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Why cannot I find or connect to my wireless
networks?
Troubleshooting
Updated 08-07-2018 07:02:18 AM 39663
This Article Applies to:
Note: Before you do these troubleshooting, please kindly check whether the adapter
you use is Archer T1U. For this model, it only supports 5GHz network. So if the router you
use only provides 2.4GHz network, ‘you can’t find the 5GHz network any more.
Please enable hotspot via your phone and check whether it can be found by your adapter. If not,
please refer to Q1; if yes, please refer to Q2.
If you can find your wireless network but cannot connect to it, please refer to Q3.
Q1: Can NOT find ANY available wireless networks
1) If you use other model (not Archer T1U) and your computer/device cannot detect any
available wireless networks around, you will need to check the settings on your computer/device
to make sure the wireless adapter is installed properly and enabled successfully. You can refer to
these FAQs: Windows, Mac for details.
2) Check whether the wireless switch is enabled.
3) Check the PC’s services setting. Go to Start and right click Computer. Select and
click Manage. And Computer Management window will appear. Under Services and
Applications, click on Services. Scroll down and select WLAN AutoConfig. Make sure it starts
and set the Startup type into “Automatic”.