Installation manual

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1
1-2
Live Attendant VP System Automated Attendant
Asks to whom the caller wishes to speak. Plays a pre-recorded greeting that prompts the
caller to either dial the extension of the party they
are trying to reach or choose from a list of voiced
options to route the call to a specific department
or group.
Listens to the caller’s response. Listens to the digits dialed by the caller.
Says, “Please hold.” Plays a pre-record phrase, “Please hold...”
Calls the required extension by hook-flashing
and dialing the extension number.
Calls the required extension by hook-flashing and
dialing the extension number.
Listens for busy tone, ring tone, answer, etc. Listens for busy tone, ring tone, answer, etc.
If the extension is busy, offers to let the caller
hold. If the extension does not answer, offers
to take a message or try another extension.
If the extension is busy, plays a pre-recorded
prompt offering the option to hold. If the
extension does not answer, plays a pre-recorded
prompt offering to take a message or try another
extension.
1.1.2 What is Voice Mail?
The term voice mail refers to systems that can record a voice message and treat it like a mail
message.
In a typical office environment, the live attendant takes a message from a caller and writes it
down on a piece of paper. The attendant then places the slip in the recipient’s in-box or
mailbox. The box owner then retrieves and reads the message placed in the box.
In contrast, the VP system records a message from a caller and places it in a voice mailbox.
The mailbox owner can later retrieve the message by calling into the VP system and listening
to the recording. The table below compares how the VP system processes voice messages
compared to a live attendant.
Live Attendant VP System Voice Mail
Attendant listens as the caller dictates his/her
message, writing it down on a piece of paper.
VP system records the message as the caller
speaks.