TM Owner’s Manual for the turbochef sǒta (model ngo) rapid cook oven TM with touch controls ©2015 TurboChef Technologies, Inc.
For further information, call 800.90TURBO or +1 214.379.6000 Original Instructions The information contained in this manual is important for the proper installation, use, maintenance, and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking results and years of trouble-free service. Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to change without notice.
Table of Contents Important Safety Instructions General Safety Information Reducing Fire Risk Grounding Instructions Power Cord Replacement Precautions to Avoid Possible Exposure to Excessive Microwave Energy RF Interference Considerations Equipotential Bonding Symbol i i ii ii ii ii ii Specifications and Installation Theory of Operation New Features Dimensions Certifications Oven Construction Electrical Specifications Installation Unpacking Instructions Installation Warnings - Read Before Lifting Oven In
Info Mode Information Screen Serial Number Menu Version Firmware Version Service Numbers Voltage - View Incoming Tutorials Counters Screen Cook Counter Total Cook Time Magnetron Time Total Time (oven on) Power Cycles Fault Log Options Screen Editing yes/no Cook More yes/no Load Menu yes/no Light Ring yes/no VAC yes/no Demo Mode yes/no Manual Cooking yes/no Diagnostic Mode yes/no F2 Bypass yes/no Settings Screen Temperature f/c Language Sound Volume Set Date Set Time Auto On on/off Auto Off on/off Service Sc
Edit Mode Edit Set Temperature Access Edit Items Screen Name a Group Delete a Group Move a Group Item Editing Options Edit Settings Name an Item Add a Recipe from the Cookbook Change Group Move an Item Delete an Item 18 18 18 19 20 21 22 24 25 25 26 26 Troubleshooting 27 North America Limited Warranty 29 International Limited Warranty 31
i IMPORTANT SAFETY INSTRUCTIONS WARNING: When operating this oven, strictly adhere to the following safety precautions to reduce the risk of burns, electric shock, fire, injury, damage to oven or property near oven, or possible exposure to excessive microwave energy. General Safety Information a Read all instructions before using this appliance. a Read and follow the specific “Precautions to be Observed to Avoid Possible Exposure to Excessive Microwave Energy” found on page ii.
safety instructions ii Grounding Instructions This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electric current. This oven is equipped with a cord that has a grounding wire with a grounding plug, which must be plugged into an outlet that is properly installed and grounded.
1 4.0” (102 mm) 11.8” (300 mm) 39.1” (993 mm) 2.5” (64 mm) 16.0” (406 mm) 16.0” (406 mm) 25.0” 21.0” (635 mm) (533 mm) 25.0” (635 mm) 4.0” (102 mm) 11.8” (300 mm) Sota Oven Dimensions 2.5” (64 mm) 27.3” (693 mm) Theory of Operation 27.3” (693 mm) 10.7” (272 mm) 25.9” (658 mm) 2.5” (64 mm) 2.5” (64 mm) 10.7” (272 mm) 25.9” (658 mm) 21.0” (533 mm) Approximate location of cord and plug 4.0” (102 mm) 11.8” (300 mm) 18.5” (470 mm) 39.1” (993 mm) 39.1” 4.2” (993 mm) (107 mm) 2.
2 specifications and installation Certifications Installation cULus, UL EPH, TÜV, CE, FDA Install or locate this appliance only in accordance with the instructions below. Unpacking Instructions Oven Construction Exterior - Powder coated, corrosion-resistant steel outer wrap and door - Die-cast aluminum front panels with matte- chrome accents - Cool-to-touch exterior; all surfaces below 50°C - Ergonomic matte-chrome door handle - 4-inch adjustable legs 1. Remove the oven from its packaging. 2.
3 Installation Warnings - Read Before Lifting Oven Continued WARNING: This oven is not intended for built-in installation (i.e., installing the oven in any structure that surrounds the oven by five or more sides). Be sure to provide a minimum of 2” (51 mm) clearance for all sides and 5” (127 mm) clearance for the top. WARNING: This oven is not intended to be stacked without appropriate hardware. Contact TurboChef for details. Lifting and Placing the Oven 5.
4 specifications and installation Oven Restraint Kit Voltage Selection Part Number: TC3-0242 For North America oven models, the oven will detect 208 or 240 incoming voltage. WARNING: The Oven Restraint Kit will not prevent the oven from falling off a countertop if the oven is pulled off or allowed to slide off the edge. Installation instructions are included with the kit.
5 Daily Maintenance Supplies and Equipment Follow the steps below when cleaning your Sota oven. Use only TurboChef ®-approved cleaning chemicals. The use of any other cleaning products may damage critical oven components, resulting in a non-warranty service call.
cleaning 6 Step 6: Clean the Oven Interior, Continued • Allow Oven Cleaner to penetrate stains for five minutes. • Clean the oven interior with a nylon scrub pad. A Step 6 CAUTION: DO NOT attempt to scrub the upper jetplate (A). If food is stuck to the oven ceiling, gently remove it without applying pressure to the glass plate. Breakage will result in a non-warranty service call. CAUTION: DO NOT remove the top glass jetplate (A); breakage will result in a non-warranty service call.
7 6 7 8 9 10 4 1 3 5 2 Oven Controls NOTE: Display options vary depending on which features are enabled. Oven Controls 1. Menu Icon/Temperature Icon Touch to turn the oven on and cook in menu cook mode (page 8). NOTE: If Manual Mode is disabled, a temperature icon will be shown instead of the menu icon. 2. Manual Icon Touch to turn the oven on and cook in manual cook mode (page 11). The Manual icon is only present if enabled (page 14). 3. “i” Icon Touch to access Info Mode (page 13).
8 cooking Menu Cook Mode The oven is preprogrammed with recipe settings at the time of manufacture and is ready to operate out of the box. New menu settings can be loaded via USB or smart card (page 16-17) or programmed manually (page 18). If settings are not present, the oven will cook only in manual mode (page 11). This oven uses impingement and microwave to cook food faster than traditional cooking methods. Air enters the cavity from the top and bottom using independent fans.
9 Step 4: Place Food in the Oven WARNING: Inside of oven and oven door are hot! Step 5: Select a Group NOTE: Touch “More Groups” to view additional groups. Step 6: Select an Item NOTE: Touch “More Items” to view additional items. Step 7: Cooking NOTE: To immediately terminate a cook cycle, touch “STOP.” NOTE: If the oven door is opened during a cook cycle, the cycle will pause until the door is closed. Touch “YES” to resume.
10 cooking Step 9: Cook More / Brown More / Cook & Brown More NOTE: This option must be enabled in order to cook an item beyond its original cook time (see page 13 for details). To cook an item longer than its original cook time, touch one of the icons on the screen: - Touch “Cook More” if the inside of the food item requires cooking. - Touch “Brown More” if the outside of the food item requires browning or crisping.
11 Manual Cook Mode Manual Cook Mode allows cooking “on the fly,” whereas Menu Cook Mode (page 8) allows cooking from preset cook settings. To access Manual Cook Mode, touch the Manual icon when the oven is off or cooling down (page 8) or touch the Menu/Manual toggle on the on the Menu Mode screen (page 9). NOTE: If the “Manual” icon is not present, see page 14 to make it appear. 1 3 2 4 6 5 1. Set Temperature Touch to change the set temperature. The temperature range is 300–600°F (149–316°C). 2.
12 cooking ...continued from previous page. a. Edit settings, if necessary, by touching the setting you wish to edit. From this screen, the following settings are editable: - % Time - % Upper Air - % Lower Air - % Microwave - Time - Recipe Name NOTE: For additional instructions for editing settings, see page 22. b. Touch “SAVE.” c. Select a location for the new menu item by first selecting a group. d. Select an item to overwrite.
13 Info Mode Info Mode: Options Screen To access Info Mode, touch the “i” icon when the oven is off, cooling down, or in manual mode. From the Info Mode screen, access: - Information - Counters - Options - Settings - Service - Manufacturing (Mfg) From the Info Mode Information or Counters screen, touch “Login” to access the Options screen. When prompted, input the password 9 4 2 8 and then touch “ENTER.
14 info mode Light Ring YES/NO: The light ring provides visual cues in regards to oven operation and how much cook time is remaining. VAC YES/NO: When VAC is set to YES the incoming voltage will be displayed on the Info screen. This is set by the factory and should not be changed. Demo Mode YES/NO: Demo Mode is a feature used to demonstrate the cooking features of the oven without turning on the heaters or microwave system. Demo Mode must be set to NO during regular operation.
15 Set Time An accurate time is important for using “auto-on” and “auto-off” (see below for details). It also helps ensure the accuracy of diagnostics and fault condition reporting. Auto Off - YES/NO: “Auto Off” is a feature that turns the oven off automatically at a specific time of day. NOTE: The oven may not retain the date if left unplugged for a prolonged period of time (more than several hours). NOTE: The clock will not automatically update for Daylight Savings Time. To set the time, touch “Time.
16 info mode Load Menu from USB or Smart Card NOTE: To update a menu, you may need to verify that access to the Load Menu screen is turned on. See page 13 for details. USB setup: When loading from USB, the menu can be in XTM (ChefComm) or BIN (binary) format. The files must be loaded on the root of the USB. The oven will also detect menus if they are stored in a folder named TC_Menus. To load a menu to the oven, 1. When the oven is off or cooling down, insert the USB or smart card (see below).
17 ...continued from previous page. 3. Touch “OK” to begin saving the menu to the USB or smart card. Touch “CANCEL” to go back to the previous screen. 2. Load the firmware: a. Touch “Update Firmware.” b. Touch “OK” to confirm the selection. 4. Once installation is complete, the oven will display “Save Complete.” NOTE: If saving the menu to USB, the menu file will be saved in a folder named: TC_Menus. If this folder does not exist on the USB drive, the oven will create it. Firmware Update 3.
18 edit mode Edit Mode To enable Edit Mode, 1. Touch the “i” icon when the oven is off or cooling down. 2. From the Info Mode screen, touch “Login” to access the Options screen. When prompted, enter the passcode 9 4 2 8 and then touch “Enter.” 3. Set “Editing” to “YES” to enable Edit Mode. The “Edit” icon will appear at the bottom of the screen in menu mode (see page 7).
19 Delete a Group To delete a group, 2. Select a Group. 1. Place the oven in Edit Mode. 3. Select one of the options: a. To edit a group name, touch “Name Group.” b. Using the keypad, enter the new group name. Touch “ENTER” to save changes. 2. Touch the group to delete. 3. To delete a group, touch “Delete Group.” NOTE: Deleting a group will delete all items in the group. NOTE: Touch the “123” icon to access numbers and symbols.
20 edit mode Move a Group To move a group to another location, 1. Place the oven in Edit Mode. 2. Touch the Group to move. 3. Touch “Move Group.” 4. The group that is to move will be highlighted blue. 5. Touch the new location for the group. NOTE: If a group is moved to a space that already contains settings, the old settings in that space will be overwritten.
21 Item Editing Options To access the Edit Settings screen, 1. Touch “EDIT” to place the oven in Edit Mode. 5. From the Item Editing Options screen, the operator can: - Edit Settings - Name an Item - Change the Group - Move an Item - Delete an Item 2. Touch the group that contains the item to edit. NOTE: Accessing Edit Mode from the item select screen, rather than the group select screen, will bypass this step. 3. From the Group Editing Options screen, touch “Edit Items.” 4.
22 edit mode From the Item Editing Options screen (page 21), select “Edit Settings.” From the Edit Settings screen the operator can: - Edit % Time - Edit % Upper Air - Edit % Lower Air - Edit % Microwave - Edit Cook Time - Name an Item - Run a Test Cook Cycle Edit % Time Touch a % Time icon to change, enter the new percentage, and touch “ENTER.” % Time can be set from 0-100% for each event. The sum of all events must be 100. Once all changes are made, touch “SAVE.
23 Edit % Microwave Touch the % Microwave to change and adjust it using the sliding bar that appears below the grid. % Microwave can be set from 0-100% in 10% increments. For example, 50% means the microwave system will remain on for five continuous seconds for every ten seconds during the cook cycle. Once all changes are made, touch “SAVE.” Edit Cook Time Touch the current cook time. The maximum allowable cook time is 10:00. Using the number keypad, enter the cook time and touch “ENTER.
24 edit mode Run a Test Cook Cycle If desired, touch “Cook” to perform a test cook. NOTE: The oven may require additional warm-up time before a test cook can be performed. Name Item From the “Editing Options” screen (page 21), select “Name Item” to name or edit an item name. After editing the name, touch “ENTER” to save changes. NOTE: The field allows for a maximum of 16 characters. NOTE: Touch the “123” icon to access numbers and symbols.
25 Add from Cookbook The cookbook is a listing of all TurboChef recipes available for general market use, as found at cookbook.turbochef.com. From the “Editing Options” screen (page 21), touch “Add from Cookbook.” Cook settings can be filtered by “Course Type” or “Dish Type.” Touch either Course Type or Dish Type. Use the arrow to scroll down and highlight the course type to select or just touch the course type, then touch “ENTER.
26 edit mode Move Item From the “Editing Options” screen (page 21), select “Move Item.” The item that is to move will be highlighted blue. Touch an item space to indicate where the item will be moved. NOTE: If an item is moved to a space that already contains settings, the old settings will be overwritten. Delete Item From the “Editing Options” screen (page 21), select “Delete Item.” Touch “OK” to delete the item. NOTE: Once an item is deleted, it cannot be recovered.
27 Troubleshooting The following is a list of fault codes and error messages, along with the possible problem(s) that the oven may experience. Please attempt the recommended action before calling Customer Support (800.90TURBO, +1 214.379.6000) or your Authorized Distributor. If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO, +1 214.379.6000). NOTE: Any fault codes listed in bold will terminate a cook cycle upon discovery.
28 troubleshooting Issue P o ssi bl e Cause(s) Resolut ion Steam or smoke is present. - Oven is not clean. (Large deposits of grease, carbon, or food debris dilute the microwave.) - Rear vent is clogged. - Clean the oven following the cleaning instructions on pages 5-6. Oven is cooling down, shutting down, or making selections on its own. - Debris is on the display. - F12: Firmware Reboot - Clean the display. - Check the fault log (see page 13) to see if any F12 faults have been logged.
29 North America Limited Warranty TurboChef “Sǒta” (Model NGO) Rapid Cook Oven – North America The TurboChef rapid cook oven Limited Warranty outlined below is activated upon shipment of your oven. Should you require additional assistance after reviewing the warranty outlined below, please call TurboChef Customer Support at 800.90TURBO. Limited Warranty TurboChef Technologies, Inc.
30 north america limited warranty Warranty Service, Exclusive Remedy TurboChef will be solely responsible for determining whether or not the Equipment or any component thereof is defective. Defective components covered by this warranty will be repaired or replaced at TurboChef’s option without charge to you and such repaired or replacement components will be covered by this warranty for the balance of the Warranty Period.
31 International Limited Warranty This Limited Warranty shall apply to the sales of all TurboChef “Sǒta” (model NGO) Series ovens (the “Equipment”) manufactured by TurboChef Technologies, Inc. (“TurboChef”), and sold to purchasers outside of the United States, Canada, Puerto Rico, Central and South America by an Authorized Distributor of TurboChef International (the “Authorized Distributor”).
32 international limited warranty 5. The Equipment has been operated and maintained by You in accordance with TurboChef’s “Owner’s Manual” provided with the Equipment (and as updated by TurboChef); 6. You have not used any non-approved devices, accessories, consumables or parts in conjunction with the Equipment; and 7. Repairs, modifications or alterations have not been attempted other than by TurboChef, an Authorized Distributor or its authorized service agent.
33 Severability: If any item or provision contained in this Limited Warranty or any part of them (“an offending provision”) is declared to be or becomes unenforceable, invalid or illegal for any reason whatsoever in any jurisdiction, the other terms and provisions of this Limited Warranty shall remain in full force and effect in that jurisdiction as if it had been executed without the offending provision appearing in it and the entire Limited Warranty shall remain in full force and effect in all other juri
For service or information: wi thin no r th a me r ica ca l l Customer Support at 800.90 T U R B O outsi d e no r th a me r ica ca l l +1 214.379.6000 or Your Authorized Distributor TM Part Number: DOC-1472A / Revision A / February 2015 Country Code: NA/EU Global Operations TurboChef International Customer Support 2801 Tr ade Center Dr ive Carrollton, Texas 75007 usa +1 214.379.6000 phone +1 214.379.
