Product Warranty

For technical support and assistance, call 844-894-6659
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Components and Plumbing Warranty Procedures
DR. WELLNESS SPAS AND YOUR LOCAL DEALER WILL WORK WITH YOU TO MAKE THE PROCESS AS EASY AS POSSIBLE.
TO ENSURE FAST & EFFICIENT PROCESSING OF COMPONENTS AND PLUMBING CLAIMS, PLEASE FOLLOW THESE STEPS:
1. Your local dealer & Dr. Wellness Spas must determine whether or not damage is due to manufacturer’s defect. If the damage
is due to manufacturer’s defect, the MANUFACTURER will warrant the defective part during the warranty period. This does not
include any travel or trip charges, troubleshooting or diagnostic charges. Customers living outside the technician’s travel area need
to be aware that trip charges are their responsibility.
2. Dr. Wellness Spas will troubleshoot the problem and supply necessary parts for repair. The authorized technician will repair
the problem. If the technician has a problem with a service call, your dealer should call Dr. Wellness Spas for assistance. Upon
satisfactory completion of warranty repairs, a Satisfaction of Service (SOS) form should be completely lled out by the service
technician and signed by the customer.
NOTE: THE SPA SERIAL NUMBER SHOULD BE TAKEN DIRECTLY OFF THE SPA SO THE CORRECT WARRANTY IS APPLIED.
3. Upon request, the defective parts must be returned. Dr. Wellness Spas will process the warranty claim(s) within fteen (15)
working days (if claim is received in the proper time frame and all required information is submitted with the claim). Claims turned in
late or without the proper documentation will be delayed. It is the responsibility of the spa owner to ensure that the spa is accessible
for repairs. MANUFACTURER is not responsible for any cost associated with making spa accessible for repairs. If parts are required
for repair, MANUFACTURER is not responsible for the cost of shipping of parts under the terms of this warranty agreement.
Manufacturer’s Limited Warranty