AT&T AT&T 555-620-132 Issue 1 October 1992 MERLIN LEGEND™ Communications System Release 2.
Copyright © 1992 AT&T All Rights Reserved Printed in U.S.A. AT&T 555-620-132 Issue 1 October 1992 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Contents About This Guide 1 1 ■ Conventions 2 ■ Commenting on this Guide 3 About Your Direct-Line Console 1-1 ■ Using Your Direct-Line Console 1-2 ■ Direct-Line Console Models 1-4 ■ BIS-22D Telephone 1-5 ■ BIS-34 Telephone 1-6 ■ BIS-34D Telephone 1-7 ■ MERLIN II System Display Console 1-9 ■ Console Equipment 1-11 ■ Line and DSS Buttons 1-13 ■ Lights 1-19 Contents i
Contents 2 Quick Start 2-1 ■ Basic Console Operations 2-2 ■ Identifying Call Types 2-3 ■ Making a Call 2-5 ■ Answering a Call 2-8 ■ Transferring a Call 2-9 ■ Setting Up a Conference 2-11 3 Feature Finder 3-1 4 Features 4-1 ■ Feature Availability 4-2 ■ Using Features 4-4 ■ Programming a Feature on a Button ■ ii Programming a Feature Button Contents 4-5 4-7
Contents Features ■ (continued) Account Code Entry Alarm Alarm Clock ■ Auto Dial 4-12 4-13 4-16 ■ Barge-In 4-18 ■ Calendar 4-19 ■ Camp-On 4-21 ■ Conference 4-23 ■ Extension Status 4-27 ■ Messaging 4-31 ■ Night Service 4-39 ■ Paging 4-42 ■ Park 4-45 ■ Reminder Service 4-48 ■ 4-53 ■ System Speed Dial Timer ■ Transfer 4-56 ■ ■ 4-9 4-55 Analog Console Operator’s Guide iii
Contents A Feature Codes A-1 B Programming Codes B-1 C Special Characters C-1 D System Specifics D-1 iv Contents
The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone equipment. These precautions reduce the risk of fire, electrical shock, and injury to you and damage to the equipment. ■ Read and understand all instructions.
■ Do not use the telephone during electrical storms in your immediate area. There is a remote risk of electrical shock from lightning. ■ Unplug the telephone from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners on the telephone. ■ Never push objects of any kind into the telephone through openings or slots. Never spill liquid of any kind on the telephone. ■ Do not use the telephone near a gas leak.
About This Guide The MERLIN LEGEND™ Communications System supports the use of analog direct-line consoles. This guide tells you how to use your console and its operator features. To understand and use the additional features available to you and your co-workers, see the Analog Multiline Telephones User’s Guide. If you have questions about this guide or need additional information, see your system manager. He or she is a co-worker responsible for managing the system.
About This Guide Conventions The following typographical conventions are used in this guide: ■ Bold type is used for telephone buttons. Press Hold. ■ Italic type is used for emphasis and as a substitute for information for which you must supply a specific value. Dial feature code. ■ Constant width type is used for information on telephone display screens. The display will show Event Deleted. ■ Bold constant width type indicates information that you enter exactly as shown. Dial #55.
About This Guide Commenting on this Guide We welcome your feedback on this guide. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. # 2A25, Parsippany, NJ 07054.
About Your Direct-Line Console 1 Your Direct-Line Console (DLC) is a telephone for operators. It has the standard features of an analog multiline telephone as well as features for performing operator tasks. This chapter provides an overview of those tasks and describes the kinds of telephones that can be used as analog consoles.
About Your Direct-Line Console Using Your Direct-Line Console Your console operates like other multiline telephones. Outside lines are assigned to individual buttons called line buttons. These lines can also appear on other consoles or telephones connected to your system. Incoming calls can ring on any of the line buttons, and several calls can ring simultaneously. For information on standard multiline telephone features, see the Analog Multiline Telephones User’s Guide.
About Your Direct-Line Console You can use a console with a headset, speakerphone, modem, fax machine, or answering machine. To use a fax machine, modem, or answering machine, your telephone must have special equipment. See your system manager for more information.
About Your Direct-Line Console Direct-Line Console Models Your console is one of the following analog multiline telephones: ■ ■ ■ ■ BIS-22D telephone (with display) BIS-34 telephone (without display) BIS-34D telephone (with display) MERLIN II System Display Console (with display and built-in DSS) The Direct Station Selector (DSS) on the MERLIN® II System Display Console adds extension buttons and other inside calling buttons.
About Your Direct-Line Console BIS-22D Telephone See descriptions on page 1-8.
About Your Direct-Line Console BIS-34 Telephone See descriptions on page 1-8.
About Your Direct-Line Console BIS-34D Telephone See descriptions on page 1-8.
About Your Direct-Line Console BIS Telephones Button Labeling Card A removable card on which to record your button labels Contrast Control (on 34D only) A dial used to brighten or dim the display Dedicated Feature Buttons Nine imprinted buttons for the features used most often: Conference to add a line or extension to a conference call Transfer to send a call to another extension Drop to disconnect an extension or line from a conference call Hold to put a call on hold Recall to disconnect from one call and
About Your Direct Line Console MERLIN II System Display Console Dedicated Feature Handset Buttons Display Buttons Display Screen Contrast Clock Functions T/P Switch Direct Station Selector (DSS) Dialpad Speaker/Ringing Volume Dedicated Feature Buttons Line Buttons Dedicated Feature Buttons MERLIN II System Display Console 1-9
About Your Direct-Line Console Contrast A dial used to brighten or dim the display Dedicated Feature Buttons Imprinted buttons for the features used most often: Disconnect (not used) Hold for putting a call on hold Clock Functions for setting alarm, timer, date, and time Message to indicate when a message is waiting (light next to button goes on) Speaker to talk on and listen to a call without lifting the handset Conference to add a line or extension to a conference call Drop to disconnect an extension or
About Your Direct-Line Console Console Equipment The system supports various headsets and headset amplifiers. This section describes these equipment options. For detailed information about the actual use of the equipment, refer to the equipment’s accompanying documentation. NOTE: Not all consoles allow the use of headset, handset, and speakerphone at the same time. Check with your system manager before trying to use this equipment simultaneously.
About Your Direct-Line Console Amplifiers The following amplifiers work with the supported headsets: ■ ■ Modular Amplifier — connects the StarSet, Mirage, Supra, and Supra NC headsets to a telephone equipped with a modular handset. Plug Prong Amplifier — connects the StarSet, Mirage, Supra, and Supra NC headsets to a telephone equipped with a headset adapter. Plug Prong Amplifiers must have a 502C adapter. Both amplifiers have volume and mute controls.
About Your Direct-Line Console Line and DSS Buttons Your console’s line buttons and/or DSS buttons are preprogrammed and labeled for specific functions, depending on the way your system has been set up. Line Buttons The BIS-22D has 22 line buttons and the BIS-34, BIS-34D, and MERLIN II System Display Console have 34 line buttons. Two or more of your line buttons are programmed as either Intercom (ICOM) or System Access (SA) buttons. You cannot have both.
About Your Direct-Line Console Use the ICOM buttons for inside calls only. You can use SA buttons for inside and outside calls. You must first dial a dial-out code (such as 9) to make an outside call on an SA button. Line/feature buttons can be programmed as inside Auto Dial buttons. This feature enables one-touch dialing of extension numbers. The buttons are labeled accordingly. You might also have some of the line/feature buttons programmed as operator feature buttons.
About Your Direct-Line Console The following illustration shows an example of programmed and labeled line buttons.
About Your Direct-Line Console Using DSS Buttons The MERLIN II System Display Console has a built-in DSS. You use the DSS buttons for one-touch dialing of extensions when making or transferring calls and for manual signaling of calls. DSS buttons have assigned numbers usually in consecutive order, starting with the top left corner button. Each button can have three numbers assigned to it. For example, the following illustration shows 10, 50, 90 assigned to the first button.
About Your Direct-Line Console Extension Buttons Shift Buttons Line and DSS Buttons 1-17
About Your Direct-Line Console Using Shift Buttons to Access Extension Numbers To access an assigned extension number, you use Shift 1, Shift 2, or Shift 3 with the DSS button. Each Shift button accesses a specific range of extension numbers, as determined by your system setup. For more information, see your system manager. NOTE: After you press a Shift button, press a DSS button to dial an extension number. Shift 1 is used to reach the first number on each DSS button.
About Your Direct-Line Console Lights Your console’s lights provide visual cues for handling calls. The lights next to the console’s line and DSS buttons have different meanings, depending on the following: ■ ■ ■ the purpose of the button the type of console the call-handling task Understanding Line Button Lights Each line button has an associated red and green light. The state of the light shows the state of the line button as follows.
About Your Direct-Line Console Understanding DSS Button Lights Each DSS button has an associated green light. This light provides the following information. Light Meaning Off This co-worker is not on the telephone and does not have Do Not Disturb (DND) activated. (For information about Do Not Disturb, see the Analog Multiline Telephones User’s Guide.) On This co-worker is on the telephone or has DND activated. Fast Flashing This co-worker is calling you.
About Your Direct-Line Console To alert a co-worker of a waiting message, you can use the Send/Remove Message feature to turn on the message light on his or her telephone. NOTE: If a co-worker’s message light is already on, sending a second message turns off the message light. To avoid this error, use the Message Status button on the MERLIN II System Display Console to check the status of that person’s message light before you use the Send/Remove Message feature.
Quick Start 2 This chapter is designed to help you begin using the basic features of your console immediately. To use features not addressed in this section, see Chapter 3, “Feature Finder.” As an operator, you have a more powerful system with which to use the Transfer and Conference features. See “Features” Chapter 4, for all the options available to you.
Quick Start Basic Console Operations This section provides you with the basic skills needed to answer, make, hold, transfer and conference telephone calls and to program console buttons. You can answer calls and hang up in three ways: using a handset ■ using a headset ■ using a speakerphone ■ The Auto Answer All button on your console, if activated, sends calls through your headset (or other equipment) if your system is set up for this.
Quick Start Identifying Call Types Before lifting the handset, you can identify an incoming call as follows: ■ ■ ■ by identifying the distinctive ring or, on an inside voice-announced call, the caller’s voice by checking the console or DSS lights by pressing the line button next to the flashing green light and viewing your display Call information stays on your display for 15 seconds. After 15 seconds, the display shows the date and time.
Quick Start The following table shows the types of distinctive rings and the information you see on your display and console when you receive calls. You hear (Distinctive Ring)... You see... Display shows...
Quick Start Making a Call When you lift the handset, you are connected to a free line automatically. To use a line other than the one with the red light, press the button before or after lifting the handset. To Make an Inside Ringing Call 1. If the red light next to the ICOM Ring or SA Ring button to be used for the call is not on, press the button. 2. Lift the handset, press Speakerphone or Speaker, or use the headset. 3. Press a DSS or Auto Dial button for the extension, or dial the extension number.
Quick Start To Make an Inside Voice-Announced Call 1. Press ICOM Voice or SA Voice. 2. Lift the handset, press Speakerphone or Speaker, or use the headset. 3. Press a DSS or Auto Dial button for the extension, or dial the extension number. 4. If you hear a beep, begin talking. If you hear ringing or busy tone, the person is unavailable. Hang up. NOTE: A person with a speakerphone can enable voiceannounced calls even if the telephone is in use.
Quick Start To Make an Outside Call 1. If the red light next to the line or SA button to be used for the call is not on, press the button. 2. Lift the handset, press Speakerphone or Speaker, or use the headset. 3. Listen for dial tone, press the Auto Dial button or dial the System Speed Dial code (if your system provides them), or dial the telephone number (include dial-out code, if necessary).
Quick Start Answering a Call 1. If the red light next to the line with the call is not on, press the button next to the flashing green light. The red light shifts to that line. 2. Lift the handset or press Speakerphone or Speaker. You are automatically connected to the line with the steady red light. To Answer a Voice-Announced Call Choose one of the following: ■ ■ ■ ■ Lift the handset. Use the headset. Press the Microphone button to talk over your speakerphone (only on a voice-announced call.
Quick Start Transferring a Call You can transfer a call from your extension to another inside extension or outside number. The following procedure provides the basic steps for transferring a call. To use onetouch transfer and other system features available during transfer, see “Transfer” in Chapter 4. To Transfer to an Inside Extension 1. If your phone has Auto Dial buttons, check the light next to the button for the person’s extension. ■ If the light is on, the person is unavailable.
Quick Start To Transfer to an Outside Number 1. Press Transfer. The call is put on hold automatically. 2. Press a line button to get an outside line, or press an SA button and dial the dial-out code. You hear a dial tone. 3. Dial the outside number. ■ If the person is available, hang up. The call is transferred. ■ 2-10 If the person is unavailable, return to the caller by pressing the SA or line button with the held call.
Quick Start Setting Up a Conference You can conference up to five people on the same conversation: one or two outside numbers and up to three extensions, including your own. 1. Make a call to the first extension or outside number. 2. Press Conference after the person answers and you have announced the call. The green light next to the line button flashes, signaling that the call is on hold for the conference. 3.
Quick Start 5. Confirm participation: ■ If the person is available, announce the conference and press Conference. All participants, including you, are connected. ■ If the person is unavailable, hang up. If this is the case, select a new line and make another call or return to the original call. CAUTION: If the system selects an SA Voice button when adding a conference participant, you hear a beep instead of ringing after you dial the extension to be included in the conference.
Quick Start 8. While on a conference: ■ Disconnect yourself without ending the call by pressing Hold. ■ Rejoin the conference by pressing the line button for any participant. ■ Disconnect a participant by pressing Drop and then pressing participant’s line button. (Do not use Drop to disconnect a participant when the conference is on hold. Do not use Drop to disconnect yourself from a conference you initiated.) 9. To end the conference, hang up.
Feature Finder 3 The following tables are designed to help you find features for these operator tasks: ■ ■ ■ handling console basics answering and transferring calls making calls Chapter 4 lists features alphabetically with descriptions and step by step instructions for their programming and use. For more information on the standard features, see the Analog Multiline Telephones User’s Guide.
Feature Finder Handling Console Basics 3-2 If you want to... See...
Feature Finder Answering and Transferring Calls If you want to... See...
Feature Finder Making Calls 3-4 If you want to... See...
Features 4 With this system, you have many features to facilitate your operator tasks along with the various call handling features discussed in Chapter 2. This chapter lists these features alphabetically and provides instruction for when and how to use them. Before using the features, a quick review of the section “Feature Availability” in this chapter can help you determine which features are available for your console.
Features Feature Availability The following table uses check marks ( ✔ ) to indicate which features are available on display consoles only and if the feature requires a programmed line button. If neither column is checked, the feature is available on all consoles and no programmed button is required. Feature codes and programming codes are listed in Appendixes A and B. For information on additional features, see the Analog Multiline Telephones User’s Guide.
Features Feature Availability Feature Account Code Entry Alarm Alarm Clock Auto Dial Barge-In Calendar Camp-On Conference Extension Status Messaging ■ Posted Message ■ Send/Remove Message Night Service Paging ■ Speakerphone ■ Loudspeaker Park Reminder Service ■ Next Message ■ Missed Reminder ■ Reminder Cancel ■ Reminder Set System Speed Dial Timer Transfer Display Console Programmed Line Button Required ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Feature Availability 4-3
Features Using Features The following sections describe how to program a Feature button, how to use a feature code with a Feature button, and how to program a feature on an unused button. NOTE: If you cannot program your console, someone may be programming the system. See your system manager.
Features Programming a Feature on a Button Your console may already have features programmed. You can program unlabeled buttons with additional features. 1. Label the button you want to program. 2. Slide the T/P switch to the P position. You hear a tone every 20 seconds to remind you that you are in programming mode. 3. Press the button you labeled. 4. Dial the programming code (See Appendix B for list of programming codes). Some features require additional entries.
Features ■ Press a programmed Feature button and dial a feature code. Many features have a one-, two-, or three-digit code. If you have no more available line buttons for programming a feature, you can access additional features by dialing their feature codes. All feature codes are listed in Appendix A. NOTE: Using a Feature button or a button with a specific feature programmed on it are the recommended access methods.
Features Programming a Feature Button 1. Label the button you want to program as Feature. 2. Slide the T/P switch to the P position. You hear a tone every 20 seconds to remind you that you are in programming mode. 3. Press the button you labeled Feature. 4. Dial *20. 5. Return the T/P switch to the center position. Using a Feature Code 1. Press the programmed Feature button. 2. Dial the feature code. Programming a Feature on a Button 1.
Features 5. Press the button you labeled. 6. Dial the programming code. Some features require additional entries. For example, you must enter an extension for inside Auto Dial. 7. Slide the T/P switch to the center position. To use the feature, simply press the programmed button.
Features Account Code Entry Account codes help your company track telephone use to bill clients and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls, if your system is programmed for both. If your system has this feature, it is programmed as either required or optional: ■ ■ Required — you must enter an account code before making an outside call. You may enter an account code for an incoming call.
Features To Program an Account Code Entry Button 1. 2. 3. 4. 5. Label the button to be programmed as Account Code. Slide the T/P switch to the P position. Press the button you labeled Account Code. Dial *82. Slide the T/P switch to the center position. To Enter an Account Code Before a Call 1. Do one of the following: ■ Press the programmed Account Code button. ■ Press the programmed Feature button and dial 82. 2. Dial the account code followed by #.
Features 4. Lift the handset, press Speakerphone or Speaker, or use the headset. 5. Dial the telephone number (including dial-out code if necessary). NOTE: If using account codes on a conference call, follow Steps 1 through 5 and press Conference. When adding a participant, repeat Steps 1, 2, 3, and 5 and press Conference again. To Enter or Change an Account Code During a Call 1. Press the programmed Account Code button, or press the programmed Feature button and dial 82. 2.
Features Alarm If there is a problem with the system, the red light next to your Alarm button goes on. Report the alarm immediately. The red light stays on until the problem is cleared by your system manager. NOTE: The Alarm button must be programmed on your console by your system manager.
Features Alarm Clock You can use your display console as an alarm clock and set it to beep at a particular time to remind you of a meeting, appointment, or other important event. The telephone beeps every day at the set time until you cancel the alarm. To Set Alarm Clock (BIS-22D and BIS34D Models) 1. Press Set until Alarm appears on display. 2. Press Fwd to select On. 3. Press Set. Hour and AM/PM begin to flash. 4. Press Fwd or Rev to set the hour. 5. Press Set. Minutes begins to flash. 6.
Features To Cancel Alarm Clock (BIS-22D and BIS-34D models) 1. Press Set. Alarm On begins to flash. 2. Press Fwd. Alarm Off begins to flash 3. Press Exit. Bell disappears from screen. To Set Alarm Clock (MERLIN II Display Console) 1. Press Clock Functions. The green light goes on. 2. Select Alarm from display. 3. Select Alrm Set from display. 4. Press the Hour ↑, Hour ↓, Min ↑, and Min ↓, keys to set the time. Up arrow raises numbers, down arrow lowers numbers. 5. Select Exit. 6.
Features To Cancel Alarm Clock (MERLIN II Display Console) 1. Press Clock Functions. The green light goes on. 2. Select Alarm from display. 3. Select Alrm Off from display. Bell disappears from screen. 4. Select Exit from display. 5. Press Clock Functions. The green light goes off.
Features Auto Dial An Auto Dial button provides one-touch dialing of the following kinds of numbers and codes: ■ ■ ■ inside numbers, including co-workers’ extensions, Park Zone extensions, calling group extensions, or speaker-phone paging group extensions outside numbers account codes The green light next to an Auto Dial button programmed with an extension lights if that extension is busy or Do Not Disturb is activated.
Features NOTE: Account codes, access codes, and outside telephone numbers must be programmed as outside Auto Dial buttons. 5. Dial extension or telephone number (including dial-out code, long distance access code, area code, and any special characters). NOTE: Special characters may be needed when programming an outside Auto Dial button. For more on special characters, see Appendix C. 6. Slide the T/P switch to the center position.
Features Barge-In If a co-worker is on the phone or using Do Not Disturb, you can use Barge-In to reach that person in an emergency or if you have special instructions to interrupt. When the extension is busy, you hear a tone and Barge-In connects you to the call; if your co-worker is using Do Not Disturb, his or her telephone rings. A Barge-In button must be programmed by your system manager.
Features Calendar You can set the current time, day, and date on your display so you can record the time on messages. To Set Time, Day, and Date (BIS-22D and BIS-34D Models) 1. Select Set until time, day, or date begins to flash on display. 2. Press Fwd or Rev to change item. 3. Repeat Steps 1 and 2 to select and change another item. 4. Press Exit.
Features To Set Time, Day, and Date (MERLIN II Display Console) 1. Press Clock Functions. The green light goes on. 2. Select Set from display. 3 . Select Day from display. 4. Press button below display until display shows current day. 5. Select Time from display. 6. Press the Hour ↑, Hour ↓, Min ↑, and Min ↓ keys to set the time. Up arrow raises numbers, down arrow lowers numbers. 7. Select Date from display. 8. Press the Month ↑, Month ↓, Date ↑, and Date ↓ arrow keys.
Features Camp-On You can use Camp-On to complete a transfer of a call to a busy inside extension and put the call on hold for a preset length of time. This interval is programmed by your system manager. The person you transferred the call to hears a tone, signaling there is another call waiting. If the call remains unanswered, it returns to you for further handling. When a call returns, you hear three rings. You can use Camp-On with either a programmed line button or a feature code.
Features To Use Camp-On with One-Touch Transfer with Manual Completion 1. While active on a call, press the DSS or Auto Dial button. 2. Press programmed Camp-On button or press programmed Feature button and dial 57. NOTE: If your system is programmed for One-Touch Transfer with automatic completion, you must follow the instructions under “To Use Camp-On with Manual Dial”. 3. Hang up.
Features Conference You use the Conference button on your console to set up a conference call between co-workers and/or outside participants. You can connect up to five people in the same conversation. You can conference one or two outside numbers and up to three extensions, including your own. Anyone who shares a line with you can join the conference on that line and is counted as one of the five participants. You can consult privately with each participant before adding the participant to the conference.
Features To Set Up a Conference 1. Make a call to the first extension or outside number. 2. Press Conference after the person answers and you have announced the call. The green light next to the line button flashes quickly, signaling that the call is on hold for the conference. 3. If the next call is an inside call, press an ICOM or SA button; if it is outside, press an SA or line button. NOTE: If you have an available SA button, the system automatically selects one.
Features 4. Call the next outside number or extension. 5. Confirm participation: ■ If the participant is available, announce the conference and press Conference. All participants, including you, are connected. If the participant is unavailable, hang up. Press another line to add another party or press the line with the existing conference to return to the conference. 6. Press Conference again to add another person.
Features NOTE: If you make a dialing error while adding a participant to a conference, you must hang up and restart the procedure to add the participant at Step 3. You do not need to press Conference again.
Features Extension Status Extension Status lets you monitor the status of telephones in your system. In some companies, Extension Status is used with calling groups to monitor the availability of agents; in a business with housekeeping or health care services, it can be used to monitor the status of rooms. You can change status at the console or at the extension, with either a programmed line button or a feature code, but you can monitor status only from a console.
Features To Program an Extension Status Button 1. Label the buttons to be programmed as follows: ■ ES Off ■ ES1 ■ ES2 NOTE: The labels suggested refer to the Extension Status feature used by businesses with housekeeping or health care services. ■ ■ ■ ES Off means that the light next to that extension is off. (Room is occupied and telephone is in regular call-handling status.) ES1 means that the light next to that extension is flashing.
Features 4. Dial one of the following, as appropriate: ■ *760 for ES Off ■ *761 for ES1 ■ *762 for ES2 5. Repeat Steps 3 and 4 to program remaining buttons. 6. Slide the T/P switch to the center position. To Change Extension Status from Your Console 1. Press the programmed ES Off, ES1, or ES2 button. 2. Press the DSS or Auto Dial button for the extension you want to change. NOTE: You can change to ES Off only from a console that has been programmed with this capability.
Features To Change Extension Status from a Single-Line Telephone 1. Lift handset. 2. Dial one of the following ■ #45 for ES1 ■ #44 for ES2 3. Hang up. To Change Extension Status from a Multiline Telephone 1. Press the programmed Feature button without lifting handset. 2.
Features Messaging If co-workers cannot be reached, you can use Send/Remove Message to alert them that they have messages waiting. Using Send/Remove Message, you can turn a co-worker’s message light either on or off, and send or cancel display messages to co-workers who have display telephones. Use Posted Message to let co-workers with display telephones know when you are unavailable. See “Posted Message” later in this section. If you have a display console, co-workers can leave a message for you.
Features Send/Remove Message The Send/Remove Message feature toggles between sending and removing operator messages. Use the Message Status button to determine if an operator message is currently present. Press the programmed button labeled Send/Remove Message to toggle another extension’s message light or leave a message on a display telephone.
Features on. Also, if an inside Auto Dial button has been programmed, the red light next to that button is turned on when an operator has sent that extension a message. If your DSS is set up with additional extensions on separate DSS pages, you must press the appropriate Shift button to see the message status of these extensions. You can also check message status if you have Auto Dial buttons programmed with co-workers’ extensions.
Features To Send a Message (MERLIN II Display Console) 1. Press the Message Status button to check whether or not an operator message is present. The red light goes on. If the green light next to the DSS button is on, there is a message. ■ If the green light next to the DSS button is off, there is no message. 2. Press the Send/Remove Message button, or press the programmed Feature button and dial 38, then press the DSS button to turn on your co-worker’s message light. 3.
Features If the light is off, go to Step 3. If you use Send/Remove Message, you will turn on coworker’s message light. 3. Press the Message Status button to return to call handling. ■ To Turn Message Lights On and Off from a Console with Auto Dial Buttons 1. Check the red light next to the Auto Dial button for the extension. If the light is on, co-worker's message light is on; if the light is off, coworker’s message light is off. 2.
Features NOTE: You cannot check the status of co-workers’ message lights without DSS or Auto Dial buttons. If you send a message, you may be turning off the message light that was turned on by another operator. Posted Message Use Posted Message to let co-workers with display phones know when you are unavailable. When a co-worker dials your extension, the Posted Message you have chosen appears on his or her display.
Features Standard posted messages are as follows: 01 02 03 04 05 DO NOT DISTURB OUT TO LUNCH AT HOME OUT SICK IN A MEETING 06 IN CONFERENCE 07 WITH A CLIENT 08 WITH A CUSTOMER 09 AWAY FROM DESK 10 OUT ALL DAY NOTE: When you turn on the Do Not Disturb feature, the system automatically posts the message “Do Not Disturb.” When you turn off the feature, the system removes the message.
Features To Post a Message 1. Press the programmed Posted Message button. The green light next to the button flashes. 2. Dial the number of message you want (01-20). The green light next to the button stops flashing and remains on. To Cancel a Posted Message 1. Press the programmed Posted Message button. The green light next to the button flashes. 2. Dial 00. The green light next to the button goes off.
Features Night Service You can use the Night Service feature to send incoming calls that arrive after normal business hours to a specific calling group or telephone, such as in the security office, or by having them ring a night bell or other alert. To prevent unauthorized after-hours use of telephones, Night Service can be set up so that you have to enter a password to make an outside call. Your company can program Night Service to turn on and off automatically at preset times.
Features To Program a Night Service Button 1. Label the button to be programmed as Night Service. 2. Slide the T/P switch to the P position. 3. Press the button you labeled Night Service. 4. Dial *39. 5. Slide the T/P switch to the center position. To Use Night Service 1. Press the programmed Night Service button. If you do not need a password, the green light next to the button is on or off to indicate whether Night Service is on or off. If a password is required, the green light flashes 2.
Features Overriding Outside Call Restriction on Night Service Your company can program Night Service to restrict the use of telephones for outside calls if Night Service is activated. When this happens, you can override the restriction as follows: 1. Without lifting the handset, press Hold. 2. Dial the override password. 3. Lift the handset. 4. Dial the outside number as you would during work hours. NOTE: Numbers programmed as Night Service emergency numbers can be dialed without a password.
Features Paging Paging means using your console to broadcast an announcement. You can page over your co-workers’ speakerphones or over the building’s loudspeaker system, if one is available. ■ ■ Speakerphone Paging is heard on all multiline telephones throughout the system or, if programmed that way, by selected groups such as departments or work areas. Extension numbers can be assigned for paging all speakerphones (Page All) or for paging just the speakerphones in certain groups (Group Page).
Features To Program Speakerphone Paging Buttons 1. Label the button as Group Page — (name) or Page All. 2. Slide the T/P switch to the P position. 3. Press the button you labeled Group Page — (name) or Page All. 4. Dial *22 and the extension for Group Page or Page All See your system manager for these numbers. 5. Slide the T/P switch to the center position. To Use Speakerphone Paging 1. Press the ICOM Ring or SA Ring button. 2. Lift the handset or use the headset. 3.
Features To Use Loudspeaker Paging 1. Lift the handset or use the headset. NOTE: Using the speakerphone can create a feedback tone. 2. Press the Loudspeaker Page button, or press the programmed Feature button and dial 9 and line number (801—880). 3. Dial the code for the zone to be paged. NOTE: If the loudspeaker system has more than one zone, you will hear a beep or a dial tone. Dial the code supplied by your system manager for the zone you want to page. 4. 4-44 Make announcement.
Features Park When transferring a call, you may find that your co-worker cannot be located. Use Park to hold the call and use Paging to announce the call over the person’s speakerphone or over the building’s loudspeaker system. (For more information, see “Paging” in this chapter.) When you park a call, you put it on hold so it can be answered from any telephone in the system. Calls can be parked at your extension or at a specific Park Zone.
Features To Program a Park Button 1. 2. 3. 4. 5. Label the button to be programmed as Park. Slide the T/P switch to the P position. Press the button you labeled Park. Dial *86. Slide the T/P switch to the center position. To Program a Park Button for a Specific Park Zone 1. Label the line button to be programmed as Park — (zone). 2. Slide the T/P switch to the P position. 3. Press the button you labeled Park — (zone). 4. Dial *22 and the Park Zone extension. 5.
Features To park the call at a Park Zone: Press the programmed Park — (zone) button, or press Transfer, dial the Park Zone extension, and press Transfer again. 2. Set up page. ■ For Speakerphone Page, press the programmed GroupPage — (name) or Page All button, or dial the extension for Group Page or Page All. ■ For Loudspeaker Page, press the Loudspeaker Page button, or press the Feature button, dial 9 and the line number (801—880) and, if necessary, the code for the page zone. 3.
Features Reminder Service You can use Reminder Service to place calls automatically to telephones in the system at preset times—for example, to remind co-workers of meetings or appointments, or to provide guests in hotels with wakeup calls. Your co-workers can set and cancel their own reminders or you can set and cancel reminders for them. You can set a reminder to ring several telephones at the same time. When you set a reminder, a call is placed to the phone at the preset time.
Features To clear a Missed Reminder message, press Reminder Cancel or dial the feature code. You cannot set or cancel a reminder when the Missed Reminder light is steady. NOTE: You must have a DSS adjunct or inside Auto Dial buttons programmed to use this feature. The system maybe programmed to cancel all outstanding reminders at a preset time every day. To Program Reminder Service Buttons 1. 2. 3. 4. 5. 6.
Features To Set a Reminder 1. Press the programmed Reminder Set button, or press the programmed Feature button and dial 81. The light next to the Reminder Set flashes. 2. Press the DSS or inside Auto Dial button for the extension. 3. Dial a four-digit time from 0100 to 1259. 4. Dial 2 (A) for AM or 7 (P) for PM. The light goes on next to the Reminder Set button. If the station associated with the DSS button or inside Auto Dial button has a Reminder Set button programmed, that light goes on also.
Features To Read Reminder Messages on the Display 1. Press the programmed Reminder Set button, or press the programmed Feature button and dial 81. 2. Press the DSS or inside Auto Dial button for the extension. 3. Look at the display: ■ If the reminder call was answered, you see (extension: A time AM/PM). ■ If the reminder call was missed, you see (extension: X time AM/PM). ■ If the reminder call has not been placed yet, you see (extension: time AM/PM).
Features To Cancel Set and Answered Reminders 1. Press the programmed Reminder Cancel button or press the programmed Feature button and dial *81. 2. Press the DSS or Auto Dial button for the extension. The display will show Rmdr Off at extension #. To Clear a Missed Reminder When a reminder is missed, the green light next to the button flashes as an indication. 1. Press the programmed Missed Reminder button. The green light next to the button goes steady, to indicate that you are in missed reminder mode.
Features System Speed Dial Three-digit System Speed Dial codes (from 600-729) can be assigned to numbers you and your co-workers call often. Use these codes to dial outside numbers. You can also program line buttons with System Speed Dial codes; just press the buttons to dial the codes. NOTE: System Speed Dial must be programmed by your system manager. You must obtain a listing of codes and numbers associated with them from your system manager. To Program System Speed Dial Buttons 1.
Features To Use System Speed Dial 1. Lift the handset, press Speakerphone or Speaker, or use the headset. 2. Press the programmed System Speed Dial button, or press the programmed Feature button and dial the 3digit System Speed Dial code. The call is placed automatically.
Features Timer You can use the built-in timer on display consoles to time calls, meetings, or breaks. When activated, the timer appears next to the date, counts to 59 minutes and 59 seconds, then resets to zero and continues counting. To Use Timer (BIS-22D and BIS-34D models) 1. Press Time/Timer. 2. Press Start to reset timer. The timer is reset to 00:00 and starts counting. 3. When you are finished timing, press Stop. The timer stops counting. 4. Press Time/Timer to return to call handling.
Features Transfer You can transfer calls to inside extensions and outside numbers. When a call you transferred to an extension goes unanswered, the call may ring back at your console after a preset length of time (programmed by your system manager). Unanswered calls transferred to outside numbers do not ring back at your console.
Features ■ ■ have DSS or Auto Dial buttons or your system is not set up for One-Touch Transfer, see “To Transfer to an Inside Extension without Using One-Touch Transfer” in this section. Whether the number accepting the transfer is an extension or an outside number. See “To Transfer to an Inside Extension Using One-Touch Transfer” and “To Transfer to an Inside Extension without Using One-Touch Transfer” for inside transfers, and “To Transfer to an Outside Number” for outside transfers.
Features To Transfer to an Inside Extension without Using One-Touch Transfer Whether or not your system is programmed for One-Touch Transfer, you can transfer an inside or outside call to an inside extension as follows: 1. If your console has DSS or Auto Dial buttons, check the light next to the button for the person’s extension. ■ If the light is on, the person is unavailable. See “Handling an Unsuccessful Transfer” in this section. If the light is off, go to Step 2. 2. Press Transfer.
Features If your system is not programmed for One-Touch Transfer, you can use the following alternative method for transferring an outside call only to a co-worker whose phone has the same line buttons as your console. 1. Check the light next to the DSS or Auto Dial button for the person’s extension. ■ If the light is on, the person is unavailable. See “Handling an Unsuccessful Transfer” in this section. If the light is off, go to Step 2. 2. Press the button for the person’s extension.
Features With automatic completion: 1. Check the light next to the DSS or Auto Dial button for the person’s extension. ■ If the light is on, the person is unavailable. See “Handling an Unsuccessful Transfer” in this section. If the light is off, go to Step 2. 2. Press the button for the person’s extension. ■ The call is transferred automatically. With manual completion: 1. Check the light next to the DSS or Auto Dial button for the person’s extension. ■ If the light is on, the person is unavailable.
Features To Transfer to an Outside Number Before you try to transfer a call to an outside number, check with your system manager. Your communications system may have restrictions on outside transfers. NOTE: Calls transferred to outside numbers may vary in transmission quality. 1. Press Transfer. The call is put on hold automatically. 2. Press a line button to get an outside line, or press an SA button and dial the dial-out code. You hear a dial tone. 3. Dial the outside number.
Features Handling an Unsuccessful Transfer An unsuccessful transfer results when the extension you are calling is busy or unanswered. The call returns to your console for further handling. You can do one of the following: ■ ■ 4-62 Take a message from the caller and press Send/Remove Message to turn on your coworker’s message light. After you press Send/Remove Message, you need to dial the extension or press the DSS button.
Feature Codes A This appendix provides a summary table showing feature codes. Use feature codes to activate features that are not programmed on line buttons. To use a feature code, press the programmed Feature button and dial the code for the feature you want to use. See Chapter 4 for instructions for programming a Feature button and using feature codes. Not all features can be activated by a code.
Feature Codes ✔ ✔ ✔ ✔ ✔ ✔ ✔ Feature Code Account Code Entry Callback — Selective Call Waiting — pickup† Camp-On Extension Status Off (Operator) Extension Status 1 Extension Status 1 (Operator) Extension Status 2 Extension Status 2 (Operator) Follow Me† Forward 82 + code + # 55 87 57 760 + extension 45 761 + extension 44 762 + extension 34 + extension 33 + extension or telephone number Forward and Follow Me cancel all† cancel one† cancel from your telephone Last Number Dial Messaging cancel message† d
Feature Codes ✔ ✔ ✔ ✔ ✔ ✔ Feature Code Send/Remove message Paging Loudspeaker Paging Personal Speed Dial† Pickup group inside outside Privacy on off Reminder Service cancel reminder set reminder System Speed Dial 38 + extension 9 + line + zone code (01—24) 88 9 + extension 9 + line 31 *31 *81 + extension 81 + ext. + time + A or P code (600—729) † Feature must be activated with a feature code. ✔ Feature is explained in this guide.
Programming Codes B This chapter provides a summary table showing programming codes. Use the programming codes to program features on unlabeled line buttons for one-touch feature use or to turn features on and off. You can use any unlabeled line button to program features. See Chapter 4 for instructions for programming features. The following table includes programmable features you can use. The features explained in this guide are checked ( ✔ ).
Programming Codes Feature ✔ Account Code Entry Auto Answer All† Auto Dial ✔ inside† ✔ outside† Callback automatic callback off‡ automatic callback on‡ selective callback Call Waiting off‡ on‡ ✔ Camp-On Coverage individual, primary† individual, secondary† group† inside off‡ inside/outside on‡ off† VMS Off† Do Not Disturb† ✔ Extension Status Off (Operator) ✔ Extension Status 1 (Operator) ✔ Extension Status 1 ✔ Extension Status 2 (Operator) Programming Code *82 *754 *22 + extension *21 + number **12 *12 *55
Programming Codes ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Feature Programming Code Extension Status 2 Feature button† Forward Last Number Dial Messaging delete message leave message next message posted message† return call scroll send/remove message Night Service† Notify notify receive† notify send† Paging group paging Park Park Zone Personalized Ring‡ Personal Speed Dial *44 *20 *33 *84 *26 *25 *28 *751 *27 *29 *38 *39 *758 + extension *757 + extension *22 + group ext.
Programming Codes Feature ✔ ✔ ✔ ✔ ✔ Pickup general pickup group pickup inside outside Privacy Reminder Service cancel reminder missed reminder† next message set reminder Ringing Options abbreviated off‡ abbreviated on‡ delayed all lines‡ delayed one line‡ immediate all lines‡ immediate one line‡ no ring all lines‡ no ring one line‡ Saved Number Dial† Signaling† System Speed Dial Voice Announce-Receive off‡ on‡ Voice Announce-Send on (Voice on) off (Ring on) Programming Code *9 *88 *9 + extension *9 + l
Special Characters C When you program Auto Dial buttons or Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. For example, you would press Hold to insert a pause (p) after the dial-out code in a dialing sequence so the system is allowed to seize an outside line before dialing the number. It can also be used to separate a phone number from an extension number.
Special Characters The following table describes special characters. Ask your system manager which special characters are needed and when to use them. Press... Drop See... s Hold p Conference f ## # # # Means... Stop. Halts the dialing sequence to allow the system to respond. Pause. Inserts 1.5 second pause in the dialing sequence. Multiple consecutive pauses are allowed. Flash. Sends a switchhook flash. Must be the first entry in the dialing sequence.
System Specifics D Use the following list to verify that you have the codes and special instructions you need to use your console’s features. If several operators use the same console, your system manager should complete this list.
System Specifics Account Code Entry ❏ No ❏ Yes, codes Loudspeaker Page ❏ No ❏ Yes, list zones Night Service ❏ No ❏ Yes Coverage ❏ Group Coverage Rece Automatic On/Off ❏ No ❏ Yes Password ❏ No ❏ Yes ❏ One-Touch Transfer ❏ Automatic Completion ❏ Manual Completion D-2 System Specifics Direct Station Selector Shift 1 range___ to Shift 2 range___ to Shift 3 range___ to Park Zones ❏ No ❏ Yes, list zones
System Specifics Group Page or Page All ❏ No ❏ Yes, on DSS Shift (1, 2, or 3) Group Page extensions Reminder ServiceAutomatic Cancel ❏ No ❏ Yes, time of day Operator Alarm ❏ No ❏ Yes, report to Calling Groups ❏ No ❏ Yes, list extensions Dial-out code ❏ No ❏ Yes, code Pickup Group ❏ No ❏ Yes System Specifics D-3
Index A Account Code Entry 4-9 — 4-11 Alarm 4-12 Alarm Clock 4-13 — 4-15 Amplifier 1-12 ANI 2-4 Answering machine 1-3 Auto Answer All 2-2 Auto Dial 1-14, 4-16 — 4-17 Automatic Completion 4-59 — 4-60 C Calendar 4-19 — 4-20 Calls answering 2-8 making 2-5 — 2-7 restrictions 4-41 types 2-3 — 2-4 Camp-On 4-21 — 4-22 Clock functions 1-10 Codes feature 4-5, A-1 programming 4-5, B-1 Conference 1-8, 1-10, 2-11 — 2-13, 4-23 — 4-26 Contrast control 1-8, 1-10 B Barge-In 4-18 BIS telephones 1-8 BIS-22D 1-5 BIS-34 1-6
Index Disconnect 1-10 Display buttons 1-10 screen 1-8, 1-10 DLC 1-4 Do Not Disturb 1-20, 4-36 — 4-37 Drop 1-8, 1-10 DSS 1-4, 1-10, 1-16 DSS buttons 1-16 — 1-18 G Group Page 4-42 H Handset 1-8, 1-10 Headset 1-3, 1-11, 2-2 HFAI 1-8, 2-8 Hold 1-8, 1-10, 2-8 E Extension status 4-27 — 4-30 F Fax machine 1-3 Feature availability 4-2 — 4-3 button 4-6 — 4-7 codes A-1 using 4-4 I ICOM buttons 1-13 Inside call 2-4 ringing 2-5 voice-announced 2-6 L Lights 1-19 — 1-21 IN-2 Index
Index DSS button 1-20 line button 1-19 message 4-32 — 4-36 Message Status 1-20 — 1-21 Line buttons 1-2, 1-8, 1-10, 1-13 — 1-15 Loudspeaker paging 4-42, 4-44 M Manual Completion 4-59 — 4-60 MERLIN II System Display Console 1-9 Message 1-10 Message button 1-8, 4-31 Message Status 1-10, 1-20, 4-32, 4-34 Messaging 4-31 — 4-38 Microphone 1-8, 2-8 Missed Reminder 4-48 — 4-49, 4-52 Modem 1-3 N Next Message 4-49 Night Service 4-39 — 4-41 O One-Touch Transfer 4-22, 4-56 Originate Only option 1-13 Outside call 2-
Index Programming button 4-7 codes B-1 features 4-5 — 4-6 R Recall 1-8, 1-10 Reminder Cancel 4-49, 4-52 messages 4-51 Service 4-48 — 4-52 Set 4-48 — 4-51 Ring option 1-13 Ringer, volume control 1-10 Ringing, distinctive 2-3 — 2-4 S SA buttons 1-13 Send/Remove Message 4-32 — 4-33 Shift buttons 1-10, 1-18 Speaker 1-10 IN-4 Index Speakerphone 1-3, 1-8, 2-8 volume control 1-8, 1-10 Speakerphone paging 4-42 — 4-43 System Access (SA) buttons 1-13 — 1-14 System problems 4-12 System Speed Dial 4-53 — 4-54 T
Index V Voice-announced transfer 4-57 Voice option 1-13 Volume, control 1-10 Index IN-5
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