Installation manual

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1
1-6
Possible System
Supervisor Tasks
Description Keyboard Input
Required?
Temporarily
forcing the VP
system into Day,
Lunch, or Night
Service mode.
The VP system can be set up to play different
greetings and to process calls differently
according to the time of day each call is
received. Three different modes can be set up
on the system: Day Service, Lunch Service,
and Night Service. Each service mode is
assigned a specific time segment of the day.
Calls received within a mode’s time segment
are routed to a particular box, which plays a
particular greeting. Many systems, for instance,
have calls route to a different box that plays an
Office Closed greeting during the Night Service
hours. From time to time it may be necessary
for the system supervisor to force the VP
system to temporarily process calls according to
a service mode that is other than the current
mode (to extend the Lunch hour mode for
example).
No. The system is
temporarily forced into
a particular mode by
calling into it over the
telephone.
Modifying
designated
company business
hours.
A system supervisor may need to change the
hours associated with the Day Service, Lunch
Service, and Night Service modes (explained
above). If, for example, the company extends its
business hours from 5:00 PM to 6:00 PM during
a particular time of the year, the system
supervisor may need to extend the Day Service
hours (during which the system routes calls to a
box that plays an Office Open greeting) to last
until 6:00 PM.
Yes. System
supervisors must adjust
the Business Hours
screen.
Modifying
designated
company holidays.
Up to 20 holiday dates can be defined on the
system. On each holiday, calls can be routed to
a special Routing box, in which you can record
a specific holiday greeting. From time to time,
especially from year to year, you may need to
add, modify, or delete specified holiday dates.
Yes. System
supervisors must
modify the scheduled
dates from the
keyboard. (Supervisors
can record holiday
greetings over the
telephone, however.)