User Manual

TROUBLESHOOTING AND ONLINE HELP RESOURCES
103
PROBLEM
Plug and Play does not detect
your modem.
You’ve installed the modem and Windows
has restarted, but you simply see your
desktop. You do not see any screens
indicating new hardware has been detected.
Diagnosis:
The Plug and Play installation was not
successful.
Possible Solution:
Try the following:
1. Click Windows 95 Start and click Shut
Down. When asked if you wish to shut
down your computer, click Yes. When
Windows 95 indicates that it is safe to turn
off your computer, turn it off and wait 15
seconds. Then turn the computer back on.
Windows 95 may detect your modem
upon this restart even if it did not detect
the modem during the initial installation. If
you see screens indicating that new
hardware has been detected by Windows
95,