Recovering files, folders, or entire drives Recovering a secondary drive Table 13-6 Recover My Computer options when you view recovery points by File name (continued) Option Description File name Specifies a path and a file name of a recovery point. Browse Lets you browse to a path that contains a recovery point. For example, you can browse for a recovery point (.v2i) or incremental recovery point (.iv2i) file on an external (USB) drive. Or, you can browse to a network location, or removable media.
Recovering files, folders, or entire drives Customizing the recovery of a drive Table 13-7 Recover My Computer options when you view recovery points by System (continued) Option Description Use latest recovery points for this computer Restores the most recent recovery points that exist in the recovery point storage location on your computer. The list of drives, source files (.v2i and .iv2i files), and dates comes from the most current system index file (.sv2i). Use alternate system index (.
Recovering files, folders, or entire drives Customizing the recovery of a drive 3 In the Recover My Computer dialog box, click Custom to start the Recover Drive Wizard. 4 On the wizard's Welcome panel, click Next. 5 In the Recovery Point to Restore panel, set the options you want. See “Recovery Point to Restore options” on page 217. 6 In the Target Drive panel, select one or more drives that you want to restore, and then click Next.
Recovering files, folders, or entire drives Customizing the recovery of a drive Table 13-8 Recovery Point to Restore options Option Description Recovery point file name Specifies the recovery point you want to use to recover the drive. You can use the recovery point that is already added to this field, or you can browse to a different recovery point. Browse Lets you browse to a path that contains a recovery point. For example, you can browse for a recovery point (.
Recovering files, folders, or entire drives Customizing the recovery of a drive Table 13-9 Recovery options (continued) Option Description Resize restored drive Expands the drive automatically to occupy the target drive's remaining unallocated space. Set drive active (for booting OS) Makes the restored drive the active partition (for example, the drive from which the computer starts). This option is appropriate if you restore the drive on which your operating system is installed.
Recovering files, folders, or entire drives About restoring a computer from a remote location by using LightsOut Restore About restoring a computer from a remote location by using LightsOut Restore Symantec System Recovery LightsOut Restore lets administrators restore a computer from a remote location. It works regardless of the state of the computer provided that its file system is intact. For example, suppose you are on vacation in the Bahamas and a computer on your network in Vancouver goes down.
Recovering files, folders, or entire drives About restoring a computer from a remote location by using LightsOut Restore Note: If you use Microsoft's BitLocker Drive Encryption to encrypt the data on a drive, be aware that LightsOut Restore does not work on encrypted drives. You must turn off BitLocker and then decrypt the drive before you can use LightsOut Restore on it.
Recovering files, folders, or entire drives About restoring a computer from a remote location by using LightsOut Restore Configuring LightsOut Restore You must run the LightsOut Restore Wizard on the computer that you want to protect. The Set Up LightsOut Restore Wizard installs a customized version of Symantec System Recovery Disk to the computer's local file system. The wizard creates an entry in the Windows boot menu that you use to boot into LightsOut Restore.
Recovering files, folders, or entire drives About restoring a computer from a remote location by using LightsOut Restore See “About setting up and using LightsOut Restore” on page 220. Drivers to Include options The following table describes the options on the Drives to Include panel in the LightsOut Restore Wizard. Table 13-10 Drivers to Include options Options Description Storage and network drivers Lets you review the list of any storage or network drivers to be included.
Recovering files, folders, or entire drives About restoring a computer from a remote location by using LightsOut Restore Table 13-11 Startup options (continued) Options Description Boot menu label Indicates the title that you want to appear on the Windows boot menu for LightsOut Restore. Time to display boot menu Specifies (in seconds) how long you want the boot menu to display. The default is 10 seconds. See “Configuring LightsOut Restore” on page 222.
Recovering files, folders, or entire drives About restoring a computer from a remote location by using LightsOut Restore Table 13-12 LightsOut Restore options for Symantec System Recovery Disk (continued) Option Description Configure Lets you configure Symantec pcAnywhere options. See “Configure Symantec pcAnywhere options” on page 225. See “Configuring LightsOut Restore” on page 222.
Recovering files, folders, or entire drives About restoring a computer from a remote location by using LightsOut Restore Table 13-13 Configure Symantec pcAnywhere options (continued) Option Description Encryption level–pcAnywhere Scrambles the data using a mathematical algorithm so that a third party cannot easily interpret it. This option is available on any operating system that pcAnywhere supports. Encryption level–Symmetric Encodes and decode data using a cryptographic key.
Chapter 14 Recovering a computer This chapter includes the following topics: ■ About recovering a computer ■ Booting a computer by using the Symantec System Recovery Disk ■ Preparing to recover a computer by checking the hard disk for errors ■ Recovering a computer ■ Recovering a computer from a virtual disk file ■ About recovering to a computer with different hardware ■ Recovering files and folders by using Symantec System Recovery Disk ■ Exploring files and folders on your computer by usi
Recovering a computer Booting a computer by using the Symantec System Recovery Disk Note: If you can start Windows and the drive that you want to restore is a non-operating system drive, you can restore the drive within Windows. The Symantec System Recovery Disk lets you run a recovery environment that provides temporary access to Symantec System Recovery recovery features.
Recovering a computer Booting a computer by using the Symantec System Recovery Disk To boot a computer by using the Symantec System Recovery Disk 1 If you store your recovery points on a USB device, attach the device now (for example, an external hard drive). Note: You should attach the device before you restart the computer. Otherwise, Symantec System Recovery Disk might not detect it. 2 Insert the CD containing the Symantec System Recovery Disk into the media drive of the computer.
Recovering a computer Preparing to recover a computer by checking the hard disk for errors To configure a computer to start from a CD/DVD or a USB device 1 Turn on your computer. 2 As the computer starts, watch the bottom of the screen for a prompt that tells you how to access the BIOS setup. Generally, you need to press the Delete key or a function key to start your computer's BIOS program. 3 In the BIOS setup window, select Boot Sequence, and then press Enter.
Recovering a computer Recovering a computer To prepare to recover a computer by checking the hard disk for errors 1 Boot the computer by using the Symantec System Recovery Disk. See “Booting a computer by using the Symantec System Recovery Disk” on page 228. 2 In the Analyze panel of Symantec System Recovery Disk, click Check Hard Disks for Errors. 3 Select the drive that you want to check. 4 Select any of the following options.
Recovering a computer Recovering a computer To recover a computer 1 Boot the computer by using the Symantec System Recovery Disk. See “Booting a computer by using the Symantec System Recovery Disk” on page 228. 2 On the Home panel of Symantec System Recovery Disk, click Recover My Computer. If your recovery points are stored on media and you only have one media drive, you can eject the Symantec System Recovery Disk now. Insert the CD/DVD or the USB device that contains your recovery points.
Recovering a computer Recovering a computer Select a Recovery Point to Restore options The following table describes the options on the Select a Recovery Point to Restore panel. This panel is available from the Recover My Computer wizard in Symantec System Recovery Disk. Table 14-1 Select a Recovery Point to Restore options when you view recovery points by Date Option Description View by - Date Displays all of the discovered recovery points in the order in which they were created.
Recovering a computer Recovering a computer Table 14-2 Select a Recovery Point to Restore options when you view recovery points by File name (continued) Option Description Map a network drive Specifies a shared network folder path and assign it a drive letter. You can then browse the folder location for the recovery point file you want. Browse Locates a recovery point on a local drive or a network folder.
Recovering a computer Recovering a computer Table 14-3 Select a Recovery Point to Restore options when you view recovery points by System (continued) Option Description Browse Lets you browse to a path that contains a system index file. For example, you can browse to an external (USB) drive, a network location, or to removable media to select a system index file. See “Recovering a computer” on page 231. See “Recovering a computer through Restore Anyware” on page 244.
Recovering a computer Recovering a computer Table 14-4 Drives to Recover options (continued) Option Description Use Restore Anyware to recover to different Selected automatically if any of the following hardware are true: You recover a non-operating system drive to new or to different computer hardware. Or, you can recover both an operating system drive and one or more data drives to new or to different computer hardware.
Recovering a computer Recovering a computer Table 14-5 Edit target drive and options (continued) Options Description Resize drive after recover (unallocated space only) Resizes a disk after the recovery point is restored. After you select this option, you can specify the new size in megabytes. The size must be greater than the identified size of the disk that you selected in the list.
Recovering a computer Recovering a computer from a virtual disk file Table 14-5 Edit target drive and options (continued) Options Description Restore master boot record Restores the master boot record. The master boot record is contained in the first sector of a physical hard disk. The master boot record consists of a master boot program and a partition table that describes the disk partitions.
Recovering a computer Recovering a computer from a virtual disk file See “Running a one-time conversion of a physical recovery point to a virtual disk” on page 194. Note: If you restore a virtual disk to a computer that uses different hardware, the Restore Anyware feature is automatically enabled for you. To recover a computer from a virtual disk file 1 Boot the computer by using the Symantec System Recovery Disk. See “Booting a computer by using the Symantec System Recovery Disk” on page 228.
Recovering a computer Recovering a computer from a virtual disk file 9 Click Next. Use Restore Anyware to recover to different hardware is already selected for you if you recover an operating system drive (the drive on which Windows is installed; usually the C drive). This option is not selected if the virtual disk already contains the necessary drivers for the target computer. Or, if you restore a virtual disk that contains a data drive. 10 If necessary, enter the product license key.
Recovering a computer Recovering a computer from a virtual disk file Table 14-6 Recovery Options Option Description Verify recovery point before recovery Verifies whether a recovery point is valid or corrupt before it is restored. If the recovery point is invalid, the recovery is discontinued. This option can significantly increase the time that is required for the recovery to complete.
Recovering a computer Recovering a computer from a virtual disk file Table 14-6 Recovery Options (continued) Option Description Restore original disk signature Restores the original, physical disk signature of the hard drive. Disk signatures are part of all Windows operating systems that Symantec System Recovery supports. Disk signatures are required to use the hard drive.
Recovering a computer About recovering to a computer with different hardware See “Recovering a computer from a virtual disk file” on page 238. About recovering to a computer with different hardware The Symantec System Recovery Restore Anyware feature lets administrators restore a system drive of a supported Windows platform computer. You can restore the system even if it has different hardware than was found in the original computer from which the recovery point was made.
Recovering a computer About recovering to a computer with different hardware ■ Performing a Restore Anyware to hardware that is significantly different might require you to do the following: ■ Add mass storage device drivers. ■ Install hotfixes for the Windows operating system that you restore. ■ Reactivate your Windows operating system when the system restarts. ■ Provide your license key when the system restarts. ■ Provide a local user name and password when the system restarts.
Recovering a computer About recovering to a computer with different hardware To recover a computer through Restore Anyware 1 Start the computer by using the Symantec System Recovery Disk. See “Booting a computer by using the Symantec System Recovery Disk” on page 228. 2 On the Home panel, click Recover My Computer. Your recovery points or virtual disks may be stored on media. In such cases, if you only have one CD/DVD or USB drive, you can eject the Symantec System Recovery Disk now.
Recovering a computer Recovering files and folders by using Symantec System Recovery Disk 10 Select Reboot when finished if you want the computer to restart automatically when the recovery process finishes. 11 Click Finish. 12 Click Yes to begin the recovery process. See “Recovering a computer” on page 231. See “Recovering a computer from a virtual disk file” on page 238.
Recovering a computer Recovering files and folders by using Symantec System Recovery Disk 5 In the content pane of the Recovery Point Browser, select the files or folders that you want to restore. 6 Click Recover Files. In the Recover Items dialog box, the Restore to this folder field may already contain the original path from which the files originated. If the original location does not include a drive letter, you must type the drive letter at the beginning of the path.
Recovering a computer Recovering files and folders by using Symantec System Recovery Disk Table 14-7 Select Recovery Point options when you view recovery points by date (continued) Option Description Map a network drive Specifies a shared network folder path and assign it a drive letter. You can then browse the folder location for the recovery point file you want. Browse Lets you locate a recovery point on a local drive or a network folder.
Recovering a computer Exploring files and folders on your computer by using Symantec System Recovery Disk Exploring files and folders on your computer by using Symantec System Recovery Disk You can explore the files and folders on your computer from Symantec System Recovery Disk by using the Explore My Computer feature. This feature uses the Recovery Point Browser and functions similar to Windows Explorer.
Recovering a computer About using the networking tools in Symantec System Recovery Disk To start networking services ◆ On the Network panel in Symantec System Recovery Disk, click Start My Networking Services. To verify the connection to the network, you can map a network drive. See “Mapping a network drive from within Symantec System Recovery Disk” on page 252. See “About using the networking tools in Symantec System Recovery Disk” on page 249.
Recovering a computer About using the networking tools in Symantec System Recovery Disk Remotely connecting to the pcAnywhere thin host Symantec pcAnywhere lets you remotely connect to a computer that is running in the recovery environment. The computer must be running the pcAnywhere thin host. This host is included in the Symantec System Recovery Disk. The host also must be available and waiting for a connection.
Recovering a computer About using the networking tools in Symantec System Recovery Disk You can prevent unauthorized users from tampering with your settings. You can also prevent users from trying to launch a session without your permission. To do so, you can set a password for your remote connection item. This option is available in the Remote Properties window on the Protect Item tab. The thin host does not support encryption. 5 In pcAnywhere, start the remote control session.
Recovering a computer About using the networking tools in Symantec System Recovery Disk more effectively. Or, you can use the mapped network drive as a destination for recovery points that you create from within the recovery environment. To map a network drive from within Symantec System Recovery Disk 1 In Symantec System Recovery Disk, on the Network panel, click Map a Network Drive. 2 Map a network drive by using the UNC path of the computer on which the recovery point is located. For example: \\comp
Recovering a computer About using the networking tools in Symantec System Recovery Disk To get a static IP address 1 In the Symantec System Recovery Disk environment, click Network, and then click Configure Network Connection Settings. 2 In the Network Adapter Configuration dialog box, click Use the following IP address. 3 Specify a unique IP address and subnet mask for the computer that you want to restore. Be sure that the subnet mask matches the subnet mask of the network segment.
Recovering a computer Viewing the properties of a recovery point To get an IP address if the ping is unsuccessful 1 On the computer that contains the recovery point that you want to restore, at a DOS prompt, type the following command, and then press Enter. ipconfig /all 2 Write down the IP address that is displayed.
Recovering a computer Viewing the properties of a drive within a recovery point Table 14-9 Recovery Point Properties Property Description Description Displays a user-assigned comment that is associated with the recovery point. Size Displays the total size (in megabytes) of the recovery point. Created Displays the date and time that the recovery point file was created. Compression Displays the compression level that is used in the recovery point.
Recovering a computer Viewing the properties of a drive within a recovery point To view the properties of a drive within a recovery point 1 Do one of the following: ■ In Symantec System Recovery, on the View menu, click Tools. Click Run Recovery Point Browser. ■ On the Windows Start menu, click Programs>SymantecSystemRecovery > Recovery Point Browser. 2 In the Recovery Point Browser, in the tree panel, double-click the recovery point file name that contains the drive that you want to view.
Recovering a computer About the Support Utilities Table 14-10 Driver properties within a recovery point (continued) Property Description Size Displays the total size (in megabytes) of the drive. This total includes used and unused space. Used space Displays the amount of used space (in megabytes) within the drive. Unused space Displays the amount of unused space (in megabytes) within the drive. Contains bad sectors Identifies whether there are any bad sectors on the drive.
Chapter 15 Copying a hard drive This chapter includes the following topics: ■ About copying a hard drive ■ Preparing to copy a hard drive ■ Copying one hard drive to another hard drive About copying a hard drive You can use the Copy Drive feature to copy your operating system, applications, and data from one hard drive to another hard drive. You can copy a larger hard drive to a smaller hard drive.
Copying a hard drive Preparing to copy a hard drive Table 15-1 Preparing to copy a drive Action Description Prepare the computer Do the following: Get the manufacturer's directions for installing the drive. ■ Shut down the computer, and then disconnect the power cord. ■ Discharge electricity by touching a grounded metal object. ■ Remove the computer cover. ■ Arrange jumper settings Change the jumper settings on the hard drive to make the new hard drive the slave drive.
Copying a hard drive Copying one hard drive to another hard drive Table 15-1 Preparing to copy a drive (continued) Action Description Change the BIOS settings to recognize the new hard drive Do the following: Open the BIOS setup. As the computer starts, watch the computer screen for instructions on how to open the BIOS setup. ■ Select Auto Detect for both the master and the slave drives. ■ Save the BIOS changes, and then exit. Your computer restarts automatically.
Copying a hard drive Copying one hard drive to another hard drive Advanced options The following table describes the options on the Advanced Options panel. This panel is available from the Copy Drive Wizard. Table 15-2 Advanced options Option Description Check source for file system errors Checks the source drive for errors before you copy it. The source drive is the original drive. Check destination for file system errors Checks the destination drive for errors after you copy the drive.
Copying a hard drive Copying one hard drive to another hard drive Table 15-2 Advanced options (continued) Option Description Copy MBR Copies the master boot record from the source drive to the destination drive. Select this option if you intend to copy the C:\ drive to a new, empty hard drive. You should not select this option if you want to copy a drive to another space on the same hard drive as a backup.
Copying a hard drive Copying one hard drive to another hard drive
Chapter 16 Using the Symantec System Recovery Granular Restore Option This chapter includes the following topics: ■ About the Symantec System Recovery Granular Restore Option ■ Best practices when you create recovery points for use with the Granular Restore Option ■ Starting the Granular Restore Option ■ What you can do with the Granular Restore Option ■ Opening a specific recovery point ■ Restoring a mailbox ■ Restoring an email folder ■ Restoring an email message ■ Restoring SharePoint
Using the Symantec System Recovery Granular Restore Option About the Symantec System Recovery Granular Restore Option About the Symantec System Recovery Granular Restore Option The Granular Restore Option is an administrative tool that works with Symantec System Recovery to provide granular restore capabilities for the following applications: ■ Microsoft Exchange™ 2003, 2007, and 2010 Note: Microsoft Exchange 2007 requires a Windows 64-bit operating system.
Using the Symantec System Recovery Granular Restore Option Best practices when you create recovery points for use with the Granular Restore Option ■ When you select which drives to back up, make sure that you select all of the drives on the system. See “How to identify drives for backup” on page 267. ■ When you select the type of recovery point to create, you should select Recovery Point Set instead of Independent Recovery Point. This selection makes subsequent recovery points much smaller.
Using the Symantec System Recovery Granular Restore Option Starting the Granular Restore Option Include the message stores A message store is a database file that stores email. Message that you want to protect stores are subgroups of storage groups. When you create a recovery point for a message store, you must also include its storage group. For example, if you have a message store named Message Store (myserver) that is located on F:\Exchsrvr\mdbdata\Message Store (myserver).
Using the Symantec System Recovery Granular Restore Option Opening a specific recovery point Table 16-1 Granular Restore Option tasks Task ■ ■ ■ More information Restore Exchange mail. ■ Open a specific recovery point. ■ Restore a mailbox. ■ Restore an email folder. ■ Restore or forward an email message. Restore SharePoint documents. ■ Open a specific recovery point. ■ Search or browse for a lost document. ■ Restore a document. Restore unstructured files and folders.
Using the Symantec System Recovery Granular Restore Option Restoring a mailbox Open Recovery Points options The following table describes the options on the Open Recovery Points dialog box. This dialog box is available when you run the Granular Restore Option. Table 16-2 Open Recovery Points options Option Description Use latest recovery points for this computer Opens a recovery point using the latest recovery points from the computer on which you work. Use alternate system index (.
Using the Symantec System Recovery Granular Restore Option Restoring an email folder You can use Microsoft Outlook to open and view the contents of the file. After a restored mailbox has been opened in Outlook, you can then drag email or folders back to their original locations. Note: In many cases, it is easier to restore a user's entire mailbox than find a single message. To restore a mailbox 1 On the View menu, click Tools. 2 Click Run Granular Restore Option.
Using the Symantec System Recovery Granular Restore Option Restoring an email message To restore an email folder 1 On the View menu, click Tools. 2 Click Run Granular Restore Option. 3 In the Open Recovery Points dialog box, open the recovery point for the last known time that the mail was present on the Exchange server. See “Open Recovery Points options” on page 270. 4 Click OK. 5 On the Exchange Mail tab, select the mailbox for the user who requested the restore.
Using the Symantec System Recovery Granular Restore Option Restoring SharePoint documents 7 Select the message to restore. Note: You can sort the list by clicking the column headers. You can also search the subject lines of the messages by entering a search term in the search field (near the message list). When you add or delete characters in the search box, it automatically changes the results.
Using the Symantec System Recovery Granular Restore Option Restoring files and folders 5 On the SharePoint Documents tab, browse or search for the file that you want to restore. Note: You can sort the list by clicking the column headers. You can enter a search term in the search field (near the documents list). When you add or delete characters in the search box, it automatically changes the results. 6 Click the file to view its contents or to restore it, and then select the check box beside it.
Using the Symantec System Recovery Granular Restore Option Restoring files and folders 7 Click the file to view its contents or to restore it, and then select the check box beside it. 8 On the Tasks menu, click Restore Files, and then select the destination for the restore. Note: If you view multiple recovery points and more than one version of a file is available, you can expand the list of versions. Click the plus sign next to each file.
Using the Symantec System Recovery Granular Restore Option Restoring files and folders
Appendix A Using a search engine to search recovery points This appendix includes the following topics: ■ About using a search engine to search recovery points ■ Enabling search engine support ■ Recovering files using Google Desktop's Search Desktop feature About using a search engine to search recovery points Symantec System Recovery supports the use of Google Desktop for searching the file names that are contained in recovery points.
Using a search engine to search recovery points Enabling search engine support Table A-1 Step Enabling search engine support Action Step 1 Install a search engine Description An organization's IT department installs Backup Exec Retrieve. Ask your IT department if it is available. You can download and install Google Desktop for free from the Internet. Visit desktop.google.com. See “Installing Google Desktop” on page 278.
Using a search engine to search recovery points Enabling search engine support To install Google Desktop 1 On the Tasks menu, click Options, and then click Google Desktop. 2 Click Download Google Desktop from the Web and follow the instructions for installation. 3 After completing the installation, click OK in the Symantec System Recovery Options window. For more information, visit desktop.google.com. See “Enabling search engine support” on page 277.
Using a search engine to search recovery points Recovering files using Google Desktop's Search Desktop feature ■ Define a new backup job and select Enable search engine support for Google Desktop and Backup Exec Retrieve on the Options page of the wizard. See “Enabling search engine support” on page 277.
Using a search engine to search recovery points Recovering files using Google Desktop's Search Desktop feature For example, if your backup destination is on a USB drive, ensure that the drive is plugged in and the power is turned on. Or, if your backup destination is on a network, be sure that you are connected and logged on with the correct credentials. ■ Narrow your search results. Recovery point files use .v2i as their file extension.
Using a search engine to search recovery points Recovering files using Google Desktop's Search Desktop feature
Appendix B Backing up databases using Symantec System Recovery This appendix includes the following topics: ■ About backing up databases using Symantec System Recovery ■ About backing up VSS-aware databases using Symantec System Recovery ■ About backing up non-VSS-aware databases using Symantec System Recovery About backing up databases using Symantec System Recovery Symantec System Recovery enables you to back up both, Microsoft's Volume Shadow Copy Service (VSS)-aware and non-VSS aware databases.
Backing up databases using Symantec System Recovery About backing up non-VSS-aware databases using Symantec System Recovery ■ Exchange Server 2003 or later ■ SQL Server 2005 or later ■ Windows Server 2003-based domain controller or later VSS-aware databases are auto-enabled and cannot be turned off. VSS lets administrators create a shadow copy backup of volumes on a server. The shadow copy includes all files and includes open files.
Backing up databases using Symantec System Recovery About backing up non-VSS-aware databases using Symantec System Recovery See “Creating a hot backup using Symantec System Recovery” on page 287. About creating a cold backup manually using Symantec System Recovery or Symantec System Recovery Disk A manual cold (or offline) backup ensures that all database transactions are committed to the hard disk.
Backing up databases using Symantec System Recovery About backing up non-VSS-aware databases using Symantec System Recovery See “About creating a cold backup manually using Symantec System Recovery or Symantec System Recovery Disk” on page 285. See “About backing up non-VSS-aware databases using Symantec System Recovery” on page 284.
Backing up databases using Symantec System Recovery About backing up non-VSS-aware databases using Symantec System Recovery See “About backing up non-VSS-aware databases using Symantec System Recovery” on page 284. Creating a hot backup using Symantec System Recovery If a cold or a warm backup is not possible in your organization, create a hot (or online) backup for backing up non-VSS-aware databases. Symantec System Recovery takes a crash consistent recovery point.
Backing up databases using Symantec System Recovery About backing up non-VSS-aware databases using Symantec System Recovery
Appendix C Backing up Active Directory This appendix includes the following topics: ■ About the role of Active Directory About the role of Active Directory When protecting a domain controller with Symantec System Recovery, be aware of the following: ■ If your domain controller is Windows Server 2003, it supports Microsoft Volume Shadow Copy Service (VSS). Symantec System Recovery automatically calls VSS to prepare the Active Directory database for backup.
Backing up Active Directory About the role of Active Directory to perform, please refer to the Microsoft documentation. A non-authoritative restore prevents tombstone conflicts. For additional details about protecting non-VSS aware domain controllers, see the white paper titled "Protecting Active Directory," located on the Web. http://sea.symantec.com/protectingdc You can also refer to the Symantec Knowledge Base: http://entsupport.symantec.
Appendix D Backing up Microsoft virtual environments This appendix includes the following topics: ■ About backing up Microsoft virtual hard disks ■ About backing up and restoring Microsoft Hyper-V virtual machines About backing up Microsoft virtual hard disks Microsoft Windows 7/Server 2008 R2 now support the use of Virtual Hard Disks (VHDs). Microsoft does not support backing up a physical disk and a VHD on that physical disk in the same backup job.
Backing up Microsoft virtual environments About backing up and restoring Microsoft Hyper-V virtual machines http://technet.microsoft.com/en-us/library/dd440865(WS.10).aspx Find information about backing up and restoring Microsoft Hyper-V virtual machines: See “About backing up and restoring Microsoft Hyper-V virtual machines” on page 292.
Backing up Microsoft virtual environments About backing up and restoring Microsoft Hyper-V virtual machines ■ The guest virtual machine should be configured to only use basic disks, not dynamic disks. This configuration is the default for installing a Windows virtual machine. ■ All the volumes on the fixed disks must support the creation of snapshots. If you perform a backup when these conditions are not met, Symantec System Recovery creates a system state recovery point that is crash-consistent.
Backing up Microsoft virtual environments About backing up and restoring Microsoft Hyper-V virtual machines
Appendix E Using Symantec System Recovery 2011 and Windows Server 2008 Core This appendix includes the following topics: ■ About Symantec System Recovery 2011 and Windows Server 2008 Core ■ Installing Symantec System Recovery 2011 on Windows Server 2008 Core using commands About Symantec System Recovery 2011 and Windows Server 2008 Core Windows Server 2008 Core does not include the traditional graphical user interface (GUI) that is available with other versions of Windows.
Using Symantec System Recovery 2011 and Windows Server 2008 Core Installing Symantec System Recovery 2011 on Windows Server 2008 Core using commands ■ Symantec System Recovery 2011 ■ Symantec System Recovery Management Solution Before installing the agent remotely on a Windows Server 2008 Core machine, you must configure the firewall to allow access to the server. By default, the firewall is configured to allow no access to the server.
Using Symantec System Recovery 2011 and Windows Server 2008 Core Installing Symantec System Recovery 2011 on Windows Server 2008 Core using commands Table E-1 Installing Symantec System Recovery 2011 using the option for full install with GUI support Step Action Description Step 1 On the Symantec System Recovery 2011 CD, browse to and run Browser.exe. Run Browser.exe A graphical environment (GUI) is launched where you complete the remainder of the installation.
Using Symantec System Recovery 2011 and Windows Server 2008 Core Installing Symantec System Recovery 2011 on Windows Server 2008 Core using commands To install Symantec System Recovery 2011 using the option for agent-only silent install with logging 1 On the Symantec System Recovery 2011 CD, change to the Install directory. 2 Run the following command: Setup.exe /s /v"/qn AddLocal=Agent,Shared,SecurityShortCut /l*v %temp%\SSRInstall.
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Index backup destination moving 205 understanding how it works 172 Backup destination options 77 backup job, editing advanced options 88 backup status 121 backup storage, about 172 Basic Edition, disabled features in 27 benefits of using Symantec System Recovery 17 best practices 266 best practices, services 137 boot configuration database 75 C cancel the current operation 120 categories, managing file types 50 check computer agent services 136 clustered shared volumes 292 cold backup about 94 creati
Index E Easy Setup, defining first backup 60 email notification, setting up to send warnings and errors 58 email, restoring 271–272 emergency recovering a computer 231 recovering a computer, about 227 encryption, recovery point 89 error messages, configuring to show or hide 49 errors setting notification for warnings:setting up email to send 58 evaluation version, installing or upgrading 28 Event Log about 161 using to troubleshoot 161 event-triggered backup enabling 122 enabling ThreatCon Response 124 Eve
Index installation (continued) steps 29 supported file systems 26 supported removable media 26 system requirements 23 L license product 31 LightsOut Restore about 220 configuring or reconfiguring 222 setting up and using 220 LiveUpdate, using 33 log file checking 137 using event 161 logs, truncate transaction 87 M mail, restoring 270 mapping drive from Symantec System Recovery Disk 252 master boot, restoring 238, 242 message stores identifying 268 protecting 268 MIB, about 156 Microsoft Virtual Disk
Index recovery point archiving 177 assigning a drive letter to 163 checking for viruses 163 checking integrity of 80, 90, 98 choosing options for 80, 98, 181 cleaning up old 174 copying to CD or DVD 177 creating a specific type 118 creating cold manually 285 creating hot 287 creating offline 285 creating online 287 creating warm automatically 286 deleting sets 175 encrypting 89 exploring 163 independent 76 limiting number of sets 80 mounting 163–164 mounting from Windows Explorer 165 Offsite Copy 100 one t
Index SNMP traps, configuing Symantec System Recovery to send 155 start agent 139 start, computer Agent services 136 status messages configuring to show or hide 49 using SNMP traps 155 status reports, customizing per drive 156 stop a backup 120 stop agent 139 stop computer agent services 136 storage groups, identifying and protecting 267 Support Utilities 258 Symantec Backup Exec Retrieve, configuring with backups 167 Symantec Backup Exec Web Retrieve, using to search for recovery points 277 Symantec
Index virtual disk (continued) virtual conversion job, run now 192 viruses, checking recovery points for 163 VMware ESX 183 VMware ESX Server 194 VMware Virtual Disk 194 VMware Virtual Disk (.
