Telephone User Manual

ManualsBrandsToshiba ManualsTelephoneDK424I

726+,%$ Telecommunication Systems Division

May 2000

Digital Business Telephone Solutions

Programming Manual

Software Release 4.3 and ACD

Software Release 3.1

Summary of content (424 pages)

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726+,%$ Telecommunication Systems Division Digital Business Telephone Solutions Programming Manual Software Release 3.1 Software Release 4.
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Strata DK General End User Information The Strata DK Digital Business Telephone System is registered in accordance with the provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations. FCC Requirements Means of Connection: The Federal Communications Commission (FCC) has established rules which permit the Strata DK system to be connected directly to the telephone network.
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Contents Introduction Organization..........................................................................................................................................vii Conventions..........................................................................................................................................viii Related Documents/Media ..................................................................................................................... ix General Descriptions ...............
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Contents System & Station Program 03 for DK40i – Flexible PCB Slot Assignments...................................................................3-4 Program 03 for DK424 – Flexible PCB Cabinet Slot Assignments ....................................................3-6 Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments ...................................................3-8 Program *03 for DK424 – Cabinet Type Identification ....................................................................
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Contents Toll Restriction Program *38 – Standard Telephone Ring-Down Destination..........................................................3-113 Program 39 – Flexible Button Assignments ....................................................................................3-115 Program *40 – Distributed Hunt Group Member Assignments.......................................................3-124 Program *41 for DK424 – T1 Assignment Series (Part 1) ..............................................................
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Contents Least Cost Routing Emergency, Information, and Toll-free Long Distance Toll Restriction Override .......................4-2 Toll Restriction Override by System Speed Dial ..........................................................................4-2 Toll Restriction/Traveling Class Override Codes .........................................................................4-2 Special Common Carrier Authorization ........................................................................................
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Contents Automatic Call Distribution Program 51 – LCR Area Codes .........................................................................................................5-10 Program 52 – LCR Office Code Exceptions for Specified Area Code..............................................5-12 Program 53 – LCR Schedule Assignments for LCR Plans................................................................5-14 Program 54 – LCR Route Definition Tables..............................................................
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Contents E911 Time Zones ..................................................................................................................................7-13 Call-by-Call Programming ..........................................................................................................7-13 Program 16 – Assign CO Line Groups ..............................................................................................7-14 Program *16 – ISDN Trunk Group Type Assignment ..................................
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Introduction This manual provides for programming the following Strata DK digital business telephone systems: ♦ ♦ Strata DK14, Release 3.1 Strata DK40i, DK424 and DK424i, Release 4.3 It is intended for qualified service technicians and system programmers. This manual uses simplified, generic system record sheets that have legends that show you specific port configurations for Strata DK14, DK40i, DK424 and DK424i systems.
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Introduction Conventions Conventions Conventions Description Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. CAUTION! Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely.
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Introduction Related Documents/Media Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page.
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Introduction Related Documents/Media Quick Reference Guides ♦ Digital Telephone ♦ Electronic Telephone ♦ Strata AirLink Integrated Wireless ♦ PC Attendant Console CD-ROMs ♦ Strata DK Library ♦ Strata DK HMIS ♦ StrataControl ♦ DKi Quote ♦ DKi Admin/DKi Backup ♦ Strata DK424 Insight DK (Insight works with the DK424i also) For authorized users, Internet site FYI (http://fyi.tsd.toshiba.
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1 Overview Overview Numerical Program Listing 00 Part 1: Software Check/Remote Maintenance Security Code Assignments X 00 Part 2: RCTU: Random Access Memory (RAM) Test X 01 Station Logical Port Display and/or Change X 02 Station Physical Port Display and/or Change X 03 Flexible PCB Cabinet and Slot Assignments X *03 Cabinet Type Identification X X 04 Station Logical Port Primary Directory Number Assignment X *04 [PhDN] and Distributed Hunt [DN] for Internal Tie Line Calls X 05
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Overview Auto Answer with Zip Tone Assigned to Agent ID X 14-2 ACD Supervisor Passwords X *14-2 DID/Tie/DNIS/ANI Line After Shift and Overflow Substitution Destination X 14-3 Announcement / Music Port Assignments and Queue Pattern X 14-4 Queue Time Out Overflow Destination X 14-5 Overflow Point and Ring No Answer Routing Destination Assignments X 14-6 After Shift Service Destination X 14-71 Queue Size for Alarm (Immediate Assignments) X 14-72 Queue Size for Alarm 1 X 14-73 Queue
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Overview 34 Hold Recall Timing X *34 Station Class of Service (Standard Telephone Camp-on Busy and Busy Override Tone Option) X 35 Station Class of Service X 36 Fixed Call Forward (Voice Calls Only) X *36 System NT Button Lock Password Changing Station Assignment X 37 CO and Tie Line Ring Transfer (Camp-on) Recall Time X *37 Park Recall Timing X 38 Digital and Electronic Telephone Keystrip Type X 39 Flexible Button Assignment X 40 Station CO Line Access *40 Distributed Hunt Gr
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Overview Toll Restriction Class Parameters X 46-11~81 Toll Restriction Class Parameters X Toll Restriction Classes 2~8 X 47 Toll Restriction Exception Office Codes Assigned by Area Codes X 48 Station Toll Restriction Classification X 50-1 Least Cost Routing Parameters X 50-2 Least Cost Routing Home Area Code X 50-31~35 50-4 Least Cost Routing Special Code X Least Cost Routing Long Distance Information (LDI) Plan Number X 50-5 Least Cost Routing Local Call Plan Number X 50-6 Leas
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Overview ISDN ACD Least Cost Routing Toll Restriction Station System Initialization & Test Program Title *64-1 Direct Inward Dialing Parameters X *64-2 Number of DID/DNIS Digits for Trunk Groups X Call by Call Channel Group Assignment X *66-1 *65 Channel Group Number Parameters X *66-2, *66-4 Call-by-Call Trunk Group Codes and Network ID X *66-3 Channel Group/Trunk Parameters X *66-5 Line Directory Number (LDN) Registration X *66-6 LDN/Trunk Group to Channel Group Assignments
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Overview *80 *81, *84, *87 81~89 90 ISDN ACD Least Cost Routing Toll Restriction X Ground/Loop Start/ CO Line to Directory Number Button LED Flash Assignments X Ground/Loop Start/CO Line/Station Auto Attendant, Attendant Console, and Distributed Hunt Group Ringing Assignments X Initializing Program 00~*99 Station System Call Forward Station Ring Assignment (Release 3.
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Overview Alphabetical Program Listing Alphabetical Program Listing Feature or Topic Program Number Account Codes 15, 70, 39, 69, 30, 60 03, 09, *09, 10-4, 11, 14-0, 14-1, *14-1, 14-2, *14-2, 14-3, 14-4, 14-5, 14-6, 14-8, 14-9, 14-71, 14-72, 14-73, 15, 17, 18, 35, 39, 71-1~3 ACD Feature or Topic Call Pickup Call Transfer with Camp-on Program Number 10-1, *15, *31, 39 10-1 Caller ID 03, 10-3, 20, 39, *50, *51, *52, 59, 60-1, 77-4, (DK 14 only: 76-1, 76-2) Add-on Module *29 Camp-on 10-2, 31, *34,
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Overview Alphabetical Program Listing Feature or Topic DNIS Do Not Disturb Do Not Disturb Override Door Lock Control Program Number 12, 17, 20, 60-1, 71-(0-5), 72, 77-4 05, 77-1, 77-2, 79, *79 DSS Console Features 03, 28, 29-1~29-8, 10-2 DTMF and Dial Pulse Assignments DTMF Receiver (QRCU3, K5RCU, RRCS) Operation 03, 50-1, 50-2, 50-3, 50-4, 50-5, 50-6, 51, 52, 53, 54, 55-0, 55-1/2, 56, 60-2, 60-3, 76-1 ISDN 10-1, 10-4, 16, *16, *42-1, *42-2, *43-1~4, *44, *60, *61, *62, *63, *64-1, *64-2, *65, *66-
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Overview Alphabetical Program Listing Feature or Topic Program Number Physical Port Display/Change 02 Feature or Topic *41, *42 10-1, 15 16, 39 Tandem CO Line Connections Pooled Line Buttons 16, 39 Tenant Service 31 Port/Station Number Assignment 04 Privacy/Non-Privacy 31, 30, 39 Tie Lines 03, 04, 15, 17, 30, 37, 71, 72 Toll Restriction 10-1, 30, 35, 41~48, *45-1~3 Toll Restriction Override Privacy Override 10-2, 30, 31 RAM Test (see Memory Test) 00 (Part 2) Redial Last Number Tol
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Overview How to Program a Strata DK System How to Program a Strata DK System Fill out the record sheets that are provided, then enter this data using a 20-button LCD digital (DKT) or electronic (EKT) telephone. Strata DK enables you to enter data from an on-site or offsite PC with Toshiba DKi Admin software. Toshiba highly recommends this easier method of programming. DK14/DK40i: the programming telephone must be any 20-button LCD DKT (or EKT, DK40i only).
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Overview How to Program a Strata DK System Program Sequence Detailed data entry instructions are on the top of each record sheet (see Figure 1-2). 1. From the programming telephone, enter the programming mode by pressing a series of shaded buttons. The shaded buttons represent the entry sequence for all programs. Overview ➤ To use the program sequence on the record sheet 2. Enter the program number. This sequence is unique for every program. The buttons are white on every record sheet. 3.
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Overview How to Program a Strata DK System Programming Data Variations There are two different ways to enter data in Step 3 (Figure 1-2) of a program: pressing the buttons on the dial pad and pressing the LED buttons. Many programs are multidimensional and involve both types of entry. Simple Programs Simple programs such as Program 00, only require data to be specified through the dial pad.
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Overview How to Program a Strata DK System ➤ To check the status of a CO line in Program 15 1. Press the 0RGH button (below the LCD) after entering the program code. 2. Then enter the CO line number to be verified. Overview 3. Press to display the status of the CO line and to advance to the next CO line. Programming LED Buttons Keystrip Template You place a special buttonstrip template (see Figure 1-3) over the 20 flexible feature buttons of the programming telephone.
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Overview First-time Programming First-time Programming Follow these general procedures the first time you install a system or after major hardware changes and/or you need to start from scratch. Step 1: Check Minimum Hardware Requirements A system must have the following minimum hardware installed for programming, as described in the Installation chapters of the Strata DK Installation and Maintenance Manual. ➤ To check hardware requirements on the DK14 and DK40i 1.
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Overview First-time Programming ♦ ♦ ♦ ♦ 2. Install all PCBs. Run Program 91-1 to inform the software of the system hardware configuration. Overview ♦ Timed Reminders Digital Telephone Volume Levels Call Forward Memory (Power Off, then On). Station Message Waiting Status Caller ID Lost Call Memory Step 3: Run Programs 03 and 19-1 1. Run Program 03 for all PCBs that have options. 2. Run Program 19-1 to inform the software of the system option Alternate BGM slot.
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Overview Programming Examples Programming Examples Some commonly used programs have explicit examples (listed below). Refer to these pages to help familiarize you with running these programs.
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Initialization & Test 2 This chapter gives you information on the Strata DK’s Initialization and Test programs. The programs in this chapter are not given in numerical order, rather in order of importance. These programs include: ♦ ♦ ♦ ♦ ♦ ♦ Program 91-9 – System Initialization Program 90 – Initialize Programs 00~99 Program 91-1 – Automatic PCB Recognition and Port Renumber Program 91-2 – Data Transfer from Temporary Memory to Working Memory Program 92 – Initializing Misc.
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Initialization & Test Program 91-9 – System Initialization Program 91-9 – System Initialization Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Initialization Initialized Default: See individual programs Repeat a second time after LEDs 01, 03, 05, 07, and 09 extinguish. ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG Program Telephone Exits Program Mode Press Buttons 01, 03, 05, 07, and 09. LEDs 01, 03, 05, 07, and 09 must be On. Enter programming mode.
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Initialization & Test Program 91-9 – System Initialization Program 91-9 Example Action (press buttons + LED Buttons) 1. Use the programming LCD electronic or digital telephone. (See “Programming Examples” on Page 1-16.) LCD Response Jan 20 Sun No. N-N1 06:43 2. ✱ ✱ ✱ ✱ Enter programming mode. (Do not press [DN] button.) Program Mode 3. 6SNU 6SHDNHU +ROG Access Program 91. System beeps after 6SNU 6SHDNHU is pressed to indicate program number may be entered. Program = 91 4.
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Initialization & Test Program 90 – Initialize Programs 00~*99 Program 90 – Initialize Programs 00~*99 Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Initialization Initialized Default: See individual programs ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU Enter programming mode +ROG 6SNU +ROG 6SNU +ROG Programs to be initialized. Add a range of program numbers by entering XX*XX or XX**XX.
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Initialization & Test Program 90 – Initialize Programs 00~*99 Program 90 Example Action 1. Use the LCD programming phone per Minimum Hardware Requirements on Page 1-14. LCD Response Jan 20 Sun 2. Enter Program mode by pressing ✱ ✱ ✱ ✱ . (Do not press [DN] button.) Program Mode 3. 6SNU 6SHDNHU +ROG Access Program 90. System beeps after 6SNU 6SHDNHU is pressed to indicate program number may be entered. Program = 90 4. 6SNU 6SHDNHU Prepare the system for the programs to be initialized.
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Initialization & Test Program 91-1 – Automatic PCB Recognition and Port Renumber Program 91-1 – Automatic PCB Recognition and Port Renumber Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Initialization Initialized Default: None ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG Program Telephone Exits Program Mode Enter programming mode. (Do not press [DN] button.) Press LED Buttons 01 and 02. LEDs 01 and 02 must be On.
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Initialization & Test Program 91-1 – Automatic PCB Recognition and Port Renumber Program 91-1 Example Action (press buttons + LED Buttons) 1. Use the LCD programming phone per Minimum Hardware Requirements on Page 1-14. LCD Response Jan 20 Sun No. N-N1 06:43 2. ✱ ✱ ✱ ✱ Enter programming mode. (Do not press [DN] button.) Program Mode 3. 6SNU 6SHDNHU +ROG Access Program 91. System beeps after 6SNU 6SHDNHU is pressed to indicate program number may be entered. Program = 91 4.
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Initialization & Test Program 91-2 – Data Transfer from Temporary Memory to Working Memory Program 91-2 – Data Transfer from Temporary Memory to Working Memory Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Initialization Initialized Default: See individual programs ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG Program Telephone Exits Program Mode and Transfers Data Enter programming mode. (Do not press [DN] button.) Press LED Buttons 03 and 04. LEDs 03 and 04 must be On.
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Initialization & Test Program 92 – Initializing Misc. Backup RAM Program 92 – Initializing Misc. Backup RAM Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Initialization - Includes: Initializing Speed Dial Number, VM ID Codes, Character Message Memory, Timed Reminders, Digital Telephone Volume, Called ID, ANI, and Call Forward Backup RAM Initialized Default: See individual programs Clear more data ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Press appropriate buttons as shown below.
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Initialization & Test Program 92 – Initializing Misc. Backup RAM ● ● Program 92-9 does not affect Call Forward External or Fixed Call Forward settings. You must power the system Off then back On to clear telephone LCD Call Forward Displays and Call Forward button LEDs. Call Forward memory is cleared when you run Program 92-9, even if system power is not cycled. Program 92 Example Action (press buttons + LED Buttons) 1. Use the programming LCD electronic or digital telephone.
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Initialization & Test Program 92 – Initializing Misc. Backup RAM Action (press buttons + LED Buttons) LCD Response 7. 6SNU 6SHDNHU Prepare system for another selection (go back to Step 5) or exit Program 92 (continue with Step 8). 92 Select = 8. +ROG Initialized data in system memory (LEDs got out). 92 Select = ## Data Programmed 9. 6SNU 6SHDNHU Exit Program 92. Enter another program number (see “Program 30 – Station Class of Service” on Page 3-76) or exit programming mode (go to Step 10).
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Initialization & Test Program 00 – Part 1: Software Check Program 00 – Part 1: Software Check Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Test - Includes: Remote Maintenance Security Code Assignments Initialized Default: None ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG Select = Code Select = Code Password Codes (4 digits) Password or S/W Check Codes Item LCD Display Ver = 0 ROM Version (not programmable) 1 1st Level Password Password = 2
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Initialization & Test Program 00 – Part 1: Software Check Program 00 Part 1 - Overview This program enables you to run various checks on the Strata DK System. DK14: the QKYS feature key must be installed on the QRCU3 PCB to allow AA. DK40i: the KKYS feature key must be installed on the K5RCU PCB to allow AA. DK424 and DK424i: the RKYS feature key must be installed on the RCTU or BCU to allow AA, ACD, and ACD/MIS.
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Initialization & Test Program 00 – Part 1: Software Check Action (press buttons + LED Buttons) 1111 Define the Level 1 remote maintenance security code from the System Record Sheet (four digits maximum). Level 1 allows remote access to all programs and data. Default Level 1 security code is “0000.” LCD Response 00 Select = 1 Password = 0000 or... 1111 Define the Level 2 remote maintenance security code from the System Record Sheet (four digits maximum).
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Initialization & Test Program 00 – Part 2: Processor RAM Test Program 00 – Part 2: Processor RAM Test Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Test - Includes: Remote Maintenance Security Code Assignments Initialized Default: None General RAM Test Note See “Program 00 Part 2 - Overview” on Page 2-16.
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Initialization & Test Program 00 – Part 2: Processor RAM Test Display Backup RAM Test Results ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU Programming Telephone LCD Displays: DK424 DK14/DK40i TEST 2 X=OK Y=OK TEST 1 =OK or... or...
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3 System & Station This chapter gives you programming information for the Strata DK system and its stations.
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System & Station Program 02 – Station Physical Port Display and/or Change Program 02 – Station Physical Port Display and/or Change Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Logical port number = physical port number Program 90, 91-1, or 91-9 initializes Program 02 To Save existing Physical Port 6SNU ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Logical Port Number The physical port number associated with the l
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System & Station Program 03 for DK14 – Slot Assignments Program 03 for DK14 – Slot Assignments When DK14 is powered On, Program 03 automatically assigns the correct codes for installed PCBs. No record sheet is needed.
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System & Station Program 03 for DK40i – Flexible PCB Slot Assignments Program 03 for DK40i – Flexible PCB Slot Assignments Processor Type: DK40i Program Type: System Initialized Default: PCB codes of PCBs installed prior to running Program 91-1 or Program 91-9 Code 00 for empty slots (15~18), Base KSU has codes for PCBs more codes ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG Turn System Power Off (5 sec) then On ...
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System & Station Program 03 for DK40i – Flexible PCB Slot Assignments Program 03 for DK40i - Overview Program 03 tells the system what type of optional PCBs are installed in the Expansion KSU. You must run Program 03 after installing PCBs with options such as OCA, DIU, etc. Also, run Program 03 for each PCB slot when installing a PCB in that location. It is not necessary to run Program 03 for slots 00~14.
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System & Station Program 03 for DK424 – Flexible PCB Cabinet Slot Assignments Program 03 for DK424 – Flexible PCB Cabinet Slot Assignments Processor Type: All RCTUs Program Type: System Initialized Default: PCB codes of PCBs installed prior to running Programs 91-1 or 91-9; Code 00 for empty slots more codes ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG Turn System Power Off (5 sec) then On. SELECT = Slot Number (00, 01, 11~78) or...
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System & Station Program 03 for DK424 – Flexible PCB Cabinet Slot Assignments DK424 Expansion Cabinet 5 Slot Number S51 S52 S53 S54 S55 S56 S57 S58 S62 S63 S64 S65 S66 S67 S68 S72 S73 S74 S75 S76 S77 S78 PCB Code PCB Type Options Station/Tie/DID/ISDN Port Numbers CO/Tie/DID/ISDN Line Numbers DK424 Expansion Cabinet 6 Slot Number S61 PCB Code PCB Type Options Station/Tie/DID/ISDN Port Numbers CO/Tie/DID/ISDN Line Numbers DK424 Expansion Cabinet 7 Slot Number S71 PCB Code PCB Typ
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System & Station Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments Processor Type: All BCUs Program Type: System Initialized Default: PCB codes of PCBs installed prior to running Programs 91-1 or 91-9; Code 00 for empty slots more codes ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG Turn System Power Off (5 sec) then On. or...
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System & Station Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments DK424i Expansion Cabinet 5 Slot Number S501 S502 S503 S504 S305 S306 S307 S308 S309 S310 PCB Code PCB Type Options Station/Tie/DID/ISDN Port Numbers CO/Tie/DID/ISDN Line Numbers See the following text for specific installation rules on the above PCBs. Program 03 for DK424i - Overview Program 03 tells the system what type of optional PCBs are installed.
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System & Station Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments RCIU/RCIS or RCIU2/RCIS When installing RCIU2/RCIS, enter the Caller ID circuit numbers on the record sheet in place of the CO line number. Each RCIU2/RCIS slot uses eight Caller ID circuits. RCIU2/RCIS circuit numbers are assigned automatically in numerical order (001~200) starting with the lowest slot number, to the highest RCIU2/RCIS slot number in 8-circuit increments.
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System & Station Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments Program 03 Example Action (press buttons + LED buttons) 1. Use an LCD programming phone per Minimum Hardware Requirements on Page 1-14. LCD Response No. 205 06:43 Jan 20 Sun 2. ✱ ✱ ✱ ✱ Enter programming mode. (Do not press [DN] button.) Program Mode 3. 6SNU 6SHDNHU +ROG Access Program 03. System beeps after 6SNU 6SHDNHU is pressed to indicate program number may be entered. Program = 03 4.
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System & Station Program *03 for DK424 – Cabinet Type Identification Program *03 for DK424 – Cabinet Type Identification Processor Type: RCTUE/F or B5CAU/B5CBU Program Type: System Initialized Default: All cabinets = 1 ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Cabinet No. (1~7) Turn System Power Off (5 sec) then On. CABINET = 1 or 2 (type) Type 1 (DK424 or DK424i) Type 2 (DK280) SELECT = (Cabinet No. 1~7) Cabinet Type (1 or 2) or...
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System & Station Program 04 – Station Logical Port [PDN] Assignment Program 04 – Station Logical Port [PDN] Assignment Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: See [PDNs] in the record sheets DK14 Record Sheet ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Station Logical Port Number(s) (see table below) Physical Ports Modular Jack Location Record [PDN] (1~4 digits) [PDNs] (Initialized) 000 000 (10)
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System & Station Program 04 – Station Logical Port [PDN] Assignment DK40i Record Sheet ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Station Logical Port Number(s) (see table below) Logical Ports (Initialized) [PDN] (1~4 digits) Refer to Chapter 2 – DK40i Configuration before installing PCBs in slots 15~18.
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System & Station Program 04 – Station Logical Port [PDN] Assignment DK424 or DK424i Record Sheet ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Station Logical Port Number(s) Processor DISA Port Press [PDN] or Button LED 01 to erase (1~4 digits) Reserved for Special Functions Processor [PDN] Port Range Initialized [PDNs] RCTUA 039 032~039 RCTUA 000~031 200~231 RCTUBA/BB, B1CU 089 080~089 RCTUBA/BB 000~079 200~279 RCTUC/D, B2CAU/BU, B3CAU/BU
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System & Station Program 04 – Station Logical Port [PDN] Assignment Program 04 Overview Program 04 assigns the Primary Directory Number [PDN] to each telephone (logical port). [PDNs] can be one to four digits. [PDNs] must not conflict with Phantom Directory Numbers [PhDNs] or, DK424 Distributed Hunt Directory Numbers set in Program 04. [PDNs] can be changed using Program 04, but door phone and modem numbering cannot.
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System & Station Program 04 – Station Logical Port [PDN] Assignment Program 04 Example Action (press buttons+LED buttons) 1. Use an LCD programming phone per Minimum Hardware Requirements in Chapter 1 - Overview. LCD Response No. N-N1 06:43 Jan 20 Sun 2. ✱ ✱ ✱ ✱ Enter programming mode. (Do not press the [DN] button.) Program Mode 3. 6SNU 6SHDNHU +ROG Access Program 04. The speaker beeps to indicate when to enter a program number. Program = 04 4.
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System & Station Program *04 – [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls Program *04 – [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: See the legend below ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = [PhDN] or DH [DN] Port Number (see table below) To erase existing [PDNs], enter XXX✱XXX (low port ✱ hi
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System & Station Program *04 – [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls Program *04 Overview Program *04 assigns the system Phantom Directory Numbers [PhDNs] and Distributed Hunt (DH) Group [DNs]. All DK systems provide 16 DH groups. [PhDNs] and DH [DNs] can be one to four digits. [PhDNs] and DH [DNs] cannot conflict with each other, or be the same as Primary Directory Numbers assigned in Program 04.
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System & Station Program 05 – Flexible Access Code Numbering Program 05 – Flexible Access Code Numbering Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: See record sheet ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Access Code (1~9) See the table below for standard access codes. +ROG 6SNU +ROG 6SNU +ROG SPECIAL DIAL = New Access Codes The first digit of access codes can be replaced by 2 digits. Press LED Button 01 to enter blanks.
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System & Station Program 05 – Flexible Access Code Numbering Default Access Code 5 Features Affected (N/A = Not Affected/ Cannot Change) Call Pickup Station (#5+Station No.), Ringing CO or DID line (#59) Selected Group Pickup (#5+#320~#339) Directed Pickup of CO Line on Hold (#5+#7 XXX, XXX = 001~200), Pickup Ringing Line (#59) Pick-up External Page (#5 +#30 or for Zone Page #5+#35~#38) [DN] Pickup #5#2+XXX (XXX=[PDN] or [PhDN], DK Release 3.
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System & Station Program *05 – Call Park Pickup Abbreviated Dialing Program *05 – Call Park Pickup Abbreviated Dialing Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SELECT = 1 SELECT = Call Park type: 1 = Change #331 Call Park Pickup Code 2 = Change #332 Call Park Pickup Code +ROG 6SNU +ROG 6SNU +ROG DATA = 1 or 2 digit abbreviated dialing for Call Park Pickup.
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System & Station Program 09 – Built-in Auto Attendant Prompt / Station Assignments Program 09 – Built-in Auto Attendant Prompt / Station Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System and ACD Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Prompt Press prompt number offered to caller. First or second digit.
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System & Station Program 09 – Built-in Auto Attendant Prompt / Station Assignments ➤ To create one-digit dialing prompts and to assign the associated destination station numbers 1. Enter Program 09. 2. When “SELECT” appears on the LCD, press the desired digit (prompt). Then “AUTO ATT DIAL” appears on the LCD. 3. Enter the destination DH or station [PDN] (not Port number) number or plus the ACD group (per Note) associated with the prompts and then the +ROG button. 4.
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System & Station Program *09 – [PDN], [PhDN], DH, ACD or Modem DID Ext. Assignments Program *09 – [PDN], [PhDN], DH, ACD or Modem DID Ext. Assignments Processor Type: See legend below Program Type: Station Initialized Default: See legend below ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Port No. (see legend) DIAL = DID Extension Number (1~4 digits) To add a port range, enter XXX✱XXX (low port ✱ high port). (Do not press # after entering a port range.
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System & Station Program *09 – [PDN], [PhDN], DH, ACD or Modem DID Ext. Assignments Program *09 Overview This program assigns the routing destinations for incoming DID line calls. Program *09 DID extension numbers can be routed to [PDNs], [SDNs], or [PhDNs], ACD Groups, or Distributed Hunt groups. Each [PDN]/[SDN] and/or [PhDN] can appear and ring (immediate, 12 sec. delay or 24 sec. delay with Program *71, *72 and *73) on up to 120 telephones. A DID extension number can ring up to 120 telephones maximum.
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System & Station Program 10-1 – System Assignments, Part 1 of 3 Program 10-1 – System Assignments, Part 1 of 3 Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: LEDs 07, 08, 09, 16, 18, 19 and 20 are On ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 1 Button/ LED X +ROG 6SNU +ROG 6SNU +ROG Light the LED Buttons that are marked with an X in the table below.
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System & Station Program 10-1 – System Assignments, Part 1 of 3 Program 10-1 Overview You can make the following system assignments with Program 10-1: LED 20: Two-CO Line Conference Two lines can be conferenced with one or two telephones (digital, electronic, or standard). Conference (see LED 19) in this program to enable this feature. Also, Two-line Conference must be allowed for DISA, CF-EXT, and DNIS external routing use of outgoing lines.
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System & Station Program 10-1 – System Assignments, Part 1 of 3 LED 07: Ring Transfer of CO Line Allowed This option defines station operation for transferring [DN] and CO line calls. If Ring Transfer is allowed, the system will allow “blind” transfers to busy or idle stations. The transferring station may release a transferred call before the called party answers. If not allowed, the system will allow supervised transfers only—the called station must answer before the transferring station releases.
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System & Station Program 10-2 – System Assignments, Part 2 of 3 Program 10-2 – System Assignments, Part 2 of 3 Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: LEDs 02, 14, 15, and 16 are On ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 2 Button/ LED X Light the LED Buttons that are marked with an X in the table below.
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System & Station Program 10-2 – System Assignments, Part 2 of 3 Program 10-2 Overview You can make the following system assignments with Program 10-2: LED 20: Padded Tone Return With some Central Offices, callers may experience clicking or squealing sounds or a loud DTMF tone return during or after dialing. To counteract this, it is recommended that padded tone return or no tone return be enabled (LED 20 On) or No DTMF tone return (LED 20 Off and LED 11 On).
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System & Station Program 10-2 – System Assignments, Part 2 of 3 LED 15: External Page Included with All Call Page External speakers and all electronic and digital telephones are paged by dialing: Directory Number [DN] + . The $OO &DOO 3DJH button is used to page all digital and electronic telephones only; external speakers are not included when using the button.
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System & Station Program 10-2 – System Assignments, Part 2 of 3 LED 08: Display Dialed Number Timing An LCD telephone will display a dialed number on outgoing calls and the CO line (Program 93) ID name, DNIS, ANI, or Caller ID information on incoming calls for either 15 or 60 seconds before the display changes to the elapsed time of the call. LED 07: Standard Telephone Distinctive Ring If Distinctive Ring is enabled (LED 07 On) the CO line call ring pattern is standard: 0.2 seconds on, 0.4 seconds off, 0.
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System & Station Program 10-2 – System Assignments, Part 2 of 3 This feature applies to loop and ground start lines, and also Tie, DID, and DNIS lines assigned with Program 17, LED 05 On; these lines will use Program 71 (1~3) assignments. Tie and DID lines assigned with Program 17, LED 05 Off cannot be routed to different destinations in the Day/ Day 2/Night modes.
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System & Station Program 10-3 – System Assignments, Part 3 of 3 Program 10-3 – System Assignments, Part 3 of 3 Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: LEDs 11, 13 and 20 On, all other LEDs Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 3 Button/ LED X Light the LED Buttons that are marked with an X in the table below. LED On LED Off SMDI Message Desk Number (001) is sent in SMDI packet.
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System & Station Program 10-3 – System Assignments, Part 3 of 3 LED 19: Speed Dial Entry Timeout Station users can either have up to one minute or up to three minutes to store a Speed Dial number or memo. If they do not store the number or memo within the set time, their station exits the Speed Dial-storage mode and returns to the normal idle state.
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System & Station Program 10-3 – System Assignments, Part 3 of 3 LEDs 13-10: SMDI Station Number Digit Length Set LED 10-13 On so that the hex values add up to the Voice Mail station digit length for SMDI VM interface. (Example: For VP100 or Stratagy/Stratagy DK SMDI interface, set LEDs 10, 11, and 12 on for 7 digits (1+2+4=7). Do not set LED 10-13 Off for Toshiba proprietary interface; it is no longer supported by DK systems.
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System & Station Program 10-3 – System Assignments, Part 3 of 3 LEDs 01~04: Amplified Conference Assignments Light LEDs 01~04 to identify which PEKU ports should be connected to external amplifiers. External Amplified Conference is provided by customer-supplied two-way amplifiers connected to system PEKU ports to amplify “two-line” calls. ♦ DK40i, DK424 and DK424i: Up to four amplifiers can be connected, depending on the DK system type (two PEKU ports per amplifier).
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System & Station Program 10-4 – ACD/ISDN/Tandem Parameters Program 10-4 – ACD/ISDN/Tandem Parameters Initialized Default: LEDs 12 and 14 are On ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 4 Button/ LED X +ROG 6SNU +ROG 6SNU +ROG Light Button/LEDs as defined by the table below. If the X column is checked, the LED should be On. LED On LED Off Call Waiting LCD DIsplay (R4.15) No Call Waiting LCD Display (R4.15) 19 Tie line tandem 16 connection buffers. (R4.
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System & Station Program 10-4 – ACD/ISDN/Tandem Parameters LED 12: BRI ISDN Timer The T-Wait timer for BRI and PRI terminals works the same way. See LED 11 for a description. This timer should be used for BRI terminals and only disabled if the local provider instructs disabling this timer. LED 13: 3.1kHz Audio Calls received from the non-ISDN portion of the public network come in 3.1 kHz audio. A progress indicator is not always provided for these types of calls.
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System & Station Program 10-4 – ACD/ISDN/Tandem Parameters DTMF/ Buffers LED 19 LED 18 LED 17 0 Off Off Off 4 Off Off On 8 Off On Off 12 Off Off On 16 On Off Off 20 On On On 24 On On Off Note Table 3-1 LEDs 19,18 17 Off disables the feature. DTMF Buffers Important! The ports used for buffer memory are not available for telephones. The ports are automatically assigned from the highest numbered port down, for the number of ports used.
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System & Station Program *10 – Enhanced 911 Operation Program *10 – Enhanced 911 Operation Processor Type: DK14, DK40i, all RCTUs Program Type: System Initialized Default: See each program Program *10 provides two QSTU2, RSTU, KSTU2, RDSU, PSTU, or PESU ports to be assigned to interface with central office E911 trunks. E911 enhanced operation provides locator information to the responding agency to provide more complete name and address information, including building, floor, etc.
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System & Station Program *10 – Enhanced 911 Operation Programs *10-11 and *10-12 Overview Programs 10-11 and 10-12 assign which QSTU2, KSTU2, RSTU2, RSTU, RDSU, PSTU, or PESU standard telephone ports are connected to the E911 interface unit. Important! Program 04 Directory Number data must be blank for E911 QSTU2, KSTU2, RSTU2, or RSTU ports.
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System & Station Program 12 – System Assignments, Basic Timing Program 12 – System Assignments, Basic Timing Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Program Timing Code 1 Code 3 15 secs. 1 min. Code 4 2 secs. Code 5 Code 8 0 secs. 1 min. Code 9 4 secs. ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 1, 3~5, 8, 9 Enter program code from the table below.
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System & Station Program 12 – System Assignments, Basic Timing Code 3: Pause Timing Code 3 enables station users to program short and long pauses in Speed Dial numbers. Applies to pauses inserted in Speed Dial numbers used for both telephone voice calls and data calls from data interface units. The short pause length can be set system wide for either 1.5 or 3 seconds with this program. The long pause is always 10 seconds.
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System & Station Program 13 – Defining the Message Center Program 13 – Defining the Message Center Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: No port assigned ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 1 PORT = Station Logical Port Number SELECT 6~9 are not used. Enter the station logical port number of the station to be defined as the Message Center.
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System & Station Program 15 – Ground/Loop/Tie/DID Line Options Program 15 – Ground/Loop/Tie/DID Line Options Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: All LEDs are Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Program Code LED Buttons = CO line Press 6FUROO to advance or 3DJH to go back. Specify CO line by setting LEDs as defined by the table below.
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System & Station Program 15 – Ground/Loop/Tie/DID Line Options Program 15 Overview This program specifies operational options on a line by line basis. Code 0: Automatic Release (AR) on Voice Mail or Voice Calls On loop start CO lines, some COs send the AR (Automatic Release) or CPC (Calling party Control) signal after an external party hangs up (typically 1~15 seconds) to disconnect a loop start line. An AR/CPC signal is a 95 or 450-millisecond open of the CO line loop.
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System & Station Program 15 – Ground/Loop/Tie/DID Line Options Two-CO line DISA calls always release when AR/CPC is sent. DISA release via AR/CPC is not related to this program. CO line calls disconnected by the AR/CPC signal will be represented on the Station Message Detail Recording (SMDR) report by a “*” next to the CO line number. Code 3 does not apply to ground start lines, which automatically disconnect when the external party hangs up. See Important! note in earlier paragraph on Code 0.
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System & Station Program *15 – CO Line Tenant Assignments Program *15 – CO Line Tenant Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: All CO lines assigned to Tenant 1 ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = CO Line Number TENANT = Assign the CO line to a tenant (see legend below) To add a line range, enter XXX✱XXX (low port ✱ high port).
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System & Station Program 16 – Assign CO Line Groups (or Dial 9) Program 16 – Assign CO Line Groups (or Dial 9) Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: All CO lines assigned to the Dial 9 group ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = CO Line Group (see legend) LED Buttons = CO line Only enter the last two digits of the CO line Group, or enter for Dial 9 group.
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System & Station Program 16 – Assign CO Line Groups (or Dial 9) Program 16 Overview Use Program 16 to assign each CO line to a CO line group or a general “dial 9” group. A general group for outside calling is available with a “dial 9” access code as the initialized state for all lines. Lines can be accessed with a dialing code instead of with a CO /LQH button. This is useful for WATS lines or other facilities, and is heavily used in Least Cost Routing and Pooled Line Button assignments.
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System & Station Program 17 – DID/Tie Line Options Program 17 – DID/Tie Line Options Processor Type: DK40i, all RCTUs and BCUs Program Type: System Initialized Default: LED 01/02 Off, LED 03/04 On ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG Enter Line No. that will be DID or Tie line. Light LED Buttons 01~08 as noted in table below To add a port range, enter XXX✱XXX (low port ✱ high port).
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System & Station Program 17 – DID/Tie Line Options LED 08: ANI/DNIS Digit Format Most DID/Tie lines with ANI/DNIS digit format include ✱ tone with digits (LED 08 On). One exception, as of this writing, Sprint provides DNIS without ANI and does not include ✱ tone with digits - in this case LED 08 should be turned Off. Examples of this signal format are: ✱ANI digits✱DNIS digits✱ and ✱DNIS digits✱. DID/Tie lines with normal digit format does not include ✱ tone with digits (LED 08 Off).
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System & Station Program 17 – DID/Tie Line Options LED 03: DID Camp-on/Busy Turn LED 03 On if DID line callers should hear ringback tone and camp on to busy stations when calling busy stations. Turn LED 03 Off if the DID callers should hear busy tone when calling busy stations. Analog Tie lines will not camp-on to busy stations. It is recommended to turn LED 03 On for all DID lines.
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System & Station Program *17 – DID Intercept Port Number (Vacant or Wrong Number) Program *17 – DID Intercept Port Number (Vacant or Wrong Number) Processor Type: DK40i, all RCTUs and BCUs Program Type: System Initialized Default: No data ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = DID Line Number HUNT TO = Enter Intercept Station Logical Port No. Intercept does not apply to Tie line calls. To add a port range, enter XXX✱XXX (low port ✱ high port).
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System & Station Program 19 – Alternate Background Music Source Slot Assignment Program 19 – Alternate Background Music Source Slot Assignment Processor Type: DK40i, all RCTUs and BCUs (not used for DK14. See Program 10-2, LED 10) Program Type: System Initialized Default: Slot 11 more codes ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG Turn System Power Off (5 sec) then On ...
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System & Station Program 20 – Computer and Data Interface Unit Configuration Program 20 – Computer and Data Interface Unit Configuration Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: LED 17 On, all others Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = PDKU/PDSU Station Logical Port Number that is connected to PDIIU-DS or to DKT with PDIU-DI or RPCI-DI LED Buttons 01~06 define data port type; LED Buttons 17~20
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System & Station Program 20 – Computer and Data Interface Unit Configuration Notes ● ● ● ● ● RPCIs and PDIUs cannot be connected to PDKU1 circuit 8, but can be connected to all eight PDKU2 circuits. RPCIs and PDIUs that support data switching cannot be connected to PDKU in all slots.
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System & Station Program 20 – Computer and Data Interface Unit Configuration LED 06: DTR Pulse LED 06 should always be Off. LED 06 should be off for all PDIU-DS, RPCI-DIs, or PDIU-DIs. (Refer to Chapter 10 – Peripheral Installation for more PDIU-DS/modem pool information). LED 05: Auto Pause Behind PBX Turn LED 05 On to enable Auto Pause Behind PBX. This inserts the Auto Pause after a Centrex or PBX access code is dialed by a DIU or RPCI.
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System & Station Program 21 – Modem Pool Port Assignments Program 21 – Modem Pool Port Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU Digital Station Logical Port Number (see notes below) +ROG 6SNU +ROG 6SNU +ROG Standard Telephone Modem Port Number (see notes below) Processor Type Port Range Processor Type Port Range DK14 000~009 B1CU 000~055 DK40i 000~027 B2CAU/BU 000~11
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System & Station Program 21 – Modem Pool Port Assignments Program 21 Overview This program assigns modems to the system modem pool. Program 21 identifies modems connected to standard telephone ports (line side of modem) and digital/PDIU-DS ports (RS-232 side of modem). With data security groups (Program 20, LEDs 17~20) and the call the blocking feature (Program 31, LED 04), modem access can be denied or allowed to data users.
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System & Station Program 22 – RPCI and DIU Station Hunting for Data Calls Program 22 – RPCI and DIU Station Hunting for Data Calls Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Does not assign “hunt-to” ports to any port ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Port Number (see legend below) HUNT TO = (see legend below) Enter the RPCI/DIU digital port number of the “hunt-from” station.
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System & Station Program 23 – Built-in Auto Attendant (AA) Primary Announcement Assignments Program 23 – Built-in Auto Attendant (AA) Primary Announcement Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: No ports assigned ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 1~4 AUTO ATT 1 NO. = Port Select the Auto Attendant device (digital announcer).
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System & Station Program 25-1 – Built-in AA Incoming Call Overflow Time Programs 23 and 24 Overview Programs 23 and 24 assign customer-supplied Auto Attendant announcement devices (digital announcers) to standard telephone ports (QSTU2, KSTU2, RSTU, RSTU2, PSTU, PESU, RDSU/ RSTS). Use Program 23 to assign devices that deliver primary announcements, dialing options and greetings heard when callers first call in; also, devices that deliver secondary announcements.
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System & Station Program 26 – Built-in AA Camp-on Busy Time Program 26 – Built-in AA Camp-on Busy Time Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns an AA Camp-on-Busy Time of 016 seconds to all ports ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Port Number CAMP-On TIME = AA Camp-on-Busy Time Enter the number of the called Station Logical port that needs a Camp-on Busy time assigned.
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System & Station Program 26 – Built-in AA Camp-on Busy Time Program 26 Overview Note This program only applies to Auto Attendant (built-in) calls to busy or ringing stations; it does not apply to ring transfer camp-on time from stations or customer-supplied Auto Attendant devices; see Program 37 Ring Transfer (Camp-on) recall time. This program establishes the time it takes for unanswered Auto Attendant calls camped-on to busy or ringing [DNs] to be routed to other destinations.
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System & Station Program 27 – DKT Handset/Headset Receiver Volume Level Program 27 – DKT Handset/Headset Receiver Volume Level Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: VR=2 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU Digital Telephone Logical Port Number +ROG 6SNU +ROG 6SNU +ROG VR = Enter volume level 1~4 Default volume level is 2.
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System & Station Program 28 – DSS Console/Attendant Telephone Assignments Program 28 – DSS Console/Attendant Telephone Assignments Processor Type: DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns Console #1 to Attendant Telephone #1; Console #2 to Attendant Telephone #2; etc. ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 1~8 DSS ATT = 1~8 Enter the DSS console number. Enter the attendant digital or electronic telephone number.
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System & Station Program 28 – DSS Console/Attendant Telephone Assignments Program 28 Overview DK40i: allows up to three DSS consoles (DK40i KSU supports one DSS, Expansion Unit supports two more). A DDSS console can only be connected to circuit 8 of the DK40i base digital ports or a PDKU, and an HDSS console can only be connected to circuits 7 and 8 of a PEKU.
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System & Station Program 29-1~8 – DSS Console and Number Button Assignments Program 29-1~8 – DSS Console and Number Button Assignments Processor Type: DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: See “Program 29 - Initialized Default DSS Console Button Assignments” on Page 3-73. ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = DDSS/HDSS console number 1~8 CODE = Assign Speed Dial, trunk access, or DSS access to this button chosen.
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System & Station Program 29-1~8 – DSS Console and Number Button Assignments Program 29-1~8 Overview Each button on the DSS consoles can be flexibly assigned as either a Direct Station Selection ('66), Line (&2), or 6' button. The standard equipped 1LJKW 7UDQVIHU (17), and $OO &DOO 3DJH ($&) buttons may be changed to one of these three types, but not vice versa. Station Speed Dial buttons assigned to a DSS console share the associated attendant digital or electronic telephone’s Speed Dial memory.
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System & Station Program 29-1~8 – DSS Console and Number Button Assignments Program 29 - Initialized Default DSS Console Button Assignments Group 1 Group 2 DSS Button No.
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System & Station Program *29 – Add-on Modules Button Assignments Program *29 – Add-on Modules Button Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: See “Button Assignments” on Page 3-75. ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG Enter the station logical port of the telephone which will have buttons assigned to its attached Add-on. CODE= See the Code Table below.
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System & Station Program *29 – Add-on Modules Button Assignments Important! Run this program for each station that has an ADM or the ADM will not function. Program at least one ADM key for each ADM. It is impossible to assign [PDNs], [SDNs] or [PhDNs] to DSS consoles or ADMs. Button Assignments Add-on Module 1 Button No. DK14 DK40i RCTUA RCTUB B1CU RCTUC/D RCTUE/F B2CAU/BU B3CAU/BU B5CAU/BU Add-on Module 2 Button No.
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System & Station Program 30 – Station Class of Service Program 30 – Station Class of Service Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: LEDs 01, 05 and 07 for all ports ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Station Logical Port Number(s) Enter the port numbers to which class of service must be assigned. To add a port range, enter XXX✱XXX (low port ✱ high port).
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System & Station Program 30 – Station Class of Service Program 30 Overview Program 30 enables or disables features for individual telephones at the station level. The following text describes Program 30 LEDs. LED 20: SLT/ISDN Terminal “#” Dial This feature applies to single-line telephones and ISDN station terminals to indicate when a number has been dialed and to begin dialing a sub-address. If a is dialed as the first digit, it indicates that a feature access code is being entered.
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System & Station Program 30 – Station Class of Service LED 15: Change Verified Account Code With LED 15 On, a station can change the Verified Account Codes established in Program 69.
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System & Station Program 30 – Station Class of Service LED 09: Change Toll Restriction (TR) Override Code When enabled (LED 09 On), two TR Override codes are available. When one of these codes is dialed from any station, all Toll Restriction is bypassed. Change TR Override codes by pressing [PDN] + for Code 1, or [PDN] + for Code 2. Press 5HGLDO to store.
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System & Station Program 30 – Station Class of Service LED 03: Microphone Button On at Start of Call When enabled (LED 03 On), the microphone and Mic button LED is turned On at the start of an on-hook speakerphone call. For this feature to work, you must enable the MIC button lock operation (LED 02 On). When receiving internal DN calls, the flexible Microphone Cutoff (0LFURSKQ &XW RII) button (Program 39) can be used to prevent room monitoring and Handsfree Answerback.
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System & Station Program 30 – Station Class of Service Action (press buttons + LED buttons) 6. LCD Response LED buttons 01~20 LED buttons 01~20 activate features for each station port or port range.
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System & Station Program *30 – Telephone Group Page Assignments Program *30 – Telephone Group Page Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU Enter the station logical port which will be assigned to page a group or groups. To add a port range, enter XXX✱XXX (low port ✱ high port).
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System & Station Program 31 – Station Class of Service Program 31 – Station Class of Service Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: LED 10 On for Ports 000~119; LED 11~13 On for all ports. ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Station Logical Port Number(s) Enter the port numbers to which class of service must be assigned. +ROG 6SNU +ROG 6SNU +ROG Light LED Buttons for the port specified in the last step.
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System & Station Program 31 – Station Class of Service Program 31 Overview Program 31 sets most voice mail or External Auto Attendant port assignments. Each standard telephone port (QSTU2, RSTU2, RSTU, PSTU, PESU, RDSU, KSTU2, QSTU2) connected to a Toshiba Stratagy, Stratagy DK or VP voice mail system should have LEDs 04, 15, 16, 17, 18, 19, and 20, and one of the following: 05, 06, 07, or 08 turned On. These LED’s should be On for VM ports only, not for telephone ports.
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System & Station Program 31 – Station Class of Service LED 20: Toshiba Stratagy/VP (B + Station Number) Use with Toshiba Stratagy/Stratagy DK/VP systems connected to a standard telephone port (PSTU, RSTU, RSTU2, PESU, RDSU, KSTU2 and QSTU2). Toshiba voice mail systems receiving DTMF B tone followed by the station number may not know where the call is coming from - such as hold recall or “blind” ring transfer recall.
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System & Station Program 31 – Station Class of Service LED 15: Toshiba Stratagy, Stratagy DK and/or VP Integration (A Tone/D Tone) When enabled (LED 15 On), sends an answer tone (DTMF A tone) to the Toshiba voice mail system when a station answers, and a disconnect tone (DTMF D tone) when a station disconnects. This allows Toshiba voice mail systems to respond quickly rather than waiting during long timeouts.
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System & Station Program 31 – Station Class of Service BOV and Camp-on muted ring tone frequency for standard telephone: BOV tone is a 160ms burst of 1209Hz/ unmodulated, twice - three seconds apart. Camp-on tone is two one-second bursts of 1209Hz/interrupted by 160ms bursts, three seconds apart. LED 10: All Call Page Allowed-Digital and Electronic Telephones When enabled, (LED 10 On) any station can be allowed to receive an All Call Page and still have the ability to initiate an All Call Page.
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System & Station Program 31 – Station Class of Service LED 03: Off-hook Call Announce (OCA) Enabled (Receive) Enable this option (LED 03 On) for any digital or electronic telephone requiring OCA. Telephones must be equipped for OCA. OCA is not available on standard telephones. This feature does not affect the station’s ability to originate OCA. Digital telephones: Speaker OCA requires a DVSU in the telephone. Also, the PDKU supporting OCA must have code 62 or 64 set in Program 03.
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System & Station Program *31 – Group Pickup Assignments Program *31 – Group Pickup Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU Station Logical Port Number Enter the station logical port which will be assigned to a pickup group or groups. To add a port range, enter XXX✱XXX (low port ✱ high port).
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System & Station Program 32 – Automatic Preference Program 32 – Automatic Preference Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns Ringing Code 1 and Automatic Off-hook (Preference) Code 00 for all ports ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Station Logical Port Number Enter the port number of the station having preference defined. To add a port range, enter XXX✱XXX (low port ✱ high port).
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System & Station Program 32 – Automatic Preference Program 32 Overview This program defines which [PDN] or CO line a digital (cordless, corded, or Strata AirLink wireless) and electronic telephone will be automatically connected to when the telephone handset is taken off-hook or the 6SNU button is used. Note Strata AirLink wireless handsets do not have a 6SNU button.
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System & Station Program *32 – RS-232 Voice Mail Message Center Port Program *32 – RS-232 Voice Mail Message Center Port Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG VM PORT = Voice Mail Message Port SELECT = Station Logical Port Number (see ranges below) Enter the Voice Mail Message Center Port number (see ranges below) that should be assigned to each station.
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System & Station Program 33 – [PDN]/ [PhDN] Station Hunting (Voice Calls Only) Program 33 – [PDN]/ [PhDN] Station Hunting (Voice Calls Only) Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = [PDN] or [PhDN] Port Reference Number of the “hunt-from” station. To add a port range, enter XXX✱XXX (low port ✱ high port).
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System & Station Program 33 – [PDN]/ [PhDN] Station Hunting (Voice Calls Only) On Ring-first systems, if a [PDN] appears on more than one button (on owner’s telephone), the DK will not hunt until all appearances of the [PDN] are in use. On Voice-first systems, the system will hunt for an available station if any one of the [PDN] appearances is busy. Program 33 - Example Action (press buttons+LED buttons) 1.
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System & Station Program *33 – [PhDN] Owner Telephone Assignment Program *33 – [PhDN] Owner Telephone Assignment Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Blanks (no data) ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SELECT = [PhDN] Port Reference Number Processor Type [PDN] Port Range [PhDN] Port Range +ROG 6SNU +ROG 6SNU +ROG Enter the [PDN] Owner Station Logical Port Number.
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System & Station Program *33 – [PhDN] Owner Telephone Assignment Program *33 Overview This program assigns each [PhDN] to a designated “Owner” telephone. Each [PhDN] must be assigned to a designated “Owner” telephone and that [PhDN] must be assigned (using Program 39) to appear on the owner telephone. If a [PhDN] is not assigned to an “Owner” telephone, it cannot receive calls (caller will receive reorder tone) but it can be used to originate calls.
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System & Station Program 34 – Hold Recall Timing Program 34 – Hold Recall Timing Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns a Hold Recall Time of 032 seconds to all ports ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU Port +ROG 6SNU +ROG 6SNU +ROG SELECT = Station Logical Port Number HOLD TIME = Seconds Enter the port number having its Hold Recall Time defined. Enter the number of seconds the system will wait (three digits).
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System & Station Program *34 – Station Class Of Service Program *34 – Station Class Of Service Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: LED 01 On for all ports ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SELECT = Station Logical Port Number Enter the port number(s) being defined. +ROG 6SNU +ROG 6SNU +ROG LED = Select LEDs to light for the port specified in the last step. Mark an “X” in the table below for all LEDs which should be lit.
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System & Station Program *34 – Station Class Of Service Program *34 Overview Program *34 assigns Camp-on tone to standard telephones. A standard telephone can receive (LED 01 On), or be blocked (LED 01 Off) from receiving Campon tone depending on how LED 01 is programmed for its standard station port.
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System & Station Program 35 – Station Class of Service Program 35 – Station Class of Service Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: LED 01, 02, 04, 05, 16 are On, all other LEDs Off. ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Station Logical Port Number Enter the port number(s) being defined. +ROG 6SNU +ROG 6SNU +ROG LED = Select LEDs to light for the port specified in the last step.
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System & Station Program 35 – Station Class of Service Program 35 Overview LED 19: Busy Station Transfer (BST), LED 20 / Busy Station Ringing (BSR) BST and BSR operate together to ensure that a busy digital or electronic telephone station always receives transferred line calls along with LED and tone indications. The station or Voice Mail (VM)/auto attendant device that transfers the call must be programmed with BST (LED 20 On) and the station port that receives it must have BSR (LED 19 On).
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System & Station Program 35 – Station Class of Service LED 17: Continuous DTMF Tones Off 2000-series digital telephones can send DTMF tones for as long as station users press their buttons (80 msec. minimum). This feature can be disabled (LED 17 On). If it is disabled, DTMF tones sent by these telephones will be either 80 or 160 milliseconds depending on the selection made with Program 10-1, LED 04 and Program 10-2, LED 06. PDKU1 does not support continuous DTMF tones on 2000-series digital telephones.
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System & Station Program 35 – Station Class of Service Table 3-2 ISDN Immediate Dialing for Call Types (continued) Call Type Equal Access Program Number Dialed from Station 45-1-7 10XXX Equal Access + National 45-1-8 1010XXX Equal Access + Local 1015XXX 1015XXX ISDN Immediate Dialing Available Equal Access + OAC Yes Equal Access + Credit Equal Access + International No Equal Access + Operator 45-1-9 101XXX Service Access Code Special DIal ✱XX Ext.
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System & Station Program 35 – Station Class of Service LED 06: Disable Hold Display Scrolling (Release 3.2) If LED 06 is On, Hold Display scrolling is disabled. Also, a telephone LCD cannot display which CO lines are on hold on a [PDN] if the 6FUROO button is pressed. Hold Display causes the [DN] button LED, of the line displayed on the LCD, to flash at a fast rate. If LED 06 is Off, Hold Display Scrolling is enabled. Prior to Release 3.2, Hold Display Scrolling was always enabled.
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System & Station Program 36 – Fixed Call Forward Program 36 – Fixed Call Forward Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Does not assign a Fixed Call Forward location to any port ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Station Logical Port Number FORWARD TO TEL = Port Number Enter the port number of the station that needs a Fixed Call Forward location assigned.
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System & Station Program *36 – System NT Button Lock Password Changing Station Assignment Program *36 – System NT Button Lock Password Changing Station Assignment Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: 000 ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG Tenant Number 1~4 DATA = Station port designated as Night Transfer Lock Password Change Station for selected tenant.
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System & Station Program 37 – Ring Transfer (Camp-on) Recall Time Program 37 – Ring Transfer (Camp-on) Recall Time Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns Ring Transfer Recall Time of 32 seconds to all ports ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU Port +ROG 6SNU +ROG 6SNU +ROG SELECT = Station Logical Port Number HOLD TIME = Port Number Enter the port number that needs a Ring Transfer Recall Time assigned.
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System & Station Program *37 – Park Recall Timing Program *37 – Park Recall Timing Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns Ring Transfer Recall Time of 32 seconds to all ports ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Station Logical Port Number PARK TIME = Seconds Enter the port number having its Park Recall Time assigned. Enter the number of seconds the system will wait (three digits).
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System & Station Program 38 – Digital and Electronic Telephone Keystrip Type Program 38 – Digital and Electronic Telephone Keystrip Type Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns Code 31 to all ports Important! If you only want to view Program 38 data, do not press +ROG, press 6SNU. Pressing +ROG will change Program 39 assignments. 6SNU ...
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System & Station Program 38 – Digital and Electronic Telephone Keystrip Type Program 38 Overview Four telephone button arrangements are provided (see the Program 38 System Record Sheet). It is best to start with one of these four, and then move on to Program 39, where individual buttons may be programmed. Initialized data treats all digital telephone ports as 20-button types with 17 CO /LQH buttons, one [PDN] button, one 'R 1RW 'LVWXUE button, and the 6SHHG 'LDO button.
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System & Station Program 38 – Digital and Electronic Telephone Keystrip Type Assignments for 1000-Series Digital Telephone Keystrips CO15 CO16 CO17 DND SDS SD12 SD13 SD14 DND SDS PAU RDL SDS DND FLASH CO10 CO11 CO12 CO13 CO14 CO10 CO11 CO12 SD10 SD11 SD11 SD12 SD13 SD14 SD15 CO5 CO6 CO7 CO8 CO9 CO5 CO6 CO7 CO8 CO9 CO5 CO6 CO7 CO8 CO9 [PDN] CO1 CO2 CO3 CO4 [PDN] CO1 CO2 CO3 CO4 [PDN] CO1 CO2 CO3 CO4 Code 31 (Default) – 20-Button (A) Code 32 – 20-B
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System & Station Program 38 – Digital and Electronic Telephone Keystrip Type 10 09 08 07 06 05 04 03 02 01 30, 50, 70 90, 110, 130, 150, 170, 190 29, 49, 69 89, 109, 129, 149, 169, 189 28, 48, 68 88, 108, 128, 148, 168, 188 27, 47, 67 87, 107, 127, 147, 167, 187 26, 46, 66 86, 106, 126, 146, 166, 186 25, 45, 65 85, 105, 125, 145, 165, 185 24, 44, 64 84, 104, 124, 144, 164, 184 23, 43, 63 83, 103, 123, 143, 163, 183 22, 42, 62 82, 102, 122, 142, 162, 182 21, 41, 61 81, 101, 121, 141, 161, 181 Not
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System & Station Program *38 – Standard Telephone Ring-Down Destination Program *38 – Standard Telephone Ring-Down Destination Processor Type: Release 4.
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System & Station Program *38 – Standard Telephone Ring-Down Destination Program *38 Overview Standard telephones can be assigned to ring a destination automatically by going off-hook (ring down). They can also be programmed to ring a destination if an incomplete valid number is dialed. This program assigns the ring down destination. The timer in Program 12-1 determines when the destination should ring after the standard telephone goes off hook or if an incomplete valid number is dialed.
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System & Station Program 39 – Flexible Button Assignments Program 39 – Flexible Button Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: See Program 38 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Port Number Code Enter the port number(s) to which class of service must be assigned. To add a port range, enter XXX✱XXX (low port ✱ high port). Port No.
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System & Station Program 39 – Flexible Button Assignments Program 39 Overview Program 39 assigns features to the flexible buttons for individual telephones in the system. Several types of buttons can be assigned with this program, including: ♦ ♦ ♦ Feature [PDNs], [SDNs] and [PhDNs] – Message Waiting buttons can be assigned to [PhDNs] Alert Signal (Buzz key) Feature Buttons Assignments You can assign commonly used telephone features to any flexible button (see Table 3-1).
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System & Station Program 39 – Flexible Button Assignments Table 3-3 Feature Button Codes for Digital, Electronic, and Strata AirLink Wireless Telephones (continued) Button Function Button Labels Code Call Forward A.C.
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System & Station Program 39 – Flexible Button Assignments Table 3-3 Feature Button Codes for Digital, Electronic, and Strata AirLink Wireless Telephones (continued) Code Notes Night Transfer Lock Tenant 1 Night Lock1 or NT1 L1 Night Transfer Lock Tenant 2 Night Lock2 or NT2 L2 Night Transfer Lock Tenant 3 Night Lock3 or NT3 L3 Button Function Button Labels 431 432 433 Available with RCTUA3, RCTUBA3/RCTUBB3 or RCTUC/D3 Release 3 or above only.
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System & Station Program 39 – Flexible Button Assignments Directory Number Button Assignments ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU ; ; ; Enter the logical port number of the telephone that will be assigned a [DN] button. Press the telephone button to which the [DN] button should be assigned. < < < +ROG 6SNU +ROG 6SNU +ROG ...or == = YYY = the Program 04 Port Number (000~336) of the [DN] that should be assigned.
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System & Station Program 39 – Flexible Button Assignments Button Type Button Labels Primary Directory Numbers [PDNs] [PDN] NNNN - 1, Highest button [PDN] NNNN - 2, next highest 4-Maximum of same [PDN] NNNN - 3, next highest [PDN] per telephone [PDN] NNNN - 4, Lowest button Secondary Directory Numbers [SDNs] 16 total [PDNs] + [SDNs]; 4-Maximum of same [SDN] per telephone [SDN] NNNN - 1, Highest button [SDN] NNNN - 2, next highest [SDN] NNNN - 3, next highest [SDN] NNNN - 4, Lowest button Code Notes #
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System & Station Program 39 – Flexible Button Assignments ♦ ♦ The total number of [DNs] allowed on a telephone ([PDN], [SDNs], and [PhDNs]) is limited to the number of buttons on the telephone (i.e., a 20-button telephone can have 20 [DN] buttons). The number of [SDN] buttons programmed on a telephone for a given Primary Directory Number must always be the same as the number of [PDN] buttons that exist on the [PDN] owner telephone.
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System & Station Program 39 – Flexible Button Assignments Alert Signal Button Assignments ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU Enter the logical port number of the telephone that will be assigned an $OHUW 6LJQDO button. +ROG 6SNU +ROG 6SNU +ROG YYY = the Program 39 code for the $OHUW 6LJQDO button that should be installed. Press the telephone button to which $OHUW 6LJQDO should be assigned. Station Number: _______ Alert Signal Button No.
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System & Station Program 39 – Flexible Button Assignments Alert Signal Button Programming Example Station 200 Station 202 Code = 427 SD *48 = 202 Signal 1 Signal 1 Code = 427 SD *48 = 200 Code = 428 SD *47 = 203 Signal 2 Signal 2 Code = 428 SD *47 = 201 Code = 430 SD *45 = 204 Signal 4 Station 203 Station 201 Code = 427 SD *48 = 203 Signal 1 Code = 428 SD *47 = 202 Signal 2 Code = 429 SD *46 = 204 Signal 1 Code = 427 SD *48 = 201 Signal 2 Code = 428 SD *47 = 200 Station 204 Signal 3 C
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System & Station Program *40 – Distributed Hunt Group Member Assignments Program *40 – Distributed Hunt Group Member Assignments Processor Type: DK14, DK40i, all RCTUs Program Type: Station Initialized Default: No member (station port) assigned to any DH Group ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Distributed Hunt (DH) Group Number (see legend) DATA = Hunt Port Number When editing the data field, use LED Button 01 to delete a number.
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System & Station Program *40 – Distributed Hunt Group Member Assignments Program *40 Overview This program assigns the members (station primary [DN] port numbers and hunting orders [01~32] of Distributed Hunt (DH) groups [900~915]). When a member of a DH group is added or deleted, all the other members’ hunting orders are automatically shifted to a new sequential order.
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System & Station Program *41 for DK424 – T1 Assignment Series (Part 1) Program *41 for DK424 – T1 Assignment Series (Part 1) Processor Type: RCTUBA/BB, RCTUC/D, RCTUE/F, B1CU, B2CAU/BU, B3CAU/BU and B5CAU/BU Program Type: System Initialized Default: See each program Series Overview Use Program *41 (Part 1) and *42 (Part 2) series to set T1 parameters and assignments on the DK424. See the Strata DK Configuration and T1 sections for additional T1 information.
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System & Station Program *41 for DK424 – T1 Assignment Series (Part 1) – T1 Channel Assignments Program *41-2 Initialized Default: 1 = Loop Start More channels ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG Turn System Power Off (5 sec) then On or... SELECT = 2 Run Program 91-2 Enter the RDTU being programmed (1~8). Enter the line type to be assigned to the RDTU channel: Enter the RDTU channel number (01~24) to be assigned a line type.
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System & Station Program *41 for DK424 – T1 Assignment Series (Part 1) See Program 17 for other Tie/DID assignments; see Program *17 and Program *09 for other DID assignments. Important! Notes You must cycle system power or run Program 91-2 to transfer Program *41-2 data from temporary memory to working memory. Turn system power Off (five seconds) and On after running Program *41-2.
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System & Station Program *41 for DK424 – T1 Assignment Series (Part 1) Program *41-4 – T1 Span Receive Level Pad Assignments Initialized Default: 4 (-3dB) ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 4 Enter one of the following pad codes for the transmission of path: Enter the RDTU being programmed (1~8). RDTU No.
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System & Station Program *42-1 – Primary Timing Reference Assignments (Release 3.1 and earlier) Program *42-1 – Primary Timing Reference Assignments (Release 3.1 and earlier) Initialized Default: Primary = 1, Secondary = 2 ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SEL = 1 or 2 1 - Primary Source 2 - Secondary Source Select +ROG 6SNU +ROG 6SNU +ROG RDTU PCB Number (1~8) Enter the RDTU PCB number that is connected to the primary reference T1 (span line) clock source.
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System & Station Program *50 – Caller ID Circuit Assignments to CO Line PCBs Program *50 – Caller ID Circuit Assignments to CO Line PCBs Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: No RCIU/RCIS circuits assigned ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG Run Program 91-2 Processor DK14 001~004 DK40i 001~012 RCTUA 001~016 RCTUBA/BB 001~048 RCTUC/D 001~144 RCTUE/F 001~200 B1CU 001~032 B2CAU/BU 000~120
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System & Station Program *50 – Caller ID Circuit Assignments to CO Line PCBs Program *50 Overview In DK40i and DK424, each analog ground/loop start CO line that receives Caller ID information from the local Central Office must be assigned to an RCIU or RCIS circuit using this program. In DK14, each CO line that receives Caller ID must be assigned an MLX-41 interface box circuit number. For information regarding the MLX-41, see Chapter 1 - DK14 Installation in the Strata DK I&M Manual.
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System & Station Program *51 – Station Memory Allocation Program *51 – Station Memory Allocation for Storing Caller ID/ANI Numbers on Abandoned/ Unanswered Calls Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: No memory for all ports ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU Processor Station Ports DK14 000~007 DK40i 000~027 RCTUA 000~031 RCTUBA/BB 000~079 RCTUC/D 000~239 RCTUE/F 000~335 B1CU 000~055 +ROG 6SNU +ROG 6SNU +ROG BUF
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System & Station Program *51 – Station Memory Allocation Program *51 Overview Use this program to allocate “Abandon-Call-Memory” when any LCD telephone must store abandon call information for Caller ID, Ground/Loop start line and/or ANI, DID/Tie lines. On direct incoming calls that ring on more than one telephone, the Caller ID, Ground/Loop start, line must also be assigned to the designated abandon call storage LCD telephone in Program *52.
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System & Station Program *52 – Caller ID/ANI Abandoned Call Number Station Owner Assignments Program *52 – Caller ID/ANI Abandoned Call Number Station Owner Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: No station owners assigned ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Caller ID or ANI CO Line Number CLASS OWNER = the station port number that should store Abandon Call Numbers for the Caller I
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System & Station Program *52 – Caller ID/ANI Abandoned Call Number Station Owner Assignments Program *52 Overview Use this program for any LCD telephone that must store abandon call information for Caller ID, Ground/Loop start lines and/or ANI, DID/Tie lines must be allocated “Abandon-Call-Memory” LCD telephones can be allocated memory to save up to 100 numbers in 10 number increments (see IDL totals).
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System & Station Program 58 – DK424 Attendant Console Series (Part 1) Program 58 – DK424 Attendant Console Series (Part 1) Processor Type: RCTUBA/BB, RCTUC/D and RCTUE/F, B1CU, B2CAU/BU, B3CAU/BU, B5CAU/BU Program Type: Station Initialized Default: See each program Program 58-1 – Attendant Console Overflow Timer Initialized Default: 32 seconds ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 1 +ROG 6SNU +ROG 6SNU +ROG DATA = 011~999 seconds DATA = Program 58-1 Overview Incoming Line C
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System & Station Program 58 – DK424 Attendant Console Series (Part 1) Program 58-2 Overview This program identifies in software the type of display connected to each console. It also enables you to set priorities for types of incoming calls. You can also enable Call Waiting tones. LED 01: Attendant Console Display Type Base units can connect to an Electroluminescent (EL) display (LED 01 On) or Extended Graphics Adapter (EGA) Display (LED 01 Off).
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System & Station Program 58 – DK424 Attendant Console Series (Part 1) Notes ● ● EMRG has first priority over the above key assignments. See Program 59 for the function of each button. Program 58-5 – Attendant Console Overflow Destination Assignments Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 5 +ROG 6SNU +ROG 6SNU +ROG Enter the overflow destination port number.
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System & Station Program 59 – Attendant Console Flexible Button Codes Program 59 – Attendant Console Flexible Button Codes Processor Type: RCTUBA/BB, RCTUC/D, RCTUE/F, B1CU, B2CAU/BU, B3CAU/BU and B5CAU/BU Program Type: Station Initialized Default: Given throughout this section ✱ ✱ ✱ ✱ 6SNU +ROG +ROG 6SNU +ROG 6SNU +ROG Attendant Console (1~4) DATA = Button Code See legend.
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System & Station Program 59 – Attendant Console Flexible Button Codes Program 59 Overview Attendant Consoles have 24 flexible buttons (12 on left and 12 on the right side of the dial pad). This program is used to assign each button to an available function or options. Program 59 record sheets define the button options (and codes) available. Table 3-4 Required PC Attendant Console Button Codes Button Function Button Labels Code Notes Conference Conf 297 Starts conference calls.
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System & Station Program 59 – Attendant Console Flexible Button Codes Table 3-7 Optional Attendant Console Button Codes Button Function Button Labels Alarm Alarm Reset or ALRM Call Pickup Tenant 1~Call Pickup Tenant 4 PKUP 1~PKUP 4 Code Notes 477 Resets alarm condition system-wide. 435~438 Picks up tenant 3’s ringing CO calls. CO line access of appearing calls.
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System & Station Program 59 – Attendant Console Flexible Button Codes Table 3-8 Additional Feature Button Codes (continued) Button Function Button Labels Code Notes Call Park and Page Call Park/Page or CP/PG 463 Parking and Paging Park Pickup. Call Pickup (Directed) Directed Pickup or PKUP 484 Picks up ringing or held intercom, trunk calls, and page. Call Pickup (Group)4 Group Pickup 480 Picks up a call to any group to which station is assigned in *31.
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System & Station Program 60-1 – SMDR Data Output Options Program 60-1 – SMDR Data Output Options Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: LED 01 Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 1 LED/ Button X +ROG 6SNU +ROG 6SNU +ROG Light the LED Buttons that are marked with an X in the table below.
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System & Station Program 60-2~7 – SMDR Output/Account Code Digit Length Program 60-2~7 – SMDR Output/Account Code Digit Length Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Item 2: 10 seconds Item 3: SMDR output is enabled for answered incoming/outgoing calls Item 4: a 6-digit length is assigned to all Forced/Voluntary Account Codes Item 7: 21 digits ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 2~7 (Item) See table
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System & Station Program 60-2~7 – SMDR Output/Account Code Digit Length Program 60-2-7 Overview This program assigns the type of data to send to the Station Message Detail Report (SMDR). Item 2: SMDR Threshold Time The time that a call must be in progress before it will register with SMDR can be set to 1 or 10 seconds. Item 3: SMDR Output System output to a Station Message Detail Recording (SMDR) device can include information for both incoming and outgoing calls, or only for outgoing calls.
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System & Station Program 60-8 – Call Forward External (Remote Change, Security) ID Code Program 60-8 – Call Forward External (Remote Change, Security) ID Code Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: No digits More Codes ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 8 Telephone port number to which the CF Ext ID (security) code will be assigned.
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System & Station Program 69 – Verified Account Codes Program 69 – Verified Account Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Blank More Codes ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU Verified Account Code (1~15 digits) SELECT = Verified Account Code Number (VACN) Name 3-148 +ROG 6SNU +ROG 6SNU +ROG Processor Type Port Range Processor Type Port Range DK14 000~009 B1CU 000~055 DK40i 000~027 B2CAU/BU 000~111 RCTUA 00
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System & Station Program 69 – Verified Account Codes Program 69 Overview Verified Account Codes (VACs) may be added, deleted, or changed with Program 69. Each Verified Account Code can be 1~15 digits long, but cannot exceed the Account Code length requirement set in Program 60-4. Account Codes may not conflict with (be the same as) emergency numbers in Program 44-91~93. The following programs and options should be considered when establishing Verified Account Codes.
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System & Station Program 70 – Verified Account Code Toll Restriction Assignments Program 70 – Verified Account Code Toll Restriction Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: 000 for all VACNs ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Verified Account Code Number (VACN) VAC Restrict Code (00~10) 00 =No Station Toll Restriction DATA = VAC Digit Restriction 0 = No Digit Restriction 1 = Digit Restr
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System & Station Program 70 – Verified Account Code Toll Restriction Assignments Program 70 Overview A Toll Restriction Class can be assigned with this program to each of the 300 Verified Account Codes assigned in Program 69. This class of restriction overrides the normal station class of restriction assigned in Program 48 when a VAC is entered at the station. The station resumes its Program 48 restriction after the call is disconnected.
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System & Station Program 71 – DNIS Program 71 – DNIS Processor Type: DK40i, all RCTUs Program Type: System Initialized Default: All Programs blank DNIS Addresses Processor Type DNIS Address Range DK40i 000~199 RCTUA 000~199 RCTUBA/BB, B1CU 000~349 RCTUC/D, B2CAU/BU, B3CAU/BU 000~499 RCTUE/F, B5CAU/BU 000~499 Program 71-0: DID / Tie / DNIS / ANI Lines ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG DNIS Address (see legend above) DNIS Number (2~5 digits) P
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System & Station Program 71 – DNIS Program 71-4: DNIS and ANI Only Lines Voice Mail ID Assignments ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU DNIS Address (see legend above) +ROG 6SNU +ROG 6SNU +ROG VM ID Code Enter VM ID code that should be sent to Voice Mail when the selected DNIS number Call-Forwards or rings directly to Voice Mail (1~16 digits).
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System & Station Program 71 – DNIS DNIS Address DNIS Number (1~5 digits) 71-0 DNIS Number Routing Points (71-1, 71-2, 71-3) 1 2 3 DNIS Number VM ID Code (1~16 digits) 71-4 DNIS Number Name (1~16 characters) 71-5 Program 71-0 Overview Defines the DID / Tie / DNIS / ANI line extension numbers that the system should be able to receive.
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System & Station Program 71 – DNIS A DNIS and/or Tie/DID extension number and/or ANI only line can be assigned to route one of the following destinations: ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ Primary Directory Number [PDN] - secondary appearances of this [PDN] will also ring if Programmed to ring in Program *71, *72, and/or *73 Phantom Directory Number Distributed Hunt Group ACD Group Outside telephone number routed externally over the Public Telephone Network The system remote maintenance modem Night ringing over the externa
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System & Station Program 71 – DNIS when the DNIS/Tie/ DNIS extension or ANI call forwards to VM. This program can also be used with non-DNIS Tie and/or DID lines to assign VMID digits to normal Tie or DID numbers. The last address in Program 71-4 can be used to assign a VMID code to ANI only lines (see Table 3-9). All ANI only lines will be directed to the same Voice Mailbox.
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System & Station Program *71~*73 – [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments Program *71~*73 – [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: [PDNs] are programmed to immediately ring their respective telephones in Program *71; no other default ringing assignments are made. ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU Enter: 1 = Immediate Ring 2 = Delay 1 Ring (12 sec.
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System & Station Program *71~*73 – [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments Important! In the EK Telephone Ports column, enter the Program 04 telephone ports of the telephones that should ring when the [DN] is called from another [DN] or a Tie or DID line (maximum of 120 telephones can be assigned to ring). The [DN] button must be assigned (Program 39) to the telephone that should ring.
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System & Station Program 72 – DNIS Number Network Table Assignments Program 72 – DNIS Number Network Table Assignments Processor Type: DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU Network Table Number +ROG 6SNU +ROG 6SNU +ROG Line Access Code and Network Telephone Number (1~27 digits) Any type line can be accessed (ground, loop, Tie, and/or DID) to send a DNIS call back out over the telephone network.
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System & Station Program 72 – DNIS Number Network Table Assignments Program 72 Overview This program defines the external Network routing numbers that can be assigned DNIS/Tie/DID extension numbers in the Day, Day2, or Night ringing mode. This assignment will cause incoming DNIS/Tie/DID calls to route (forward) back out over a public, or private, telephone network to a pre-assigned telephone number.
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System & Station Program 74 – System NT Button Lock Password Program 74 – System NT Button Lock Password Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Port 000 for all tenants ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG Tenant Number (1~4) Tenant Number DATA = Night Lock Password for selected Tenant (4-digits) NT Lock Password (4 Digits) 1 2 3 4 Program 74 Overview This program assigns the password for each 1LJKW 7UDQV
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System & Station Program 76-1(X-Y) – DK14, DK40i, all RCTUs and BCUs Program 76-1(X-Y) – DK14, DK40i, all RCTUs and BCUs Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Port 1 (Type 1), Ports 2~4 (Type 0) ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 1 X = Port Number (1~4) Y=Port Type (0~6), see table below.
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System & Station Program 76-2 (X-Z) – WSIU, TSIU and RSIU / RSIS / RMDS Transmission Rates Program 76-2 (X-Z) – WSIU, TSIU and RSIU / RSIS / RMDS Transmission Rates Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: All ports 2400 bps ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 2 Z=Transmission Rate (1~4): X=Port (1~4) 1 2 3 4 Port Number (x) = = = = 9600 bps 4800 bps 2400 bps 1200 bps Data Transmission Rate (z
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System & Station Program 77-1 – Peripheral Options (Door Phones) Program 77-1 – Peripheral Options (Door Phones) RSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: All LEDs are Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 1 LED/ Button 3-164 X Light the LED Buttons that are marked with an X in the table below.
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System & Station Program 77-1 – Peripheral Options (Door Phones) Program 77-1 Overview This program performs the following functions: ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ Programs door lock relays Assigns door phones/lock control units Enables RMDS/IMDU built-in maintenance modems Sets RMDS communications standard type Enables DKi Admin Communications Protocol Enables/disables door phone ring tone to external paging when system is in Night mode Assigns a relay to operate with door lock function or external page for mute con
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System & Station Program 77-1 – Peripheral Options (Door Phones) LED 14: RMDS or IMDU Modem DK424 and DK424i: This program enables the built-in maintenance modem function: RMDS or IMDU. If LED 14 is off, the RSIU Port (1~4) which is set for TTY operation (Code 1 in Program 76-1) will operate as a local RS-232 maintenance port. If RSIU is not configured as TTY, then the PIOU/PIOUS/RSSU that has code 41 set in Program 03, will operate as a local TTY maintenance port.
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System & Station Program 77-1 – Peripheral Options (Door Phones) LED 06: NT Relay A relay located on the PIOU, PIOUS, PEPU, DK14 KSU or DK40i KSU can be assigned to operate in one of two Night Transfer modes (see next item, MOH/NT Relay). ♦ ♦ DK14: Activate the NT Relay in the DK14 KSU before setting the specific Night Transfer mode with LED 06.
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System & Station Program 77-2 – Door Phone Busy Signal/Door Lock Assignments Program 77-2 – Door Phone Busy Signal/Door Lock Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: All LEDs are Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 2 LED/ Button 20 Light the LED Buttons that are marked with an X in the table below.
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System & Station Program 77-2 – Door Phone Busy Signal/Door Lock Assignments Program 77-2 Overview This program performs three functions: ♦ ♦ ♦ Sets number of times door phone rings Sets fast busy tone if the called door phone does not exist Configures B-pack on DDCB/HDCB output for door lock control LED 20: Door Phone Ring Count The number of times that a door phone will ring digital and electronic telephones is set with this LED. Light the LED for one ring; turn it Off for five rings.
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System & Station Program 77-3 – Night Ringing Over PIOU External Page Zones Program 77-3 – Night Ringing Over PIOU External Page Zones Processor Type: DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Zones 1~4 assigned to tenant 1 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 3 Enter a PIOU external page zone relay (1~4).
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System & Station Program 77-4 – RSIU Open Architecture Interface (OAI) Data Output Assignments Program 77-4 – RSIU Open Architecture Interface (OAI) Data Output Assignments Processor Type: All RCTUs and BCUs (Release 3.2 and above) Program Type: System Initialized Default: All LEDs are Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 4 LED/ Button X Light the LED Buttons that are marked with an X in the table below.
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System & Station Program 77-4 – RSIU Open Architecture Interface (OAI) Data Output Assignments LED 01/LED 02: RSIU Open Architecture Interface (OAI) Data Output Assignments (Caller ID/DNIS/ANI/OAI Output Options) Turn LED 01 On if the OAI port should send Caller ID and/or ANI information for ACD calls and LED 02 On if the OAI port should send DNIS Number (not DNIS NAME) for ACD calls. LED 01 and 02 may be On or Off in any combination.
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System & Station Program 78 – CO Line Special Ringing Assignments Program 78 – CO Line Special Ringing Assignments Processor Type: DK14, DK40i Program Type: Station Initialized Default: All LEDs are Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG CO Line Specify CO lines with LED Buttons as defined by the table below. All LEDs with an X should be lit when finished. Feature Number 1, 2, 5, or 6 Code 1~3 Press 6FUROO to advance or 3DJH to go back.
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System & Station Program 78 – CO Line Special Ringing Assignments Program 78 Overview This program assigns ground/loop start CO lines: ♦ ♦ ♦ ♦ to ring over external page during night mode to be used with DISA features for direct access to IMDU/RMDS modem for Auto Attendant operation Feature 1: Ring Over External Page During Night Mode This program selects which ground/loop start CO lines will activate ringing over external paging facilities during the NIGHT mode (for Tenants 1~4).
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System & Station Program 79 – Door Phone Ringing Program 79 – Door Phone Ringing Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: All LEDs are Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Port Number Enter the port number having Door Phone Ringing assigned. +ROG 6SNU +ROG 6SNU +ROG Light the LED Buttons that are marked with an X in the table below. To specify a port range, enter XXX✱XXX (low port ✱ high port).
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System & Station Program 79 – Door Phone Ringing Program 79 Overview This program assigns the door phone ringing feature to ports. LED 20: Muted Ring to Busy Electronic and Digital Telephone If all electronic and digital telephones are busy and a door phone button is pressed, a muted ring tone can be sent to selected digital and electronic telephones, as defined with this program. (Only the lowest port in the appropriate ringing group will mute ring.
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System & Station Program *79 – Door Phone to [DN] Flashing Assignments Program *79 – Door Phone to [DN] Flashing Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: No [DNs] assigned to ring for any door phone ✱ ✱ ✱ ✱ 6SNU ✱ +ROG Door Box Number (1~4) 6SNU +ROG 6SNU +ROG Enter a [DN] Port Reference (Port Number of the [DN] that should flash when the door phone button is pressed.
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System & Station Program 80 – EKT and DKT Ringing Tones (CO Line Calls) Program 80 – EKT and DKT Ringing Tones (CO Line Calls) Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Tone 1 is assigned to all ports ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Station Logical Port Number +ROG 6SNU +ROG 6SNU +ROG Ringing Tone Code 1 = Tone Option 1 2 = Tone Option 2 3 = Tone Option 3 Enter the telephone port number for which the ringing tone is be
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System & Station Program *80 – Call Forward Station Ring Assignment Program *80 – Call Forward Station Ring Assignment Processor Type: All RCTUs and BCUs with Release 3.2 and above Program Type: Station Initialized Default: LED 01, 04, and 07 On for all lines ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = CO Line Number LED buttons = ringing assignment in which calls should Call Forward To specify a CO line range, enter XXX✱XXX (low line ✱ high line).
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System & Station Programs 81~89 – Ground/Loop Start/CO Line Station Ringing Programs 81~89 – Ground/Loop Start/CO Line Station Ringing Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: All LEDs On for Port 000 (81), Port 001 (87), all other LEDs Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 1~9 (for type of ringing) LED Buttons = CO line assigned to ring selected station port or DH Group number(s).
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System & Station Programs 81~89 – Ground/Loop Start/CO Line Station Ringing Program 81~89 Overview Programs 81~89 assign telephones or a Distributed Hunt group to each CO line that will ring. Use Programs *81, *84 and *87 to assign which [PDN] and/or [PhDN] buttons flash when a call comes in on various CO lines. ♦ ♦ If the telephone has a specific CO /LQH button or 3RROHG /LQH *US button, do not use Programs *81, *84 or *87 to assign [DN] LEDs to flash.
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System & Station Programs 81~89 – Ground/Loop Start/CO Line Station Ringing Ringing Mode Comments Day2 Delay2 Same as Day Delay 2 except during Day 2. Night Immediate Same as Day Immediate except during Day2 NT mode. Night Delay1 Same as Day Delay 1 except during Day 2 NT mode. Night Delay2 Same as Day Delay 1 except during Day 2 NT mode. Day, Day2, Night refer to the 1LJKW 7UDQVIHU button’s three modes.
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System & Station Programs 81~89 – Ground/Loop Start/CO Line Station Ringing 4. Assign any station to ring the AA CO lines in Program 83 (86 – Day 2, 89 – Night). This assignment is only a flag that notifies the software to delay ring stations assigned in Program 82. Program 83 station assignments do not ring. ♦ The station assigned in Program 83 will not ring because AA will answer the call after 24 seconds. Assign [DN] buttons that flash/ring on this station port using Program 39.
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System & Station Programs *81, *84, and *87 – Ground/Loop Start/CO Line to [DN] LED Flash Assignments Programs *81, *84, and *87 – Ground/Loop Start/CO Line to [DN] LED Flash Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: CO 018~200 flashes Port 000 (*81) and Port 001 (*87) ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU Ringing Assignments 1 = Day Ring 4 = Day 2 Ring 7 = Night Ring 6SNU +ROG 6SNU +ROG Station Logical Port Number Enter the
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System & Station Programs *81, *84, and *87 – Ground/Loop Start/CO Line to [DN] LED Flash Assignments Programs *81, *84 and *87 Overview Ground/loop start CO lines can be assigned to ring and flash specific Directory Number buttons, including [PDNs], [SDNs] or [PhDNs]. These programs assign which [DN] will flash when a ground/loop start CO line rings a direct incoming call to the DK system.
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System & Station Programs *81, *84, and *87 – Ground/Loop Start/CO Line to [DN] LED Flash Assignments Ground/Loop Start CO Incoming Call Ringing Control Program *81 N Program 81 EKT/DKT [DN] Idle Y Y N I-Use or Red [DN] 1 HZ N Y EKT/DKT or SLT SLT SLT [PDN]1 Idle Y EKT/DKT Program 39 CO Line Button N Y N Program N SLT is talking on [PDN] N *81 Y Y Y [DN] Idle N [DN] I-Use N Y Telephone Receives No Ring2 Telephone May Receive Camp-On Tone3 Telephone Receives Ring Tone Te
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System & Station Programs *81, *84, and *87 – Ground/Loop Start/CO Line to [DN] LED Flash Assignments Ground/Loop Start CO Line Incoming Call LED Control Program *81 and [PDN] or [PhDN] button [DN] on telephone Y N N Telephone [DN] LED 1 HZ-Red Program 39 CO Line Button on Telephone ? Y Y Program 39 CO Line Button on Telephone ? N No LED Telephone CO Line Button LED: I-Called (Green) Telephone [DN] Button LED: I-Called (Green) 1576 Figure 3-3 Strata DK CO Line Button/Directory Number LED Fla
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System & Station Program 93 – CO Line Identification Program 93 – CO Line Identification Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 1 CO Line Identification LED Button for CO line being named. Enter the CO line identification. (See next page for data entry procedures.) To advance the line range, press Scroll.
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System & Station Program 93 – CO Line Identification Program 93 Overview Assigns alphanumeric names (such as “WATS BAND 5”, “FX TO NY,” “MR JONES,” etc.) to lines. The names can be up to 16 characters each, and display when the line is being used by an LCD station. When programmed to display, Caller ID, DNIS, ANI, and ACD call information will display in place of CO line Alpha identification data. ➤ To enter CO line identification 1. Enter Program 93 and select the desired CO line. 2.
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System & Station Program 97 – Printing Program Data through SMDR Program 97 – Printing Program Data through SMDR Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Prints out customer database ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Program Number to be printed on SMDR. Cancels printout at any time. To specify a range of programs, enter XX✱XX (low program in range ✱ high program in range).
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Toll Restriction 4 This chapter gives you an overview of the Toll Restriction feature and step-by-step instructions to fill in the Toll Restriction System Record Sheets for DK14, DK40i, and all DK424 and DK424i processors. Toll Restriction Methods Toll Restriction screens and selectively restricts outgoing calls using three different methods. Each type of restriction can be programmed for individual stations. Toll Restriction can also be enabled/ disabled for each outgoing line in the system.
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Toll Restriction Toll Restriction Features Station Priority Classes 1~8 Eight classes of Toll Restriction can be defined to assign different levels of priority to individual stations with RCTUC/D and RCTUE/F. Four classes are supported with DK14, DK40i, RCTUA, and RCTUBA/BB. Classes can be defined so each is progressively more restrictive by allowing or denying specific area or office codes, calls to long distance information, international calls, and operator assisted calls (Programs 46-10~80).
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Toll Restriction Completing the Toll Restriction System Record Completing the Toll Restriction System Record The following instructions explain how to complete System Record Sheets used to program the Toll Restriction feature. They are arranged in the same order in which the tables appear in the Toll Restriction System Record Sheets. The following instructions are intended to give a concise general definition of the programming characteristics defined by each record sheet.
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Toll Restriction Program 40 – Station CO Line Access Program 40 – Station CO Line Access Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All LEDs On for all CO lines (all stations can access all lines) ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Station Logical Port Numbers To add a port range, enter XXX✱XXX (low port ✱ high port).
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Toll Restriction Program 40 – Station CO Line Access Program 40 Overview This program is used to allow or deny each station and/or DISA to use CO lines on a line by line basis. This applies to all analog and digital line types. Any station can have access to as many lines as desired. Any station denied access (either to make a call or to answer a call) to a line cannot seize it by dialing either an access or pickup code or by using a CO line button. This also denies access via Least Cost Routing.
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Toll Restriction Program 41 – Station Outgoing Call Restriction Program 41 – Station Outgoing Call Restriction Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All LEDs Off for all CO lines (all stations can access all lines) ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Station Logical Port Numbers To add a port range, enter XXX✱XXX (low port ✱ high port). Press 6FUROO to advance or 3DJH to go back.
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Toll Restriction Program 41 – Station Outgoing Call Restriction Program 41 Overview Program 41 restricts each station (or Direct Inward System Access (DISA) CO line) from outgoing access to each line. If restricted, that station can still answer a ringing line or pick up a call on hold but cannot directly access a line for an outgoing call by pressing the line button or dialing the line access code. All Call Pickup functions operate normally. This does not deny access via LCR.
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Toll Restriction Program 42-0 – CO Line to PBX/Centrex Connection & Access Codes Program 42-0 – CO Line to PBX/Centrex Connection & Access Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All LEDs Off for all CO lines. Assigns no access codes to PBX groups. ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 0 Press 6FUROO to advance or 3DJH to go back.
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Toll Restriction Program 42-0 – CO Line to PBX/Centrex Connection & Access Codes Program 42-0 Overview Use this program to allow Centrex/PBX (after flash) features to operate. Do not use this program when the Centrex feature (assume 9) is used and the DK LCR is activated (see notes below). The Strata DK System recognizes PBX/Centrex access codes via Programs 42-1~8. Program 42-0 informs the software which lines are connected to a PBX or to Centrex.
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Toll Restriction Program 42-1~8 – PBX/Centrex Access Codes Program 42-1~8 – PBX/Centrex Access Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Assigns no access codes to PBX groups ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 1~8 PBX Access Code Group Enter the PBX Group Number 1~8 that needs an access code assigned.
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Toll Restriction Program 43 – 0 + Credit Card Dialing Option Program 43 – 0 + Credit Card Dialing Option Processor Type: DK14, DK40i, all RCTUs and BCUs Processor Type: Toll Restriction Initialized Default: All LEDS Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Station Logical Port Numbers Press 6FUROO to advance or 3DJH to go back. +ROG 6SNU +ROG 6SNU +ROG LED Buttons = CO lines Assigned to allow dial 0+ calls with selected stations.
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Toll Restriction Program 43 – 0 + Credit Card Dialing Option Program 43 Overview This program enables selected station users to bypass their normal Toll Restriction assignments by dialing “0” immediately after seizing a CO line. Both the station and the line must be enabled for this feature with this program. After seizing the line, the station user is required to dial a specific number of digits, which includes the leading 0.
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Toll Restriction Program 44-1~8 – Toll Restriction/Traveling Class Override Codes Program 44-1~8 – Toll Restriction/Traveling Class Override Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All Classes Blank (no code) ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Toll Restriction Class 1~8 Processor Toll Restriction Class +ROG 6SNU +ROG 6SNU +ROG DATA = Toll Restriction Code for Selected Class (1~4 digits) Processor Toll Restric
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Toll Restriction Program 44-91~93 – Emergency Bypass of Forced/Verified Account Codes Program 44-91~93 – Emergency Bypass of Forced/ Verified Account Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Code 91 = 911, Codes 92 and 93 are blank ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 91~93 to set Emergency Number 1~3 DATA = Emergency Telephone Number (1~4 digits) To enter blanks, press LED Button 01.
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Toll Restriction Program 45-1 – LCR/Toll Restriction Dial Plan Program 45-1 – LCR/Toll Restriction Dial Plan Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Assigns Dial Plan 7 to the system (current North American Numbering Plan) ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 1 X +ROG 6SNU +ROG 6SNU +ROG DATA = Plan 1~9 Enter Codes 1~9 to indicate the dial plan for the system.
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Toll Restriction Program 45-1 – LCR/Toll Restriction Dial Plan ● The Strata DK System automatically restricts direct dialing of 10XXX+1 and 10XXXXX+1 access codes to any station that is toll restricted. These codes are allowed in system speed dial and LCR modified digit tables. This is necessary to control Long-Distance-Carrier access. 10XXX+0 and 10XXXXX+0 are allowed/denied depending on the station’s class and Program 46 (10~80) button/LED 01 assignment.
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Toll Restriction Program 45-1 – LCR/Toll Restriction Dial Plan Plan 3 Plan 3 is 1+AC+NXX/NXX. Use this plan where a user places a long distance call to a destination outside the area code by dialing a 1 before dialing the area code. The user places a long distance call to a destination in the same area code by simply dialing the number, without a 1 in front. The office codes are interchangeable. The system differentiates between them whenever it sees the digit 1 dialed.
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Toll Restriction Program 45-1 – LCR/Toll Restriction Dial Plan 4. Press 5HGLDO or 5'/. The telephone returns to the idle mode. DATA PROGRAMMED 5. Press 6SNU. Plan 7 - (10XXX)+1+NXX+NXX/NXX The Strata DK systems in this Programming Manual default to this plan. Used when dialing 1 before the long distance number. Call is placed to a destination outside the area code by dialing a 1 before dialing the area code.
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Toll Restriction Program 45-2 – Toll Restriction Disable Program 45-2 – Toll Restriction Disable Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All LEDs Off for all CO lines (all lines apply Toll Restriction) ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 2 Press Scroll to advance or Page to go back. LEDs/Buttons Specify CO lines by setting LED Buttons as defined by the table below. All LEDs with an X should be lit when finished.
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Toll Restriction Program 45-3~6 – Special Common Carrier Numbers and Authorization Code Digit Length Program 45-3~6 – Special Common Carrier Numbers and Authorization Code Digit Length Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Assigns blank data to Items 3 and 5 and “00” data to Items 4 and 6. ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Item 3~6 Enter the Item number 3~6 from the table below.
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Toll Restriction Program 45-3~6 – Special Common Carrier Numbers and Authorization Code Digit Length There are two elements Toll Restriction software must verify for a user to successfully complete long distance calling: ♦ ♦ The first five digits of the number dialed to access the long distance special common carrier (SPCC). The total number of digits allowed following the SPCC number.
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Toll Restriction Program 45-8~9 – Toll Restriction Override Code Program 45-8~9 – Toll Restriction Override Code Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Leaves code assignments blank ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Item 8 or 9 Enter 8 to select Code 1. Enter 9 to select Code 2. +ROG 6SNU +ROG 6SNU +ROG DATA = Code Enter 1 to 4-digit code from the table below. Press LED Button 01 to delete or leave a blank.
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Toll Restriction Program *45-1 (1~4) – Toll Restriction for Office Codes Program *45-1 (1~4) – Toll Restriction for Office Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Assigns 976 to first office code - blank for other three office codes ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 1 DATA = Office Code (3 digits) SELECT = 1~4 Press LED Button 01 to delete a digit.
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Toll Restriction Program *45-2 (1~6) – LCR/Toll Restriction Bypass Program *45-2 (1~6) – LCR/Toll Restriction Bypass for Special Numbers that Do Not Begin with */# Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All data blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SELECT = 2 SELECT = 1~6 SELECT = DATA = 1~5 Digits +ROG 6SNU +ROG 6SNU +ROG DATA = 1~5 Digit Code (that are not subject to toll restriction) First Digit: 0~9 only Non-fi
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Toll Restriction Program *45-2 (1~6) – LCR/Toll Restriction Bypass This will allow Centrex station numbers (1200#~1299# and 1300#~1399#) to de dialed overriding Toll Restriction. The call will route out the local LCR route immediately after the # is dialed. Use this record sheet to assign area codes in 10-digit dialing areas.
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Toll Restriction Program *45-3 (1~9) – LCR/Toll Restriction Bypass For Special Numbers that Begin with */# Program *45-3 (1~9) – LCR/Toll Restriction Bypass For Special Numbers that Begin with */# Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All data blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG OPTION = 0~4 (R4.
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Toll Restriction Program *45-3 (1~9) – LCR/Toll Restriction Bypass For Special Numbers that Begin with */# In the “Data = Digit String” part of the programming sequence, note that for two digit codes, such as 87, 82, 67, Key (LED Button 01) must be pressed to get to the following “Option=” section. For example, enter ✱ +ROG 6SNU B ( _ = Press LED Button 01) + . The Privacy Change option (0~4) enables the telephone user to override the setting for their own telephone.
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Toll Restriction Program *45-4 – Special Code Dialing Sequence with LCR Program *45-4 – Special Code Dialing Sequence with LCR Processor Type: DK424, all RCTUs and BCUs (Release 4.1 and higher) Program Type: Toll Restriction and LCR Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 4 Button/LED 20~3 Light the LED Buttons that are marked with an X in the table below. LED On X LED Off Not used. Not used.
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Toll Restriction Program *45-4 – Special Code Dialing Sequence with LCR LCR Example The table below shows the actual dial output digits at the time that LCR sends them. These output digits are determined by the settings for LEDs 01 and 02. In this example, the user dials + code + telephone number.
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Toll Restriction Program *45-5 – Overlap Area Code Program *45-5 – Overlap Area Code Processor Type: DK424, all RCTUs and BCUs (Release 4.3 and higher) Program Type: Toll Restriction and LCR Initialized Default: blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 5 OAC = 0~9 (3 digits) Press LED Button 01 to delete a digit. Address (1~8) Overlap Area Codes (8 max.
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Toll Restriction Program 46-2~4 – Toll Restriction Allowed/Denied Area Codes by Class Program 46-2~4 – Toll Restriction Allowed/Denied Area Codes by Class Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Includes all area codes in all classes ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Toll Restriction Class (see Legend below) Enter: 2, 3, 4# 2 = add to memory 3 = Delete from memory 4# = Display allowed codes in memory (press # to scroll) Process
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Toll Restriction Program 46-6~8 – Toll Restriction Allowed/Denied Local Office Codes Assigned by Class Program 46-6~8 – Toll Restriction Allowed/Denied Local Office Codes Assigned by Class Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Includes all office codes in all classes ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Toll Restriction Class (see Legend below) Enter: 6, 7, 8# 6 = add to memory 7 = Delete from memory 8# = Display allowed codes i
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Toll Restriction Program 46-6~8 – Toll Restriction Allowed/Denied Local Office Codes Assigned by Class Program 46-6~8 Overview This program defines the office codes allowed or denied for each Toll Restriction Class within the home area code. Office code tables for each class can each describe office codes allowed or denied for the class. The tables (in memory) operate as allow tables. If an office code exists in a table (displays with 8#), then it is allowed. Anything not displaying is not allowed.
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Toll Restriction Programs 46-10~80 – Toll Restriction Class Parameters Programs 46-10~80 – Toll Restriction Class Parameters Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU Select Class from Legend below. +ROG 6SNU +ROG 6SNU +ROG Turn LEDs 01, 02, 03, or 04 On to select restriction option.
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Toll Restriction Programs 46-10~80 – Toll Restriction Class Parameters LED 02: 01 Restricted Mark an X next to LED 02 if overseas operator or unassisted overseas operator calls are restricted for the class being defined. If a station is allowed 0 + Credit Card calling in Program 43, LED 02 must be Off. Program 43 will restrict 01 operator assisted calls.
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Toll Restriction Programs 46-11~46-81 – Toll Restriction Class (1~8) Parameters Programs 46-11~46-81 – Toll Restriction Class (1~8) Parameters Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Leaves all LEDs Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU Select Class from Legend below. +ROG 6SNU +ROG 6SNU +ROG Light LED Buttons as required to assign Table to Class.
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Toll Restriction Program 47 – Toll Restriction Exception Office Codes Assigned by Area Codes (Tables 1~16) Program 47 – Toll Restriction Exception Office Codes Assigned by Area Codes (Tables 1~16) Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Assigns no office codes to tables SELECT = Exception Table from Legend below. A new exception table is needed for each area code with office codes that are exceptions to restriction.
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Toll Restriction Program 47 – Toll Restriction Exception Office Codes Assigned by Area Codes (Tables 1~16) Program 47 Overview This program defines exceptions to previously defined office code restrictions for up to 16 area codes, allowing six-digit Toll Restriction. Office codes entered in Tables 01~16 are opposite of what is defined for the area code by Program 46-2~4.
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Toll Restriction Program 48 – Station Toll Restriction Classification Program 48 – Station Toll Restriction Classification Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: 100 for all ports ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Port Number(s) Enter the port number(s) of the station(s) being defined. To add a port range, enter XXX XXX (low port ✱ high port).
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Toll Restriction Program 48 – Station Toll Restriction Classification Program 48 Overview This program assigns a combination of Digit Restriction and Station Restriction to each station port defined in the system. Digit Restriction If Digit Restriction is enabled for a particular station, the station is able to dial the number of digits defined in the Program 45-1 Toll Restriction dialing plan. ♦ ♦ ♦ Enter 1 in the Digit Restriction column to enable Digit Restriction for the selected station.
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Least Cost Routing 5 The following provides you an overview of the Least Cost Routing (LCR) feature and step-by-step instructions to fill in the Least Cost Routing System record sheets. The quantities of LCR plans, CO line groups, etc. vary between processors. This chapter and the LCR record sheets note these differences when they exist. LCR enables the system to automatically route each outgoing voice call over common carriers and selected lines.
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Least Cost Routing LCR Conditions Timeout after 0 (Zero) Notifies the system of the time delay to the user after dialing a 0, before a regular operator is accessed. Area Code and Office Code Exceptions Separate area code tables and office code exception tables (quantity listed below) can be defined one for each available call routing plan. Each table defines the area codes that are handled by the particular routing plan.
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Least Cost Routing LCR CO Line Programming Reference Table LCR CO Line Programming Reference Table 1. Use Program 16 to assign CO lines in groups per the reference table below. Processor CO Line Group Processor CO Line Group Processor DK14 1~4 RCTUBA/BB 1~8 B1CU 1~8 DK40i 1~8 RCTUC/D 1~16 B2CAU/BU 1~16 RCTUA 1~8 RCTUE/F 1~16 Line Group CO Line in Group CO Line Group B3CAU/BU 1~16 B5CAU/BU 1~16 CO Line Type/Comments 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 2.
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Least Cost Routing LCR CO Line Programming Reference Table Program 50-1 – LCR Parameters Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 1 LED Press LED Buttons for each LCR parameter On Off 01 Enable System LCR No LCR 02 Not Used Not Used 03 555 LDI Route per Program 50-4 Per Area Code Table 04 Dial Tone After LCR Access Silent 0
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Least Cost Routing Program 50-2 – LCR Home Area Code LED Button 04: Dial Tone After LCR Access LED 04 On: Station users hear a simulated dial tone immediately after dialing the access LCR code (typically 9), until the first digit of the phone number is dialed. The dial tone is simulated to assure the user of the system’s proper operation, but it is not a functional dial tone. For HMIS, set LED 04 On.
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Least Cost Routing Program 50-2 – LCR Home Area Code Programs 50-3 (1~5) – LCR Special Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: 911 in 31, all other codes blank ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 31~35 Enter 31~35 to indicate the special code. SELECT = +ROG 6SNU +ROG 6SNU +ROG DATA = Special Code Enter the code from the table below.
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 50-4 – LCR Long Distance Information (LDI) Plan Number Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: See the legend below ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 4 Processor LDI Route Plans +ROG 6SNU +ROG 6SNU +ROG DATA = LDI Route Plan (see Legend below) LDI Route Plans Default Processor LDI Route Plans LDI Route Plans Default DK14 01~08 08 RCTUBA/BB,
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 50-5 – LCR Local Call Plan Number Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: See the legend below ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 5 Processor Local Call Plan Number Local Call Plan Default +ROG 6SNU +ROG 6SNU +ROG DATA = Local Call Plan (see Legend below) Processor Local Call Plan Number Local Call Plan Default DK14 01~08 08 RCTUBA/BB, B1CU 01
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 50-6 – LCR Dial 0 (Zero) Time-out Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: Assigns an LCR Dial Zero Time-out value of 06 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 6 +ROG 6SNU +ROG 6SNU +ROG DATA = Time-out Value Enter a time-out value from 04~10 seconds long.
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 51 – LCR Area Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: Leaves Tables 01~15 blank; all codes (000~999) initialized to the plan - legend below ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = LCR Plan Number (see Legend below) DATA = Area Code(s) (3 digits) To add a range of area codes, enter XXX ✱XXX (low office code ✱ high office code).
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 51 Overview Use Program 51 to define which area code calls are placed over which LCR Plan Number (01~08 or 01~16). Therefore, calls made to all area codes are routed over route definitions defined in Program 54 for Plan 08 or 16, following the time schedule specified by Program 53 for Plan 08 or 16 (unless other assignments are made in plans 1~15). Every route plan can be assigned to define a set of area codes and/or office codes.
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 52 – LCR Office Code Exceptions for Specified Area Code Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: Leaves all office code tables blank and all tables assigned to LCR Plan (see legend below) More Data ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG DATA = LCR Plan, Area Code, or Office Code SELECT = Office Code Exception Table (see Legend below) To add
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 52 Overview This Office Code exception table enables the user the flexibility of routing specific office codes through a different call plan than other office codes used with that area code. ♦ ♦ ♦ ♦ Any number of exception code tables can be assigned to each route plan, although each exception table can only be used once system-wide.
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 53 – LCR Schedule Assignments for LCR Plans Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: Assigns starting time as 0000 and Route Definitions as blank for all schedules ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG LCR Plan (1~16) Start Time (HHMM) (HH: 00~23; MM: 00~59) Schedule 1~3 or...
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 53 Overview This program assigns up to three time schedules to each plan. Each time schedule consists of four or six different route definition choices (defined in Program 54) available to the eight station groups (defined in Program 56). It may be helpful to complete Program 54 portions of the plans and Program 56 before proceeding.
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Least Cost Routing Program 50-2 – LCR Home Area Code HMIS Example Enter LCR schedule assignments for LCR plan 01, 02 and 08/16. Stations in groups 1, 2, and 3 are controlled by HMIS. The following table gives you an example of how you might set up Program 53 for the HMIS: LCR Plan 01~16 Sched.
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 54 – LCR Route Definition Tables Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: 0101 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG LCR Plan No.
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Least Cost Routing Program 50-2 – LCR Home Area Code Route Definition Number Route definitions define the CO line group and modified digit tables used for each LCR Plan. See the legend for the number of route definition numbers for your processor. CO Line Group (assigned in Program 16) Each line group represents a type of service, e.g., special common carrier, foreign exchange, local line group, etc. Program 40 denies incoming and outgoing line access to stations, including LCR access.
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 55 – LCR Modified Digits Table Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: See each program in the Program 55-X series Program 55 Series Overview This program defines call handling so the route definition used by LCR is invisible to the station user. The station user handles all calls the same way.
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 55-0 – Delete Number of Digits From the Front of Dialed Number Initialized Default: All tables blank ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Modified Digits Table (see Program 55 Legend) Table Number 01 02 03 04 05 06 07 08 09 10 11 12 +ROG 6SNU +ROG 6SNU +ROG FIGURE = Quantity of Digits (00~10) to be deleted.
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 55-1 and 2 – Add Digits Before and/or After the Dialed Number Initialized Default: Leaves all tables blank except Delete Digits, which are all 00 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Modified Digits Table CODE = Digits added (up to 22) 1 = Add digits in front of number dialed (F-MDT) 2 = Add digits at the end of number dialed (E-MDT) (see Program 55 and *45-4 Legend) Enter the digits to
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Least Cost Routing Program 50-2 – LCR Home Area Code Program 55-1 and 2 Overview Enter the digits that must be added to the front of the number dialed in the Add Digits Table. The maximum digits is 22, including pauses. ♦ ♦ ♦ 5-22 Length of pause can be indicated by using codes (P1~P8) specified in the Pause Entry Reference Table. Each pause takes two digits of memory space. Try to allow for the longest wait, e.g.
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Least Cost Routing Program 56 – LCR Station Group Assignments Program 56 – LCR Station Group Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: Assigns all stations to Group 1 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Station Logical Port Number(s) Enter port numbers of stations being assigned. +ROG 6SNU +ROG 6SNU +ROG Enter LCR Station Group (1~8) To add a port range, enter XXX✱XXX (low port ✱ high port).
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Least Cost Routing Program 56 – LCR Station Group Assignments Program 56 Overview The purpose of this program is to assign all defined station ports to one of four or eight LCR Station Groups (see Program 56, record sheet notes). ♦ ♦ ♦ Station groups are completely independent of one another. Therefore, each station group must be defined separately.
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6 This chapter provides ACD programming information for the Strata DK40i, DK424 and DK424i systems and their stations. ACD is not available for the DK14. Automatic Call Distribution Automatic Call Distribution The programs specific to ACD are listed below.
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Automatic Call Distribution Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot Assignments Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot Assignments Initialized Default: n/a ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU PIOU, PIOUS, or RSSU Slot Number (12~78) ...or RSIU Slot Number 11 +ROG 6SNU +ROG Power Off (5 sec.) then On Enter 42 to assign the PIOU, PIOUS, or RSSU TTY Port as MIS port, or enter 49 to assign RSIU to slot 11 (see Program 76 if installing RSIU).
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Automatic Call Distribution Program 09 – Auto Attendant Prompt/ACD Group Assignments Initialized Default: n/a ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Dialed Digit(s) Menu prompts offered to caller (1 or 2 digits) AUTO ATT DIAL = ACD Group Number Enter the ACD Group numbers which will receive Auto Attendant calls. Press if establishing the first digit of a two digit dialing format.
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Automatic Call Distribution Program 09 – Auto Attendant Prompt/ACD Group Assignments ➤ To enter two-digit dialing prompts along with their destination group numbers 1. Enter Program 09. “SELECT” appears on the LCD. 2. Press the desired leading digit. “AUTO ATT DIAL” displays on the LCD. 3. Press ✱ then the +ROG button. The first digit will now be set. 4. Press 6SNU, then press a second digit. “AUTO ATT DIAL” displays on the LCD. Enter . 5.
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Automatic Call Distribution Program *09 – ACD Group DID Line Digit Assignments Initialized Default: See table below ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG ACD Group Port Number (3 digits) Processor DID/Tie line digits assigned to ACD Group Port Number (1~4 digits) ACD Group Port Numbers Default DID/Tie Line Digits DK40i 036~043 42~49 RCTUA 040~047 240~247 RCTUBA/BB, B1CU 090~097 290~297 RCTUC/D, B2CAU/BU, B3CAU/BU 250~265 450~465 RCTUE/F, B5CAU/
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Automatic Call Distribution Program 10-4 – ACD/ISDN/Tandem Parameters Program 10-4 – ACD/ISDN/Tandem Parameters Initialized Default: LEDs 12 and 14 are On ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 4 Button/ LED X Light Button/LEDs as defined by the table below. If the X column is checked, the LED should be On. LED On LED Off 04 All Agents Unavailable Route: Per Prog. 14-5 (Overflow Point Destination) All Agents Unavailable Route: Per Prog.
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Automatic Call Distribution Program 11 – ACD Timing Assignments Initialized Default: See table below ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG Code (1~9) DATA = Time (min. or sec.
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Automatic Call Distribution Program 11 – ACD Timing Assignments Program 11 Overview The ACD timers listed below can be set individually for each ACD Group. ACD timers apply to loop, Tie, DID, DNIS, and ANI lines, not ground start lines. Code 1: Time in ACD Queue Before Overflow The time period (ranges from 0000~3600 seconds) a call(s) remains in an ACD queue pattern before it attempts to overflow to the destination set in Program 14-4.
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Automatic Call Distribution Program 11 – ACD Timing Assignments Defines the time interval that ACD callers in queue are sent music following the first, second, or third announcement. Range of each music timer is 000~999 seconds (about 5 seconds to 16 1⁄2 minutes). The connection time tolerance when switching between music and announcements is 5 seconds; example, if a music timer is set for 00 seconds, the caller may still hear up to 5 seconds of music if a music source is installed.
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Automatic Call Distribution Program 11 – ACD Timing Assignments Code 9: Call Disconnect Timer Defines the maximum time an ACD call can remain in queue (ranges from 01~60 minutes). This timer should be used when using loop start, Tie, or DID, DNIS, ANI on ACD lines. This prevents CO lines from being connected to an ACD queue for an indefinite period of time after the outside caller hangs up and the CO line does not provide the Calling Party Control (CPC or AR) disconnect signal.
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Automatic Call Distribution Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments Initialized Default: No CO lines assigned to direct ring to ACD Groups (all LEDS Off) ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 0 ACD Group Number +ROG 6SNU +ROG 6SNU +ROG Light Button/LEDs of CO lines that should be assigned to the ACD Group. Press 6FUROO to advance or 3DJH to go back.
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Automatic Call Distribution Program 14-1 – ACD Agent Identification Code Assignments Program 14-1 – ACD Agent Identification Code Assignments Initialized Default: blank ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 1 DATA = Agent ID Log in Code (0000~9999) SELECT = Agent ID Number (000~255) DATA = ACD Group Number Use the Record Sheet that follows Program 18. Program 14-1 Overview This program assigns Agent Identification (ID) codes to each ACD Group.
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Automatic Call Distribution Program 18 – Agent Names for SMIS/MIS Assignments Initialized Default: blank ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = Agent ID Number (000~255) DATA = Agent Name (8 characters maximum) Agent ID Numbers Processor +ROG 6SNU +ROG 6SNU +ROG ACD Group Numbers Maximum Number of Agent ID Codes DK40i, RCTUA, RCTUBA/BB, B1CU 000~199 01~08 200 RCTUC/D, B2CAU/CU, B3CAU/CU 000~255 01~16 256 RCTUE/F, B5CAU/CU 000~255 01~16 256 Automatic Call Dist
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Automatic Call Distribution Program 18 – Agent Names for SMIS/MIS Assignments ➤ To erase data ➤ Press LED button 01. Numeric Mode 0 to 9 are treated as numerals. Note Dial pad starts out in Numeric Mode. Press button to switch to Alpha Mode.
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Automatic Call Distribution Program 14-2 – ACD Supervisor Passwords Initialized Default: All blanks ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 2 +ROG 6SNU +ROG 6SNU +ROG DATA = Supervisor ID Code (0000~9999) GROUP = ACD Group Number Processor ACD Group Numbers DK40i, RCTUA, RCTUBA/BB, B1CU 01~08 RCTUC/D, B2CAU/CU, B3CAU/CU 01~16 RCTUE/F, B5CAU/CU 01~16 ACD Group Number Supervisor ID Code Automatic Call Distribution Program 14-2 – ACD Supervisor Passwords Name Program 14-
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Automatic Call Distribution Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/ Overflow Substitution Destinations Initialized Default: Port 000 ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 2 DATA = SELECT = ACD Group Number DID/Tie/DNIS/ANI Overflow Substitution Destination Processor 01~08 RCTUC/D, B2CAU/CU, B3CAU/CU 01~16 RCTUE/F, B5CAU/CU 01~16 DK40i RCTUA
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Automatic Call Distribution Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations Assigns a Normal Ringing or AA substitute destination for DID and/or Tie lines. If an ACD Group is assigned to overflow (in Program 14-4 or 14-5) or route after shift service (Program 14-6) to the DK built-in AA or to Normal Ringing assignments (code 320 or 321), these assignments only apply to loop/ground start CO line calls.
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Automatic Call Distribution Program 14-3 – Announcement/Music Port and Queue Pattern Program 14-3 – Announcement/Music Port and Queue Pattern Initialized Default: all blanks ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 3 Code (1~5) DATA = Port number of Music or Announcement Source ACD Group Number Enter blanks with Button/LED 01.
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Automatic Call Distribution Program 14-3 – Announcement/Music Port and Queue Pattern This program is used to make announcement/music port and queue pattern assignments. All announcement devices (digital announcers) must connect to standard telephone ports (RSTU, RSTU2, RDSU/RSTS, PSTU, PESU). The music source can be the MOH source connected to the RCTU RCA jack, another source connected to a standard telephone port or an electronic telephone port (voice pair).
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Automatic Call Distribution Program 14-3 – Announcement/Music Port and Queue Pattern Code 4 Music Source Announcement 1 PATTERN 1 Code 1 Program 11-51 Timer Go back to repeat announcement 1 Or assigned in Code 5 above, no overflow point OP0 in Program 14-5XX0. QUEUE Overflow point OP1 in (Program 14-5XX1).
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Automatic Call Distribution Program 14-4 – Queue Time Out Overflow Destination Initialized Default: Port 000 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 4 DATA = Queue Timeout Overflow Destination SELECT = ACD Group Number Processor ACD Group Numbers [PDN] Port Range [PhDN] Port Range DK40i 01~08 000~027 500~527 RCTUA 01~078 000~031 500~531 RCTUBA/BB 01~08 000~079 500~079 RCTUC/D 01~16 000~239 500~739 RCTUE/F 01~16 000~335 500~835 B1CU
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Automatic Call Distribution Program 14-4 – Queue Time Out Overflow Destination Program 14-4 Overview This program sets the overflow point destination for CO line calls that are in an ACD queue for longer than the queue time set in Program 11-1. Calls only overflow when the overflow destination is idle or when it becomes idle if the overflow destination is a [PDN], [PhDN], Distributed Hunt [DH] Group, port or another ACD Group (see Flowchart 6-3 on Page 6-42).
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Automatic Call Distribution Program 14-5 – Overflow Point and Ring No Answer Routing Destination Initialized Default: Overflow point = 0 (no overflow point) ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 5 DATA = Destination SELECT = ACD Group Number SELECT= Overflow Point (1~3) = Queue Timer (0) Processor ACD Group Numbers [PDN] Port Range [PhDN] Port Range DK40i 01~08 000~027 500~527 RCTUA 01~078 000~031 500~531 RCTUBA/BB 01~08 000~079 500~079
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Automatic Call Distribution Program 14-5 – Overflow Point and Ring No Answer Routing Destination Program 14-5 Overview There are two basic options for call overflow: Overflow Point: Calls in queue can overflow when they reach a particular point in the queue pattern (after the first, second, or third music timer expires). DATA = 1, 2, or 3 sets the music timer overflow point.
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Automatic Call Distribution Program 14-5 – Overflow Point and Ring No Answer Routing Destination Call Queue Overflow Point (OP) Guide OP1 A1 M1 A2 OP2 M2 A3 OP3 M3 or OP0 Calls in Queue go back to the announcement (1~3) selected in Program 14-3, Code 5 and continue to repeat until overall overflow Queue Time (Program 11-1). When the Overflow Queue Timer expires, the call attempts to overflow to the destinations set in Program 14-4.
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Automatic Call Distribution Program 14-5 – Overflow Point and Ring No Answer Routing Destination Non-Repeating Queue Announcement Case 1—Provide callers with one announcement, followed by music until the call is answered by an Agent or until the call overflows — refer to Flowchart 6-8 on Page 6-47. (Overflow time is determined by the overall queue timer; Program 11-1, one second to one hour or no overflow.
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Automatic Call Distribution Program 14-6 – After Shift Service Destination Initialized Default: Destination = Incoming port 000 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 6 +ROG 6SNU +ROG 6SNU +ROG DATA = Destination SELECT = ACD Group Number Processor ACD Group Numbers [PDN] Port Range [PhDN] Port Range DK40i 01~08 000~027 500~527 RCTUA 01~078 000~031 500~531 RCTUBA/BB 01~08 000~079 500~079 RCTUC/D 01~16 000~239 500~739 RCTUE/F 01~16 000~335 500~835 B1CU 01~0
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Automatic Call Distribution Program 14-6 – After Shift Service Destination Program 14-6 Overview This program assigns the destination for ACD calls, or calls transferred to an ACD group, that come in after the ACD shift has ended. After Shift begins when the Supervisor presses the (QG RI $&' 6KLIW button or when the last Agent logs off (see Flowchart 6-5 on Page 6-44).
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Automatic Call Distribution Program 14-71 – Queue Size for Alarm, Immediate Assignments Initialized Default: Queue Size = 010 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 71 +ROG 6SNU +ROG 6SNU +ROG DATA = Queue Size SELECT = ACD Group Number Processor ACD Group Numbers Queue Size DK40i 01~08 RCTUA 01~08 001~016 RCTUBA/BB, B1CU 01~08 001~048 RCTUC/D, B2CAU/BU, B3CAU/BU 01~16 001~144 RCTUE/F, B5CAU/BU 01~16 001~200 ACD Group Number Automatic Call Distribution Progra
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Automatic Call Distribution Program 14-72 – Queue Size for Alarm 1 Program 14-72 – Queue Size for Alarm 1 Initialized Default: Queue Size = 010 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 72 +ROG 6SNU +ROG 6SNU +ROG DATA = Queue Size SELECT = ACD Group No.
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Automatic Call Distribution Program 14-73 – Queue Size for Alarm 2 Initialized Default: Queue Size = 010 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 73 +ROG 6SNU +ROG 6SNU +ROG DATA = Queue Size SELECT = ACD Group No.
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Automatic Call Distribution Program 14-8 – Alarm Pattern Assignments Program 14-8 – Alarm Pattern Assignments Initialized Default: 0 for each group ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU SELECT = 8 SELECT = ACD Group No.
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Automatic Call Distribution Program 14-8 – Alarm Pattern Assignments Example: Alarm 1 may be set to alert the Supervisor when five calls are in queue for longer than three minutes; and Alarm 2 may be set to alert the Supervisor when ten calls are in queue for five minutes. Once alarm 2 is activated, Alarm 1 is inactive until Alarm 2 thresholds are no longer exceeded. Alarm 1 is an interrupted beeping tone; Alarm 2 is a continuous beeping tone.
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Automatic Call Distribution Program 14-9 – Work Unit Assignments Program 14-9 – Work Unit Assignments Initialized Default: account digits for each Group = 02 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = 9 DATA = Account Digits (01~15) SELECT = ACD Group No.
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Automatic Call Distribution Program 15 – Ground/Loop/Tie/DID Line Options If loop start lines are routed to ACD Groups, set each line to automatically release when the CO sends the AR signal after the outside party hangs up. Use Program 15 Code 1 and Code 3 to set auto release detection for each CO line. See Page 3-47 for the programming record sheet.
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Program 39 – Flexible Button Assignments for ACD Telephones Initialized Default: Logical port number = physical port number Program 90, 91-1, or 91-9 initializes Program 02 ✱ ✱ ✱ ✱ 6SNU +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SELECT = Port Number or Range. CODE = To add a port range, enter XXX✱XXX (low port ✱ high port) Enter the appropriate feature code.
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Feature Code Program on Agent Telephone Program on Supervisor Telephone 8QDYDLODEOH X Turns the Agent’s availability off and on. While in this mode, the Agent does not receive any new incoming ACD calls. Notes $&' +HOS X Rings a Supervisor [DN] button, enabling an Agent to request assistance while talking on an ACD call.
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones ACD Feature Button Designation Feature Code Program on Agent Telephone Program on Supervisor Telephone Notes This is the [PDN] of the Supervisor telephone. Supervisor telephones do not require a unique [PhDN] like Agent telephones.
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones This program assigns ACD Agent and Supervisor buttons for Toshiba digital and/or electronic telephones. All other button codes (see Program 39 Record Sheet in Chapter 10—Record Sheets in this manual) are allowed on Agent and Supervisor telephones.
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-1 ACD Group Call Routing Possible ways to route CO line calls to ACD group. CO line transferred to ACD Group (XX = 01~16). Internal [DN] calls cannot be transferred to ACD groups. Loop and ground start CO lines are assigned to ACD groups in Program 14-0. DID/tie/DNIS/ANI line incoming digits are assigned to ACD Groups in Program *09 or Program 71.
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones ACD Group Queue/Overflow Operation Call enters ACD group queue because: agents are logged in, but are busy on other calls; or are in “After Call Work” mode when the call is directed to the ACD group. Call is sent to ACD group directly by Program 14-0, *09, or 71; or, the call is transferred to the group from a station or Auto Attendant (see ACD Flowchart 6-1).
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-3 ACD Time Out Overflow Call enters ACD queue: calls waiting in an ACD group’s queue can be sent to an overflow destination if they have been in queue longer than the time duration set in Program 11-1 (Queue Over ow Timer).
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Automatic Call Distribution Flowchart 6-4 ACD Overflow Point Call enters ACD queue: calls waiting in an ACD group’s queue can be sent to an overflow destination if they have received a specified number of announcement messages and music sequences (overflow point) determined by Program 14-5 (see ACD Flowchart 6-8~6-11).
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-5 After Shift Operation End of ACD Shift Conditions Or All agents logged out. Or Or All agents Unavailable and Program 10-4 LED 4 OFF. Supervisor presses End of ACD Shift button. Notes System [DNs] include: Program 04 [PDNs]/[SDNs] Program *04 [PhDNs] DH = Distributed Hunt Group CO lines that normally route to the ACD group will only route to the group's After Shift Destination set in Program 14-6.
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones All Agents Unavailable Operation All agents in ACD group are unavailable when a call is transferred to the group from a station or Auto Attendant, or routed to the group directly by Programs 14-0 or *09.
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-7 Agent Telephone Ring No Answer Operation An ACD call routes to an idle agent telephone, but it is not answered when it rings. Notes ● ● ● If two consecutive ACD calls sent to an idle agent telephone are not answered, the telephone will be placed in the Unavailable mode automatically.
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones ACD Queue Pattern Configuration – One Announcement Only ♦ Overflow after announcement/music ...or ♦ Repeat announcement/music ...or ♦ One announcement then continous music Automatic Call Distribution Flowchart 6-8 Start: call enters queue from ACD Flowchart 6-1. Note The call will attempt to exit queue when: Caller is connected to 1st announcement port. this port is assigned in Program 14-3.
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-9 ACD Queue Pattern Configuration – Two Announcements ♦ Overflow after second announcement/music ...or ♦ Repeat announcement/music Start: call enters queue from ACD Flowchart 6-1. Notes The call will attempt to exit queue when: ♦ an Agent telephone goes idle. ♦ the queue timer in Program 11-1 expires. ♦ the call reaches the overflow point. ♦ the caller hangs up.
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Automatic Call Distribution ACD Queue Pattern Configuration – Two Announcements (continued) ♦ Two announcements, then continued music Start: call enters queue from ACD Flowchart 6-1. Notes The call will attempt to exit queue when: ♦ an agent telephone goes idle. ♦ the queue timer in Program 11-1 expires. ♦ the call reaches the overflow point. ♦ the caller hangs up. ♦ the disconnect timer in Program 11-9 expires.
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Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-10 ACD Queue Pattern Configuration – Three Announcements Start: call enters queue from ACD Flowchart 6-1. Caller is connected to 1st announcement port. This port is assigned in Program 14-31. After the 1st announcement ends and hangs up, the caller is connected to the music source assigned in Program 14-34; the caller will hear music from this source for the time duration set in Program 11-51.
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7 ISDN This chapter provides you with an overview of Integrated Systems Digital Networking (ISDN) and provides step-by-step instructions to fill in the ISDN record sheets. Included is an overview of system and trunk programming for ISDN. ISDN System Programs Overview System programming for ISDN has some commonalities with T1 programming. ISDN programming follows two different paths, depending on whether Basic Rate Interface (BRI) or Primary Rate Interface (PRI) is being installed.
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ISDN System Programs Overview Flowchart 7-1 ISDN System Programs Program 03 Assign BRI or PRI card slots. T1 PRI BRI Program *60 Assign BRI circuits for CO line (TE) or Station (NT) operation. System power must cycle OFF and ON to effect changes. *41 T1 Assignments Program *43 Assign the PRI D-channel and network interface. Program *44 Initialize BRI Service Profile ID (SPID) number. 2934 *42 Clock Source *42 Clock Source Program *63 Set ISDN dialing timers.
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ISDN ISDN Related Programs 6. For BRI and PRI, run Program *42 to assign the PRI or BRI, or T1, circuits to be used for Primary and Secondary Clock Source. To enter the program, enter the card slot number followed by the circuit number. When using the RPTU PRI or RDTU T1 interface then the circuit number is always 1. 7. For BRI and PRI, run Program *63 to assign the timer for sending dialed digits. Also use this program to enable sub-address dialing. (*63-1 is not zero). 8.
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ISDN ISDN Related Programs Flowchart 7-2 ISDN Trunk Programs Program *16 Define ISDN Trunk Group Type (non-ISDN,PRI, BRI). Standard Trunks Program 16 Assign Trunk Groups. BRI PRI Program 16 Assign Trunk Groups. Program *65 Define the number of B-channels per channel group. Programs *66-1~3 Assign channel and trunk group parameters. Programs *66-2, -4 Assign call-by-call service parameters. Program *67 Assign call direction for each ISDN trunk group.
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ISDN Trunk Programs Overview Trunk Programs Overview See Flowchart 7-2 for an overview of the ISDN trunk programming procedure. ♦ ♦ ♦ If you are installing all standard trunk groups, skip Program *16 (the default is for all standard TGs). If you are installing BRI ISDN, use Program *16 to assign BRI type and Program 16 to assign BRI CO lines into trunk groups. If you are installing PRI, use Program *16 to assign PRI types. Do not use Program 16.
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ISDN Guidelines for Programming ISDN Calling Features Guidelines for Programming ISDN Calling Features The following tables provide guidelines for programming various ISDN calling features. Programming for ISDN CO Switch Type Determine which type of CO switch is providing the PRI service and set the following programs accordingly. (This is not necessary for Basic Rate Interface (BRI) service.
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ISDN Guidelines for Programming ISDN Calling Features Table 7-2 Program Number ISDN PRI DID Type Call Programming (continued) Description 01 LEDs 01-02, 11-12 On This tells the system that Operator calls, Carrier Access, 1+10 Digit Dialing, and Ring Back Tone to the outside caller are allowed. 01 LED 13 On This tells the system when interfaced with DMS XXX to send the Progress Descriptor 81 or 83. LED 14 On When connecting to a DMS XXX with NI1 protocol. LED 15 On Set up message for outgoing call.
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ISDN Guidelines for Programming ISDN Calling Features Programming for ISDN PRI DNIS Type Call The following table shows the minimum programming needed to make DNIS-type ISDN PRI calls work in the Strata DK System. Table 7-3 ISDN PRI DNIS Type Call Programming Program Number Description 03 XX 79 XX equals the slot in the DK system where the RPTU PCB is placed. 10-4 LED 9 On LDN registration will route the unknown number or call type in numbering plan.
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ISDN Guidelines for Programming ISDN Calling Features Table 7-3 ISDN PRI DNIS Type Call Programming (continued) Program Number 71-1 Program Data 000 XXXX Description This tells the system to route the incoming DNIS call that was route to DNIS address 000 to Station Port XXXX. Programming for ISDN PRI LDN Type Call The following table shows the minimum programming needed to make Listed Directory Number (LDN)-type ISDN PRI calls work in the Strata DK System.
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ISDN Call-By-Call Overview Table 7-4 ISDN PRI LDN Type Call Programming (continued) Program Number *69-1 Program Data Description This tells the system to send the number enter in Program *68-2, as the Calling Party Number Identification for all stations on outbound calls. 000-344 1 00 81 - 89 Programmed as needed for incoming CO Line Ringing Assignment. *81, *84, *87 Programmed as needed for incoming CO Line Ringing Assignment.
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ISDN Call-By-Call Overview Call-by-Call Line Sharing The Call-by-Call feature enables you to reserve (dedicate) a specific number of channels for a specific trunk group, such as DID or Tie lines, and to enable a specific number of channels (lines) to be shared. Shared lines are automatically pooled when they are not in use and can be used by other trunk groups within the channel group to service calls on a Call-by-Call basis.
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ISDN Call-By-Call Overview Call-by-Call Min/Max Control There are two variables that can be programmed for each trunk group to ensure optimum call utilization. These are the minimum and maximum values. ♦ ♦ The minimum (min.) value is defined as the minimum number of B-channels in reserve that are necessary to ensure that a given trunk group can adequately service calls. The default value is zero. The maximum (max.
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ISDN Call-By-Call Overview Time Zones This feature allows the programming of up to three time zones for a given channel group, thus enabling different min/max scenarios and different services for each channel group. In the example shown in Figure 7-3, Channel Group 1 is set for one time zone that starts at 00:00 and ends at 23:59. Channel Group 2 is set for two time zones. Time zone 1 starts at 00:00 and ends at 12:00 hours; time zone 2 starts at 12:00 hours and ends at 23:59 hours.
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ISDN Program 16 – Assign CO Line Groups Program *67-4 – ISDN Trunk Groups Maximum Channel Reservation. This program sets the maximum number of B-channels for a given trunk group. The maximum number determines the number of available B-channels available from the total shared channels. Important! To allow Strata DK Automatic Callback (ACB) and trunk queuing to function when using trunk group or LCR access codes to make an outgoing call, the maximum value for a trunk group (i.e.
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ISDN Program *16 – ISDN Trunk Group Type Assignment Program *16 – ISDN Trunk Group Type Assignment Processor Type: DK40i, all RCTUs (Release 4.
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ISDN Program *42 – Clock Source Program *42 – Clock Source Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs. For Release 3.1 and earlier programming, see below. Program Type: System, T1, PRI, BRI Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SEL = 1 or 2 1 - Primary Source 2 - Secondary Source Circuit Number PRIMARY/SECONDARY = Slot Number of Primary or Secondary PRI Clock Source (Release 4.0 entry. Not used for release 3.
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ISDN Program *43-1~3 – D-Channel Control and NFAS Assignments Program *43-1~3 – D-Channel Control and NFAS Assignments Processor Type: DK40i, all RCTUs (Release 4.
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ISDN Program *43-2 – Non-Facility Associated Signaling (NFAS) Assignment Program *43-2 – Non-Facility Associated Signaling (NFAS) Assignment Processor Type: DK40i, all RCTUs (Release 4.
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ISDN Program *43-3 – Network PRI Interface Assignment Program *43-3 – Network PRI Interface Assignment Processor Type: DK40i, all RCTUs (Release 4.
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ISDN Program *44 – BRI Service Profile Identifier (SPID) Parameters Program *44 – BRI Service Profile Identifier (SPID) Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, BRI Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SEL = BRI Trunk Number +ROG 6SNU +ROG 6SNU +ROG Enter SPID Value (20 digits max.). Use Button LED 01 to enter a blank.
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ISDN Program *60 – BRI Line/Station Operation Assignment Program *60 – BRI Line/Station Operation Assignment Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: System, BRI Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SEL = Slot No.
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ISDN Program *61 – Analog Trunk Services for ISDN Program *61 – Analog Trunk Services for ISDN Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: See below ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SEL = Type of Service (1~3) Enter the Bearer Service: 0 = 3.
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ISDN Program *62 – Non-ISDN Station Bearer Service Program *62 – Non-ISDN Station Bearer Service Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: System, PRI and BRI Initialized Default: See below ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SEL = 1~3 DATA = Bearer Service (0 or 1) 1 - Bearer Service 2 - Outgoing Call 3 - Incoming Call 0 - 3.1 kHz Audio (faxes) 1 - Speech For options 2 and 3, enter the Pad Level.
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ISDN Program *63 – ISDN Dialing Parameters Program *63 – ISDN Dialing Parameters Processor Type: DK40i, all RCTUs (Release 4.
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ISDN Program *64-1 – Direct Inward Dialing Parameters Program *64-1 – Direct Inward Dialing Parameters Processor Type: DK40i, all RCTUs (Release 4.
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ISDN Program *64-2 – Number of DID/DNIS Digits for Trunk Groups Program *64-2 – Number of DID/DNIS Digits for Trunk Groups Processor Type: DK40i, all RCTUs (Release 4.
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ISDN Program *65 – ISDN Channel Group Assignment Program *65 – ISDN Channel Group Assignment Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: System, PRI Initialized Default: All LEDS Off (see Important! below) Note Program *65 must be assigned before entering Program*66. ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SEL = Channel Group (1~8) GRP = Light LEDs to select PRI B-channels for the channel group.
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ISDN Program *66-1 – Channel Group Number Parameters Program *66-1 – Channel Group Number Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: Blank Program *65 must be assigned before entering Program *66. If Program *65 changes, then this program will be affected. Program *66 defaults back to the settings in Program *65.
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ISDN Programs *66-2 and *66-4 – Call-by-Call Trunk Group Codes and Network ID Programs *66-2 and *66-4 – Call-by-Call Trunk Group Codes and Network ID Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SEL = 2 SV = Service Parameters Enter ISDN Trunk Group FA = Enter the Facility Code Facility Code Service Parameters Carrier Code (Prog.
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ISDN Programs *66-2 and *66-4 – Call-by-Call Trunk Group Codes and Network ID Program *66-4 Call-by-Call Network ID Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SEL = 4 Enter ISDN Trunk Group Number +ROG 6SNU +ROG 6SNU +ROG ID = Network ID Code (3 or 4 digits) Program *66-4 Overview Some Call-by-Call services are provided by inter-exchange carriers.
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ISDN Program *66-3 – Channel Group/Trunk Parameters Program *66-3 – Channel Group/Trunk Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: LEDs 1, 2 and 12 On; all other LEDs Off ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SEL = 3 DATA = Light LEDS to assign features. See tables below.
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ISDN Program *66-3 – Channel Group/Trunk Parameters Program *66-3 DMS 100 Custom Switch NI-2 Switches LED 11 Off LED 11 On LED 13 On, Progress ID 81 LED 13 Off, Progress ID 83 LED 14 On LED 14 Off LED15 On LED 15 Off Program *66-4 Call-by-Call Network ID See “Programs *66-2 and *66-4 – Call-by-Call Trunk Group Codes and Network ID” on Page 7-29. Use the record sheet for Program *66-2.
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ISDN Program *66-5 – Line Directory Number (LDN) Registration Program *66-5 – Line Directory Number (LDN) Registration Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SEL = 5 LDN = Listed Directory Number Enter the Channel Group Use LED Button 01 to enter a blank. Wild card (*) entries are valid.
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ISDN Program *66-6 – LDN/Trunk Group to Channel Group Assignments Program *66-6 – LDN/Trunk Group to Channel Group Assignments Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SEL = 6 GRP = Select ISDN trunk ports for each LDN index. Enter the Channel Group Number: 0 = BRI; 1~8 = PRI Press 3DJH or 6FUROO for the next CO line ports.
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ISDN Program *66-7 – LDN/Trunk Group Assignments Program *66-7 – LDN/Trunk Group Assignments Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SEL = 7 DIR = Trunk Group (1~16). 0 = blank. The lowest POTS trunk group is used. Enter the Channel Group Number (1~8) Enter the LDN Index (1~48). See Program *66-5.
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ISDN Program *67-1 – Trunk Group Call Direction Program *67-1 – Trunk Group Call Direction Processor Type: DK40i, all RCTUs (Release 4.
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ISDN Program *67-2 – Call Types for ISDN Trunk Group Supported Program *67-2 – Call Types for ISDN Trunk Group Supported Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: Release 4.0 and 4.1 blank; Release 4.15 and higher all LEDs On for Time Zone 1 ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SEL = 2 Turn on LEDs 01~04 to select the call type. See table below.
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ISDN Program *67-3 – ISDN Trunk Group Minimum Channel Reservation Program *67-3 – ISDN Trunk Group Minimum Channel Reservation Processor Type: All RCTUs (Release 4.15), DK40i and all BCUs (Release 4.3) Program Type: Trunk, PRI Initialized Default: Default = 00 ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SEL = 3 Enter the Trunk Group (01~16) +ROG 6SNU +ROG 6SNU +ROG MIN = Minimum number of B-channels reserved. Max. 47 when sharing D-channels. Enter the Time Zone (1~3) For Rel. 4.
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ISDN Program *67-4 – ISDN Trunk Groups Maximum Channel Reservation Program *67-4 – ISDN Trunk Groups Maximum Channel Reservation Processor Type: All RCTUs (Release 4.15 or higher), DK40i and all BCUs (Release 4.3) Program Type: Trunk, PRI Initialized Default: 23 maximum default channels ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SEL = 4 Enter the Trunk Group (01~16) Enter the Time Zone (1~3) +ROG 6SNU +ROG 6SNU +ROG MAX = Maximum number of B-channels reserved.
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ISDN Program *67-5 – Multiple Time Zone Settings Program *67-5 – Multiple Time Zone Settings Processor Type: All RCTUs (Release 4.15 or higher), DK40i and all BCUs (Release 4.3) Program Type: Trunk, PRI Initialized Default: Default = 0000 ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SEL = 5 +ROG 6SNU +ROG 6SNU +ROG Enter the Time Zone Starting.
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ISDN Program *68-1 – Calling Number ID Presentation Parameters Program *68-1 – Calling Number ID Presentation Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU +ROG 6SNU +ROG 6SNU +ROG SEL = 1 DATA = Press LED Buttons 01~03 for the desired Calling Number ID parameters. See table below.
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ISDN Program *68-2 – Outbound CNIS Parameters Program *68-2 – Outbound CNIS Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: Blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SEL = 2 Enter the Trunk Group (01~16) Trunk Groups 6SNU +ROG 6SNU +ROG CPN = Enter the Calling Party Number (CPN) 10 or 11 digits.
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ISDN Program *69-1 – CNIS Presentation Parameters Program *69-1 – CNIS Presentation Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: None ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SEL = 1 +ROG 6SNU +ROG 6SNU +ROG INDX = Index Number (00~32) Index 00 uses default value assigned in*68-2.
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ISDN Program *69-2 – Special Number Assignment Program *69-2 – Special Number Assignment Processor Type: DK40i, all RCTUs (Release 4.
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8 E911 This chapter contains programming record sheets, along with specific instructions for programming E911 CAMA trunks. Enhanced 911 CAMA trunks apply to the DK40i, DK424, DK424i Release 4.3 and higher. The RMCU/RCMS PCBs provide up to four CAMA trunk circuits. The RMCU/RCMS eliminates the need for adjunct terminal adapter equipment for connecting to E911 CAMA trunks. For more information on hardware, refer to the Strata DK Installation and Maintenance Manual.
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E911 SMDR Press DN button and dial 9+911 (with LCR). When the user dials 9, the station will seize LCR on its PDN, when the user dials 911, the PDN will drop LCR and the same PDN will connect to the CAMA trunk. 911 plus the station’s CESID will be sent out the CAMA trunk. Press INT button and dial 911 (attendant console). When the user dials 911, the INT button releases from the internal connection and seizes the CAMA trunk. 911 plus the Attendant Console CESID is sent out the CAMA trunk.
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E911 Programming Overview 11111111112222222222333333333344444444445555555555666666666677777777778 12345678901234567890123456789012345678901234567890123456789012345678901234567890 E004 3710 3710 08:14 00:05;32 5833710 911 MARY M NO.
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E911 Program *11-0 – E911/CAMA Trunk Assignments Program *11-0 – E911/CAMA Trunk Assignments Processor Type: DK40i, all RCTUs and BCUs (Release 4.3) Program Type: System Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SELECT = 0 +ROG 6SNU +ROG 6SNU +ROG Light the LED Buttons that are marked with an X in the table below. On=Enabled. Off=Disabled.
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E911 Program *11-0 – E911/CAMA Trunk Assignments When this feature is used, the station or Attendant console that answers the E911 notification call will be connected in a three party conference with the E911 calling telephone and the E911 CAMA trunk (E911 dispatch person who answers the 911 call). The CESID information and user name of the 911 calling station displays on all Attendant Console monitors and E911 notification telephone LCDs when the E911 notification call rings.
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E911 Program *11-1 – CAMA Trunk Group Line Assignments Program *11-1 – CAMA Trunk Group Line Assignments Processor Type: DK40i, all RCTUs and BCUs (Release 4.3) Program Type: System Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU CAMA Trunk Group (01~08) +ROG 6SNU +ROG 6SNU +ROG Line circuit number of CAMA trunk: Turn On LED of line that corresponds to the CAMA trunk position in the system.
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E911 Program *11-2 – CAMA Trunk Group Hunting Assignments Program *11-2 – CAMA Trunk Group Hunting Assignments Processor Type: DK40i, all RCTUs and BCUs (Release 4.
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E911 Program *11-5 – CAMA Digits Sent on 911 Calls Program *11-5 – CAMA Digits Sent on 911 Calls Processor Type: DK40i, all RCTUs and BCUs (Release 4.
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E911 Program *11-6 – E911 Interdigital Timer Program *11-6 – E911 Interdigital Timer Processor Type: DK40i, all RCTUs and BCUs (Release 4.3) Program Type: System Initialized Default: Data, 2 seconds ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU SELECT = 6 +ROG 6SNU +ROG 6SNU +ROG DATA = interdigital time delay before routing calls after 9XX (01~15 seconds). If X=1, timer resets If X=0, 2~9, digits are routed/sent normally DATA (01~15 secs.
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E911 Program *11-8 – 911 Special [DN] Notification Assignments Program *11-8 – 911 Special [DN] Notification Assignments Processor Type: DK40i, all RCTUs and BCUs (Release 4.
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E911 Program *12 – CESID Station Information Program *12 – CESID Station Information Processor Type: DK40i, all RCTUs and BCUs (Release 4.3) Program Type: System Initialized Default: Data Blank ✱ ✱ ✱ ✱ 6SNU ✱ +ROG 6SNU ; ; +ROG 6SNU +ROG 6SNU +ROG Station Port Number (see legend) Port X = Location CESID digits to send on CAMA trunk when station dials 911 (0~10 digits max.) See Program *11, LED 01 for 7 or 10 digits.
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E911 Program *12 – CESID Station Information will vary, so you must get the format from the CAMA trunk provider in order to set the CESID information in this program. Example formats in which the DK is expected to send digits out the CAMA trunk on E911 calls are as follows: 1. When the CAMA trunk is connected to the Public Switched Telephone Network: CESID digits may be: 0-NYY-XXXX Note The hyphens are for clarity - do not try to program them in *12 0 = Information code expected from a PBX on E911 calls.
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E911 Program *13 – Station To CAMA Trunk Group Assignment Program *13 – Station To CAMA Trunk Group Assignment Processor Type: DK40i, all RCTUs and BCUs (Release 4.
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E911 Program *13 – Station To CAMA Trunk Group Assignment 8-14 Strata DK Programming 5/00
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Glossary Term Definition Auto Attendant (built-in or external). This feature acts as an automatic operator that directs incoming callers to stations by offering a menu of dialing prompts. ACD Automatic Call Distribution. Allows incoming calls to be distributed to a group of ACD agents. The ACD supervisor’s LCD telephone displays ACD Agent and Group information which allows the supervisor to monitor calls and assist agents.
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Glossary CESID ~ DKT Term GL-2 Definition CESID Caller’s Emergency Service Identification—Telephone number for specific station or station location which is sent to the CAMA trunk. CCVY Call Center Viewer “Y” Connector—Enables two-way transmissions between the Strata DK and a host PC, or SMIS equipment, and one-way transmissions to other PCs. There are four ports on the Call Center Viewer Connector for one Strata DK, another master port, and two additional ports.
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Glossary DKT2000 series ~ HDSS Term Definition Toshiba proprietary digital telephones consisting of four models: two 10-button models with handsfree answerback and/or LCD display and two 20 button telephones with speakerphone or a speakerphone with LCD display. DKSU14A Strata DK14 Key Service Unit (KSU) with power supply. Equipped with two loop start CO line circuits and four digital telephone circuits built-in.
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Glossary HESB ~ LED Term GL-4 Definition HESB External Speaker Box—A speaker/amplifier that can be configured with the system to provide a variety of functions, such as a paging speaker and/or Background Music (BGM) speaker. HESC-65A A cable used to connect an HHEU-equipped digital telephone or an HHEU-equipped electronic telephone to the external speaker box (HESB) for the Loud Ringing Bell feature.
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Glossary LSI ~ PEMU Term Definition LSI Large Scale Integration—Related to circuit design technology. Strata DK system printed circuit boards (PCBs) use LSI circuit design. MDF Main Distribution Frame—The wiring frame usually located in a phone closet. MDFB Door Phone Box—A peripheral two-way speaker box option. MOH Music-on-Hold—Customer-supplied music or announcements can be sent to parties on-hold on CO lines or the intercom. NDTU Toshiba 30-foot cable that connects the RDTU to the KSU.
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Glossary PEPU ~ QSTU2 Term GL-6 Definition PEPU External Page Interface Unit—An optional PCB that provides support and/or circuit interface mainly for optional hardware peripherals and upgrades associated with external paging functions. PESU Standard/Electronic Telephone Interface Unit—An optional PCB that provides the system with a combination of two standard and four electronic telephone circuits.
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Glossary QRCU2 ~ RCOS Term Definition DTMF Receiver/ABR Tone Detector Unit (DK14)—Provides three circuits to receive DTMF tones (required for DISA and devices connected to QSTU2s), and three circuits to detect busy tone (required for the ABR feature). RAM Random Access Memory—Refers to the type of system memory that holds individual system configuration and feature programming. RAM is read/write memory, and can be easily revised in programming.
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Glossary RCOU ~ RPSU280 Term GL-8 Definition RCOU CO Line Interface Unit—An optional PCB that provides the system with four loop start CO lines. An optional RCOS subassembly can be attached to the RCOU for four more loop start analog CO lines. Supports Caller ID when used with RCIU/RCIS circuits.
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Glossary RRCS ~ TAPI Term Definition Dual-tone Multi-frequency Receiver—An optional upgrade to the system common control unit (RCTU) that provides Dual-tone Multi-Frequency (DTMF) receivers for system Direct Inward System Access (DISA) CO lines, E&M tie lines, DID, DNIS and ANI lines, Auto attendant announcement devices, remote change of call forward-external destination, DNIS external call routing, and stations and other peripherals that connect to standard telephone circuits.
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Glossary TA ~ WSIU Term GL-10 Definition TA Terminal Adapter or ISDN modem that converts PC and other types of protocol into a signal that works with ISDN. Generally, TAs support RJ-11 voice ports and RS-232C or V.35 or V.449 data interfaces. T1/DS-1 See RDTU. TCIU1 Caller ID—An optional PCB that provides the Caller ID option in the Strata DK424. TCIU2 Caller ID—An optional PCB that provides the Caller ID option in the Strata DK40i.
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Index A alert signal button assignments, 3-122 button programming example, 3-123 alternate background music source slot assignment (see Program 19) attendant console answer button priority assignments, 3-138 display type, 3-137 flexible button codes (see Program 59) overflow destination assignments, 3-139 overflow timer, 3-137 series (DK424, see Program 58) auto attendant built-in prompt/station assignments (see Program 09) automatic PCB recognition and port renumber (see Program 91-1) automatic preference
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Index E~I door phone ringing (see Program 79) E E911, 8-1 CAMA digits sent on 911 calls (see Program *11-5) DK424 operation overview, 8-1 trunk group line assignments (see Program *11-1) trunk group hunting (see Program *11-2) CESID station information (see Program *12), 8-11 E911/CAMA trunks (see Program *11-0) interdigital timer (see Program *10-91) interdigital timer (see Program *11-6) pause before send timer (see Program *10-92) programming overview, 8-3 SMDR, 8-2 special [DN] notification (see Progr
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Index K~P related programs ACD/ISDN parameters (see Program 10-4) attendant console feature buttons (see Program 59) least cost routing modified digits (see Programs 55-1 and 55-2) station class of service (see Program 30) system assignments, BRI lines (see Program 10-1) telephone feature buttons (see Program 39) special number assignment (see Program *69-2) trunk groups call direction (see Program *67-1) maximum channel reservation (see Program *67-4) trunk groups (see Program *16) K keystrip assignments
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Index P~P Program *11-0 E911/CAMA trunks, 8-4 Program *11-1 CAMA trunk group line assignments, 8-6 Program *11-2 CAMA trunk group hunting assignments, 8-7 Program *11-5 CAMA digits sent on 911 calls, 8-8 Program *11-6 E911 interdigital timer, 8-9 Program *11-8 911 special [DN] notification assignments, 8-10 Program *12 CESID station information, 8-11 Program *13 station to CAMA trunk group, 8-13 Program *14-1 auto answer with zip tone, 6-12 Program *14-2 DID, tie, DNIS, ANI line after shift/overflow substi
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Index P~P Strata DK Programming 5/00 RSIU, RSSU, PIOU, PIOUS ACD/MIS slot assignments, 6-2 Program 04 station logical port [PDN] assignment, 3-13 Program 05 flexible access code numbering, 3-20 Program 09 auto attendant prompt/ACD group, 6-3 built-in auto attendant prompt/station assignments, 3-23 Program 10-1 system assignments part 1 of 3, 3-27 Program 10-2 system assignments part 2 of 3, 3-30 Program 10-3 system assignments part 3 of 3, 3-35 Program 10-4 ACD/ISDN parameters, 6-6 Program 11 ACD timing
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Index P~P Program 14-73 queue size for alarm 2, 6-31 Program 14-8 alarm pattern assignments, 6-32 Program 14-9 work unit assignments, 6-34 Program 15 ground/loop/tie/DID line options, 3-47, 6-35 Program 16 assign CO line groups (dial 9 or 801~816), 3-51 Program 17 DID/tie line options, 3-53, 6-35 Program 18 agent names for SMIS/MIS assignments, 6-13 Program 19 alternate background music source slot assignment, 3-57 Program 20 computer and data interface unit configuration, 3-58 Program 21 modem pool port a
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Index R~R Strata DK Programming 5/00 Program 77-2 door phone busy signal/door lock assignments, 3-168 Program 77-3 night ringing over PIOU external page zones, 3-170 Program 77-4 RSIU open architecture (OA) data output assignments, 3-171 Program 78 CO line special ringing assignments, 3-173 Program 79 door phone ringing, 3-175 Program 80 EKT and DKT ringing tones (CO line calls), 3-178 Program 90-initialize programs 00~*99, 2-4 Program 91-1-automatic PCB recognition and port renumber, 2-6 Program 91-2 da
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Index S~V S set date, time and day, 1-15 SMDR data output options (see Program 60) output/account code digit length (see Program 60-2~7) software check (see Program 00) special common carrier numbers and authorization code digit length (see Program 45-3~6) station class of service (see Program *34) (see Program 35) CO line access (see Program 40) hunting (voice calls only, see Program 33) logical port [PDN] assignment (see Program 04) display and/or change (see Program 01) memory allocation for store calle