user manual

28
Troubleshooting Guide
CAUSE POSSIBLE REMEDY
No sound
• Not turned on
• Low/dead battery
• Poor battery contact
• Battery upside down
• Earmolds/slim tubes/
domes blocked with
ear wax
• Plugged microphone
protector
Not loud enough
• Low volume
• Low battery
• Earmolds/slim tubes/
domes not inserted
properly
• Change in hearing
• Earmolds/slim tubes/
domes blocked with
ear wax
• Plugged microphone
protector
• Turn on
• Replace battery
• Consult your hearing healthcare professional
• Insert battery plus (+) side up
• Clean earmolds/domes. See “Cleaning your
Hearing Instruments”. Use cleaning pin to
dislodge ear wax in slim tubes. Consult your
hearing healthcare professional.
• Consult your hearing healthcare
professional
• Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Replace battery
• See “Putting Your Hearing Instruments on
Your Ears”. Reinsert carefully.
• Consult your hearing healthcare professional
• Clean earmolds. See “Cleaning your Hearing
Instruments”. Use cleaning pin to dislodge
ear wax in slim tubes. Consult your hearing
healthcare professional.
• Consult your hearing healthcare
professional
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