Warranty

Terms and Conditions
LIMITED WARRANTY: All products sold by Dimond Home are warranted to be free from defects in
materials and workmanship for a period of one year from the date of invoice. Our warranty covers
only replacement or repair at our facility or authorized repair facility of the defective part(s), to
the original purchaser and excludes any responsibility for labor, freight expense or for
consequential damages incurred by the purchaser or others, for servicing such claim during the
warrant period, Dimond Home reserves the right to issue credit, repair or replace defective
merchandise, at our opinion. Dimond Home further reserves the right to refuse to honor the
warranty for any product(s) altered, improperly installed, or installed in an application for which
it was not intended. All claims must include sales receipt showing the item and date of purchase.
NEW DEALERS: Submit three (3) trade references, complete with address and telephone
numbers, and bank information.
AUTHORIZED DEALERS WITH CREDIT TERMS: Will be subject to the approval and periodic review
of Dimond Home 's credit department. Past due invoices will affect future shipments. 1% per
month finance charge, minimum $20.00 per month.
AUTHORIZED DEALERS: An annual volume of $1500 per year is required to maintain a valid
account. New credit and an opening order must be submitted to re-activate account if volume is
not maintained. An annual sales volume minimum threshold may be required to maintain
distributor net pricing. Dimond Home may close a dealer for selling or distributing products to an
unauthorized dealer.
FREIGHT POLICY: Shipments are FOB, Nesquehoning, PA. Freight will be billed. For FFA orders
freight may be deducted only if paid within terms
DROP SHIP: There is a $5.00 handling charge for all drop shipments.
MINIMIUM CHARGE: There is a $10.00 handling charge for all orders under $100.00
SHIPMENTS: We will not be responsible for any damages to oversized items that are not shipped
by LTL. Any additional charges incurred such as, but not limited to residential delivery, lift gate,
inside delivery, appointment notification, address correction, return shipping costs, restricted
access and holding fees will be billed as incurred and are not part of the FFA program.
HOT RUSH FEE: There is a $5.00 handling charge per item for expedited shipping requests
REROUTING FEE: There is a $15.00 per package re-routing fee.
REBOX FEE: For drop shipment items there will be a $5.00 re-box fee applied.
CLAIMS: Our merchandise is properly packed for shipment; therefore, our responsibility ceases on
delivery of merchandise to the carrier. All claims for damages, breakage, or shortages occurring
during transit must be reported by the consignee with the delivery carrier. Upon receipt of
merchandise for a concealed damage claim merchandise must be checked 6 days within receipt of
merchandise or the damages become the responsibility of the consignee. If merchandise is
received damaged and a claim is filed in the allotted time. Item must be returned in original carton
or claim will automatically be denied.
RETURNS: No merchandise may be returned without prior written Return Goods Authorization
(RGA). Requests For returns of defective merchandise must be submitted in writing to sales
representative or office. All efforts will be made to correct the problem in the field. If problem
cannot be resolved, an RGA will be issued. Upon receipt of RGA, please pack merchandise in
original factory carton for shipment to Dimond Home , 143 Mahanoy Avenue, Tamaqua, PA 18252
freight prepaid. Upon inspection of merchandise, Dimond Home will repair, replace, or issue
credit. Unauthorized returns or collect returns will be refused. Returns will be authorized for
defective merchandise under warranty period of one (1) year only. Any merchandise returned for
credit is subject to a 25% restocking fee.
CHANGES OR CANCELLATIONS: Any change or cancellation of a standard order must be received
in writing 5 days prior to shipment. Custom orders may not be cancelled.
WEB SITE: All sites must register with Dimond Home prior to using any Dimond Home images or
other propriety information on the site.
MAP: All Dimond Home products are subject to a Minimum Advertised Price, unless written
authorization. Discontinued products are exempt.
PRICE: Pricing is subject to change without notice.