Installation manual

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1
1-18
1.3.5 Modifying the Greeting Played by a Routing Box over the
Telephone
Note: Only the mailbox that is designated as the “Owner” of the Routing box (the
Owner box is specified on the Routing box’s setup screen) can make
changes to the Routing box. Therefore, you must log into the owner’s
mailbox (if this is different than the supervisor mailbox) over the phone,
before you can make changes to the Routing box. When prompted for the
box number you want to modify, you can then indicate the Routing box
number.
Understanding the Routing Box Setup and Routing Box Greetings
By default, the VP system is pre-configured with 3 Routing boxes to process calls. Routing
box 800 answers calls during office open business hours (Day Service), box 801 answers
calls after Day Service hours, and box 821 routes calls after they have already passed through
box 800 or 801.
The VP technician who set up the VP system can familiarize you with modifications that
were made to this Routing box structure, including additional Routing boxes that were
created.
Up to 10 different greetings can be recorded and stored in each Routing box. The chart
below is provided for you to note Routing box greetings set up on the system:
Box Greeting
Number
Greeting