Please have the following information ready when you call: Important Customer Service Information For Video 1) The Model Number of the product (found on the cover of the Stands, Audio Stands and Racks ONLY Assembly Manual or on the back panel label) Please do NOT discard Thank you for your purchase of this product. To enhance your purchase and secure your warranty, please review these important notes. NOTES ON CUSTOMER SERVICE & PARTS Please examine ALL packaging materials before discarding.