Installation Guide

Instruction Manual | 11
Making a Claim for Damage or Loss
Your Intec products were carefully packed and thoroughly inspected before leaving our factory. We
understand that damage to or defects with your system may unfortunately occur. Please inspect your
shipment carefully upon arrival and save the shipping containers and packaging materials in case of
damage.
The following table provides you with appropriate actions to take when certain issues are realized.
ISSUE
Action to Take
1
DAMAGE in Transit
A
Visible PRIOR to unpacking (Damage to carton or
packing material).
File Claim with appropriate freight
carrier.
B
Visible AFTER unpacking (Only apparent when
unpacked).
File Claim with appropriate freight
carrier.
C
Shortage (# containers does not agree to
transportation bill).
File Claim with appropriate freight
carrier.
When items leave our warehouse, the shipper assumes responsibility. It is the responsibility
of the consignee to file a claim. Proper documentation is necessary to support the claim.
Please inspect all items properly prior to signing for them.
2
Items received not correct
A
Incorrect items received.
Contact Intec Customer Service
B
Incomplete order received (not backordered).
Contact Intec Customer Service
303.833.6644 ext. 101
[e-mail]
3
Issue within the warranty period
A
Troubleshooting (machine or part not operating as
intended).
Contact Intec Customer Service
B
Replacement part(s).
Contact Intec Customer Service
Intec can assist with troubleshooting your issue, and
can get you back up and running. If warranty parts are
required, a return material authorization (RMA) will be
issued by technical service.
303.833.6644 ext. 107
or
[e-mail]
4
Issue outside of warranty period
A
Replacement part, troubleshooting.
Contact Intec Customer Service
B
Need assistance from a service center.
Contact Intec Customer Service
303.833.6644 ext. 107
Shipping Department
Intec
4040 Kodiak Court
Frederick, CO 80504
phone: [phone]
fax: [phone]
email: [e-mail]
website: www.inteccorp.com