Telephone User Guide

Feature Operations
Call Forward
50 Strata CIX IP5000-series Telephone UG 07/09
Call Forward
There are two types of Call Forwarding that you can set. One is System Call Forward
(set in System Programming) which automatically directs calls to a predefined
location, such as Voice Mail. See your System Administrator to determine or change
your System Call Forward destination.
The other type is Station Call Forwarding. You can use Station Call Forwarding to
replace your System Call Forward destination with a custom Call Forward setting
made from your station.
System
System Call Forward directs calls to a destination preset by an Administrator for each
telephone, commonly set to voice mail.
 To turn on System Call Forward for your telephone, press #620. Confirmation
tone (three short tones) and display shows “DATA PROGRAMMED.” This
indicates the data is set.
 To turn off System Call Forward for your telephone, press
#621. Confirmation
tone (three short tones) and display shows “DATA PROGRAMMED.” This
indicates the data is set.
Station
Station Call Forward enables you to assign Call Forward destinations for each
extension on your telephone that will override the telephone’s System Call Forward
settings. Each extension can be independently setup to Station Call Forward to a
unique destination. You can set a Programmable Feature Button to perform any Call
Forward function - see
“Programming Feature Buttons” on page 116 for more details.
Call Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
• Internal calls
• Auto Attendant calls
• Outside lines that ring only your station
• Transferred internal or incoming line calls