Telecommunication Systems Division Digital Business Telephone Systems DKT3000/2000-Series Digital Telephone User Guide May 2002
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery.
Contents Introduction Organization...................................................................................................................... vii How to Use This Guide.................................................................................................... viii Conventions ..................................................................................................................... viii Related Documents/Media.....................................................................
Contents Chapter 3 – Advanced Operation Handset ...........................................................................................................................10 Speaker ...........................................................................................................................10 Handsfree Answerback...................................................................................................10 Switching Between Handset and Speakerphone.......................................
Contents Chapter 3 – Advanced Operation Call Forward Settings .....................................................................................................29 Call History ........................................................................................................................32 Call Park Orbits..................................................................................................................32 Call Pickup.................................................................
Contents Chapter 4 – DKT3014 LCD Features Voice Mail - Direct Transfer..............................................................................................51 Voice Mail Soft Keys.........................................................................................................51 Call Recording ...................................................................................................................55 Other Voice Mail Features..........................................................
Contents Appendix A – Centrex Application Paging .............................................................................................................................80 Call Forward Override (DSS Override)..........................................................................80 Night Transfer Button.....................................................................................................80 Appendix A – Centrex Application Flexible Directory Numbering .................................
Contents Appendix A – Centrex Application vi Strata CTX DKT3000/2000-Series Telephone 05/02
Introduction This user guide describes how to use the 3000-series and 2000-series digital phones for Strata CTX systems. Also discussed are Digital Add-on Modules (DADMs) and the Direct Station Selection (DSS) Console. Organization • Chapter 1 – The Grand Tour provides an overview of the digitial telephones. • Chapter 2 – The Basics covers the basic telephone features that you need to know. • Chapter 3 – Advanced Operation includes an explanation of Soft Key operations.
Introduction How to Use This Guide How to Use This Guide This guide provides in-depth instructions for the DKT3000- and DKT2000-series digital telephones and their features. Most telephone users can use the “Strata CTX 3000/2000-series Digital Telephone Quick Reference Guide” instead of this guide. Conventions Conventions Description Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items.
Introduction Related Documents/Media Conventions See Figure 10 Description Grey words within the printed text denote cross-references. In the electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext. Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print.
Introduction Related Documents/Media x Strata CTX DKT2000/3000-Series Telephone 05/02
The Grand Tour 1 This chapter familiarizes you with DKT3000-series and DKT2000-series digital speakerphones (model numbers appear on the bottom of your telephone).
The Grand Tour DKT3000-series Telephones LCD Display Handset Mode Page Scroll Feature LCD Control Buttons/ Soft Keys Red/Green LED Indicators Dial Pad Q Z Msg Spdial Mic Redial Spkr Cnf/Trn Flexible Buttons (also known as Programmable Buttons - PB) Vol Hold 5649 Fixed Buttons Microphone Location DKT3020-SD Telephone Fixed Buttons The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.
The Grand Tour DKT3000-series Telephones Flexible Buttons Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on the previous page) that can be programmed to do many button functions, including: • Line is used to access an outside line. • Primary Extension is your extension button. • Pooled Line Group enables you to access available outside lines from a group of lines appearing under one button. • Feature Access Buttons enables you to store features onto a single button.
The Grand Tour DKT2000-series Telephones • 0RGH is generally used as a Soft Key. • Pressing 3DJH switches you from the Call Forward (CF) display to the User Name display. • Pressing 6FUROO advances you through information. • )HDWXUH will be used in the future.
The Grand Tour DKT2000-series Telephones LCD Display Handset LCD Control Buttons/ Soft Keys Red/Green LED Indicators Dial Pad Flexible Buttons 5972 Fixed Buttons Microphone Location DKT2020-SD Telephone Fixed Buttons The fixed buttons on your telephone enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.
The Grand Tour DKT2000-series Telephones Flexible Buttons All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments. Line Buttons You may have buttons designated as /LQH and/or 3RROHG /LQH *US which enable you to directly access outside lines.
The Basics 2 This chapter shows you the basic operation of your DKT3000-series or DKT2000series telephone. Important! The text in this chapter applies to both the DKT3000-series and DKT2000-series telephones, unless otherwise noted. Important - Read First Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system. Use the check boxes ❐ throughout this book to mark which features you have.
The Basics Important - Read First Which Outgoing/Incoming Call Features Do I Have? Check mark here which outgoing/incoming features you have on your system. ❐ ❐ ❐ ❐ ❐ ❐ 8 Automatic Line Selection (ALS): When making outgoing calls, you have ALS if when you lift the handset or press 6SNU you hear dial tone and the Line Light Emitting Diode (LED) lights steady green. The LCD displays the station number and the seized outside line.
The Basics Making a Call Making a Call There are three ways to originate a call from your digital telephone: Hot Dialing 1. To make a call using Hot Dialing, dial the number. When you start to dial, the extension button, Spkr and Mic LEDs light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker. 2. When connected, you can continue speakerphone operation or lift the handset and continue the conversation. Spkr Button 1.
The Basics Answering a Call Answering a Call There are several ways to answer a call: Handset ➤ If your telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line. ➤ If not, press the button associated with the ringing line (flashing green LED). Speaker ➤ If your telephone is programmed for Ringing Line Preference, press 6SNU and the telephone automatically answers the ringing line.
The Basics Message Waiting Message Waiting Use your 0VJ LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your telephone can be programmed to have up to four additional (flexible) Message Waiting buttons/LEDs. Check with your CTX System Administrator to see if these buttons have been programmed on your telephone.
The Basics Microphone Turning On/Off Message Waiting LED on Another Extension If you call an extension and it’s busy or there is no answer, you can light that extension’s Message Waiting LED and enable that extension to call you back. 1. Dial an internal extension. You hear busy tone or there’s no answer. 2. Press 0VJ or . The Msg LED flashes red on the called telephone. At your telephone, the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light. 3.
The Basics Call Transfer Call Transfer 1. While on a call, press &QI 7UQ. Your Line LED flashes green and you hear internal dial tone. 2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or immediately “blind transfer” the call. During call transfer, you can connect all three parties by pressing your flashing extension button or &QI 7UQ. • If you get voice mail, you can leave a message or hang up and let the transferred caller leave a message.
The Basics Conference Calls Conference Calls You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions. The person who initiates the conference call is the Master. If, after the conference is established and the Master exits the conference, the first station to have been added to the conference becomes the Master.
The Basics Conference Calls Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call. ➤ To add Voice Mail to a conference call (performed by Conference Master) 1. Press &QI 7UQ to place the current call on Consultation Hold. 2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code.
The Basics Hold Hold 1. To place a call on hold, press +ROG. Your LCD shows the line on hold. The held Line’s LED flashes green while appearances of the line at other stations flash red. • To return to the held call, press the held /LQH button. • If you do not return to the held call within a specified time, it rings back to your telephone. The call remains camped-on to your station indefinitely. • If the held party hangs up, the call is released. 2. Repeat Step 1 to place additional lines on hold.
The Basics Volume Control Volume Control ➤ To adjust the handset volume ➤ Press the 9RO ▲ to increase volume and 9RO ▼ to decrease volume during the call. When you hang up, the volume returns to the default setting. ➤ To adjust the speaker volume for internal/external calls and background music 1. Press 6SNU. 2. Press an extension button - you hear dial tone. 3. Press the 9RO ▲ to increase volume and 9RO ▼ to decrease volume. This volume setting applies to all calls until changed.
The Basics LCD Contrast Adjustments 18 Strata CTX DKT3000/2000-Series Telephone 05/02
3 Advanced Operation This chapter gives you more details about your DKT3000-series or DKT2000-series telephone’s advanced functions. Using Your LCD If your telephone has an LCD, use this section to learn more about its functions. In its idle state, the LCD is a desk clock and calendar. When you are on an outside call, the call duration displays. A “+” on the LCD readout (shown at right) indicates there is more data to display. CF-ALL 202-203+ ➤ Press 6FUROO to advance through the information.
Advanced Operation Soft Keys Soft Keys When Soft Keys are on, they replace the functions on the 0RGH, 3DJH, 6FUROO and )HDWXUH buttons below the LCD. ()HDWXUH is a future feature for DKT3000-series phones only.) The following table defines Soft Key Prompts. Table 1 Soft Key Prompts Soft Key 20 Definition ABR Activates Automatic Busy Redial after dialing a busy outside telephone number. ACB Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
Advanced Operation Soft Keys Soft Key Example When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. Here’s an example of how Soft Keys work. 1. When an outside call is in progress, the LCD appears as shown on the right. ABR = Automatic Busy Redial CONF = Conference PAGE = Paging 00:01:01 Soft Key Prompts ABR CONF PGE Mode Page Scroll Feature LCD Control Buttons/Soft Keys 6060 2.
Advanced Operation Advisory Messages Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata CTX provides a number of stored messages, shown in the table below. Message numbers 5~9 can be defined by your CTX System Administrator. Msg No.
Advanced Operation Account Code Calls Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.
Advanced Operation Account Code Calls Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call.
Advanced Operation Automatic Busy Redial Automatic Busy Redial After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. This feature may not be on some telephones on your system. Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. The system inserts a pause (P) on your LCD before redialing the number.
Advanced Operation Automatic Callback Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone. Then when you answer, it automatically rings the intended destination.
Advanced Operation Background Music Background Music You can set background music over your telephone speaker or over external speakers. Up to 16 different music sources can be applied to the Strata CTX system: the first source is Quiet Tone, all others can be music or recorded information. ➤ To enable background music on your telephone speaker ➤ Press the %*0 + n( ) + %*0, where n is the music sources 1~16 ...or press an extension button + + n + + 6SNU, where n is the music source 1~16.
Advanced Operation Call Forward Call Forward System System Call Forward (which is set in Programming) automatically directs calls to a predefined location, such as Voice Mail. See your CTX System Administrator to determine which type of Call Forward you have, as well as the Call Forward location. Station Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone. Each extension can be independently set for a different Call Forward feature.
Advanced Operation Call Forward • Call Forward - External Location – Forwards incoming line calls that ring directly to your extension to a destination outside the system. You can change your forwarding destination from outside the system using the DISA feature. See your CTX System Administrator for DISA telephone numbers and security code access. Call Forward Settings • Call Forward All Calls – Forwards all calls immediately.
Advanced Operation Call Forward ➤ To use the Call Forward button sequence ➤ Follow the instructions in the following table, shown under “Button Sequence.” Some features require additional input, such as: • Destination – If the destination is an outside number, press after entering the destination. The CTX accepts destination numbers of up to 32 digits. • Timer – This is a two digit entry representing how long (eight to 160 seconds) your telephone should ring before forwarding the call.
Advanced Operation Call Forward Table 2 Call Forward Procedure (continued) Feature Button Sequence Call Forward Any Call - Set for Another Station: Enables you to forward all calls for another telephone within your telephone system. All Calls Ext. button + (Tone) + ext. no. + Pass Code (Tone) + + Dest. No. + (Tone) Busy Ext. button + (Tone) + ext. no. + Pass Code (Tone) + + Dest. No. + (Tone) No Answer Ext. button + (Tone) + ext. no. + Pass Code (Tone) + + Dest. No.
Advanced Operation Call History Call History Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible &DOOHU ,' button. ➤ To view Call History ➤ When your station is idle, press the &DOOHU ,' button.
Advanced Operation Call Pickup ➤ To park a call 1. While on a call, press 3DUN LQ 2UELW ...or &QI 7UQ + . The LED flashes green (consultation-hold). 2. Specify the Park Orbit using one of the following: • Press and the system automatically selects a General Park Orbit between ~ . The chosen orbit appears on the LCD. • Enter a valid extension. • Press and the system automatically selects your extension as the orbit. 3. Hang up.
Advanced Operation Call Pickup Page/Internal Call Pickup This feature picks up Internal (station to station), Group Page, and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively. ➤ To perform Call Pickup 1. Press an extension button. 2. Enter a code from the following table.
Advanced Operation Call Waiting Notes • The Primary extension number is the directory number by which the telephone set is defined. Other, non-primary extension numbers may also appear on the telephone. By convention, the Primary extension number is assigned to the first button on a multi-button telephone. • If more than one call is on hold, the call on the telephone’s lowest button number is picked up. • Ringing calls are picked up over held calls as a priority.
Advanced Operation Direct Inward System Access (DISA) Direct Inward System Access (DISA) Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. See your CTX System Administrator for details. 1. From outside the system, dial the public telephone number assigned to DISA. The call will be answered and you will hear CTX dial tone.
Advanced Operation Distinctive Ringing Distinctive Ringing 1. Press to enter User Programming Mode. 2. Press a /LQH button. The Line LED is steady green. 3. Enter the ringing pitch number: = Low, = Middle, = High, = Combination 4. Lift the handset to return to idle. Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode.
Advanced Operation Door Lock(s) Setting DND for Another Extension ➤ To activate DND for another extension ➤ Enter (hear Entry Tone) + the Primary extension of the remote extension + the pass code + (hear Success Tone). This sets DND as if activated by the Primary extension on the target telephone. ➤ To deactivate DND for another extension ➤ Enter (hear Entry Tone) + the Primary extension of the remote extension + the pass code + (hear Success Tone).
Advanced Operation Door Phone(s) Door Phone(s) Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. The number of possible door phones varies by Strata CTX system, with up to 24 as the maximum for larger systems. LCD telephones display the door phone name ID when calls are made to or from door phones.
Advanced Operation Emergency Ringdown ➤ To call/monitor a door phone 1. With the handset off-hook, press a extension. You hear dial tone and the LED flashes green (in-use). 2. Press + extension for the door location. A two-way talk-path exists between your telephone and the called door phone. You can audibly monitor the area around the door phone. ➤ To call from a door phone 1. Press the door phone button and then release it.
Advanced Operation Off-hook Call Announce Off-hook Call Announce Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The announcement may be delivered over the handset or the speaker. Handset OCA Announce can operate on any digital telephone.
Advanced Operation Override Calls Override Calls The available override features are: Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring.
Advanced Operation Override Calls Executive Override Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones. ➤ To perform Executive Override ➤ After reaching a busy station, press ...or, if you have an LCD telephone, use the OVRD Soft Key. You enter a conference with the busy station and the party to whom he was talking.
Advanced Operation Paging Class of Service Override By dialing a Class of Service (COS) Override code, a user can change a station’s set of privileges to one associated with the override code. When the call is terminated and another is attempted from the same station, the original COS is applied. This allows selected users to override restrictions that are placed on any telephone in the system. ➤ To perform Class of Service Override 1. Access an outside line.
Advanced Operation Paging ➤ To make a Group Page ➤ Press *URXS 3DJH and enter the Group number (01~16) ...or press extension + and enter the zone number. Answering a Page ➤ To answer a Group Page, lift the handset off-hook, press extension + and enter the Group number. ➤ To answer an External Group Page, lift the handset off-hook, press extension + and enter the Group number. All Call Page You can make an All Call Page to telephones assigned to the “All Call Page Group.
Advanced Operation Privacy Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming. By default, the system is private.
Advanced Operation Speed Dial Speed Dial Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established. There are two types of Speed Dial: • Station – Your CTX System Administrator allocates a block of up to 100 personal speed dial numbers in increments of 10 per telephone.
Advanced Operation Speed Dial Storing a Station Speed Dial Number There are three ways to store a Station Speed Dial number, including Programming Mode, Access Codes and through system programming by your CTX System Administrator. ➤ To store a Station Speed Dial Number using User Programming Mode 1. Press to enter User Programming Mode. The LCD shows “USER PROG MODE.” 2. Press the fixed 6SGLDO button or the Speed Dial feature button. The LCD shows “SPEED DIAL MODE.
Advanced Operation Speed Dial Note Selected telephones may have the ability to change System Speed Dial numbers. Follow this procedure but specify a System Speed Dial number (200~999) instead. 3. Enter the destination digits, then press . The LCD shows “SPEED DIAL” + the Speed Dial Number + destination + #. You hear Success Tone. 4. Release the telephone. To enter another number, repeat the process, starting with Step 1.
Advanced Operation Tone/Pulse Dialing The numbers are defined in Table 4: Table 4 Dial String Characters Entry Meaning a 0~9 End of Speed Dial Number when entering via access code ( Escape. “ ” functions as an escape key indicating that the number immediately following represents something exceptional. When is used as an escape character, it consumes one Speed Dial digit. Entering to insert a seven-second pause would use two of 32 characters. a Pause (1~9) seconds.
Advanced Operation Voice Mail - Direct Transfer Voice Mail - Direct Transfer The Strata CTX enables you to transfer a call directly to a voice mailbox without first ringing that person’s telephone. ➤ To transfer a call directly to Voice Mail (VM) 1. While on a call, press &QI 7UQ. You hear feature dial tone. 2. Enter . You hear entry tone. 3. Enter the VM mailbox number (usually the same as the extension number), then press . The call transfers immediately and your extension becomes idle.
Advanced Operation Voice Mail Soft Keys Table 6 Soft Keys for CTX Digital Telephones DKT 3014 SDL DKT 3010 SD DKT 3020 SD DKT 2010 SD DKT 2020 SD Confirm automatic copy destination ACCEPT ADD ADD ADD ADD DESTS ADD MBX Create a Guest Mailbox Additional Destinations ADD ADD Add a mailbox to the list ALL MSGS Copy All Messages AM? AM APPEND APND Append recording AUTO COPY Set Automatic Msg Copy BACK UP Backup (rewind) BSY GRT REC Record Busy Greeting BUSY GREET Select Busy Greeting
Advanced Operation Voice Mail Soft Keys Table 6 Soft Keys for CTX Digital Telephones (continued) DKT 3014 SDL DKT 3010 SD DKT 3020 SD DKT 2010 SD DKT 2020 SD DESTINATION Voice Mail Functions Enter automatic copy destination DIRECTORY DIR DIR Directory plus name DND DND DND Change Do Not Disturb (On/Off) Enable/Disable: ENABLE/ DISABLE • Notification template (toggle) • Automatic copy END TIME Set copy End Time FOLDERS FLDR FORWARD FWD New/Saved message folder FWD Forward the current
Advanced Operation Voice Mail Soft Keys Table 6 Soft Keys for CTX Digital Telephones (continued) DKT 3014 SDL PAUSE DKT 3010 SD DKT 3020 SD PAUS DKT 2010 SD DKT 2020 SD PAUS PAUSE PLAY Pause recording Pause playback PER DST LST LIST LIST Manage Personal Distribution Lists PERSONAL LIST LIST LIST Personal distribution list (1~25) PM? PM PREVIOUS Play the Previous message PREV MENU PREV REC COMMENT COMM COMM Record a list Comment RECORD REC REC Record Return to previous menu REE
Advanced Operation Call Recording Table 6 Soft Keys for CTX Digital Telephones (continued) DKT 3014 SDL SEND MSG DKT 3010 SD DKT 3020 SD SEND DKT 2010 SD DKT 2020 SD SEND Voice Mail Functions Send and Return to Main menu SET DAY Set the Day (1~31) SET HOUR Set the Hour (1~12) SET MINUTES Set the Minutes (0~59) SET MONTH Set up Month (1~12) SET YEAR Set up Year (last two digits) SPCL FUNCT SPCL Special Functions SND ALL FAX FAXN Send All Fax (in folder to fax dev) SND THS FAX FAX1 Se
Advanced Operation Call Recording Important! Stratagy ES mailboxes have a definable limit on the length one message can be. If you plan on making lengthy recordings, see your System Administrator so your message recording time can be properly defined. ➤ To record a call 1. With a call in progress, press 5HFRUG.
4 DKT3014 LCD Features This chapter shows how to use the DKT3014-SDL (shown below) large screen directory display and individual name searches. Mode FRED S Page FEB 19 NO.
DKT3014 LCD Features Directory and Speed Dial Listings Directory and Speed Dial Listings The directory menu (idle state) is shown below. Mode Page Scrolling Directories Search by Initials FRED S FEB 19 NO.
DKT3014 LCD Features Directory and Speed Dial Listings System Speed Dial and Personal Speed Dial Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection, described above. 1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen. 2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page back. 3. To select someone from the list, press the Soft Key next to their name.
DKT3014 LCD Features Directory and Speed Dial Listings If you entered “B,” all names beginning with “B” are listed. You can press the MORE Soft Keys to view adjacent pages. FRED J NO. 3371 B BAKER G 3. To select someone from the list, press the Soft Key next to the name. The directory information displays. BRETON l PREVIOUS MORE EXIT 4. Press the Soft Key next to the person or dept. you wish to call. The system calls and displays the directory information. BALL F BAWLER S FIND FRED J NO.
DKT3014 LCD Features Directory and Speed Dial Listings Table 7 Press Dial Pad Buttons Dial Pad Alphanumeric Characters Number of times to press the dial pad button 1 2 3 4 5 - . : , 1 A B C ‘ 2 D E F ! 3 G H I & 4 J K L * 5 M N O # 6 P Q R S 7 T U V ? 8 W X Y Z 9 ( ) & / 0 ➤ To add a space or move one character to the right, press the RIGHT Soft Key. ➤ To backspace (delete previous character), press the LEFT Soft Key.
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User Programming 5 User programming enables you to change your telephone’s layout/registration and other settings. With user programming you can re-define Flexible Buttons to perform other functions. • Enter numbers in your personal Speed Dial list • Program One Touch and Flexible Buttons • Register Call Forward assignments for easy use (max.
User Programming Flexible Button Codes • Call Forward – Users can set the Call Forward (CF) destination and CF-No Answer Timer for the CF buttons. • One Touch – Users can set speed dial and custom feature access code sequences for One Touch buttons. • Background Music – Users can select Quiet Tone or the music source (up to 15) that will play on their telephone’s speaker when they activate the %*0 button.
User Programming Flexible Button Codes Setting/Changing a Flexible Button’s Function 1. 2. 3. 4. 5. Press to enter User Programming Mode. Press +ROG. Press the Flexible Button to set or change. Enter the Flexible Button Code (see Table 8), plus any optional parameters. Press the same Flexible Button (flashing) to save the setting. “DATA PROGRAMMED” appears on your LCD.
User Programming One Touch Buttons One Touch Buttons One Touch buttons can be used for storing frequently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). Onetouch buttons can be preassigned to your telephone – your System Administrator can help you identify them. If you do not have a One Touch button, but you have an available Flexible button, you can convert the Flexible button to a One Touch button.
User Programming One Touch Buttons Table 9 Special Characters Entry Meaning + +ROG a Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again. Multiple “stops” can be programmed into one string. Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause escape sequences. For example, to insert a 17-second pause, enter .
User Programming Feature Codes Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. Table 10 Feature Access Codes Feature Feature Access Code Sequences Account Code &QI 7UQ Attendant Console Automatic Busy Redial - On Automatic Busy Redial - Off Automatic Callback Cancel + + Account code digits Background Music Telephone Speaker On Ext. button + + source number + Telephone Speaker Off Ext.
User Programming Feature Codes Table 10 Feature Access Codes (continued) Feature Feature Access Code Sequences Call Forward Any Call - Set for Another Station All Call Ext. button + + ext. no. + Pass Code + + Dest. No. + Busy Ext. button + + ext. no. + Pass Code + + Dest. No. + No Answer Ext. button + + ext. no. + Pass Code + + Dest. No. + + Timer + Busy No Answer Ext. button + + ext. no. + Pass Code + + Dest. No. + + Timer + Cancel Ext.
User Programming Feature Codes Table 10 Feature Access Codes (continued) Feature Feature Access Code Sequences Incoming - Directed Extension Pickup Ext. button + + Ext. Number On hold - Local Retrieve Ext. button + On hold - Remote Retrieve Ext. button + + Remote Ext. No. On hold - Outside line Retrieve Ext. button + + Line on hold On hold - Directed Extension Retrieve Ext. button + + Ext. No. on hold Incoming - Any External Call Ext.
User Programming Feature Codes Table 10 Feature Access Codes (continued) Feature Feature Access Code Sequences Activate MW at another Station without Ringing + Ext. no. Cancel MW at another Station without Ringing + Ext. no. Messaging - Advisory + Message No.
User Programming Feature Codes Table 10 Feature Access Codes (continued) Feature Speed Dial Register Station (00~99) System Feature Access Code Sequences + Index Number (00~99) + Index Number (000~099) + Index Number (100~199) + Index Number (200~299) + Index Number (300~399) + Index Number (400~499) + Index Number (500~599) + Index Number (600~699) + Index Number (700~799) Start Application Substitution of Dial “ ” Substitution of Dial “ ” Travel
User Programming LED Indicator Details LED Indicator Details Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table 11).
User Programming LED Indicator Details 74 Strata CTX DKT3000/2000-Series Telephone 05/02
DADM/DSS Console 6 This chapter provides an overview of the following two optional units and describes the features, buttons and associated LEDs. There’s a 3000-series and 2000-series model for each of these units. • Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital telephones. Up to two DADMs can be connected to a telephone. • Direct Station Selection (DSS) Console – adds 60 line/feature buttons to a digital telephone.
DADM/DSS Console DADM DADM Digital add-on Modules (DADM) can be connected to both the 3000- and 2000-series telephones to provide additional buttons.The 3000-series telephone requires a 3000series DADM; the 2000-series telephone requires a 2000-series DADM. The DADM3020 model, is shown below, right. The DADM2020 (not shown) looks similar and has the same functions. Buttons and LEDs The buttons can be programmed for Direct Station Selection (DSS), outside line access, and Station or System Speed Dial.
DADM/DSS Console DSS Console DSS Console The Direct Station Selection (DSS) console operates alongside of a digital telephone to provide 60 additional buttons. The 3000-series telephone requires a 3000-series DSS; the 2000series telephone requires a 2000-series DSS. An example of the DDSS3060 is shown right. The DDSS2060 (not shown) looks similar and has the same button/LED functions. The buttons can be programmed as DSS, outside Line, All Call Page, Night Transfer, and Station or System Speed Dial.
DADM/DSS Console DSS Console Calling a Station ➤ To call a station’s extension from either a DSS console or a DADM, press the DSS associated with the station. A station call with a DSS button can be made on-hook or off-hook, and with Voice First or Tone signaling. After pressing the button, treat the call like any other station call made from a digital telephone. DSS LEDs indicate whether the associated station is idle or busy.
DADM/DSS Console DSS Console Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red. ➤ To transfer call to a busy station 1. Press DSS corresponding to the busy station to be called. You may hear a busy tone. The original caller is placed automatically on hold.
DADM/DSS Console DSS Console Paging You can make an announcement page to a group of telephone speakers selected in system programming with $OO &DOO 3DJH on the DSS console. 6' (if programmed) on either the DSS console or the DADM can be used for page announcements. See “All Call Page” on page 45.
Centrex Application A Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below: Flexible Directory Numbering A station’s extension can be three or four digits. It is, therefore, possible to match a station’s extension and Centrex line extension number. Dial the entire station number when indicated.
Centrex Application Delayed Ringing Delayed Ringing Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.
B Button Labels All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments. The button labels in Table 12 are for the Programmable Buttons on your telephone. Programmable buttons are the unmarked buttons on your keystrip.
Button Labels Delayed Ringing Table 12 Feature Button Definitions (continued) Button Definitions &DOO )UZG Call Forward-No Answer – Press to forward calls to another station or voice mail device when your station is not answered after 8~60 seconds (set at your station). 1R $QVZHU ([WHUQDO Call Forward-External – Press to forward Private or DID line calls to an external or internal telephone number. &DOOHU ,' Caller ID – Press to view the Call History list (may include name/number, date, status).
Button Labels Delayed Ringing Table 12 Feature Button Definitions (continued) Button Definitions 36 5(6 Pause/Resume – Press to pause or resume recording a conversation to a voice mailbox or when playing back the recording. 5HFRUG Record to Voice Mail – Press to record current conversation to voice mailbox.
Button Labels Delayed Ringing 86 Strata CTX DKT3000/2000-Series Telephone 05/02
Index A B abandoned call numbers (see Call History), 32 about this book conventions, viii how to use this guide, viii organization, vii related documents, ix access codes, 65, 68 account codes, 23, 65, 68 calls, 23 forced, 23 verified/non-verified, 23 add-on module⁄DSS console, 75 advisory messaging, 71 alert signaling, 25 all call page, 45 alphanumeric entry, 60 ANI, 32 answering calls, 9 attendant console, 68 automatic busy redial, 65, 68 callback, 26 callback cancel, 65, 68 hold, 16 line selection, 8
Index D~L call transfer, 13 call waiting, 35, 43 centrex application, 81 feature buttons, 81 change pass code, 29 CO line queuing, 36 conference calls, 14, 70 hold, 16 voice mail, 15 D DADM, 76 delayed ringing, 82 dial pad, 60 digital add-on module (DADM), 76 direct inward system access (see DISA) directories, 60 direct station selection, 58 buttons, 36 DISA security code, 70 distinctive ringing, 37 DKT2000-series telephones, 4 DKT3000-series telephones, 1 do not disturb, 37, 70 override, 42 door lock, 38
Index M~S P LCR dialing out, 70 LED indicators, 73 line access, 7 automatic selection, 8 buttons, 7 ringing preference, 8 paging, 34 access codes, 65, 71 park, 69 pass code, 29 personal speed dial, 59 pickup, 33 pick up group calls, 34 pooled line group, 7 privacy, 46 override, 44 private network access, 71 programming buttons, 65 M message waiting, 11, 70 message waiting light on another telephone, 12 on phantom ext/MW, 12 messaging advisory, 71 Mic button, 12 microphone cut-off, 41 Msg button/LED, 11
Index T~V start application, 72 system speed dial, 59 T tone⁄pulse dialing, 50 tone signaling, 8 transfer, 13 travelling class override, 72 two (tandem) CO line connection, 15 U user programming, 63, 65, 72 V voice first signaling, 8 voice mail access codes, 72 call record, 55 conference, 15 direct transfer, 51 volume control, 72, 73 voluntary account codes (verified/nonverified), 24 90 Strata CTX DKT3000/2000-Series Telephone 05/02
