Product Warranty

ManualsBrandsThe Home and Garden Spas ManualsFamily Recreation6 Person 90 Jet Spa with MP3 Auxiliary Output and Ozone System- Free Delivery

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Spa Warranty Policies and Procedures

Important Notice: The following are not actual warranties, but detailed descriptions of our warranty policies and procedures. Certain

exclusions and disclaimers may apply to these descriptions. Be sure you read and understand the spa warranty. These policies and

procedures are subject to change at any time and without notice. Throughout this document, Dr. Wellness Spas shall be referred to

as the “MANUFACTURER”. Each spa warranty is given to the original consumer only and terminates upon transfer of ownership. Any

commercial applications are excluded from all warranties.

Labor Warranty

Labor is described as the work completed by a technician. MANUFACTURER will be responsible for the costs associated for labor for

all warranty repairs for ninety (90) days from the original date of purchase. THIS WARRANTY IS GIVEN TO THE ORIGINAL CONSUMER

AND TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS WARRANTY. It

is the responsibility of the spa owner to ensure that the spa is accessible for repairs. MANUFACTURER is not responsible for any cost

associated with making spa accessible for repairs. If parts are required for repair, MANUFACTURER is not responsible for the cost of

shipping of parts under the terms of this warranty agreement.

Warranty Procedures

THE DR. WELLNESS SPAS WILL WORK WITH YOUR DEALER TOWARD RESOLVING YOUR WARRANTY REQUEST AS QUICKLY AS

POSSIBLE. TO ENSURE THE EFFICIENT PROCESSING OF YOUR WARRANTY CLAIM, PLEASE FOLLOW THESE STEPS:

1. The MANUFACTURER relies upon the consumer and service technician to assist in warranty claims and how best to work toward the

consumer’s satisfaction. If you have any questions concerning a claim, you should call your local dealer for assistance.

2. If the claim is determined to be valid you will need to submit to Dr. Wellness Spas the proof of purchase, photographs of the spa, wiring

congurations, components and the surrounding area where the spa is supported. Dr. Wellness Spas will determine the proper solution

for repairing the spa. Warranty requests must include the following information:

* Spa Model * Name & Address of Customer* Spa Serial Number * Phone number of Customer

* Date of Delivery * Date of Purchase * Date of Installation

*Dealer Name * Photographs of the area of concern *Thorough Description Problem

MOST OF THIS INFORMATION IS ON THE ORIGINAL PURCHASE INVOICE.

Manufacturer’s Limited Warranty

Summary of content (7 pages)

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Manufacturer’s Limited Warranty Spa Warranty Policies and Procedures Important Notice: The following are not actual warranties, but detailed descriptions of our warranty policies and procedures. Certain exclusions and disclaimers may apply to these descriptions. Be sure you read and understand the spa warranty. These policies and procedures are subject to change at any time and without notice. Throughout this document, Dr. Wellness Spas shall be referred to as the “MANUFACTURER”.
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Manufacturer’s Limited Warranty 3. Upon receipt of all of the requested information, Dr. Wellness Spas will evaluate it and decide how the claim will be resolved. Repair or replacement is at the MANUFACTURER’S discretion. In all situations, a repair is considered the appropriate course of action. If the spa cannot be repaired in the field and must be returned to the factory, approval must be obtained from Dr. Wellness Spas.
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Manufacturer’s Limited Warranty customer. In all cases, pictures of the affected area and foundation of the spa must be provided before any decisions to repair or replace will be made. In the unlikely event a spa is replaced, all warranties (including but not limited to shell, acrylic, equipment and plumbing) date back to the original date of purchase. If it is determined that the shell is to be replaced, the same conditions and terms as outlined in the shell warranty section apply.
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Manufacturer’s Limited Warranty Components Warranty The components may be defined as the electrical items (i.e, pumps, equipment packs, heaters, topside, etc.) The MANUFACTURER warrants all components to be free from defect in material and workmanship for two (2) years. THIS WARRANTY IS GIVEN TO THE ORIGINAL CONSUMER ONLY AND TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS WARRANTY.
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Manufacturer’s Limited Warranty Components and Plumbing Warranty Procedures DR. WELLNESS SPAS AND YOUR LOCAL DEALER WILL WORK WITH YOU TO MAKE THE PROCESS AS EASY AS POSSIBLE. TO ENSURE FAST & EFFICIENT PROCESSING OF COMPONENTS AND PLUMBING CLAIMS, PLEASE FOLLOW THESE STEPS: 1. Your local dealer & Dr. Wellness Spas must determine whether or not damage is due to manufacturer’s defect. If the damage is due to manufacturer’s defect, the MANUFACTURER will warrant the defective part during the warranty period.
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Manufacturer’s Limited Warranty Items Not Covered Under the Warranty The following is a general overview of non-warranty items and work. This is NOT an all-inclusive list.
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Manufacturer’s Limited Warranty Disclaimer Your sole and exclusive remedy and the Manufacturer’s entire liability, if any, is limited to repair or replacement of the defective part, at the manufacturer’s discretion, in accordance with the terms of this limited warranty. There are no additional warranties, express or implied, which extend beyond the terms of this written warranty. Dr. Wellness Spas makes no warranty of merchantability of the goods or the fitness of goods for a particular purpose.