Installation manual

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1
1-3
Live Attendant VP System Voice Mail
Attendant places the message slip in a mailbox
belonging to the recipient.
VP system stores the voice message
electronically in the recipient’s voice mailbox.
Attendant dials the code to turn on message
waiting lamp on the recipient’s telephone.
VP system dials the code to turn on the
message waiting lamp on the recipient’s
telephone.
Recipient sees the message waiting lamp is on,
and retrieves message slips from the message
mailbox.
Recipient sees the message waiting lamp is on
and dials the VP system to retrieve messages.
Recipient reads messages left on message slips. VP system plays messages recorded by callers
in the voice mailbox.
All VP systems are designed using the Box concept. A box contains a set of instructions that
tells the program what to do with a call it is handling. By sending calls to different boxes
created on the system, the system effectively processes calls—including playing certain
prompts or greetings to callers, collecting information and messages from callers, and routing
calls to certain extensions based on digits dialed by callers.
When you use the automated attendant capabilities in the VP system, the system uses Routing
boxes to answer incoming calls, play a listing of options to callers, and route each call to a
specific mailbox (or another type of box on the system) based on either digits dialed by the
caller or on other criteria the technician defined when the system was set up. The mailboxes
transfer calls to their associated extensions and store messages for system subscribers. Each
mailbox can also be set up to forward calls to another phone or extension number, deliver
messages to another phone or pager, play one of 10 pre-recorded greetings to callers, screen
calls, queue calls when the extension is busy, or record call conversations.
In addition to Routing boxes and mailboxes, the standard VP system provides several other
types of boxes:
• Question box
• Directory box
• Account Number box
• Group box
• ACD box