User Manual

TROUBLESHOOTING AND ONLINE HELP RESOURCES
95
PROBLEM:
Both modems sound like they
exchange carrier signals but fail to
establish a link.
Diagnosis:
You may have a poor line connection.
Possible Solution:
Try placing the call again. The phone
company routes calls differently each time.
To verify a valid phone connection, enter
RapidComm’s Terminal mode and type
ATX3DT18479855092 and press ENTER
(the phone number is the 3Com BBS). This
string bypasses the dial tone, allowing a
connection if the modem is functioning
properly.
Diagnosis:
The phone line might be wired incorrectly.
Possible Solution:
Contact the telephone company and ask
them to make sure the tip and ring are on the
inside pair of wires.
PROBLEM:
Your modem cannot achieve a 56K
Internet connection.
Diagnosis:
Your modem is capable of receiving up to 56
Kbps and sending up to 31.2 Kbps. Due to
FCC regulations, receiving speeds are limited
to 53 Kbps. Actual speeds may vary. An