Owner's Manual (Complete)

The Home Control Assistant
1
Chapter 27
Getting Help
The Home Control Assistant can be a complex program. As you use HCA, you may find that you
have questions about how to do some things, or you may find an area where HCA doesn’t behave
as you expect.
Outlined below are some procedures and resources available to help resolve problems if you find
yourself in a situation where you think you need help.
Before you look too far for answers, make sure that you don’t already have the information you are
looking for. Check the User Guide carefully for the feature with which you are having problems.
Make sure that you are following the directions completely and carefully.
Our web site
If you are still having problems, the next place to look is the HCA Technical Support web site that
contains extensive resources for HCA. The web site is located at:
http://www.HCATech.com
Some of the information available on the web site includes:
 A list of frequently asked questions. Your questions may already be answered there.
 Technical Notes on some areas that are not covered fully in the User Guide.
 Troubleshooting guide for help resolving common problems.
If none of the Internet resources help you fully resolve your problem, the HCA technical support
staff will work closely with you to solve any problems related to our software.
Other considerations
While our support personnel do their best to help you with your software related problems, we
know that on occasion a problem can be traced to hardware or to another software application. We
will supply as much help as we can, but we can’t provide support for products manufactured or
published by another company. If you are having problems with your video display or printer,
please make sure that you have the most current drivers for them. These can usually be found by
contacting your computer manufacturer directly.
Finally, this product is designed to be used on PCs configured with the current versions of
Microsoft Windows. This means that we tested for those configurations, and not every operating
environment that you might encounter. Any non-standard hardware or software you have may be
at the root of your problem. If possible, please disable all such devices to be sure that they are not
causing your problem.
Technical support
Unlike other companies you may have worked with, HCA provides technical support that is
available using e-mail. You might find that e-mail is a more satisfying way to get technical
support. You won’t be put on hold, and the technician will have time to fully consider your
problems and formulate an answer.
Technical support can be reached either from the bug reporting form on the support web site, or
directly by sending e-mail to:
[e-mail]