User`s guide

This chapter provides solutions to common issues you might encounter while using your Synology VisualStation.
Why can’t VisualStation be paired with my Synology NAS?
In order to simplify management and increase security, VisualStation can be “locked” to a Synology NAS, which
keeps it from being paired with another Synology NAS. In order to pair your VisualStation with a new Synology
NAS, please make sure it is “unlocked.”
To check the lock status of VisualStation, please nd the lock LED indicator on the front panel and check the
graph below:
Item Light Status
Lock LED Indicator
Off
Unlocked
Green
Locked
Locking or Unlocking VisualStation
If you wish to lock or unlock VisualStation, click the lock button located on the task bar. Then select the option
marked
Lock me
and click
OK
to save.
Why isn’t VisualStation detected on my local network?
If you are experiencing network problems, please try the below suggestions:
• Make sure your network router is working properly. If you do not know how to change the settings of your
network equipment, such as DSL or cable routers, please contact the manufacturer directly. If you are using
equipment provided by an internet service provider, please call them for more details.
• Turn off or unplug all devices on your network. Make sure all lights on modems or routers are off. Wait one full
minute before turning on devices again. Certain VOIP modems might have batteries. Remember to remove
any batteries in order to completely turn off the modem.
• Restore default settings on your VisualStation. To restore default settings, nd the Reset button located on the
back panel of your VisualStation, then press and hold until you hear a beep sounds.
• Conrm network connection by connecting to Surveillance Station using a computer on the same network.
If you cannot connect to the Surveillance Station, then you may need to check the settings of your Synology
NAS.
• Update the rmware and drivers of all network devices, including routers or modems. Contact device
manufacturers for more details.
• If your network setup includes multiple switches or routers, try to isolate the problem by connecting your
VisualStation and Synology NAS to the same switch or router, or try connecting both to a different network.
Why do I see the warning messages “Unpaired,” “Disabled,” or
“Disconnected?”
Please see the graph below for an explanation of each message.
Message Explanation
Unpaired
VisualStation is not paired with a Synology NAS. For instructions regarding pairing VisualStation,
please see the
Quick Installation Guide
that came with your VisualStation or check Surveillance
Station help.
Disabled
VisualStation is paired, but has been disabled through Surveillance Station. To enable
VisualStation, open Surveillance Station, go to
VisualStation
, and click
Enable
.
Disconnected
VisualStation is disconnected from the network. Check all connections.
Troubleshooting
4
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Chapter