Operation Manual

TROUBLE SHOOTING
P15
English
7.0 TROUBLE SHOOTING
There may be various reasons for abnormal operation of the receiver. Check the receiver
according to the procedures shown below. If the receiver does not work properly after checking
it, please contact your local Service line or THOMSON dealer. Alternatively you can send a
support mail via our website: www.thomsonstb.net. DO NOT open the receiver cover. It may
cause a dangerous situation and will void the warranty.
Problem Possible cause What to do
IR sensor light not lit Mains lead unplugged/
multipoint connector switched
off
Mains fuse blown
Check mains lead /switch
multipoint connector on
Check fuse
No signal found Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Active antenna requires to
switch ON antenna power/
external power
Check aerial lead
Check aerial
Check with dealer
Switch receiver’s Antenna Power
ON/ connect external power
No picture or sound
on TV
Scart is not selected on your TV
TV or DVD/VCR is not
connected to the mains.
Receiver is switched to DVD/
VCR scart input.
TV is not switched on
Switch to correct Scart input on TV
Connect your TV or DVD/VCR to
the mains.
Press the
on remote control
Switch TV on
Scrambled channel
message
Channel is scrambled Select alternative channel
No response to
remote
control
Receiver off
Remote not aimed correctly
Front panel obstructed
Remote batteries exhausted
Plug in and turn on
Aim remote at front panel
Check for obstructions
Replace remote batteries
Forgotten PIN code Contact local Service Hotline or
send email to our Support via
www.thomsonstb.net
After moving the
receiver to another
room / area you
are no longer able
to receive digital
reception
Antenna signals are too weak/
coming from different antenna
Antenna feed may come
through a distribution system
which may reduce the digital
signal
Press the
button on remote 3x
to call up signal bars and adjust
antenna for (maximum) reception
or rescan channels
Try a direct feed from the antenna
or try to use an active room
antenna
The receiver
switches off
automatically.
Auto Standby function enabled. Disable auto standby. See section
5.3.8 for details.
The USB storage
device is not
correctly working
Wrong format or other reasons See chapter 1.5 Usage of external
USB devices