Warranty

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Difference from Samples - The manufacturer’s limited warranties does not cover the differences that
can be seen between color samples and color of installed product. Please approve the color of the actual
product prior to installation. Transferability - These warranties apply only to the original Buyer and to
the product in its original installation. These warranties are not transferable.
Seasonal Changes - Care should be taken to control humidity levels to within the 35-55% range and
temperatures of 65°-75° F, to minimize natural expansion and contraction. Outside of these levels
expect naturally gapping or cupping in your product; this is not a defect.
Your Obligation to the Manufacturer - As the buyer of the product, you agree to follow all installation,
care and maintenance directions as related to the product. You also agree to allow the manufacturer or
its agents an opportunity to repair/replace boards with any claimed defects. The manufacturer or its
agents must be given the opportunity to inspect the product installation prior to any removal or repair
that will be submitted for warranty coverage. The original proof of purchase must be supplied along
with a warranty claim submission. This limited warranty follows industry standards that allows for a 5%
defect allowance in manufacturing defects and grading as it applies to the structural warranty and
visible defects. Limitations of Liability In the unlikely event that your product fails, according to the
provisions of the warranty; the manufacturers or its agents sole liability on any claim whether in tort,
contract or breach of warranty shall be limited at the manufacturer’s sole option to either repair or
replace the defective product (material only), in the affected area or refund the applicable purchase
price.
THE MANUFACTURER HEREBY DISCLAIMS ALL OTHER WARRANTIES WHATSOEVER, EXPRESSED OR
IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL THE MANUFACTURER OR ITS AGENTS HAVE ANY OTHER LIABILITY OR ANY
MONETARY LIABILITY TO BUYER IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT. THE
MANUFACTURER EXPRESSLY EXCLUDES AND SHALL NOT BE RESPONSIBLE FOR INCIDENTIAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND.
If the manufacturer shall elect to repair or replace the product (material only) which has proven
defective, then the manufacturer will supply a new product of the same color and grade, if available. If
such product is unavailable or discontinued, the manufacturer reserves the right to supply a product of
similar value and appearance.
All claims must be made in writing within thirty (30) days after the defect has been detected and mailed
to the place of purchase. Any party that commits to product repair/replacement without the consent of
the manufacturer will be responsible for the cost of the repair or replacement. Any unauthorized
product replacement or repair does not place any burden on the manufacturer. All settlements will be
accompanied by a waiver signed by all parties involved.