User`s guide

16
Chapter 4: Troubleshooting
Why is the frame rate of camera feeds low?
If the frame rate of camera feeds on the Live View page is lower than normal, please try the below suggestions.
• Check the bandwidth of your network equipment, such as routers or switches. You might need to upgrade your
equipment in order to increase network bandwidth and handle camera video feeds.
• Lower image resolution of your cameras. To edit the resolution of cameras, please do the following:
1
Open
Surveillance Station
.
2
Go to
IP Camera
.
3
Select a camera from the list.
4
Click
Edit
.
5
Go to
Video
tab in the
Camera Settings
page.
Why can’t I save snapshots or download recordings?
Snapshots, recordings, and system logs can be saved to a USB drive. In order to save any of these les, please
make sure a USB drive is connected to your VisualStation.