Warranty

®
Residential & Commercial Products - Limited Warranty
Products & Coverage
Halstead C&W Corp. warrants that its TopTile
®
Teknotile
TM
Ceiling
Tiles (hereafter referred to as “products”) will be free from
manufacturing defects for a specified length of time from the date of
purchase as set forth below. This Limited Warranty only applies
provided the products covered by this warranty are installed and
maintained according to the instructions included in the sold package
(see reverse). Products should be used only in interior areas that are
not exposed to direct sunlight. Products should only be installed in
areas with relative humidity not in excess of 72% and temperatures
between 59°-85° Fahrenheit (15°-30° Centigrade). Products must,
beginning 24 hours post-instal
lation, be continuously maintained at
relative humidity not exceeding 90% and at temperatures between
59°-104° Fahrenheit (15°-40° Centigrade).
Coverage
Application / Period of Coverage
Residential Commercial
Manufacturing
Defect
Limited
Lifetime
Limited
35 Years
Pre-Installation
Halstead C&W Corp. warrants that its products are free of visual
defects. You and/or your installer should carefully inspect each piece
before installation. Any pieces that appear to have defects should not
be installed. Halstead C&W Corp. will not be responsible for any claim
for TopTile
®
products installed with visual defects.
Installation
This warranty covers materials and reasonable labor costs if
professional installation was paid for when the products were
originally installed, provided that such products are installed according
to the installation instructions contained within each package.
Replacement/Repairs
Halstead C&W Corp. reserves the right to repair any products and/or
to use its own source to obtain an installer for replacement products.
In the event that Halstead C&W Corp. repairs or replaces any
products covered under this Limited Warranty, this warranty shall
remain in effect with respect to such products
for a period limited to
the remaining eligible duration of the original warranty.
Terms for Warranty
WITHIN 2 YEARS – If a defect covered by this warranty is found and
reported to the merchant from whom these products were purchased
in writing within two years of the date of purchase, Halstead C&W
Corp. will supply new material of similar color, pattern and quality to
replace the defective area. We will also pay all reasonable labor costs
if professional installation was paid for when the ceiling was installed.
AFTER 2 YEARS AND UP TO 4 YEARS – If a defect covered by this
warranty is found and reported to the merchant from whom these
products were purchased in writing after two years but within four
years of the date of purchase, Halstead
C&W Corp. will supply new
material of similar color, pattern, and quality to replace the defective
area. We will also pay 50% of all reasonable labor costs if
professional installation was paid for when the ceiling was installed.
AFTER 4 YEARS AND UP TO 10 YEARS – If a defect covered by
this warranty is found and reported to the merchant from whom the
products were purchased in writing after four years but within ten
years of the date of purchase, Halstead C&W Corp. will supply new
material of similar color, pattern, and quality at 50% of the original
purchase price. Halstead C&W Corp. will not pay labor costs.
©2014 Halstead C&W Corp.
Last Revised: February 22, 2018
Terms for Warranty (Continued)
AFTER 10 YEARS AND UP TO 20 YEARS – If a defect covered by this
warranty is found and reported to the merchant from whom the products
were purchased in writing after ten years but within twenty years of the
date of purchase, Halstead C&W Corp. will supply new material of similar
color, pattern, and quality at 25% of the original purchase price. Halstead
C&W Corp. will not pay labor costs.
AFTER 20 YEARS – If a defect covered by this warranty is found and
reported to the merchant from whom the products were purchased in
writing after twenty years but within thirty-five years, with respect to a
commercial warranty, or after twenty years, with respect to a residential
warranty, of the date of purchase, Halstead C&W Corp. will supply new
material of similar color, pattern, and quality at 10% of the original
purchase pri
ce. Halstead C&W Corp. will not pay labor costs.
Exclusions
The following are not covered by this warranty:
Dissatisfaction or damage due to improper installation or maintenance
Labor charges for apparent defects at the time of installation
Damage caused by fire or burns, abuse, flooding, leaks, smoke,
fumes, construction or installation
Changes in color, shade or sheen appearance when exposed to
sunlight
Normal wear and tear or shade variations due to exposure to light
Exterior application
Scratches or damage caused by handling or instruments
Minor shading, color or texture differences between samples or
printed color photographs or illustrations and delivered product
Products sold as irregulars or trial grade materials or “as is”
This warranty is void if, beginning 24 hours after installation, these
products are not continuously maintained at relative humidity not
exceeding 90% and at temperatures between 59°-104°F (15°-40°C).
Damage caused by nonstandard conditions of standing water,
moisture, leaks, condensation or excessive humidity. If these products
are exposed to any such nonstandard conditions, they may facilitate
the growth of mold. Mold or damage caused by mold is not covered
by this warranty and is not the responsibility of Halstead C&W Corp. If
these products are exposed to nonstandard conditions, please
remove these products immediately and replace them when
installation conditions are normal.
Halstead C&W Corp. cannot guarantee the fire class rating after
painting
Loss due to loss of time, inconvenience, incidental expenses (such as
telephone calls, labor and/or materials) incurred in the removal or
reinstallation of the affected material, and any other incidental or
consequential damages
Some states do not allow the exclusion or limitation of incidental or
consequential damages so that the above limitations and exclusions may
not apply. Your warranty gives you specific legal rights, and you may
have other legal rights, which vary from state to state.
This warranty is in lieu of any other warranties, expressed or implied.
Please keep your receipt or obtain it from the original purchaser.
Halstead C&W Corp needs the receipt in order to verify date of purchase
to help resolve any problems.
Warranty Owner
With respect to the residential warranty, this warranty applies only to a
resident
homeowner who is the original purchaser of TopTile
®
products,
not to any subsequent homeowner.
Questions About This Warranty
Questions about this warranty can be sent via email to
[e-mail] or via mail to: Halstead C&W Corp., 29 Oakwood
Ave., Norwalk, CT 06850 USA (postage to be paid by sender)
TEKNOTILE
TM
CEILING TILES - WARRANTY
LIMITED LIFETIME RESIDENTIAL WARRANTY
LIMITED 35-
Y
EAR COMMERCIAL WARRANTY