Warranty

2
Customer Service and Support
To Obtain Warranty Support or Advice, Please Complete These Easy Steps:
Contact Konwin PRODUCTS Technical Support
E-mail: [e-mail]
You will need to provide the unit's model number, serial number (located on the
heater’s front panel, rear panel, or on the box), date of purchase, retailer of
purchase, a daytime phone number, and possibly a copy of your receipt.
Be Patient, Clear, and Concise.
Describe the issue and symptoms you have for, and about the product. A certified
Konwin Technical Support agent will give you an evaluation of your issue and your
resolution options. If the answer is not available at that time, you will be referred to the
appropriate channels, or given a call back within 72 hours with an answer or resolution.
If after speaking with Konwin Technical Support, it is determined by one of our agents
that your unit may need to be sent in to us to be evaluated/repaired, our representative
will provide you with a reference number and provide you with details on how to send
in your unit for repair.