Unit installation

WARRANTY AND SERVICE

Standard Warranty Terms & Conditions

The warranty is for 12 months subject to contract.

In the United Kingdom servicing can be carried out either by a heateam service

engineer or a GAS SAFE REGISTER engineer. Outside of the United Kingdom

servicing can be carried out either by a CORGI or GAS SAFE REGISTER engineer.

You must register your fire with heateam, the service division of Baxi Heating UK

Limited, either by completing and returning the registration card or calling our free

telephone registration line on 0800 032 72 44.

It is also a requirement of the warranty that the fire has an annual service (every 12

months) in accordance with the installation and servicing instructions, performed by a

GAS SAFE REGISTER engineer, (CORGI or GAS SAFE REGISTER outside of UK),

please call on 0844 8711 525.

Our promise to you

If you experience a fault with your new fire, we aim to provide a safe and high quality

repair service supported by our dedicated national network of highly skilled engineers.

If your installer can’t resolve the problem for you, we will do everything we can to get

an engineer out to you as quickly as possible. Nothing in this warranty will affect your

statutory rights.

What you need to do if you experience a problem with the operation of the fire:

 You should always contact your installer first, because the cause of the fault may

not be related to the fire.

 If your installer confirms that the fault is with the fire and they can’t repair it, our

friendly customer service team is on hand to help.

! Simply call our service division heateam on 0844 8711 565 to book an engineer visit

or for any general advice that you may need. Our contact centre is open Monday to

Friday 8am – 6pm, weekends and Bank Holidays 8.30am – 2pm, excluding Christmas

Day and New Years day.

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OWNER GUIDE