Operation Manual

28) Notes on customer support

If you have questions about your TrekStor product or

problems, please proceed as follows:

• Carefully read the operating instructions.

• Take a look at our FAQ section of our website, where you will

find answers to the most frequently asked questions about

your product.

• Check whether you have entered the correct settings on your

device using the product features and functions as points of

reference.

• Consult the respective product detail page for up-to-date

information (such as newly available firmware updates) on your

product.

If you have taken these measures and the problem persists,

please contact our service team directly.

Our professional service employees will discuss all of the

additional necessary steps with you and provide individual

support to help you quickly and easily continue to address your

concern.

Directly contacting us, the manufacturer, via our service hotline

or by filling out our service form allows us to address your

concern more quickly and allows you to benefit from high-

quality consulting and support.

You can find out how to reach our service team here: