IP5000 SERIES FEATUREPHONE USER GUIDE
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Contents Introduction ix i Introduction ix Organisation ........................................................................................................................ix How to Use This Guide........................................................................................................x Conventions ......................................................................................................................x Related Documents/Media..................................................
Contents Chapter 3 – SoftIPT Ring Tones .........................................................................................................................17 Dial Pad and Button Beeps .............................................................................................18 Speakerphone/Microphone Sensitivity Adjustment .......................................................19 Telephone Terminology...................................................................................................
Contents Chapter 4 – Feature Operations Labeling Feature Buttons................................................................................................34 Chapter 4 – Feature Operations Account Code Calls ...........................................................................................................35 Verified/Non-Verified Account Codes...........................................................................35 Forced Account Codes......................................................
Contents Chapter 4 – Feature Operations Door Lock(s) ......................................................................................................................58 Door Phone(s) ....................................................................................................................59 Echo Cancellation ..............................................................................................................60 Emergency Call...........................................................
Contents Chapter 5 – ADM/DSS Console Login/Logout ..................................................................................................................80 Chapter 5 – ADM/DSS Console Add-on Modules ................................................................................................................81 ADM ..................................................................................................................................82 Buttons and LEDs................................
Contents Chapter 8 – Administrator Programming Setting/Changing a Personal Speed Dial Code...............................................................99 Feature Codes...................................................................................................................100 Chapter 8 – Administrator Programming Initialising the IP Telephone ............................................................................................105 IP Setup Instructions ....................................
Contents Appendix B – Hardware Connections Appendix B – Hardware Connections IP5000-Series Telephone Tilt Angles..............................................................................161 Connector Icons ...............................................................................................................163 Wiring ..............................................................................................................................164 User Notes.......................................
Contents Appendix B – Hardware Connections viii Strata CIX IP5000-series Telephone UG 10/08
Introduction This user guide describes how to use the Toshiba IP5000-series telephones with the Strata CIX670, CIX200, CIX100, and CIX40 telephone systems. These include: • Strata IP5000-series digital telephones shown in Table 1 on Page 2. • Strata IP Add-on Modules. • Strata Direct Station Selection (DSS) console. Note Telephones and ADM models that include “1” in the model number are models that support the backlight feature.
How to Use This Guide • Chapter 8 – Administrator Programming explains features and functions to be performed by an Administrator. • Appendix A – References includes tables that support procedures in the Basic and Feature Operation chapters. • Appendix B – Hardware Connections includes tilt angles and telephone wiring diagrams. How to Use This Guide This guide provides in-depth instructions for the IP5000-series telephones and their features.
How to Use This Guide Conventions [DN] Description Represents any Directory Number button, also known as an extension or intercom number. Telephones can have multiple extensions. Incoming calls ring extensions bottom to top. [PDN] Represents any Primary Directory Number button (the extension number for the telephone). [SDN] Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.
Related Documents/Media Conventions Description See Figure 10 Grey words within the printed text denote cross-references. In the electronic version of this document (Library CD-ROM or Partner Portal download), cross-references appear in blue hypertext. Related Documents/Media Note Some documents listed here may appear in different versions on the electronically or in print.
The Grand Tour 1 The IP5000-series telephones connected to a Strata CIX telephone system, running Release 5.2 or higher software, include a selection of IP telephone models and matching IP add-on modules, as well as a 60 button DSS Console. See Table 1 for more details. The IP5000 telephones offer a built-in gigabit ethernet switch allowing the telephone to autosense the network speed, 10/100/1000Mbps.
The Grand Tour Table 1 IP5000 Series Telephones Description Image 10 Button IP Telephone: • 4 line LCD with back light option • Full duplex Speakerphone • Headset I/F • Ringing LED 20 Button IP Telephone: • 4 line LCD with back light option • Full duplex Speakerphone • Headset I/F • Ringing LED 10 Button with Electronic LCD Labels: • 9 line LCD with back light • Full duplex Speakerphone • Headset I/F • Ringing LED 10 Button IP Telephone: • 4 line LCD with back light option • Full duplex Speakerphone
The Grand Tour The IP5000-series telephone upgrade options include: Table 2 IP5000 Series Add-on Modules Description Image 10 Button ADM for IP5000-series • LCD programmable key strip with back light 20 Button ADM for IP5000-series • Paper Key Strip 60 Button DSS for IP5000-series • Paper Key Strip Strata CIX IP5000-series Telephone UG 10/08 3
The Grand Tour IP5000-series Telephone Overview IP5000-series Telephone Overview The illustration of the IP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model. A B C E L F M G N D H J I K 20 Programmable Feature Buttons 4-Line LCD Telephone Legend A. B. C. D. E. F. G. H.
The Grand Tour IP5000-series Telephone Overview Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily. Layouts Fixed buttons are laid out differently on the IP5000-series telephones. 9-line LCD Telephone 10 and 20 Button 4-line LCD Telephones Fixed buttons are located on either side of the dial pad.
The Grand Tour IP5000-series Telephone Overview The Fixed buttons are described below. Table 3 Fixed Button Definitions Button Definitions Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that activated the LED. This is the telephone’s [PDN] message waiting button. Important! Red LED must be on in order for button to function. Microphone (Mic/Mute) button toggles between Mic and Mute. When Mic key is lit, Mute is disabled.
The Grand Tour IP5000-series Telephone Overview Table 3 Fixed Button Definitions (continued) Button Definitions Press Spdial and enter 3-digit Speed dial access code. Speed dial access codes must be setup before they can be accessed. See “Speed Dial” on page 71. Press Redial to dial the last telephone number called (internal or external). If you have Automatic Line Selection, lift the handset first. Press Cnf/Trn to add internal or external parties to a conference call (up to 8 parties).
The Grand Tour IP5000-series Telephone Overview Programmable Feature Buttons Programmable Feature Buttons are programmed by the System Administrator and can be customised on a per user basis. See Table 21 on page 156 for a list of Programmable Feature Buttons. 10 20 09 19 Note Programmable Feature Buttons are 08 18 07 17 06 16 05 15 04 14 03 13 02 12 01 11 numbered bottom to top, left to right (shown right).
The Grand Tour LCD LCD 9-Line LCD Display The LCD on the 9-Line LCD telephone (shown below) in idle state shows: Top to Bottom Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number. Line 2 will show the Date and time. Line 3 will show information related to your telephone set: VM New/Saved messages, Call Forward, or if a certain feature is enabled on your telephone set. A plus sign + on the LCD indicates there is more data to display.
The Grand Tour LCD Browser Note This feature applies to the IP5131-SDL telephone. Toshiba’s IP5131-SDL with it’s large display screen also supports an HTML browser to allow navigation on the World Wide Web or a company’s intranet. The phone can have a homepage setup that allows navigation to begin just like a homepage in your internet browser. Web pages display basic HTML but do not support ASP or Flash. The 18 buttons that surround the screen can be used to highlight selections in the browser.
The Grand Tour Soft Keys Soft Keys Softkeys (SK1 - SK4) refer to the four buttons directly below the LCD screen (shown right). Soft Keys dynamically change their functions and label depending on the state of the telephone. The dynamic feature associated with the Soft Key is displayed on the bottom line of the LCD display directly above each Soft Key button.
The Grand Tour Soft Keys 12 Strata CIX IP5000-series Telephone UG 10/08
2 The Basics This chapter reviews the basic operations of the IP5000-series telephones. The instructions apply to all telephone models, except when noted otherwise. Customising Your Telephone Volume Control To adjust the handset volume Press the Vol to increase volume and Vol to decrease volume during the call. When you hang up, the volume returns to the default setting. To adjust the speaker volume for internal/external calls and background music 1. Press 2.
The Basics Customising Your Telephone To adjust handset Beep Tone 1. With the handset off-hook, dial the Beep Tone Adjustment Code #6101 (default code). You hear beep tone. 2. Press Vol or Vol to reach the desired level. LCD Contrast Available on backlit telephones and backlit add-on module. To adjust the LCD contrast on the backlit telephones 1. Press and hold down the button. 2. Press and release Vol or Vol repeatedly. Note Holding the Vol button does not continue to change the setting.
The Basics Customising Your Telephone Brightness Control Available on backlit telephones with 4-line LCD’s and backlit add-on module (except IP5022-SD). To change the LCD back light brightness 1. 2. 3. 4. Press +3+6+9 (simultaneously). Press Bright softkey to increase brightness. Press Dim softkey to decrease brightness. Lift the handset off-hook / on-hook to exit program mode. Note Use the BRIGHT and DIM buttons in steps 2 and 3 on the 10 button LCD Add- on Module.
The Basics Customising Your Telephone Backlight On/Off Available on backlit telephones and backlit add-on module. To change Backlight Settings 1. 2. 3. 4. 5. Press +3+6+9 (simultaneously). Press the button. Press . Use table below to choose preferred settings. Press to save settings Table 4 Backlight Settings Button Input Meaning FB1 1 2 3 FB2 1~30 Always Off Always On On-demand Backlight Timer [ x10 seconds] Example: 1 = 10 seconds; 30 = 300 seconds.
The Basics Keystrip Labels Keystrip Labels Available on 9 Line LCD telephone and 10 Button LCD Add-on Module To program LCD Keystrip Labels 1. 2. 3. 4. 5. 6. 7. Dial #9876 (or press the flexible Program button) Press the button. Press the button you wish to label. Use the dialpad to enter the label. Press the button labeled in step 3 to save the setting. To label another button, repeat steps 3-5. To exit User Programming mode lift the handset off-hook / on-hook. Ring Tones To set distinctive ringing 1.
The Basics Ring Tones Table 5 Internal and External Call Ringing Tones Tone No. Frequency and Cadence 01 02 11 12 13 14 15 16 17 18 500 Hz 1 sec. On, 3 sec. Off, repeat 1300 Hz 1 sec. On, 1 sec. Off, repeat 500/640 Hz 1 sec. On, 3 sec. Off, repeat 500/640 Hz 1 sec. On, 1 sec. Off, repeat 860/1180 Hz 1 sec. On, 3 sec. Off, repeat 860/1180 Hz 1 sec. On, 1 sec. Off, repeat 1300/1780 Hz 1 sec. On, 3 sec. Off, repeat 1300/1780 Hz 1 sec. On, 1 sec. Off, repeat 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec.
The Basics Ring Tones Speakerphone/Microphone Sensitivity Adjustment When you are using the speakerphone, high ambient noise levels may cause the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the sensitivity of the microphone on a IP5000-series telephone. The default is normal sensitivity. 1. 2. 3. 4. Press 3+6+9+ (simultaneously). Press 0. Press . Press Programmable Feature Button 3 (FB3) to toggle On/Off.
The Basics Telephone Terminology Telephone Terminology When making or receiving calls on your IP5000-series telephone you may experience one or more of the following call features depending on how your telephone is configured. • Line – is synonymous with trunk which is the line that connects you to the PSTN (Public Switched Telephone Network). Line can be: • a button on your telephone set designated for outgoing calls • your DN button followed by dialling 9.
The Basics Making a Call Making a Call There are three ways to originate a call from the telephone: Handset 1. To make a call, lift the handset, then dial the number. A line may be automatically selected or choose a line manually. Dial tone is heard through the handset. The Speaker and Microphone LEDs do not light. Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset. 2.
The Basics Making a Call Dial Directory This feature is supported on IP5000-series telephones with an LCD display running on CIX R5.2 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory. To access the Directory 1. Press DIR soft key (shown right). Select Directory menu appears. TOM EDISON NO.
The Basics Answering a Call Answering a Call There are several ways to answer a call: Handset When the telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line. ... or press the button associated with the ringing line (flashing green LED). Speaker When the telephone is programmed for Ringing Line Preference, press and the ringing line is answered. ... or press the button associated with the ringing line (flashing green LED).
The Basics On a Call On a Call While on a call you can perform the following: Switching Between Handset and Speakerphone Press mode. and place the handset on-hook to switch from handset to speakerphone Take the handset off-hook to switch from speakerphone to handset mode. Microphone (Mic/Mute) Button This button toggles between Mic and Mute.
The Basics On a Call Automatic Hold This features enables you to move from one Line button to another Line button without pressing Hold. Check with your System Administrator to make sure this setting is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to another without pressing Hold. While on a call, press another extension button to receive/originate a new call. The accessed line’s LED flashes (in-use). The first call is put on hold and your extension’s LED flashes.
The Basics Message Waiting Message Waiting Use your LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your telephone can be programmed to have up to four additional (flexible) Message Waiting buttons/LEDs. Check with your System Administrator to see if these buttons have been programmed on your telephone.
The Basics Message Waiting Turning On/Off MW LED on Another Extension If you call an extension and it’s busy or there is no answer, you may be able to light that extension’s Message Waiting LED and enable that extension to call you back. The ability to perform this feature is set in system programming. 1. Dial an internal extension. You hear busy tone or there’s no answer. 2. Press or 7. The Msg LED flashes red on the called telephone.
The Basics Message Waiting LED Indicator Details Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table 6).
3 SoftIPT The SoftIPT is a software phone client that runs on appropriately equipped wireless Pocket PCs with Pocket PC 2003 operating software, as well as on wired or wireless laptops, tablets and desktop PCs with the Microsoft® Windows XP® operating software (OS). The Windows XP version of the SoftIPT GUI is shown below. The Toshiba SoftIPT integrates the power of a PC with all of the features available on a IPT2010-SD telephone, except background music.
SoftIPT Message Waiting SoftIPT Icons Directory (Folder) – Clicking this icon enables you to access the directory you create using MS Outlook. Refer to “Creating a Directory” on page 33. Setup (Wrench) – Clicking this icon enables you to view and change SoftIPT settings. Help (Question mark) – Clicking this icon enables you to access Help as a user or find information on Setting Audio Properties, etc. Click Help to view all SoftIPT information.
SoftIPT Message Waiting Flexible Buttons All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments. Line Buttons You may have buttons designated as Line and/or Pooled Line Grp which enable you to directly access outside lines.
SoftIPT Basic SoftIPT Functions Basic SoftIPT Functions Start the SoftIPT On a PC, double click on the SoftIPT icon on your PC desktop. On a Pocket PC, click Start > SoftIPT. Making a Call To make a call 1. Click then select the on-screen dial pad buttons to dial a call. 2. When connected to a call, you can select any of the call buttons, such as or . 3. Click Note , to end the call. Do not use BGM (#490) on the SoftIPT. It conflicts with incoming calls.
SoftIPT Basic SoftIPT Functions Creating a Directory You can create a directory with MS Outlook 2002/2003 (not Outlook Express). 1. Open MS Outlook 2002/2003. 2. Double click on the Contacts icon, click on the New contact icon. 3. Type in the contact information, click Save and Close. Add as many entries as desired. To edit an entry, double click on the name to open. 4. Open the Soft Phone. 5. Click More Features twice, click Directory (Folder icon). The directory displays (see below).
SoftIPT Basic SoftIPT Functions Labeling Feature Buttons From the Softphone Setting window, you can change six telephone button labels on a PDA and 10 on a PC. Changing the label does not change the function. To change the function, see “Programming Feature Buttons” on page 96. Note If the headset-use feature is enabled, Line 5 (PDA) and Line 9 (PC) is set as default and will automatically be labelled headset. To find out what features are assigned to the feature buttons 1.
Feature Operations 4 This chapter gives you more details about your IP5000-series telephone’s advanced functions. An alphabetical list of supported features has been compiled in this chapter for fast and easy reference. Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications.
Feature Operations Account Code Calls Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding. To dial using Forced Account Codes 1. Place a call in the normal method. If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialling the telephone number alerting you to enter the Account Code. 2.
Feature Operations Account Code Calls Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call.
Feature Operations Advisory Messages Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined messages, shown in the table below. Message numbers 5~9 can be defined by your System Administrator. Msg No. Characters Displayed Additional Digits 0 OUT TO LUNCH 1 IN A MEETING 2 CALL _____________ Directory Number (e.g.
Feature Operations Alarm Notification Button Alarm Notification Button The Alarm Notification Button must be setup by your System Administrator on your station. When the Alarm Notification button displays Call your System Administrator. This button stops displaying when the alarm clears or when you press the flashing button. If the alarm has not been cleared the Alarm Notification Button starts flashing every 10 minutes.
Feature Operations Automatic Callback Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone; when you answer the system automatically rings the intended destination.
Feature Operations Background Music Background Music You can set background music over your telephone speaker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone, all others can be music or recorded information. To enable background music on your telephone speaker Press BGM. LED turns on.
Feature Operations Call Forward Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in System Programming) which automatically directs calls to a predefined location, such as Voice Mail. See your System Administrator to determine or change your System Call Forward destination. The other type is Station Call Forwarding.
Feature Operations Call Forward Station Call Forward Categories You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings (as detailed in the next section). • Call Forward Any Call – Forwards any call, whether an internal call or incoming line call. • Call Forward - Incoming Line – Forward incoming line calls only.
Feature Operations Call Forward Station Call Forward Procedures Table 19 on Page 151 contains Call Forward Button sequences. You can do a Call Forward function by entering the button sequence as described or by programming a Programmable Feature Button to perform the sequence. See “Programming Feature Buttons” on page 96 to program a Programmable Feature Button. To use the Call Forward button sequence Follow the instructions in Table 21 on Page 156, shown under the “Button Sequence” heading.
Feature Operations Call Forward Call Forward Examples To set your telephone to Call Forward Busy-No Answer to an internal extension number Press your extension button + #6041 + 3000# + 10 #6041 = Call Forward Access Code sequence 3000# = Internal Extension Number 10 = Ring time in seconds before Call Forwards To set another telephone to Call Forward Busy-No Answer to an outside destination number after a set time Press your extension button + #6042 + 1234 + 1111 + # + 9 +1 949 5873000 + # + 08 #6042 = Cal
Feature Operations Call History Call History Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible Caller ID button. To view Call History When your station is idle, press the Caller ID button.
Feature Operations Call Park Orbits Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.
Feature Operations Call Pickup To retrieve a parked call 1. Press Park in Orbit or press your extension button + #32. 2. Enter the Orbit Number where the call is parked or # for the extension from which you are calling. You cannot use * to retrieve a parked call. The extension LED flashes at the in-use rate when the call is retrieved. Call Pickup You can pick up a call that is ringing another station’s extension, a call placed on hold at another station and other types of calls.
Feature Operations Call Pickup To perform Call Pickup Press the buttons shown in the table below for the desired Pickup feature. Table 7 Call Pickup Feature Codes Ringing or Page Calls To Pick Up: Press Ext. Button, then dial the access sequence below: A call ringing or held at the Extension Number. #5#6 + Ext. No. A call Ringing, held or parked at the Ext. No. #5#29 + Ext. No. Group A call ringing a member of your pickup group. #5#34 Directed DN Directed Ext.
Feature Operations Call Transfer Call Transfer Call transfer allows a call to be directed from one telephone to another on the CIX. External transfers to telephone numbers or network extensions off the CIX are also supported, please check with your System Administrator to see if this is enabled. There are two types of call transfer: • Blind transfer – The call is directly transferred to another extension without announcing the call or waiting to see if the caller is available.
Feature Operations Call Waiting To transfer a call directly to Voice Mail (VM) 1. 2. 3. 4. While on a call, press . Enter #407. Enter the VM mailbox number (usually the same as the extension number) + #. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM. To transfer a call directly to VM with a DSS button 1. While on a call, press . 2. Press the DSS button programmed to the voice mail number. 3. Hang up and the caller is connected to the VM mailbox.
Feature Operations Caller ID Caller ID Incoming calls to your extension with Caller ID can be recorded into a rolling list that is saved on your telephone. The call information is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible Caller ID button. To view saved Caller ID information 1. When your station is idle, press the Caller ID button.
Feature Operations Conference Calls To transfer conference control 1. Complete Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note. 2. Announce the call and hang up to transfer it. This station now becomes the conference Master with the ability to add or delete parties. To hold a conference call If you are the Conference Master, press the button once (or twice for Executive Hold) to place the conference call on hold.
Feature Operations Conference Calls Supervising a Tandem Call 1. While talking on an outside call, press . You hear dial tone. The extension LED flashes (conference rate). 2. Dial an outside telephone number. 3. After the party answers, press . The extension LED flashes (in-use rate) and all parties are conferenced. If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection. 4. Press and hang up.
Feature Operations Conference Calls To add an Incoming call to the Conference 1. 2. 3. 4. 5. Place the first caller/Conference on hold. Answer the incoming ringing call. While speaking to the incoming caller, press button. Press the blinking DN where the first caller/Conference was placed on hold. Press twice to join all parties together. To Split from a conference 1. While in a conference call on an IP5000-series phone, press the SPLT (Split) soft key or Split button. 2.
Feature Operations Direct Inward System Access (DISA) Direct Inward System Access (DISA) Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. Check with your System Administrator to see if this features is available for your telephone. 1. From outside the system, dial the public telephone number assigned to DISA.
Feature Operations Do Not Disturb Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone. You can start dialling at any time during either tone.
Feature Operations Door Lock(s) Setting DND for Another Extension To activate DND for another extension Enter #6191 (hear Entry Tone) + the Primary extension of the remote extension + the pass code + # (hear Success Tone). This sets DND as if activated by the Primary extension on the target telephone. To deactivate DND for another extension Enter #6192 (hear Entry Tone) + the Primary extension of the remote extension + the pass code + # (hear Success Tone). This removes DND from the target telephone.
Feature Operations Door Phone(s) Door Phone(s) Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. LCD telephones display the door phone name ID when calls are made to or from door phones. The number of possible door phones varies by Strata CIX system, 01~24 maximum for larger systems.
Feature Operations Echo Cancellation To call/monitor a door phone 1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use). 2. Press #15 (hear three tone bursts), then enter the door phone number (01~24, depending on system size). A two-way talk-path exists between your telephone and the door phone. The door phone will not ring. You can audibly monitor the area around the door phone. To call from a door phone 1.
Feature Operations Emergency Ringdown Emergency Ringdown If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialled a number or have dialled no digits at all. Each station is programmed with its specific emergency ringdown destination. A station number or a group pilot number can be specified as an emergency ringdown destination.
Feature Operations Message Waiting Message Waiting Message Waiting is shown on the button which will flash red when there are messages waiting. The waiting message indicators can come from the voicemail system or they can be internal messages sent from other extensions. The messages from other extensions are notifications that someone has called your extension and wants you to call them back.
Feature Operations Message Waiting Turning On/Off MW LED on Another Extension When an extension is called, the calling party can choose to send a message to the called party. This is a notification to say that a call has been missed and the calling party would like to be called back. By sending a message to another extension you turn on their Msg LED. 1. Dial an internal extension. You may hear ringing or busy tone. 2. Press or 7. The Msg LED flashes red on the called telephone.
Feature Operations Microphone Cut-Off Microphone Cut-Off This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called. When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone works.
Feature Operations Off-hook Call Announce Off-hook Call Announce Off-hook Call Announce (OCA) enables you to complete a call to a busy telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The announcement may be delivered over the handset or the speaker. Handset OCA can operate on any digital telephone.
Feature Operations Override Calls Override Calls The available override features are: • Busy Override • Do Not Disturb Override • Executive Override • Destination Restriction/Traveling Class Override • Class of Service Override • Privacy Override Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting.
Feature Operations Override Calls Executive Override Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones. To perform Executive Override After reaching a busy station, press 3 ...or, if you have an LCD telephone, use the OVRD Soft Key. You enter a conference with the busy station and the party to whom he was talking.
Feature Operations Paging Privacy Override This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing exchange line-to-station call (i.e., up to three stations can be connected to an exchange line). You can also use this feature if the station that is already connected to the exchange line is in the Privacy Release mode.
Feature Operations Paging All Call Page You can make an All Call Page to telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming. To make an All Call Page 1. With the handset off-hook, press All Call Page ...or dial #30. This pages all telephones in the All Call Page Group but, depending on system programming, you may or may not page external speakers. 2. Make your announcement then hang up. To answer an All Call Page 1.
Feature Operations Privacy Privacy Privacy controls the ability of more than one person to use the same extension or exchange line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming. By default, the system is private.
Feature Operations Speed Dial Speed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorisation codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established.
Feature Operations Speed Dial Table 8 Speed Dial Access Codes Feature Feature Access Code Sequences Speed Dial (Dialling an SD number) Station1 Spdial2 + nnn System1 Spdial2 + nnn nnn = 100~199 Station SD numbers nnn = 200~999 System SD numbers 1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD). 2.
Feature Operations Speed Dial Advanced Speed Dial Operation Special Characters SD numbers may include 0~9, #, * and Pause. For an example on how to use special characters, see page 99. Table 10Phone Number Dial String Characters Entry Meaning 0~9 0~9 # End of Speed Dial Number when entering via access code (#66) * Escape. “*” functions as an escape key indicating that the number immediately following represents something exceptional.
Feature Operations Speed Dial Storing Personal Speed Dial Names You can store names with Personal Speed Dial numbers. These names will display as Soft Keys, that can be used for dialling from the telephone LCD directories. Notes • Speed Dial locations must be assigned to your telephone by your System Administrator before you can store names. Your System Administrator can also associate names with Station Speed Dial numbers. • Only the Administrator telephone can store System Speed Dial numbers.
Feature Operations Speed Dial • To move one character to the right, press SCROLL or RIGHT Soft Key. To add a space, press the RIGHT Soft Key twice. • To backspace (delete previous character), press the PAGE or LEFT Soft Key. • To cycle back to the first letter, continue pressing the LEFT Soft Key. Table 11 Dial Pad Alphanumeric Characters Number of times to press Dial Pad the dial pad button Buttons 1 2 3 4 1 2 3 4 5 6 7 8 A D G J M P T W ( .
Feature Operations Time and Date Setting (Local) Time and Date Setting (Local) IP telephones will display the time, day and date of the time zone of the telephone system location it is connected to. If the IP telephone is not located in the same time zone as the telephone system, the IP telephone can be used to change the time, day and date of the IP Telephone to the local time zone in which the telephone is located.
Feature Operations Tone First / Voice First Signalling Tone First / Voice First Signalling To determine the signalling on the telephone circuit. Tone First Signalling When the telephone rings and the called party must press Spkr or lift the handset in order to receive the call. Voice First Signalling The telephone does not ring when it is being called, rather a long tone is heard, followed by the caller's voice coming through the speaker.
Feature Operations Tone/Pulse Dialling Tone/Pulse Dialling With some older Exchanges, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones. Note With ISDN calls, when Tone Dial Select is pressed, all of the digits entered after that point will be sent with touchtones. To change Tone Dialling 1. Access an outside line. 2.
Feature Operations Uniform Call Distribution Uniform Call Distribution Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot number. The caller will dial the UCD Pilot station in response to a prompt.
Feature Operations Uniform Call Distribution Login/Logout Login and Logout is controlled by the Login key assigned to the agent phone (see Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed on the Login key as shown below • Login - Key is On Steady • Logout - Key is Off The Login/Logout feature is applied to the call which terminates to UCD pilot only. Therefore, the call can terminate to agent Prime or Phantom PDN directly even if the agent is in Logout state.
ADM/DSS Console 5 This chapter provides an overview of the optional units that can be connected to the IP5000-series telephones. Add-on Modules The following Add-on modules provide additional buttons: • 10 Button LCD Module (LM5110), up to two supported per telephone . • 20 Button Add on Module with paper keystrip (KM5020), up to two supported per telephone. • Digital Direct Station Selection (DSS) Module with 60 buttons and Paper Keystrip, up to three supported per telephone.
ADM/DSS Console ADM ADM Buttons and LEDs The 10 button LCD add on module and the 20 button keystrip add on modules have programmable feature buttons that can be assigned as Exchange Line, Directory Number, DSS, One Touch Speed Dial or any other programmable feature (shown right). When a Programmable Feature Button is programmed as a DSS button or a Line button, it will have an LED that provides a status of the outside line or station assigned to it.
ADM/DSS Console ADM Adding an ADM For installation instructions, please refer to the Strata CIX Installation & Maintenance. Please read the caution, if you are connecting the ADM with the telephone or moving the telephone with the ADM. CAUTION! Unplug the line cord from the IP5000-series telephone before attaching the ADM. Plugging the ADM cable in while the IP5000-series telephone is powered will damage or impair the functionality of the telephone, ADM or both.
ADM/DSS Console DSS Console DSS Console The 60 button Direction Station Selection (DSS) Console operates alongside a digital telephone to provide 60 (up to 180) additional buttons (shown right). The 60 programmable feature buttons can be assigned as exchange line, extension, DSS, One Touch Speed Dial or any other flexible feature. The IDM5060 (IP DSS module) console uses dual red and green LEDs to show call and feature status. DSS Buttons DSS buttons can appear on both the ADM and DSS Console.
ADM/DSS Console DSS Console Transferring to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console or a ADM. To transfer a call to an idle station 1. Press the DSS button corresponding to the station to be called. The call is placed automatically on hold. The Line or extension LED flashes green at double the on-hold rate, and the DSS LED flashes green. You hear a single ring tone. (If using the Tone signalling mode, you hear successive ring tones.) 2.
ADM/DSS Console DSS Console Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red. To transfer call to a busy station 1. Press DSS corresponding to the busy station to be called. You may hear a busy tone. The original caller is placed automatically on hold.
ADM/DSS Console DSS Console Paging You can make an announcement page to a group of telephone speakers selected in (if system programming with All Call Page on the DSS console. programmed) on either the DSS console or the ADM can be used for page announcements. See “All Call Page” on page 69.
ADM/DSS Console DSS Console This page is intentionally left blank.
Headset and Handset Operation 6 The IP5000-series telephones come standard with a built-in headset interface. Recommended Headsets For an extensive list of recommended and supported headsets please contact the technical support at www.bcd.technical@toshiba.co.uk Important! If you experience any electrical interference when using a wireless headset, please follow headset manufacturer's recommendations or ensure the headset base unit is at least six inches from your telephone.
Headset and Handset Operation AUTO or CARBON Setting AUTO or CARBON Setting There exist two types of headsets: ECM and Carbon. The default setting on the telephones is AUTO. When the headset is connected to the Headset Modular Connector of the telephone, the AUTO setting enables the headset I/F current detector to determine which headset type is connected (EMC or Carbon). If the current is marginal using a carbon headset (only) and performance is not good, change the setting to CARBON.
Headset and Handset Operation Headset Transmit Level Adjustments Headset Transmit Level Adjustments To set the level of the Headset Transmitter for IP5000-series telephones 1. Press 3+6+9+ (simultaneously). 2. Press #. 3. Press . 4. Set the headset transmit level using FB1, FB2 and FB3. See table below. Transmit Level SLT Max. (louder) Headset Transmit Level FB1 FB2 Press 1 and Msg Press 2 and Msg OFF OFF ON OFF OFF Default ON OFF ON OFF Min.
Headset and Handset Operation Handset Level Adjustments Handset Level Adjustments Change the Carbon setting if a Carbon type handset or headset is connected to the handset jack. To change the Carbon Setting 1. Press 3+6+9+ (simultaneously). 2. Press 0. 3. Press FB6 to toggle On/Off. FB, LED On: Carbon type handset FB, LED Off: IP5000 ECM handset (default) 4. Press to set the option. 5. Go off-hook, then on-hook to exit the program mode.
Headset and Handset Operation Handset Level Adjustments To adjust the Handset or Headset Receiver Level for IP5000-series telephones 1. Press 3+6+9+ (simultaneously). 2. Press . 3. Press . 4. Set the level FB2: -8~6 [dB] (default: 0 dB). 5. Press to set the option. 6. Go Off-hook, then on-hook to exit the program mode. To adjust the Handset Side Tone Level for IP5000-series telephones Note This feature is not supported on the Single Line Telephone. 1. 2. 3. 4. Press 3+6+9+ (simultaneously). Press .
Headset and Handset Operation Handset Level Adjustments 94 Strata CIX IP5000-series Telephone UG 10/08
User Programming 7 User programming allows you to customise your LCD telephone.
User Programming Programming Feature Buttons Programming Feature Buttons You can use the User Programming Mode (described below) for customising your IP5000-series display telephone without the aid of an Administrator or Service Technician. The User Programming mode is accessed with a Program button assigned to a Programmable Feature Button or through an access code.
User Programming Programmable Feature Button Codes Setting/Changing a Programmable Feature Button’s Function Press #9876 to enter User Programming Mode. Press . Press the Programmable Feature Button to set or change. Enter the Programmable Feature Button Code (see Table 12), plus any optional parameters. 5. Press the same Programmable Feature Button (flashing) to save the setting. “DATA PROGRAMMED” appears on your LCD. 1. 2. 3. 4.
User Programming One Touch Buttons One Touch Buttons One Touch buttons can be used for storing frequently used features or dialled numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-touch buttons can be preassigned to your telephone – your System Administrator can help you identify them. If you do not have a One Touch button, but you have an available Programmable Feature Button, you can convert the Programmable Feature Button to a One Touch button.
User Programming One Touch Buttons Table 13 Special Characters Entry Meaning *+ Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again. Multiple “stops” can be programmed into one string. * (1~9) Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause escape sequences. For example, to insert a 17-second pause, enter *9*8.
User Programming Feature Codes Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 45.I Table 14 Feature Access Codes Feature Account Code (while on a call) Attendant Console Automatic Busy Redial - On Automatic Busy Redial - Off Automatic Callback (while on a call) Automatic Callback Cancel Feature Access Code Sequences1 + #46, dial account code digits Ext.
User Programming Feature Codes Table 14 Feature Access Codes (continued) Feature Access Code Sequences1 Feature Remote Pickup (pickup another extension) Ext. button + #5#72 + Primary Ext. No. Pickup an Outside Line on Hold Ext. button + #5#73 + Outside Line on hold (001~128) Pickup a an on Hold Ext. button + #5#74 + Ext. No. on hold Conferencing - Three Way #494 Dialling Special Characters from a Rotary Phone Simulate Dialling Dial 441 * Simulate Dialling # Dial 440 Ext.
User Programming Feature Codes Table 14 Feature Access Codes (continued) Feature Advisory Message - Activation Advisory Message - Cancellation Network Access Code (Private Network) Night Ring Answer Off-hook Call Announce or Busy Override Override Busy, Do Not Disturb Executive Paging Page All Groups Ext. or Phantom Ext. button + #412. Hang up. 8 + Private Network No. Ext. button + #5#39 Voice First: 2; Tone First: 1, 21, 12, or 5, depending on programming for your phone.
User Programming Feature Codes Table 14 Feature Access Codes (continued) Feature Access Code Sequences1 Feature Speed Dial (Storing an SD number) #66 + nnn + Phone No.3 + # Station2 nnn = 100~199 SD bin numbers #66 + nnn + Phone No.
User Programming Feature Codes 104 Strata CIX IP5000-series Telephone UG 10/08
Administrator Programming 8 Initialising the IP Telephone CAUTION! If you initialise the IP telephone, all settings return to default. 1. Press 3+6+9+ 2. Press Vol ▲. 3. Press (simultaneously). Note Steps 4~6 are optional. 4. Press FB01 to initialise the telephone’s function settings (LED On = initialise, LED Off = don’t initialise). See “IP Telephone Function Settings” on page 109 for details. 5. Press FB02 to initialise LCD contrast setting (LED On = initialise, LED OFF = don’t initialise). 6.
Administrator Programming IP Setup Instructions IP Setup Instructions The following steps must be completed before starting the telephone setup. The IP password will be assigned by the Telephone Administrator and is the verification step of the telephone registration with the CIX (xIPU). To enter the Password 1. Press 3+6+9+ (simultaneously). 2. Press 2, then press for the Network Setting Mode. 3. Press Next (for 20 button phone) ...or Next Next (for 10 button phone). 4.
Administrator Programming IP Setup Instructions 8. Press FB6 to enter the CIX Strata Net node number of the CIX node that contains the xIPU to which this IPT interfaces, then press . This FB setting is for CIX networked systems only. 9. Press FB11 for xIPU IP address mode. Press one of the following: 1: manual setting, then press . Press FB12 and enter the xIPU IP address, then press . (e.g., if the xIPU IP address is “192.168.1.241,” enter it in this format 192*168*1*241).
Administrator Programming Initial Start-up Initial Start-up When an IP5000-series telephone is connected to power it will initialise then attempt to connect to the Strata CIX system. The start-up sequence indicators are described below. 1. All of the Feature Buttons (FB) will light green. 2. Next, all of the FBs will go out. 3. The FBs will light, red, in sequence, one row at a time from the bottom of the telephone until all of the FBs are lit. 4. The FB will all light green, then go out. 5.
Administrator Programming IP Telephone Function Settings IP Telephone Function Settings These steps enable you to turn On/Off button beeps, room noise cancellation, handset Busy Override, and headset volume control. You can also adjust the setting for carbon headsets vs. non-carbon headsets. 1. Press 3+6+9+ (simultaneously). 2. Press 0 then . 3. Press the Feature Buttons to turn the LEDs On/Off (see Table 15). Table 15 FB FB1 IP Telephone Function Settings LED ON LED OFF Buttons beep.
Administrator Programming Setting the IP Telephone Headset Transmit Volume Setting the IP Telephone Headset Transmit Volume 1. 2. 3. 4. Press 3+6+9+ (simultaneously). Press #. Press Press the Feature Buttons to turn the LEDs On/Off for the desired volume transmission level (see Table 16). Table 16 Volume Level Transmitted from Headset Microphone FB3 ON ON ON ON OFF OFF OFF OFF LEDS FB2 ON ON OFF OFF ON ON OFF OFF FB1 ON OFF ON OFF ON OFF ON OFF Transmit Level Level 7 (min.
Administrator Programming Reset Factory Default Settings Reset Factory Default Settings To reset the LCD settings to Factory defaults 1. Press 3+6+9+ (simultaneously). 2. Press Volume S 3. Press to access Initialising Mode. FB01 – Resets Terminal Data (This includes Handset Volume and Handset/ Headset sidetone.) FB02 – Resets LCD Contrast / Backlight data FB03 – Resets Network data. FB04 – Resets Analogue exchange settings (on IP5122-SDC only). 4. Press FBxx to turn on initialisation FB will light red. 5.
Administrator Programming Reset Factory Default Settings LCD Backlight Setting Press 3+6+9+ (simultaneously). Press Press , display shows LCD backlight setting. Press FB01 to change Backlight mode. Enter: 1 = Always Off 2 = Always On 3 = On-Demand 6. Press to save the setting. 7. Press FB02 to change the backlight timer. 8. Enter value from 1~30 for a 10~300 second time (default 3 for 30 seconds). 9. Press to save the setting. 10.Press to return to the IP Programming Mode display. 11.
Administrator Programming Reset Factory Default Settings Handset / Headset Side Tone Volume Setting 1. Press 3+6+9+ (simultaneously). 2. Press button. 3. Press to access Sound Level Setting Mode. FB03 controls Side Tone mode setting. Enter: 1 = Side Tone Off 2 = Side Tone On 4. 5. 6. 7. FB04 controls Side Tone Volume. Enter a value from 0dB to 12dB. Default is 0. Press FBxx and enter the appropriate value. Press to save the settings. Press to return to IP Programming Mode display.
Administrator Programming IP5131-SDL Settings IP5131-SDL Settings This section contains instructions to configure the IP5131-SDL telephone. All instructions found in this section pertain to the items found in the IP Configurations screen of the IP5131-SDL telephone. Configurations Press +3+6+9 (simultaneously) to display the IP Configurations main screen. To access any of the screens that relate to an item on the Configurations screen Press the soft key that corresponds to the item.
Administrator Programming IP5131-SDL Settings ITEM INFORMATION DISPLAY Advance Page 1:Displays or sets the Primary Name Server, the Secondary Name Server, GRQ Port, RRQ Port, and AP Address Page 2:Displays or sets the Admin address upper and lower bound, the User ID and password, as well as the Dynamic Port Base. Page 3:Displays or sets the VLAN Setting, PC Port type and PC Port VLAN ID. Sound Page 1:Displays settings for Keybeep, Roam Noise, Handset BOV, and Carbon Handset and Carbon Headset.
Administrator Programming IP5131-SDL Settings Table 17 IP5131-SDL Default Settings Major items Network Diagnosis Network Setting (Basic) Network Setting (Advanced) Minor items Initial value 1 Ping address 0.0.0.0 1 DHCP server mode 2 IP address 127.0.0.1 3 Subnet mask 255.255.255.0 4 Default router address 0.0.0.
Administrator Programming IP5131-SDL Settings Table 17 IP5131-SDL Default Settings Major items Sound Setting Minor items Initial value 1 Key beep ON 2 Room noise OFF 3 Handset BOV OFF 4 Carbon handset OFF 5 Carbon headset OFF 6 Headset Tx control Normal 7 Headset Tx volume <0:Min – 7:Max> 4 Handset Rx output OFF 8 Key Repeat Setting Other Setting Comfort noise 1 Key repeat ON 2 Repeat
Administrator Programming IP5131-SDL Settings Network Settings To access the Network Setting screens 1. Press +3+6+9 (simultaneously), choose the Network soft key. 2. From the IP Configurations screen, there are three screens for Network Settings (shown below). Use the “J” and “I” soft keys to move from one screen to another. Network Setting Network Setting Network Setting DHCP : On Node : 1 Auto Login Mode : Auto IP Addr : 192.168.0.10 IPU Mode : Broadcast Auto Login Password: Subnet : 0. 0. 0.
Administrator Programming IP5131-SDL Settings DHCP Server Settings 1. Press +3+6+9 (simultaneously). 2. From the IP Configurations screen, choose Network > DHCP. The DHCP Mode screen displays. The current default set is underlined. 3. Press the On or Off soft keys to change the set value. 4. Press the Set soft key to accept the change. ...or press the Cancel soft key to cancel the change. DHCP Mode On Off [Set] Notes [Cancel] Config • The Network Setting Screen displays when you press Set or Cancel.
Administrator Programming IP5131-SDL Settings IP Address 1. Press +3+6+9 (simultaneously). 2. From the IP Configurations screen, choose Network > IP Addr. The IP Address screen displays (shown right). The current IP Address displays. IP Address :Current 192.168.0.10 :New To change settings on the screen The following applies to the IP Address, Subnet Mask, Default Gateway, and Primary DNS Server. 1. Use the dial pad (1~0, *) to enter a new IP address. Use * on the dial pad to enter a period (.
Administrator Programming IP5131-SDL Settings Subnet Mask 1. From the IP Configurations screen, choose Network > Subnet. The Subnet Mask screen displays (shown right). The current subnet displays on the one-line text field. 2. Follow the steps “To change settings on the screen” on page 120. Subnet Mask 255.255.255.0 :Current :New Backspace = Vol-Down [Set] [Cancel] Config Default Gateway Address 1. From the IP Configurations screen, choose Network > Dflt-GW.
Administrator Programming IP5131-SDL Settings Station ID From the IP Configurations screen, choose Network > Station. The Station ID screen displays (shown right). The current Station ID displays. Station ID 2000 :Current :New To Change or Add Information on this screen 1. Enter the New Station ID to change or add a Station ID. 2. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Network Setting screen.
Administrator Programming IP5131-SDL Settings CIX System /IPU Address Mode 1. From the IP Configurations screen, choose Network > > IPU Mode. 2. Press the Manual or Broadcast soft key to change the set value. The value set is underlined in the display. 3. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Network Setting screen [2/3].
Administrator Programming IP5131-SDL Settings Port Setting 1. From the IP Configurations screen, choose Network > > Port Setting. The Port Setting screen displays. 2. Press the Dynamic or Static softkey to change the set value. The set value is underlined in the display. 3. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Network Setting screen [2/3]. Port Setting Dynamic Static [Set] [Cancel] Config Auto Login Mode (For IP Mobility) 1.
Administrator Programming IP5131-SDL Settings Advanced Network Settings To access the Advanced Network Setting screens 1. Press +3+6+9 (simultaneously). 2. Press Advanced softkey, the Advanced Setting screen appears. Note There are three screens for Advanced Settings (shown below). Use the and soft keys to move from one screen to another. Advanced Setting Advanced Setting Advanced Setting P-DNS : 0. 0. 0. 0 Admin_U : 0. 0. 0. 0 VLAN : Disable S-DNS : 0. 0. 0. 0 Admin_L : 0. 0. 0.
Administrator Programming IP5131-SDL Settings IP Address for Primary DNS (Domain Name Server) Note If DHCP Mode is ON, you don’t have to set any parameters for the DNS server. 1. From IP Configurations > Advanced > P-DNS. The Primary DNS Address screen displays (shown right). 2. Follow the steps “To change settings on the screen” on page 120. Primary DNS Address 192.168. 0. 234 :Current :New Backspace = Vol-Down [Set] [Cancel] Config IP Address for Secondary DNS 1.
Administrator Programming IP5131-SDL Settings GRQ Port Number 1. From IP Configurations > Advanced > GRQ Port. The current GRQ Port Number displays (shown right). 2. Enter the New number. (Maximum 5 digits). 3. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Advanced Setting screen. Note For other notes, refer to “Station ID” on page 122. GRQ Port Address 0 :Current :New Backspace = Vol-Down [Set] [Cancel] Config RRQ Port Number 1.
Administrator Programming IP5131-SDL Settings Table 18 Dial Pad Alphanumeric Characters Dial Number of times to press the dial pad button Pad 1 2 3 4 5 6 7 8 Buttons 1 space 2 a b c A B C goto a 3 d e f D E F goto d 4 g h i G H I goto g 5 j k l J K L goto j 6 m n o M N O goto m 7 p q r s P Q R S 8 t u v T U V goto t 9 w x y z W X Y Z 0 (1st) . / : @ _ ~ 0 (2nd) “ # $ % ^ & ‘ ( 0 (3rd) * + , ; < = > ? 0 (4th) ] ‘ { l } goto .
Administrator Programming IP5131-SDL Settings External Administration Terminal IP Address Upper Bound Setting This screen can be used to set an External Administration Terminal IP Address Upper Bound. External accessing is not enabled if the Upper and Lower bound IP addresses are initial values (0.0.0.0). External accessing is enabled if the External Administration Terminal IP address is within the Upper and Lower bound IP address range. 1. From IP Configurations > Advanced > > Admin_U.
Administrator Programming IP5131-SDL Settings External Administration Terminal IP Address Lower Bound Setting This screen can be used to set an External Administration Terminal IP Address Lower Bound. External accessing is not enabled if the Upper and Lower bound IP addresses are initial values (0.0.0.0). External accessing is enabled if the External Administration Terminal IP address is within the Upper and Lower bound IP address range. 1. From IP Configurations > Advanced > > Admin_L.
Administrator Programming IP5131-SDL Settings External Administration User ID Setting Use this screen to set an User ID. External accessing is enabled when the user can successfully log in with correct User ID and Password 1. From IP Configurations > Advanced > > User ID. The External Administration User ID Setting screen displays (shown right). 2. Enter the New User ID to change or add a User ID (maximum 16 characters). 3. Press the Set soft key to accept the change ...
Administrator Programming IP5131-SDL Settings Dynamic Port Base 1. From IP Configurations > Advanced > > Dynamic Port Base. The Dynamic Port Base screen displays (shown right). 2. Enter the new port number (maximum 5 characters). 3. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Advanced Setting screen. Dynamic Port Base 48751 :Current :New Backspace = Vol-Down [Set] [Cancel] Config VLAN - Virtual LAN 1.
Administrator Programming IP5131-SDL Settings PC Port Type 1. From IP Configurations > Advanced > > > PC Port Type. The PC Port Type screen displays (shown right). 2. Press the Access or Trunk softkey to set the value. The set value will be underlined. 3. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Advanced Setting screen. PC Port Type Access Trunk [Set] [Cancel] Config PC Port VLAN ID 1.
Administrator Programming IP5131-SDL Settings Sound Settings To access the Sound Setting screens From the IP Configurations menu, choose the Sound soft key. Note There are three screens for Sound Settings (shown below). Use the and soft keys to move from one screen to another.
Administrator Programming IP5131-SDL Settings Keybeep, Room Noise, Handset BOV, Carbon Handset, and Carbon Headset Important! The following steps apply to all of the above items. 1. From the IP Configurations screen, select Sound > Keybeep (or any of the above items). The appropriate screen displays. 2. Press the On or Off soft keys to change the set value. 3. Press the Set soft key to accept the change. ...or press the Cancel soft key to cancel the change.
Administrator Programming IP5131-SDL Settings Headset Tx Volume Setting Screen From the IP Configurations screen, select Sound > > Headset Tx Vol. The Headset Tx Volume screen displays. Headset Tx Volume 3 :Current :New (0:Min. - 7: Max) To Change Information on this screen 1. Enter the New volume level. 2. Press the Set soft key to accept the change ...or press the Cancel soft key to cancel the change and go to the Sound Setting screen 2.
Administrator Programming IP5131-SDL Settings Headset Tx and Rx Volume 1. From the IP Configurations screen, select Sound > > Handset Tx/Rx Volume. The appropriate screen will display. 2. Enter the new volume level. 3. Press the Set soft key to accept the change. ...or press the Cancel soft key to cancel the change and go to the Sound Setting Screen 2. Refer to Notes section of Tx Volume for additional details. Side Tone Mode 1. From the IP Configurations menu, select Sound > > > Side Tone Mode.
Administrator Programming IP5131-SDL Settings Key Repeat From the IP Configurations menu, select Key Repeat. The Key Repeat Settings screen displays. Key Repeat Setting Off / On Setting :On Repeat Delay Timer :1 The general operation on the Key Repeat screens is as follows: Repeat Delay Timer :1 • To view details of an item displayed on the screens above, press the soft key that corresponds to that item.
Administrator Programming IP5131-SDL Settings Repeat Delay Timer and Repeat Rate Timer Important! The following steps apply to the above two items. From the IP Configurations menu, select Key Repeat > Repeat Delay Timer or Repeat Rate Timer. The appropriate screen displays (shown right). Handset Tx Volume 1 :Current :New (1: Short.- 5:Long) To Change Information on this screen 1. Enter the New Repeat Delay Timer to change the setting. Note Use the dial pad 1~5 and Vol ▼ to backspace.
Administrator Programming IP5131-SDL Settings Other Setting From the IP Configurations menu, select Others. The Others screen displays. This screen contains Language, Input timer Mode, Input Timer Value settings, Backlight settings. Notes The general operation on the Other Settings screens is as follows: • To view details of an item displayed on the screens above, press the soft key that corresponds to that item.
Administrator Programming IP5131-SDL Settings Input Timer Mode Setting Screen 1. From the IP Configurations menu, select Others > Input Timer Mode. The Input Timer Mode Setting screen displays. 2. Press the On or Off soft keys to change the set value. 3. Press the Set soft key to accept the change. ...or press the Cancel soft key to cancel the change. The changed setting is underlined in the Other Settings screen display.
Administrator Programming IP5131-SDL Settings Backlight Mode Screen 1. From the IP Configurations menu, select Others > BL Mode. The Backlight Mode screen displays. 2. Choose Always Off, Always On or On-Demand softkey to setup when you would like to use the backlight. 3. Press the Set soft key to accept the change. ...or press the Cancel soft key to cancel the change and go to the Other Settings screen. Backlight Mode Always Off Always On On-demand [Set] [Cancel] Config Backlight Timer 1.
Administrator Programming IP5131-SDL Settings Loop Back Test 1. Press +3+6+9 (simultaneously). 2. From the IP Configurations screen, select Net Diag > Loop Back Test. Loop Back Test Ping to 192.168.0.77 Last Result: 10/10 Notes • Press Exit to move back a screen. • An IP address of current Ping send-to party is displayed in the second line. • The result of Ping executed last is displayed in the third line. (Ping result is confirmed only on this screen.
Administrator Programming IP5131-SDL Settings resulted in an input error will be displayed as it is when moving to the Address Setting Screen.) 5. Select the Cancel soft key to cancel the intended setting change and to move to the Loop Back Test Screen without rewriting the NV-RAM data. Ping Start and Stop From the Loop Back Test screen, press the Ping Start soft key. The Pinging Screen displays (shown right) and Pinging starts. Notes Pinging Ping to 192.168.0.
Administrator Programming IP5131-SDL Settings Factory From the IP Configurations menu select Factory. The Factory Setting screen displays. Factory Setting ADM/Debug Mode :ADM Display/Key Test The general operation on the Factory Settings screens is as follows: Display Mode :IP5131 • To view details of an item displayed on the screens above, press the soft key that corresponds to that item. • Press the Set soft key to rewrite the NV-RAM data if the ADM/Debug Mode is changed.
Administrator Programming IP5131-SDL Settings Display/Key Test 1. From the IP Configurations menu select Factory > Display/Key Test. The Display/Key Test Mode screen displays. 2. Press the soft key next SK01~SK14. 3. 4. 5. 6. 7. 146 SK05 LCD Exit SK06 SK08 SK07 SK09 Display/Key SK10 FK05 Test Mode FK10 FK09 The SKxx displays in the center of the screen (Key Test FK04 mode shown right). FK08 FK03 FK07 FK02 Using the Navigation button press the X (right arrow) to highlight the LCD option.
Administrator Programming IP5131-SDL Settings Display Mode 1. From the IP Configurations menu select Factory > Display Mode. The Display Mode screen displays. 2. Press the IP5131 or Test soft keys to change the set value. Display Mode IP5131 Test [Set] [Cancel] Config The IP5131 setting allows default operation of the display as it was designed to support 10 LCD keystrips plus 4 lines of call processing/softkey information.
Administrator Programming IP5131-SDL Settings Initialise Select Configuration > Initialise. The Initialise screen displays. The general operation on the Initialise screens is as follows: Initialize All Data LCD Network Key Repeat Sound Others Browser Factory [Exec] [Cancel] • To view details of an item displayed on the screens above, press the soft key that corresponds to that item. • You can toggle between all the items found on the Initialise screen, except All Data.
Administrator Programming IP5131-SDL Settings Reset 1. From the IP Configurations menu select Reset. The Reset screen displays. This screen will also display when you press the Set soft key after a setting change is made in the Network, Advanced and Initialise screens. 2. Press Exec to reset the terminal. Initialisation of the telephone set will begin ...or press Cancel to go back to the IP Configurations screen.
Administrator Programming IP5131-SDL Settings 150 Strata CIX IP5000-series Telephone UG 10/08
A References This Appendix contains table that support some of the feature operations. Call Forward Table 19 Call Forward Procedure Feature Button Sequence Call Forward Any Call - Internal and Incoming Line Calls: Forwards any call, whether an internal call or incoming line call. All Calls to an ext. Press ext. button + #6011 (tone) + dial the dest. ext. no. (tone) All Calls to outside telephone no. Press ext. button + #6011 (tone) + outside line access code + dest. telephone no.
Table 19 Call Forward Procedure (continued) Feature Button Sequence Call Forward - Incoming Line Calls: Forward incoming line calls only. All Calls to an ext. Press ext. button + #6013 (tone) + dial the dest. ext. no. (tone) All Calls to outside telephone no. Press ext. button + #6013 (tone) + outside line access code + dest. telephone no. + # (tone) Busy to an ext. Press ext. button + #6023 (tone) + dial the dest. ext. no. (tone) Busy to outside telephone no. Press ext.
References Call Forward Table 19 Call Forward Procedure (continued) Feature Button Sequence No Answer to an ext. Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code (tone) + # + dest. telephone no. (tone) + timer (08~60) (tone) No Answer to outside telephone no. Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code (tone) + # + outside line access code + dest.
References Call Forward Table 19 Call Forward Procedure (continued) Feature Button Sequence Busy No Answer to an ext. Press ext. button + #6044 (tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code + # (tone) + dest. telephone no. (tone) + timer (08~60) (tone) Busy No Answer to outside telephone no. Press ext. button + #6044 (tone) + dial the other telephone’s ext. no.
References Soft Keys Soft Keys The table below is a list of soft key labels that appear on the LCD telephones. Press the soft key button associated with the label to activate the feature (SK1, SK2, SK3 and SK4). Table 20 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialling a busy outside telephone number. ACB Activates Automatic Callback after reaching a busy station, exchange line, or exchange Line group.
References Button Labels Button Labels The button labels in Table 21 are for the Programmable Buttons on the telephone. Programmable buttons are the unmarked buttons on the telephone keystrip. Table 21 156 Programmable Feature Button Definitions Button Definitions Account Code Account Code – Press to enter a Voluntary Account Code anytime during an exchange line call without interrupting the conversation.
References Button Labels Table 21 Programmable Feature Button Definitions (continued) Button Definitions DSS Direct Station Selection(s) – Press to ring a preselected station. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button. Flash Flash – Press to perform the following functions: Disconnect and recall dial tone on a outside line; access PBX features; enter a pause or flash signal when programming speed dial numbers.
References Button Labels Table 21 Button Definitions Release and Ans Release and Answer – Press to disconnect or complete the transfer the current outside or extension call and automatically answer the new incoming outside or extension call. Release Call Release – Press to disconnect or complete the transfer of the current outside or extension call and to place your station in the idle condition. SD or Customised Button Speed Dial – Press to Speed Dial a telephone number or feature access codes.
References Button Labels Table 22 Programmable Feature Button Labels (continued) Code Feature Name 1 2 3 4 120 Exchange L i n 130 Exchange L i Line Group n 140 Pooled Line Key P L 570 Door D o o Unlock PhDN Message M W Waiting One Touch O n e 610 DSS Key 540 560 900 900 900 900 Application StartApplication #00-#89 Application Start Application #90 Application Start Application #91 Application Start Application #92 6 7 8 e x x x e G r p L 5 n r D S x L f x o r T
References Button Labels Table 22 Code 900 900 900 900 900 900 900 160 Programmable Feature Button Labels (continued) Feature Name Application Start Application #93 Application Start Application #94 Application Start Application #95 Application Start Application #96 Application Start Application #97 Application Start Application #98 Application Start Application #99 1 2 3 4 LCD Default Label User Can Rename ACD Help Yes p ACD PickUp Yes U p End WrapUp Yes p U p ACD Join Yes n
B Hardware Connections IP5000-Series Telephone Tilt Angles The IP5000-series telephones have three tilt positions built into the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of six different angles of tilt available. When wall mounted there are two angles available. See figures on the next page.
Hardware Connections IP5000-Series Telephone Tilt Angles IP5000-Series Desk-top Tilt Angle With Tilt-Stand Extension 0° (no) Tilt -10° Tilt IP5000-Series Wall Mount Angles 162 Strata CIX IP5000-series Telephone UG 10/08
Hardware Connections Connector Icons Connector Icons The connectors on the IP5000-series telephones are identified with icons. The connector icons and their meaning are shown below.
Hardware Connections Wiring Wiring IP5000-series Telephone Connectors Ferrite Core 0~100cm LAN Cable LAN Connection from internal switch (optional) Local Power Analogue Exchange Line (SDC Station only) External Speaker Handset Cord ADM cable Headset Cord The IP5000-series telephones include the special long-tail handset cords required to fit the tilt bases.
Hardware Connections User Notes User Notes 1. Safety Approval Toshiba Information System (U.K.) Ltd declare that the Strata CIX product ranges comply with the EEC's LVD directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with EN60950-1:2001. The notes listed below form part of the products compliance with the aforementioned European Nor IMPORTANT SAFETY NOTES: 1.1. All systems must have an earth connection and it must be hardwired to a main earth distribution point.
Hardware Connections User Notes Type of Circuit (EN60950 Classification) Port Location Port Description TNV3 RCOU/RCOS/RCOUS For connection to PTO provided Loop Calling Unguarded Clear exchange lines. TNV1 RBSU1A/ RBSU2A 2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection to euro-ISDN services. TNV1 RBSS1A & RBSS2A 2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection to approved Euro-ISDN services & devices. TNV1 RPTU1F/RPTU2F/ BPTU1F 1 ccts ISDN30, (TBR4), primary rate I/F.
Hardware Connections User Notes 1.3. The Strata CIX system must be hardwired into a switched fused spur, (which should comply with the requirements of a disconnecting device as specified in the standard EN60950), the switch on the fused spur outlet shall be considered the AC power disconnection device. This spur must be installed in accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992 or the latest edition of this standard. 1.4. Environmental Installation details.
Hardware Connections User Notes Equipment details Strata CIX40 Base Cabinet DimensionsHeight 450mm Width 310mm Depth 85mm Weight 6.6kg (Cabinet, Processor & GMAU2) Equipment details Strata CIX100 Base Cabinet Dimensions-Expansion Cabinet DimensionsHeight 370mmHeight 370mm Width 303mmWidth 230mm Depth 259mmDepth 259mm Weight 8.8kg (fully equipped)Weight 6.
Hardware Connections User Notes Equipment details Strata CIX670 Base Cabinet Dimensions-Expansion Cabinet DimensionsHeight 296mmHeight 254mm Width 672mmWidth 672mm Depth 270mmDepth 270mm Weight 14.1kg (fully equipped)Weight 13.2kg (fully equipped) WARNING! This is a Class A product. In a domestic environment this Product may cause radio interference in which case the User may be required to take adequate measures. 3.
Hardware Connections User Notes Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/ P/100020. The information contained in this paragraph supports Toshiba's claim: The following features require the interconnection of 2 or more exchange lines. • -Multi-party conferencing* • -Call Forward External* • -Translation of Un-used Extension numbers* • -DISA* WARNING! These features can allow an Incoming callers access to an outgoing exchange line.
Hardware Connections User Notes 4. Network Planning Information 4.1 Strata CIX Tone Plan. The table below lists the characteristics of the tones and signals used in Strata CIX. Tones/ Signal to: Frequency Exchange Music On Hold Line 1209Hz DKT/DP 1. 500/640Hz 2. 1240/1560Hz 3. 840/1060Hz 4. 840/1060Hz (T1) & 1240/1560Hz (T2) 5. 2000Hz mod by 10Hz5.500Hz 6. 1300Hz 7. 1000/800Hz 8. 1000/800Hz 9. 660/500 10. 2000Hz 11. 2000Hz 10Hz Intrpt 12.
Hardware Connections User Notes Tones/ Signal to: 2 Wire extns Internal General 172 Frequency Cadence Meaning 1. 2. 3. 4. 5. 6. 7. 20Hz 20Hz DTMF A DTMF D DTMF B MWI Signal 20Hz 0.4s On 0.2s Off 0.4s On 3s Off Ringing Signal 1s On 3s Off InternalRinging Signal External 80 or 160mS Voice Mail Answer 80 or 160mS Voice Mail Disconnect 80 or 160mS Voice Mail Recall 0.9s ON/0.1s OFF Message Waiting Signal 1 s On 1 S Off Recall Ringing signal 8. 1209Hz 2 bursts 0.
Hardware Connections User Notes 4.2 System Port to Port losses. The table below lists the various "typical" transmission gains/losses when interconnecting the various port types. Sys Port: Type: RCOU RPTU1F/ RPTU2F RBSU2A to fm to fm to fm RCOU 3.7 3.7 1.8 1.9 1.8 1.9 RPTU1F/2F 1.9 1.8 0 0 0 0 RBSU2A 1.9 1.8 0 0 0 0 RSTU3F/ ASTU -0.5 -1.0 -2.4 -2.8 -2.4 -2.8 RSTU3F/ ASTU to fm -5.2 -5.2 - Values indicate a transmission loss. 4.
Hardware Connections User Notes 174 Strata CIX IP5000-series Telephone UG 10/08
Index A B abandoned call numbers (see Call History), 46 about this book conventions, x how to use this guide, x organisation, ix related documents, xii access codes, 72, 97, 100 account codes, 36, 97, 100 calls, 35 forced, 35 verified/non-verified, 35 advisory messaging, 101 all call page, 69 alphanumeric entry, 74 ANI, 46 answer a call, 23 answering calls, 21 attendant console, 100 automatic busy redial, 97, 100 callback, 40 callback cancel, 97, 100 hold, 25 line selection, 20 automatic hold, 25 backgr
Index D~I call park, 100 orbits, 47 call pickup, 48, 97, 100 held calls, 100 call waiting, 51, 67 class of service override, 67 conference calls, 52, 101 hold, 25 split/join/drop, 54 voice mail, 53 D dial directory, 22 dial pad, 74 direct inward system access (see DISA) directories, 74 direct station selection buttons, 56 DISA security code, 101 distinctive ringing, 17 do not disturb, 57, 101 override, 66 door lock, 58 control, 101 door phone, 59 calling, 101 drop, 54 DSS, 56 buttons on ADMs and DSS conso
Index J~R storing speed dial, 74 names (entering), 74 network access, 102 night ring answer, 102 night transfer button, 87 LED, 28 IPT1020-SD, 60, 114 ISDN buttons, 78, 158 J O join, 54 off-hook call announce (OCA), 65, 102 one touch button, 98, 99 override access codes, 102 busy, 66 call forward (DSS), 87 class of service, 67 do not disturb, 66 executive, 67 privacy, 68 travelling class, 103 override calls, 66 L language changes, 101 language code, 61 LCD 3200-series buttons, 31 LCR dialling out, 10
Index S~V distinctive settings, 17 line preference, 20 ringing line preference, 23 U S V signalling tone, 20 voice first, 20 SoftIPT buttons more features, 34 setting, 34 calling, 32 directory, 33 label feature buttons (Line1~Line6), 34 soft keys, 38 2000-phone location, 31 speakerphone, 24 special characters for speed dialling, 73 speed dial, 71, 98 access codes, 72, 97, 103 names, 74 personal, 99 speed dial (DADM or DSS), 86 Spkr button, 21 answering, 23 split, 54 start application, 103 storing speed
Toshiba Information Systems (UK) Ltd Business Communications Division (BCD) Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT 15 2UL +44 (0) 1932 841600 bcd_marketing@toshiba.co.uk www.telecoms.toshiba.co.
