User's Manual

Customer service en-us
17
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4Customer service
Customer service If you are unable to rectify the fault, please contact
our customer service. We will always find an
appropriate solution in order to avoid unnecessary
visits by engineers.
The contact information for your nearest customer
service can be found here or on the enclosed
customer service list.
When calling, please state the product number (E-
Nr.) and the production number (FD) which can be
found on the rating plate.
~ "Getting to know your appliance" on page 8
Trust the expertise of the manufacturer. You can
therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your home appliances.
Appliance self-test
Your appliance features a self-test program which
displays the fault which your customer service can
rectify.
1. Press " button to open the Settings menu.
2. Use> button to move to the menu item Self-test.
3. Use the8 button to start the self-test.
The self-test starts.
4. If faults are present, they will be displayed. In this
case follow the instructions.
5. The appliance restarts.
6. The message that the self-test has finished is
displayed for 10 seconds.
When the self-test has ended, the appliance
switches over to normal operation.
Repair order and advice on faults
Contact information for all countries can be found on
the enclosed customer service list.
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Too few or deformed ice cubes, water pressure lower than usual.
After switching on or removing many ice cubes, there will be too few
in the ice cube container.
It takes around 24 hours for an empty ice cube container to fill up.
Low water pressure. Only connect appliance to pipes with sufficient water pressure.
The water filter is blocked or needs to be replaced. Replace water filter.
Freezer compartment is too warm. Set the temperature lower.
~ "Operating the appliance" on page 11
Water is leaking out of the appliance.
Water connection is not tight. Have water hose replaced by manufacturer's original part.
USA 1-800-735-4328 Toll-free in the USA
CA 1-800-735-4328