Warranty

Limited Lifetime Manufacturer’s Warranty
Thank you for purchasing a Unique Loom rug. Below are the terms under which your
rug is covered by our limited lifetime manufacturer’s warranty.
This manufacturer’s limited lifetime warranty covers any defects in material or
workmanship under normal use during the warranty period. During the warranty period,
Unique Loom will replace, at no charge products or parts of a product that prove
defective because of improper material or workmanship, under normal use and
maintenance. This guarantee does not provide replacement necessitated by normal
wear-and-tear, misuse, or accidental damage.
To obtain warranty service, you must first contact Unique Loom to determine the
problem. A photo of your defect must be submitted and then it will be determined if your
item must be returned to Unique Loom.
Note if you request to return your defective rug to Unique Loom, you are required to
package the item at your own expense properly, such that it arrives free from damage in
transit. Upon arrival and further inspection at Unique Loom if the rug is confirmed as
defective a replacement will be shipped.