Warranty

Capterra Casual Limited Warranty
Limited Warranties are non-transferable and are given to the original retail purchaser for all Capterra products that are intended for
residential use only. This nely crafted, high quality furniture is made from polyolen plastic, which helps displace millions of water bottle
caps bound for landlls and oceans each year. You may notice a few textured spots or slight colour variations in the material. Fear not,
this is what makes Capterra furniture truly “GREEN” while giving you an incredibly durable and comfortable Canadian made product.
Fabric & Cushion Warranty
Sunbrella warranties to the original purchaser a ve year limited warranty for upholstery and specialty fabrics from date of
purchase. This warranty does not apply to normal wear-and-tear effects on our cushions, headrests, lumbar and throw pillows
which are received by regular use. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse
or abuse, improper assembly, improper cleaning and acts of God. For more warranty details please refer to www.sunbrella.com.
This warranty also covers any defects in the manufacturing and workmanship of the listed products for a period of 90 days.
Capterra Casual warranties cushions to the original purchaser for a period of one year from date of purchase. It does not cover damage
due to unauthorized repairs or alterations, negligence, misuse and abuse, improper assembly, and acts of God.
Limited Residential Warranty
A Limited Residential Warranty applies to all materials used in the construction of our Capterra Casual products, including
but not limited to our Muskoka chair. We warrant these components to you, the original retail purchaser, to be free from
material manufacturing defects. “Defect” is dened as an imperfection that impairs the original function of the product.
• Our furniture is guaranteed not to fade, discolor, or chalk for a period of three years under “normal” use. Color change
due to weathering that is even and equal when exposed to the same or similar sunlight and other environmental
conditions is excluded from the warranty because weathering will cause any colored surface to gradually lighten,
darken, or accumulate dirt or stains. The severity of these conditions depends on air quality, the geographic location
of the property, and other local conditions.
• Our furniture is guaranteed for a period of ten years under “normal” use not to crack, twist, split, splinter, or delaminate.
This also includes all hardware and fasteners where applicable.
General Warranty Conditions
Capterra Casual shall not be liable for any failure, defect, or damage resulting from or connected with the following:
Assembly or handling of products after they leave our factory, including any lack of performance or improper performance in any way by
the dealer or assembler.
• The application of paint, varnish, or other coating or chemical not approved by Capterra Casual or the application; of heat or
radiation from an external source such as a barbecue grill, another appliance, re, or refection from windows or doors.
• Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of
our products.
• Color or pattern variance between any new replacement section or pieces and other sections or pieces. If the original product is
not available, we retain the right to choose to provide replacement material of equal value or quality.
• Damage caused by acts of God, accident, neglect, or abuse. Capterra Casual does not recommend the use of pressure washers.
• Assembly of hardware, accessory items, or defects caused by their assembly.
This Limited Warranty covers the original owner, and is non-transferable. The original purchaser is responsible for providing
proof of purchase and a written description of the defect. Possible solutions are replacement or repair of the defective furniture,
replacement or repair of defective component, or authorized repairs by a third party. Warranty claims may be submitted to an
authorized Capterra Casual Dealer or by email: [e-mail]. Once the documentation has been received and
evaluated, the customer will be notied of the solution. If the product is not returned within 60 days of date of purchase, the
customer is responsible for all shipping charges that may apply
1172 Erie St. Stratford, ON N4Z 0A1 | 1 800 490 1283 | www.capterracasual.com |
CAPTERRA CASUAL LIMITED WARRANTY