Telecommunication Systems Division ® Strata CIX and CTX IPT/DKT Telephone User Guide August 2007
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Contents Introduction Organization........................................................................................................................ix How to Use This Guide.......................................................................................................xi Conventions ........................................................................................................................xi Related Documents/Media.....................................................................
Contents Chapter 3 – Advanced Operation Spkr Button.....................................................................................................................15 Handset ...........................................................................................................................15 Dial Directory .................................................................................................................16 Answering a Call...........................................................
Contents Chapter 3 – Advanced Operation Advisory Messages ............................................................................................................34 Account Code Calls ...........................................................................................................35 Verified/Non-Verified Account Codes...........................................................................35 Forced Account Codes................................................................................
Contents Chapter 4 – IPT2010-SDC Off-hook Call Announce....................................................................................................59 Override Calls ....................................................................................................................60 Busy Override.................................................................................................................60 Do Not Disturb Override ..................................................................
Contents Chapter 5 – IPT2008-SDL LCD Features IPT2010-SDC Programming .............................................................................................86 IPT Initialization.............................................................................................................88 IPT2010-SDC Headset Transmit Level Adjustment ......................................................88 Local CO Line Connection .......................................................................................
Contents Chapter 7 – FeatureFlex Chapter 7 — FeatureFlex Alarm Clock.....................................................................................................................120 Voice Mail Call Monitor..................................................................................................121 Voice Mail - Return Call..................................................................................................122 Screen Call ...........................................................
Contents Appendix A – Centrex Application Appendix A — Centrex Application Flexible Directory Numbering .........................................................................................143 Centrex Feature Buttons ..................................................................................................143 Ringing Repeat.................................................................................................................143 Delayed Ringing .........................................
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Introduction This user guide describes how to use the Toshiba Strata series telephone products with Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems: • • • • • • • Strata IP telephone (IPT2010-SD, IPT2020-SD and IPT2008-SDL) Strata DKT3000- and 2000-series digital telephones Strata Digital Add-on Module (DADM) Strata IP Add-on Module (IADM2020) Strata Direct Station Selection (DSS) console FeatureFlexTM SoftIPT Organization • Chapter 1 – The Grand Tour provides an overview of the IP a
Introduction Organization • Chapter 7 – FeatureFlex explains telephone user information for FeatureFlex features. • Chapter 8 – User Programming explains how to program Flexible Button features, set One Touch buttons, change Personal Speed Dial numbers, as well as other user programmable functions. • Chapter 9 – ADM/DSS Console explains how to use these consoles with the available with your Strata CIX system.
Introduction How to Use This Guide How to Use This Guide This guide provides in-depth instructions for the IPT1020-SD, IPT2000-series, DKT3000- and DKT2000-series telephones and their features. Most telephone users can use the “Strata CIX/CTX DKT/IPT Quick Reference Guide” instead of this guide. Conventions Conventions Description Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items.
Introduction Related Documents/Media Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page.
The Grand Tour 1 This chapter familiarizes you with the Digital Key Telephones (DKT) and Internet Protocol Telephones (IPTs) for the Strata CIX. This includes the IPT2000-series, and DKT3000/DKT3200-series telephones for the Strata CIX (model numbers appear on the bottom of your telephone). Important! The IP telephones do not work with the Strata CTX28. The DKT3007/DKT3207-SD is specifically designed to work only with the CTX28.
The Grand Tour IPT2000-series Telephones Toshiba LCD telephones provide easy access to frequently-used features. Prompts guide you through specific tasks. They also provide Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers.
The Grand Tour IPT2000-series Telephones Fixed Buttons The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.
The Grand Tour IPT2000-series Telephones Flexible Buttons Your IPT can have 10 or 20 flexible buttons (Figure on page 2) and the DKTs can have either 10, 14, or 20 flexible buttons that can be programmed to do many button functions, including: FB10 FB20 • Line is used to access an outside line. FB09 FB19 • Primary Extension is your extension button. FB08 FB18 • Pooled Line Group enables you to access available outside lines from a group of lines appearing under one button.
The Grand Tour IPT2000-series Telephones LCD / Soft Keys Your Liquid Crystal Display (LCD) (shown below) shows: • Desk Clock and Calendar in idle mode • Call Duration during an outside call • Operational, Advisory, and Notification messages CF-ALL 202-203+ AUG 08 MON LCD Control Buttons/Soft Keys IPT2010/2020-SD Telephone LCD Mode Page 03:56 Scroll Feature 7499 DKT & IPT1020-SD Telephone LCD Note The IPT and DKT soft keys perform the same functions.
The Grand Tour SoftIPT SoftIPT The SoftIPT is a software phone client that runs on appropriately equipped wireless Pocket PCs with Pocket PC 2003 operating software, as well as on wired or wireless laptops, tablets and desktop PCs with the Microsoft® Windows XP® operating software (OS). The Windows XP version of the SoftIPT GUI is shown below. The Toshiba SoftIPT integrates the power of a PC with all of the features available on a IPT2010-SD and DKT3000/3200-series telephone, except background music.
SoftIPT Icons Directory (Folder) – Clicking this icon enables you to access the directory you create using MS Outlook. Refer to “Creating a Directory” on page 29. Setup (Wrench) – Clicking this icon enables you to view and change SoftIPT settings. Help (Question mark) – Clicking this icon enables you to access Help as a user or find information on Setting Audio Properties, etc. Click Help to view all SoftIPT information.
The Grand Tour DKT3000/3200-series Telephones DKT3000/3200-series Telephones The DKT3200-series models that can be connected to a Strata CIX include: • DKT3001/3201 Single-line telephone. • DKT3007/3207 CTX28 Button with LCD • DKT3010/3210-S 10-button with LCD/Speaker • DKT3007/3210-SD 10-button with LCD/Speaker • DKT3020/3220-S 20-button Speakerphone • DKT3020/3220-SD 20-button with LCD/Speaker • DKT3014/3214-SDL (page 113) 14-button with eight-line by 24-character tilting LCD and 16 Soft Key buttons.
The Grand Tour DKT3000/3200-series Telephones LCD Display LCD Control Buttons/ Soft Keys Handset Dial Pad Flexible Buttons Fixed Buttons DKT3210-SD Telephone Strata CIX and CTX IPT/DKT Telephone 08/07 9
The Grand Tour DKT3000/3200-series Telephones DKT3220-SD Telephone Fixed Buttons The fixed buttons on your telephone enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.
Flexible Buttons All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments. Line Buttons You may have buttons designated as Line and/or Pooled Line Grp which enable you to directly access outside lines. Pooled Line Grp enables you to access available CO Lines from a group of lines appearing under one button.
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2 The Basics This chapter shows you the basic operation of your IPT1020-SD, IPT2000-series, and DKT3000/3200-series telephones, unless otherwise noted. Important! The IP Telephones do not work with the Strata CTX28. Important - Read First Be sure to check with your System Administrator and make sure you know which throughout this book to features are enabled on your system. Use the check boxes mark which features you have.
The Basics Important - Read First Which Outgoing/Incoming Call Features Do I Have? Check mark here which outgoing/incoming features you have on your system. Automatic Line Selection (ALS): When making outgoing calls, you have ALS if when you lift the handset or press Spkr you hear dial tone and the Line Light Emitting Diode (LED) lights steady green. The LCD displays the station number and the seized outside line.
The Basics Making a Call Making a Call There are three ways to originate a call from your IP/digital telephone: Hot Dialing 1. To make a call using Hot Dialing, dial the number. When you start to dial, the extension button, Spkr and Mic LEDs light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker. 2. When connected, you can continue speakerphone operation or lift the handset and continue the conversation. Spkr Button 1.
The Basics Making a Call Dial Directory This feature requires CIX R4.0 software and above for Toshiba DKT3000/3200 and IPT2000-series 10- and 20-button small LCD telephones. You can make a call by selecting a name from your telephone directory. Your telephone will display names (First Name, Last Name or vice versa) depending on the way they have been programmed in the telephone system. All directory names are sorted alphabetically. 1. Press SK1 or Mode from your telephone (shown right).
The Basics Answering a Call Answering a Call There are several ways to answer a call: Handset If your telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line. If not, press the button associated with the ringing line (flashing green LED). Speaker If your telephone is programmed for Ringing Line Preference, press Spkr and the telephone automatically answers the ringing line.
The Basics Message Waiting Message Waiting Use your Msg LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your telephone can be programmed to have up to four additional (flexible) Message Waiting buttons/LEDs. Check with your System Administrator to see if these buttons have been programmed on your telephone.
The Basics Microphone Turning On/Off MW LED on Another Extension If you call an extension and it’s busy or there is no answer, you may be able to light that extension’s Message Waiting LED and enable that extension to call you back. The ability to perform this feature is set in system programming. 1. Dial an internal extension. You hear busy tone or there’s no answer. 2. Press Msg or 7. The Msg LED flashes red on the called telephone.
The Basics Call Transfer Call Transfer 1. While on a call, press Cnf/Trn. Your Line LED flashes green and you hear internal dial tone. 2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or immediately “blind transfer” the call. Note If the privacy option has been disabled, then if you use a Line button when you transfer the call, the LED will flash red until the receiving party answers.
The Basics Call Transfer To perform Call Transfer Immediate 1. While on a call, press the TRNS Soft Key. The IPT2008-SDL and DKT3014/3214 LCD shows “TRANSFER.” 2. Dial the extension where you wish to transfer the call.The call rings the destination station and your telephone returns to the idle state. If your telephone does not go idle, the destination may be located in a remote node, so you need to hang up to return to idle state.
The Basics Conference Calls Conference Calls You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions. The person who initiates the conference call is the Master. If, after the conference is established and the Master exits the conference, the first station to have been added to the conference becomes the Master.
The Basics Conference Calls Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call. To add Voice Mail to a conference call (performed by Conference Master) 1. Press Cnf/Trn to place the current call on Consultation Hold. 2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code.
The Basics Conference Calls Conference Add/Split/Join/Drop If you initiate a conference with two or more parties, you can add outside caller to the conference; or you and another member of the conference can leave (Split) the conference for a private conversation. During this time, other conference members remain connected. You can then Join both of you back into the conference, or you can Drop (disconnect) the member you are connected to.
The Basics Conference Calls To Split from a conference 1. While in a conference call on a DKT3000/ 3200-series phone, press the SPLT (Split) soft key or Split button. 200+202 EXIT SK1 (Mode) The telephone LCD shows first conference party member. Notice the number 1 preceeding extension 200 (1:200) shown right RTRN 2. Press the NEXT soft key until you see the extension number for the party that you want to Split out of the conference.
The Basics Hold Hold 1. To place a call on hold, press Hold. Your LCD shows the line on hold. The held Line’s LED flashes green while appearances of the line at other stations flash red. • To return to the held call, press the held Line button. • If you do not return to the held call within a specified time, it rings back to your telephone. The call remains camped-on to your station indefinitely. • If the held party hangs up, the call is released. 2. Repeat Step 1 to place additional lines on hold.
The Basics Volume Control Volume Control To adjust the handset volume Press the Vol to increase volume and Vol to decrease volume during the call. When you hang up, the volume returns to the default setting. To adjust the speaker volume for internal/external calls and background music 1. Press Spkr. 2. Press an extension button - you hear dial tone. to decrease volume. This volume 3. Press the Vol to increase volume and Vol setting applies to all calls until changed.
The Basics Basic SoftIPT Functions Basic SoftIPT Functions See Chapter 1 – The Grand Tour, page 6 for an overview of the SoftIPT. Start the SoftIPT On a PC, double click on the SoftIPT icon on your PC desktop. On a Pocket PC, click Start > SoftIPT. Making a Call To make a call 1. Click Speaker then select the onscreen dial pad buttons to dial a call. 2. When connected to a call, you can select any of the call buttons, such Select or click on as Redial, Hold dial pad buttons or Conf. to call. 3.
The Basics Basic SoftIPT Functions Switching a Call to Your Headset You can switch a call from your IPT2010-SD, IPT2020-SD, or DKT3000/3200-series digital telephone to the SoftIPT by placing the call on Hold and using the Call Pickup feature. 1. Press Hold on your digital telephone. 2. On the SoftIPT, dial #5#72 + the extension number of your digital telephone. Note You can also add this dialing string to a flexible button on your SoftIPT phone as a One-touch Speed Dial button for ease of call switching.
The Basics Basic SoftIPT Functions Labeling Feature Buttons From the Softphone Setting window, you can change six telephone button labels on a PDA and 10 on a PC. Changing the label does not change the function. To change the function, see “Programming Feature Buttons” on page 127. Note If the headset-use feature is enabled, Line 5 (PDA) and Line 9 (PC) is set as default and will automatically be labeled headset. To find out what features are assigned to the feature buttons 1.
3 Advanced Operation This chapter gives you more details about your IPT2000-series and DKT3000/3200series telephone’s advanced functions. Using Your LCD If your telephone has an LCD, use this section to learn more about its functions. In its idle state, the LCD is a desk clock and calendar. When you are on an outside call, the call duration displays. A “+” on the LCD readout (shown at right) indicates there is more data to display. Press SK3 to advance through the information.
Advanced Operation Soft Keys Soft Keys When Soft Keys are on, they replace the functions on the SK1, SK2, SK3 and SK4 buttons below the LCD. The following table defines Soft Key Prompts. Table 1 32 Soft Key Prompts Soft Key ABR Definition ACB Activates Automatic Callback after reaching a busy station, CO line, or CO Line group. BUSY (Busy Override) Sends a call-waiting tone to a busy station. CONF Initiates or completes a conference.
Advanced Operation Soft Keys Soft Key Example When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. Here’s an example of how Soft Keys work. 1. When an outside call is in progress, the LCD appears as shown on the right. ABR = Automatic Busy Redial CONF = Conference PAGE = Paging 00:01:01 Soft Key Prompts ABR CONF PGE SK2 SK3 (Page) (Scroll) LCD Control Buttons/Soft Keys 2.
Advanced Operation Advisory Messages Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of stored messages, shown in the table below. Message numbers 5~9 can be defined by your System Administrator. Msg No. Characters Displayed Additional Digits 0 OUT TO LUNCH 1 IN A MEETING 2 CALL _____________ Directory Number (e.g.
Advanced Operation Account Code Calls Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.
Advanced Operation Account Code Calls Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call.
Advanced Operation Alarm Notification Button Alarm Notification Button The Alarm Notification Button must be setup by your System Administrator on your station. When the Alarm Notification button displays Call your System Administrator or Dealer. This button stops displaying when the alarm clears or when you press the flashing button. If the alarm has not been cleared the Alarm Notification Button starts flashing every 10 minutes.
Advanced Operation Automatic Callback Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone. Then when you answer, it automatically rings the intended destination.
Advanced Operation Background Music Background Music You can set background music over your telephone speaker or over external speakers. Up to 16 different music sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone, all others can be music or recorded information. To enable background music on your telephone speaker Press BGM. LED turns on. ...or press an extension button + #490 + n + #, where n is the music source 1~15.
Advanced Operation Call Forward Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in system Programming) which automatically directs calls to a predefined location, such as Voice Mail. See your System Administrator to determine or change your System Call Forward destination. The other type is Station Call Forwarding. You can use Station Call Forwarding (CF) to replace your System CF destination with a custom CF setting made from your station.
Advanced Operation Call Forward Station Call Forward Categories You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings. • Call Forward Any Call – Forwards any call, whether an internal call or incoming line call. • Call Forward - Incoming Line – Forward incoming line calls only.
Advanced Operation Call Forward • Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your station whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature). • Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call Forward has a different code for canceling.
Advanced Operation Call Forward Call Forward Examples To set your telephone to CF Busy-No Answer to an internal extension number Press your extension button + #6041 + 3000# + 10 #6041 = Call Forward Access Code sequence 3000# = Internal Extension Number 10 = Ring time in seconds before Call Forwards To set another telephone to CF Busy-No Answer to an outside destination number after a set time Press your extension button + #6042 + 1234 + 1111 + # + 9 +1 949 5873000 + # + 08 #6042 = CF Busy No Answer Acces
Advanced Operation Call Forward Table 2 Call Forward Procedure (continued) Feature Button Sequence Busy No Answer to an ext. Press ext. button + #6041 + dial the dest. ext. no. # (tone) + timer (08~60) (tone) Busy No Answer to outside telephone no. Press ext. button + #6041 + outside line access code + dest. telephone no. + # + timer (08~60) (tone) Cancel Press ext. button + #6051 (tone) Call Forward - Incoming Line Calls: Forward incoming line calls only. All Calls to an ext. Press ext.
Advanced Operation Call Forward Table 2 Call Forward Procedure (continued) Feature Button Sequence Busy to outside telephone no. Press ext. button + #6022 (tone) + dial the other telephone’s ext. no. + enter other telephone’s CF pass code + # + outside line access code + dest. telephone no. + # (tone) No Answer to an ext. Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. + enter other telephone’s CF pass code (tone) + # + dest. telephone no.
Advanced Operation Call Forward Table 2 Call Forward Procedure (continued) Feature Button Sequence Call Forward - Incoming Line Call - Set for Another Station: Enables you to set forwarding of incoming line calls for another telephone within your telephone system All Calls to an ext. Press ext. button + #6014 (tone) + dial the other telephone’s ext. no. + enter other telephone’s CF pass code + # (tone) + dest. telephone no. (tone) All Calls to outside telephone no. Press ext.
Advanced Operation Call History Call History Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible Caller ID button. To view Call History When your station is idle, press the Caller ID button.
Advanced Operation Call Park Orbits To park a call 1. While on a call, press Park in Orbit ...or Cnf/Trn + #33. The LED flashes green (consultation-hold). If you were on an extension during the call, and you have line button on your telephone, the line LED will flash until the call is picked up (depending on programming). 2. Specify the Park Orbit using one of the following: • Press * and the system automatically selects a General Park Orbit between 7000~7019. The chosen orbit appears on the LCD.
Advanced Operation Call Pickup Call Pickup You can pick up a call that is ringing another station’s extension, a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station and the called station displays on your LCD. Group Pickup Stations can be assigned in system programming to Pickup Groups.
Advanced Operation Call Pickup Table 3 Call Pickup Feature Codes (continued) #5#36 + Page Zone No. All Call, Group, and/or External Page An All Call Page, Group Page and/or External Page by Page Zone or by a specific Ext. No. Held Calls To Pick Up: Press Ext. Button, then dial the access sequence below: Local Retrieve A call held on this telephone. #5#71 Remote Retrieve A call held on another Primary Ext. No. #5#72 + Primary Ext. No.
Advanced Operation Call Waiting Call Waiting You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two Camp-on tone beeps and the extension or Line LED flashes red (on-hold). If a call is sent to your station when busy, and your station does not have an extension button available to receive the call, two camp-on tone beeps are sent to your telephone.
Advanced Operation Direct Inward System Access (DISA) Direct Inward System Access (DISA) Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. See your System Administrator for details. 1. From outside the system, dial the public telephone number assigned to DISA. The call will be answered and you will hear system dial tone.
Advanced Operation Distinctive Ringing Distinctive Ringing To set distinctive ringing 1. Press #9876 to enter User Programming Mode. 2. Press a Line or extension button. The LED is steady green. 3. You can press Hold to switch between internal and external pitch. (Internal = station calls within your system; external = outside line calls.) 4. Enter the two-digit pitch number (see table): 5. Press the same button that you pressed in Step 2 (Line or extension).
Advanced Operation Do Not Disturb Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone. You can start dialing at any time during either tone.
Advanced Operation Door Lock(s) Setting DND for Another Extension To activate DND for another extension Enter #6191 (hear Entry Tone) + the Primary extension of the remote extension + the pass code + # (hear Success Tone). This sets DND as if activated by the Primary extension on the target telephone. To deactivate DND for another extension Enter #6192 (hear Entry Tone) + the Primary extension of the remote extension + the pass code + # (hear Success Tone). This removes DND from the target telephone.
Advanced Operation Door Phone(s) Door Phone(s) Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. LCD telephones display the door phone name ID when calls are made to or from door phones. The number of possible door phones varies by Strata CIX system, 01~24 maximum for larger systems.
Advanced Operation Echo Cancellation To call/monitor a door phone 1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use). 2. Press #15 (hear three tone bursts), then enter the door phone number (01~24, depending on system size). A two-way talk-path exists between your telephone and the door phone. The door phone will not ring. You can audibly monitor the area around the door phone. To call from a door phone 1.
Advanced Operation Emergency Ringdown Emergency Ringdown If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination. A station number or a group pilot number can be specified as an emergency ringdown destination.
Advanced Operation Off-hook Call Announce Off-hook Call Announce Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The announcement may be delivered over the handset or the speaker. Handset OCA Announce can operate on any digital telephone.
Advanced Operation Override Calls Override Calls The available override features are: Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring.
Advanced Operation Override Calls Executive Override Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones. To perform Executive Override After reaching a busy station, press 3 ...or, if you have an LCD telephone, use the OVRD Soft Key. You enter a conference with the busy station and the party to whom he was talking.
Advanced Operation Paging Class of Service Override By dialing a Class of Service (COS) Override code, a user can change a station’s set of privileges to one associated with the override code. When the call is terminated and another is attempted from the same station, the original COS is applied. This allows selected users to override restrictions that are placed on any telephone in the system. To perform Class of Service Override 1. Access a Primary or Phantom DN.
Advanced Operation Paging Answering a Page To answer a Group Page, lift the handset off-hook, dial #5#36 and enter the Page Zone number (01~08, depending on your telephone system). To answer an External Page Zone, lift the handset off-hook, dial #5#36 and enter the Page Zone number (01~08, depending on your telephone system). All Call Page You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.
Advanced Operation Privacy Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming. By default, the system is private.
Advanced Operation Speed Dial Speed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established. There are two types of Speed Dial: • Station SD – Your System Administrator allocates a block of up to 100 personal SD numbers (10 per telephone).
Advanced Operation Storing a System/Station Speed Dial Number Accessing System SD and Personal SD Directories Names can be assigned to System and Station (personal) Speed Dial numbers. These directories appear on large screen IPT2008-SDL and DKT3014/3214-SDL telephones only. To access the SD directories 1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen. 2. Press the MORE Soft Key to view following pages; press PREVIOUS to page back. 3.
Advanced Operation Storing a System/Station Speed Dial Number IPT2008-SDL Name Storage If you have a IPT2008-SDL phone, you can store names for Personal SD numbers (see “Storing Personal Speed Dial Names” on page 116). Advanced Speed Dial Operation Special Characters SD numbers may include 0~9, #, * and Pause. For an example on how to use special characters, see page 131.
Advanced Operation Tone/Pulse Dialing Tone/Pulse Dialing With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones. Note With ISDN calls, when Tone Dial Select is pressed, all of the digits entered after that point will be sent with touchtones. To change Tone Dialing 1. Access an outside line. 2.
Advanced Operation Uniform Call Distribution Uniform Call Distribution Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot number. The caller will dial the UCD Pilot station in response to a prompt.
Advanced Operation Uniform Call Distribution Login/Logout Login and Logout is controlled by the Login key assigned to the agent phone (see Strata CIX Programming Manual Vol. 1 for details). The Log status is displayed on the Login key as shown below • Login - Key is On Steady • Logout - Key is Off The Login/Logout feature is applied to the call which terminates to UCD pilot only. Therefore, the call can terminate to agent Prime or Phantom PDN directly even if the agent is in Logout state.
Advanced Operation Voice Mail - Direct Transfer Voice Mail - Direct Transfer The system enables you to transfer a call directly to a voice mailbox without first ringing that person’s telephone. To transfer a call directly to Voice Mail (VM) 1. While on a call, press Cnf/Trn. You hear feature dial tone. 2. Enter #407. You hear entry tone. 3. Enter the VM mailbox number (usually the same as the extension number), then press #. The call transfers immediately and your extension becomes idle.
Advanced Operation Voice Mail Soft Keys Table 9 Soft Keys for Strata CIX Telephones IPT 2008 SDL DKT3014/3214 SDL DKT3007/3207-SD DKT3010/3210 SD DKT3020/3220 SD IP Telephones ACCEPT ADD Confirm automatic copy destination ADD ADD DESTS ADD MBX Create a Guest Mailbox Additional Destinations ADD Add a mailbox to the list ALL MSGS Copy All Messages AM? AM APPEND APND Append recording AUTO COPY Set Automatic Msg Copy BACK UP Backup (rewind) BSY GRT REC Record Busy Greeting BUSY GREET Se
Advanced Operation Voice Mail Soft Keys Table 9 Soft Keys for Strata CIX Telephones (continued) IPT 2008 SDL DKT3014/3214 SDL DKT3007/3207-SD DKT3010/3210 SD DKT3020/3220 SD IP Telephones DESTINATION Voice Mail Functions Enter automatic copy destination DIRECTORY DIR Directory plus name DND DND Change Do Not Disturb (On/Off) Enable/Disable: • Notification template (toggle) ENABLE/DISABLE • Automatic copy END TIME Set copy End Time FOLDERS FLDR New/Saved message folder FORWARD FWD Forwa
Advanced Operation Voice Mail Soft Keys Table 9 Soft Keys for Strata CIX Telephones (continued) IPT 2008 SDL DKT3014/3214 SDL DKT3007/3207-SD DKT3010/3210 SD DKT3020/3220 SD IP Telephones Voice Mail Functions PER DST LST LIST Manage Personal Distribution Lists PERSONAL LIST LIST Personal distribution list (1~25) PM? PM PREVIOUS Play the Previous message PREV MENU PREV Return to previous menu REC COMMENT COMM Record a list Comment RECORD REC Record REENTER REENTER NAM Re-enter automa
Advanced Operation Voice Mail Soft Keys Table 9 Soft Keys for Strata CIX Telephones (continued) IPT 2008 SDL DKT3014/3214 SDL DKT3007/3207-SD DKT3010/3210 SD DKT3020/3220 SD IP Telephones Voice Mail Functions SET MONTH Set up Month (1~12) SET YEAR Set up Year (last two digits) SPCL FUNCT SPCL Special Functions SND ALL FAX FAXN Send All Fax (in folder to fax dev) SND THS FAX FAX1 Send Current Fax (to fax device) SPCIAL SEND SPCL Special Delivery Options START TIME STOP Set copy Start Ti
Advanced Operation Call Recording Call Recording While on an active call, a station user can record the conversation and store it in a Stratagy voice mailbox. Recordings can also be paused or restarted.
Advanced Operation Call Recording 3. To stop recording, press Record. The LED turns off and the recording stops. To resume recording at this point, you need to begin a new recording, see Step 1. Notes The following notes apply to telephone systems that are networked. For instance, if your company is so large that some departments are connected to one system (node) and others are on another (either in the same building or in another city), the telephones on the other node are considered “remote” stations.
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4 IPT2010-SDC The IPT2010-SDC telephone looks and functions similar to the IPT2010-SD telephone when connected to the Strata CIX. This phone fully supports all the CIX features and services of a regular IPT2010-SD telephone. However, this telephone can have a unique feature button called the Analog Central Office (ACO) button to connect directly to your local Central Office.
IPT2010-SDC Making and Answering Calls Making and Answering Calls Notes • The ACO button (FB10) is the top button on the telephone unless it has been repositioned in programming. • The CIX Extension button is the bottom button on the telephone unless it has been repositioned in programming. To make a call from your local ACO service 1. Press the ACO button to receive local dial tone. 2. Lift the handset and dial the telephone number. To answer an ACO call Press the ringing ACO button.
IPT2010-SDC Local Emergency Service (Calling 911) Local Emergency Service (Calling 911) The key benefit of using this telephone is its ability to dial your local Emergency service without going through the CIX system. To dial your local emergency service 911 Press the ACO button first, then lift the handset and dial 911. Important! • If you dial 911 without pressing the ACO button, the CIX system will process the Emergency service as programmed by your System Administrator.
IPT2010-SDC ACO Volume Control ACO Volume Control To adjust the handset/headset volume Press the Vol ACO call. to increase volume and Vol to decrease volume during the To adjust the Speaker Receiver Volume Press ACO button in On-hook Mode, then press Volume Up/Down button to change the Speaker Receiver volume level. To adjust ACO Ringing volume There are two ways to adjust ACO ringing volume: 1. When the ACO button is ringing, press the Vol to increase volume and Vol to decrease volume. to 2.
ACO LED and LCD Indication Table 10 LED and LCD Indications ACO Operation Idle ACO LED Indication Blank (Off) – if CO is connected. Red – if CO is not connected. ACO LCD Display Default LCD display In-use or on Hold by other IPTs or devices.
IPT2010-SDC ACO Hold ACO Hold You can use the Hold button when using the ACO and CIX service. If you have ACO button auto-hold enabled in 3-6-9 programming, the following interactions occur. The default is “No auto-hold.” This default can be changed by performing Step 7 on page 87. Table 11 Case Number Auto-hold Enable Interactions1 Action / Cases when you press ACO Button Reaction 1 When you are on a CIX call and you press the ACO button CIX call is placed on Hold.
IPT2010-SDC ACO Operating Summary ACO Operating Summary The following is a summary of operating characteristics when using the ACO service on the IPT2010-SDC telephone. • Your LCD will not display Caller ID name and number when receiving a call on your ACO button. • You do not get CIX tones or CIX LCD displays when you are on an ACO call or during ACO ringing.
IPT2010-SDC IPT2010-SDC Programming IPT2010-SDC Programming Important! The IPT2010-SDC must be programmed, using eManager, as a 20 button station (Prog. 204). Feature Button 11 (FB11) must be programmed as a Release button. When the ACO button is pressed the IPT2010-SDC sends Hold and FB11 (Release) to the CIX system. FB12 ~ FB20 must be blank. The feature button used as the ACO must be blank (no assignment) in the CIX data base (Prog. 205).
IPT2010-SDC IPT2010-SDC Programming 4. Press FB04 – Flash timing (100 ms units) (Hook Flash to the CO timing is +/- 10 ms). Press Hold. Go to the next Step or, if you are finished programming, go to Step 9. Flash is used to answer Call Waiting and access Centrex features and should normally be set to default. 1 ~ 20 (Default: 6 (600 ms)) 5. Press FB05 – ACO Pad - This affects only the CO Line pad level. This is the same function as the pad jumper on the CO Line card.
IPT2010-SDC IPT2010-SDC Programming IPT Initialization The IPT2010-SDC has a fourth initialization option (FB4). ACO Default. 1. Press 3+6+9+Hold (simultaneously). 2. Press Vol s then press Hold. 3. Press FB04. Revert to factory default ACO settings or Use the saved ACO settings. (LED On = revert to factory default, LED OFF = use the saved ACO settings). This will set all the IPT2010-SDC program options to factory default values.
IPT2010-SDC Local CO Line Connection Local CO Line Connection A local CO line connection and power are required for ACO operation, including E911. Connect to IP Network LAN PC Connect to power adapter if not using POE. Connect to CO Line for local CO operation.
IPT2010-SDC Local CO Line Connection Local CO Line Circuit Quick Test This procedure is a quick test to verify the CO Line connection and correct IPT2010SDC ACO operation. In normal operation the ACO indicator is dark when the ACO line is not in use, red when the ACO is used by another station, and green when the ACO is in use at this station. The ACO indictor that is lit a steady red, when the ACO is not in use, indicates no CO Line connection or a faulty CO Line circuit.
5 IPT2008-SDL LCD Features This chapter shows how to use the IPT2008-SDL (shown below) large screen display.
IPT2008-SDL LCD Features Buttons The IPT2008-SDL telephone is unique in functionality and design. This chapter describes its design elements and shows you how this telephone functions. Buttons This telephone has Fixed buttons, Navigation buttons, eight flexible buttons and 16 soft key buttons. Fixed Buttons The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.
IPT2008-SDL LCD Features Idle Display Idle Display This screen displays the following (for a picture, see “Directory and Speed Dial Listings” on page 95): • User Name • PDN (maximum length is five digits) • Date and Time (Month, Date, Day) • Icon – The icon changes according to the Call status • Soft keys display (see “Soft Keys” on page 32) • Text information (example: Calling from.
IPT2008-SDL LCD Features Idle Display Left and Right Tab Soft Keys Press the Left and Right tab soft keys to navigate to different operations. Using these soft keys, you can tab left to right from Phone, Config and Web and vice versa. The following screens display when you switch from one tab to the other or perform different functions.
IPT2008-SDL LCD Features Directory and Speed Dial Listings Directory and Speed Dial Listings The directory menu (idle state) is shown below. Scrolling Directories Direct Station Selection External Directory System Speed Dial Internal Directory Personal Speed Dial Left Tab Soft Key Right Tab Soft Key 7545 Direct Station Selection This option displays all named stations in alphabetical order. 1. Press the DIRECT SS Soft Key to view the first screen. 2.
IPT2008-SDL LCD Features Directory and Speed Dial Listings System Speed Dial and Personal Speed Dial Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection, described above. 1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen. 2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page back. 3. To select someone from the list, press the Soft Key next to their name.
IPT2008-SDL LCD Features Directory and Speed Dial Listings If you entered “B,” all names beginning with “B” are listed. You can press the MORE Soft Keys to view adjacent pages. 3. To select someone from the list, press the Soft Key next to the name. The directory information displays. CUS CUSTOMER A CUSTOMER B CUSTOMER C CUSTOMER D CUSTOMER E CUSTOMER F CUSTOMER G CUSTOMER H PREVIOUS MORE EXIT 4. Press the Soft Key next to the person or dept. you wish to call.
IPT2008-SDL LCD Features Directory and Speed Dial Listings 4. Enter the telephone number to be stored. If you normally a dial line access code (such as 9) and/or and area code, enter the codes before the telephone number. Example: 5. Press Spkr, then input the name that will appear in the Personal SD directory (nine characters max). Press the for “A.” Press the again for “B,” etc. Refer to the table for other characters.
IPT2008-SDL LCD Features Web Access Web Access To access the web 1. Tab to the Web display (shown right) 2. Press Mic plus 1 3. To navigate use the “IPT2008-SDL Web Application Icons” on page 100. 4. Press Enter (center button among the Navigation buttons). Note See “Navigation Buttons” on page 92. The http: window on screen displays. 5. 6. 7. 8. The icons shown below are visible on this screen. Press Enter again to enter a number mode. In this mode you can enter an IP Address.
IPT2008-SDL LCD Features Web Access 7582 Enter Address Reload Back Stop Forward IPT2008-SDL Web Application Icons Table 12 Dial Pad Alphanumeric Characters Dial Number of times to press the dial pad button Pad 2 3 4 5 6 7 8 Buttons 1 1 space 2 a b c A B C goto a 3 d e f D E F goto d 4 g h i G H I goto g 5 j k l J K L goto j 6 m n o M N O goto m 7 p q r s P Q R S 8 t u v T U V goto t 9 w x y z W X Y Z 0 (1st) . / : @ _ ~ 0 (2nd) “ # $ % ^ & ‘ ( 0 (3rd) * + , ; < = > ? 0 (4th) ] ‘ { l } goto .
IPT2008-SDL LCD Features Info ManagerTM Info ManagerTM These applications can be used with the IPT2008-SDL telephone or a PC with a web browser. Info Manager Administration details can be found in the Strata CIX Programming Manual, Volume 3 – Application and Implementation. To Login 1. Follow the steps “To access the web” on page 99. 2. After you enter the IP Address of the Web Server, the Login screen displays (shown right). 3. Enter a Directory Number in the User DN field. 4. Enter your Password. 5.
IPT2008-SDL LCD Features Info ManagerTM Stocks From the Options screen, press the Stocks soft key to view a list of stock quotes. Note To add or remove stock quotes, see “Adding and Removing Stock Quotes, Company News and Weather” on page 108.
IPT2008-SDL LCD Features Info ManagerTM Weather 1. From the Options screen, press the Weather soft key to check the weather of a location. The Weather screen showing the cities displays (shown right). 2. Select a city by using the corresponding softkeys. The weather for that city displays (shown below). Note To add or remove Weather, see “Adding and Removing Stock Quotes, Company News and Weather” on page 108.
IPT2008-SDL LCD Features Info ManagerTM News 1. From the Options screen, press the News soft key to view company news headlines. 2. To view details pertaining to an item, press the soft key next to the news item. For example, you can either press the soft key next to “01-20: See’s Candy Sale” or the soft key next to 01-20: Hawaii Trip.” The corresponding story displays (shown below). 3. Press the next or back soft keys to view other news items.
Calendar You can select Calendar to view your calendar on a Microsoft Exchange Server. 1. From the Options screen, select Calendar. The calendar screen displays (shown right). 2. Select the Login to Outlook softkey. The Calendar Login screen displays (shown right). 3. Enter your Microsoft Outlook Username and Password. Notes • Use the right softkeys corresponding to either the Username or Password. • Use the dial pad letters to enter the Username and Password. 4.
IPT2008-SDL LCD Features Info ManagerTM For details on an item, select the corresponding softkey next to the date on the meeting screen. The Meeting details display (shown below right). Meetings Screen For the Telephone to notify you of a Meeting 1. Select the softkey next to the meeting time on the Meetings screen. The Meeting Notification screen displays (shown right). 2. Use the corresponding right softkey to select the Notify time box.
IPT2008-SDL LCD Features Info ManagerTM Cycle Select Cycle to cycle through the web applications. ...or 1. From the Options screen, press the Configure soft key. 2. Press Properties soft key. 3. Press the Auto soft key. The cycle screen displays (shown right). 4. Enter the Start time. This is the number of seconds after which the Options screen should Auto cycle. 5. Enter the Cycle time. This is the cycle time between the applications. 6. Press the Submit soft key.
IPT2008-SDL LCD Features Info ManagerTM Adding and Removing Stock Quotes, Company News and Weather 1. From Configure, select Content. The Add/Remove Stock Quote screen displays (shown right). Press the next soft key to Add/Remove Weather. 2. Select the appropriate softkey to add or remove a stock quote. Stock Quote When you select the add or remove buttons in the above screen, the following screens display depending on the selection.
IPT2008-SDL LCD Features Info ManagerTM Company News You must have administrative privileges to add or remove news stories. From the Options screen, select Configure > Content > Next. Select Add/Remove. Depending on your selection, one of the screens below displays. Add Company News Remove Company News To Change or enter a new date on the Add Company News screen 1. Press the Left soft key corresponding to the Month. 2. Use the navigation T arrow button to select the month. 3.
IPT2008-SDL LCD Features Info ManagerTM To enter the Headline/Story 1. Press the right softkey corresponding to Headline. 2. Press # to enter the Alpha mode. 3. Use the letters on the dial pad to enter the headline. Weather You must have administrative privileges to add or remove Weather. 1. From the Options screen, press the Configure soft key. 2. Press the Content soft key. The first screen is Stock Quote. 3. Press the next soft key. The Add/Remove Company News and Weather screen displays. 4.
To add a Weather destination 1. Complete steps 1~3 above. 2. Press the Add soft key. 3. Select a State (shown right). Use the S or T arrows to scroll to the appropriate location. 4. Press the soft key next to the location. 5. Press the Find soft key. 6. Press the soft key next to the location that displays. 7. Select the city or location you wish to see by using the navigational buttons. 8. Press the Enter button on the selection. 9.
IPT2008-SDL LCD Features Info ManagerTM To remove a Weather destination 1. From the Options screen, press the Configure soft key. 2. Press the Content soft key. The first screen is Stock Quote. 3. Press the next soft key. 4. Press the remove soft key. 5. Select the city or location by using the navigational buttons. 6. Press the Enter button on the selection. 7. Press the Remove soft key.
DKT3014/3214-SDL LCD Features 6 This chapter shows how to use the DKT3214-SDL (shown below) large screen directory display and individual name searches. FRED S FEB 19 NO.
DKT3014/3214-SDL LCD Features Directory and Speed Dial Listings Directory and Speed Dial Listings The directory menu (idle state) is shown below. FRED S FEB 19 Direct Station Selection Scrolling Directories Search by Initials NO. 3371 MONDAY 12:00 DIRECT SS System Speed Dial SYSTEM SD Personal Speed Dial PERSONAL SD Direct Station Selection System Speed Dial EXTERNAL DIR INTERNAL DIR 5860 Soft Keys Direct Station Selection This option displays all named stations in alphabetical order. 1.
DKT3014/3214-SDL LCD Features Directory and Speed Dial Listings System Speed Dial and Personal Speed Dial Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection, described above. 1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen. 2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page back. 3. To select someone from the list, press the Soft Key next to their name.
DKT3014/3214-SDL LCD Features Directory and Speed Dial Listings If you entered “B,” all names beginning with “B” are listed. You can press the MORE Soft Keys to view adjacent pages. 3. To select someone from the list, press the Soft Key next to the name. The directory information displays. FRED J NO. 3371 B BAKER G BALL F BAWLER S BRETON l PREVIOUS MORE EXIT 4. Press the Soft Key next to the person or dept. you wish to call. The system calls and displays the directory information. 5.
DKT3014/3214-SDL LCD Features Directory and Speed Dial Listings 4. Enter the telephone number to be stored. If you normally a dial line access code (such as 9) and/or and area code, enter the codes before the telephone number. Example: 5. Press Spkr, then input the name that will appear in the Personal SD directory (nine characters max). Press the for “A.” Press the again for “B,” etc. Refer to the table for other characters.
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7 FeatureFlex This chapter contains user information for FeatureFlex features when connected to a Strata CIX system. FeatureFlex features are optional and do not come standard with every telephone or Strata CIX system. Refer to the Strata CIX My Phone Manager User Guide for features that require My Phone Manager software. Programming information for FeatureFlex features can be found in the Strata CIX Programming Manual Volume 3 – Application Implementation.
FeatureFlex Alarm Clock Alarm Clock This feature enables you to set reminders/notifications on your telephone. At the time set your telephone LCD displays Alarm, the LED will blink Red and the telephone will ring. Important! • • • Your System Administrator must assign an Alarm Clock Flexible button on your telephone for this feature to work. The clock follows your Voice Mail clock. The telephone will not ring at the alarm setting if the phone is not idle and it has been programmed to Call Forward.
Voice Mail Call Monitor Using the flexible Call Monitor button on your telephone, you can listen to a caller while the caller records a message in your voice mailbox. You can also answer the call while the message is being recorded. When the call is picked up the message recording stops. To enable and disable Call Monitor on your telephone 1. While on hook, press the idle Call Monitor button. You hear the voice prompt “Enter your security code.” 2.
FeatureFlex Voice Mail - Return Call Voice Mail - Return Call This feature works like the Boomerang feature. When you have many voice messages in your mailbox and while you’re listening to them you can reply to some or all of the messages via Voice Mail. Then pressing the Return Call button takes you back to the message where you stopped. It works like placing a bookmark in a book.
FeatureFlex Screen Call Screen Call This is a FeatureFlex feature and is available only with the Strata CIX. Screen Call enables you to create a list using the My Phone Manager software under FeatureFlex > Screen Call > Edit. This list will either send a call directly to Voice Mail or will make your telephone ring.
FeatureFlex One Number Access To cancel recording, press 4 To save, press 9 Pressing 9 saves your announcement, then voicemail transfers the call to the extension you entered. Voice mail plays your announcement to the caller and the transferred destination starts ringing. If you press 4, you can enter the extension you want to transfer the call and voice mail will transfer it to the destination.
FeatureFlex FeatureFlex Interactions FeatureFlex Interactions The following table shows how the FeatureFlex Applications interact with other FeatureFlex Applications and some CIX features.
FeatureFlex FeatureFlex Interactions Notes: 1. Call Screen and One Number Access (ONA) should not be assigned to the same phone. If a phone has ONA registered, and one of its destinations has Screen Call registered, then when a call is routed by ONA to that destination, the call simply rings the phone instead of screening it. 2. If the caller has another call on hold, Screen Call and One Number Access will not operate. The caller is sent to voice mail. 3.
User Programming 8 User programming enables you to change your telephone’s layout/registration and other settings. With user programming you can re-define Flexible Buttons to perform other functions. • Enter numbers in your personal Speed Dial list • Program One Touch and Flexible Buttons • Register Call Forward assignments for easy use (max.
User Programming Flexible Button Codes • Call Forward – Users can set the Call Forward (CF) destination and CF-No Answer timer for the CF buttons. • One Touch – Users can set speed dial and custom feature access code sequences for One Touch buttons. • Background Music – Users can select Quiet Tone or the music source (up to 15) that will play on their telephone’s speaker when they activate the BGM button.
Setting/Changing a Flexible Button’s Function 1. 2. 3. 4. 5. Press #9876 to enter User Programming Mode. Press Hold. Press the Flexible Button to set or change. Enter the Flexible Button Code (see Table 14), plus any optional parameters. Press the same Flexible Button (flashing) to save the setting. “DATA PROGRAMMED” appears on your LCD.
User Programming One Touch Buttons One Touch Buttons One Touch buttons can be used for storing frequently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). Onetouch buttons can be preassigned to your telephone – your System Administrator can help you identify them. If you do not have a One Touch button, but you have an available Flexible button, you can convert the Flexible button to a One Touch button.
User Programming One Touch Buttons Table 15 Special Characters Entry Meaning *+ Hold Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again. Multiple “stops” can be programmed into one string. * Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause escape sequences. For example, to insert a 17-second pause, enter *9*8.
User Programming Feature Codes Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 43. Table 16 Feature Access Codes Feature Feature Access Code Sequences1 Account Code (while on a call) Cnf/Trn + #46, dial account code digits Attendant Console Ext. button + 0 Automatic Busy Redial - On Cnf/Trn + #441, hang up Automatic Busy Redial - Off Ext.
Table 16 Feature Access Codes (continued) Feature Access Code Sequences1 Feature Ext. button + #5#36 + Page Zone No. (01~08) All Call Page, Group Page and/or External Page Pickup of page #5#5 + Ext. No. of another phone being paged. Call Pickup for calls on Hold Local Pickup (call held on this phone) Ext. button + #5#71 Remote Pickup (pickup another extension) Ext. button + #5#72 + Primary Ext. No. Pickup an Outside Line on Hold Ext.
User Programming Feature Codes Table 16 Feature Access Codes (continued) Feature Feature Access Code Sequences1 Manually turn off MW LED Ext. button + #409 Retrieve a received MW Ext. button + #408 Activate MW at another Station without Ringing #63 + Ext. no. (where you want to light the MW LED) Cancel MW at another Station without Ringing #64 + Ext. no. (where you want to turn off the MW LED) Messaging - Advisory Advisory Message - Activation Ext. or Phantom Ext. button + #411 + Message No.
User Programming Feature Codes Table 16 Feature Access Codes (continued) Feature Access Code Sequences1 Feature Speed Dial (Storing an SD number) #66 + nnn + Phone No.3 + # Station2 nnn = 100~199 SD bin numbers #66 + nnn + Phone No.
User Programming LED Indicator Details LED Indicator Details Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table 17).
ADM/DSS Console 9 This chapter provides an overview of the following two optional units and describes the features, buttons and associated LEDs. It describes the various models for the following two types of units. • Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital telephones. Up to two DADMs can be connected to a telephone. • Direct Station Selection (DSS) Console – adds 60 line/feature buttons to a digital telephone.
ADM/DSS Console ADM ADM Digital add-on Modules (DADM) can be connected to IPT and 3000/3200-series telephones to provide additional buttons. Certain models are not interchangeable. The DADM3120/3220 (shown below right) works with the DKT3000/3200-series telephones and the IPT1020-SD. The DADM3120/3220 works with 3000/3200-series telephones only. The IP add-on Module (IADM) offers all the same features of the DADM3120/3220.
ADM/DSS Console DSS Console DSS Console The Direct Station Selection (DSS) console operates alongside an IP or digital telephone to provide 60 additional buttons. The DKT3000/3200-series telephones require a 3000/3200-series DSS. A DDSS3060/3260 example is shown right. Note The IP telephones do not support a DSS console when connected to a Strata CTX running R2.22 or older software.
ADM/DSS Console DSS Console Calling a Station To call a station’s extension from either a DSS console or a DADM, press the DSS associated with the station. A station call with a DSS button can be made on-hook or off-hook, and with Voice First or Tone signaling. After pressing the button, treat the call like any other station call made from a digital telephone. DSS LEDs indicate whether the associated station is idle or busy. The LED is steady red if the station is busy or ringing, and is not lit if idle.
ADM/DSS Console DSS Console Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red. To transfer call to a busy station 1. Press DSS corresponding to the busy station to be called. You may hear a busy tone. The original caller is placed automatically on hold.
ADM/DSS Console DSS Console Paging You can make an announcement page to a group of telephone speakers selected in system programming with All Call Page on the DSS console. SD (if programmed) on either the DSS console or the DADM can be used for page announcements. See “All Call Page” on page 63.
Centrex Application A Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below: Flexible Directory Numbering A station’s extension can be three or four digits. It is, therefore, possible to match a station’s extension and Centrex line extension number. Dial the entire station number when indicated.
Centrex Application Delayed Ringing Delayed Ringing Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.
Button Labels B All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments. The button labels in Table 18 are for the Programmable Buttons on your telephone. Programmable buttons are the unmarked buttons on your keystrip.
Button Labels Delayed Ringing Table 18 146 Feature Button Definitions (continued) Button Definitions Call Frwd No Answer Call Forward-No Answer – Press to forward calls to another station or voice mail device when your station is not answered after 8~60 seconds (set at your station). Call Frwd External Call Forward-External – Press to forward Private or DID line calls to an external or internal telephone number.
Button Labels Delayed Ringing Table 18 Feature Button Definitions (continued) Button Definitions Privacy Release Privacy Release — Press to release privacy on common outside line buttons, enabling other station users to enter your conversations on those buttons. Privacy release does not apply to common extension buttons which are always private.
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Index A busy redial, 129, 132 callback, 38 callback cancel, 129, 132 hold, 26 line selection, 14 automatic hold, 26 abandoned call numbers (see Call History), 47 about this book conventions, xi how to use this guide, xi organization, ix related documents, xii access codes, 65, 66, 129, 132 account codes, 35, 129, 132 calls, 35 forced, 35 verified/non-verified, 35 ACO 911 emergency service, 81 hold, 84 LED and LCD Indication, 83 limitations, 85 volume control, 82 add-on module⁄DSS console, 137 advisory me
Index D~F call history, 47 call hold, 26 calling, 15 calling from SoftIPT, 28 call monitor, 121 call park, 132 orbits, 47 call pickup, 49, 129, 132 held calls, 133 call recording, 76 call transfer, 20 call waiting, 51, 61 centrex application, 143 feature buttons, 143 class of service override, 62 CO line call transfer, 20 CO line buttons, 13 CO line queuing, 52 conference calls, 22, 133 hold, 26 split/join/drop, 24 voice mail, 23 D DADM, 8, 138 delayed ringing, 144 dial directory, 16 dial pad, 98, 117 dig
Index G~N L flash, 129, 133 flexible buttons, 4, 11 codes, 129 flexible directory numbering, 143 forced account codes (verified/nonverified), 35 handset calling, 15 handsfree answerback, 17 hold, 26 line hold, 20, 48 hot dialing, 14, 15 language changes, 133 language code, 58 LCD (large screen), 113 3200-series buttons, 5, 11 contrast, 27 LCD control buttons, 5 LCR dialing out, 133 LED indicators, 136 line access, 13 automatic selection, 14 buttons, 13 ringing preference, 14 line button, 13, 20 I M I
Index O~S night ring answer, 134 night transfer button, 142 O off-hook call announce (OCA), 59, 134 one touch button, 130, 131 outside line access, 13 override access codes, 134 busy, 60 call forward (DSS), 142 class of service, 62 do not disturb, 60 executive, 61 privacy, 62 travelling class, 135 override calls, 60 P paging, 49, 142 access codes, 129, 134 park, 132 park in orbit, 48 park in orbit, 48 personal speed dial, 66, 96, 115 pickup, 49 pick up group calls, 49 pooled line group, 13 privacy, 64 ov
Index T~W system speed dial, 66, 96, 115 T tabs, 94 tone⁄pulse dialing, 68 tone signaling, 14 transfer, 20 travelling class override, 135 two (tandem) CO line connection, 23 U uniform call distribution (UCD), 69 user programming, 127, 129, 135 V voice first signaling, 14 voice mail access codes, 135 call record, 76 conference, 23 direct transfer, 71 volume control, 135, 136 voluntary account codes (verified/nonverified), 36 W Web accessing the web, 99 alphanumeric dial pad, 100 application Icons, 100
