Unit installation

When calling heateam, it would be helpful if you could have the following information

to hand:-

1. Fire serial number and fascia code (The serial number can be found on the

serial number label - See figure 6 on page 42)*.

2. Date of installation*.

3. Your installer name and address details*.

4. Fire make and model number*.

5. Proof of purchase (if you do not have the fire serial number).

*Note: Details 1 – 4 should be recorded on pages 42 & 43 at the end of this

guide.

What this warranty covers

Free of charge repair or replacement of components found to be of faulty

manufacture.

Free of charge replacement of the complete unit providing the failure is related to a

manufacturing fault that cannot be repaired or is uneconomic to repair.

What this warranty does not cover

Repairs to fires which haven’t been installed and commissioned properly and as set

out in the installation instructions.

Faults caused by inadequate supply of gas or electricity (where applicable).

Reimbursement of any third party repair or replacement costs that we haven’t been

told about or agreed with you in advance.

Compensation or consequential losses (e.g. loss of earnings, business losses, stress

and inconvenience) arising from a production breakdown, including repair delays

caused by factors outside our reasonable control.

Page 41

OWNER GUIDE