User Manual

TROUBLESHOOTING AND ONLINE HELP RESOURCES
109
• If your dealer can't help you, contact
3Com Customer Support. When you
call, specify your modem serial number
(found on the modem and on the outside
of the box), the software being used, and,
if possible, have the contents of your
ATI7 screen available.
If You Need to Return the
Modem to Us for Repair
Contact 3Com Customer Support. If the
support representative determines that you
need to return the modem for repair, you will
receive an SRO (Service Repair Order)
number. You must have an SRO number
before returning the modem to us.
Ship the unit, postage paid, in a strong box
made of corrugated cardboard with plenty of
packing material. DO NOT send the modem
back in the original box.
Send ONLY the modem (NOT the power
supply, manuals, CD-ROM, etc.).
Include your SRO number, name, and
address on the shipping label as well as inside
the package.
Send the package via a courier capable of
tracking the progress of the shipment.
Ship to the following address:
3Com
Attn: RMA
SRO#________________
6201 W. Oakton, East Dock
Morton Grove, IL 60053