Operation Manual

Handleiding Internet van Ziggo 90
7. Troubleshooting
You can correct most problems you have with your product by consulting the
troubleshooting list that follows.
I can’t access the internet.
• Check all of the connections to your Wireless Voice Gateway.
• Your Ethernet card may not be working. Check each product’s
documentation for more information.
• The Network Properties of your operating system may not be installed
correctly or the settings may be incorrect. Check with your ISP or cable
company.
I can’t get the modem to establish an Ethernet connection.
• Even new computers don’t always have Ethernet capabilities – be sure to
verify that your computer has a properly installed Ethernet card and the
driver software to support it.
• Check to see that you are using the right type of Ethernet cable.
The modem won’t register a cable connection.
• If the modem is in Initialization Mode, the INTERNET light will be flashing.
Call your Cable Company if it has not completed this 5-step process within
30 minutes, and note which step it is getting stuck on.
• The modem should work with a standard RG-6 coaxial cable, but if you’re
using a cable other than the one your Cable Company recommends, or if
the terminal connections are loose, it may not work. Check with your Cable
Company to determine whether you’re using the correct cable.
• If you subscribe to video service over cable, the cable signal may not be
reaching the modem. Confirm that good quality cable television pictures
are available to the coaxial connector you are using by connecting a
television to it. If your cable outlet is “dead”, call your Cable Company.
• Verify that the Cable Modem service is Euro-DOCSIS compliant and
PacketCable compliant by calling your cable provider.