Installation manual

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1
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The personal greeting is played when a caller is routed to the mailbox and any of the
following occur:
• The VP system attempts to transfer the call, but the called number does not answer
• The transfer type is set to NO TRANSFER
• The transfer-bypass feature is used
If no personal greeting is recorded, the VP system plays the default greeting prompt:
“[Name] is not available right now.”
This default greeting prompt, like every other recorded phrase in the system, can be re-
recorded to suit a particular application. If neither the name nor the greeting is recorded, the
VP system plays:
“That extension is not available right now.”
Note that a mailbox can have up to 10 pre-recorded greetings (numbered 0-9), with 0 being
the default greeting). The number of greetings a mailbox owner can pre-record is specified in
the class of service assigned to the mailbox. By calling in from any telephone and opening
his/her mailbox, each mailbox user can record his/her greetings or select one of their pre-
recorded greetings as their active greeting (the greeting played to callers).
VP: Class of Service (Page 1 screen)
NTVP: Class of Service (General tab)
This field indicates the class of service assigned to the mailbox. A class of service is a set of
privileges that are assigned to the mailbox owner. There are 8 classes of service available,
numbered 0 through 7.
For example, class of service 7 may have supervisor privileges. This class of service should
be assigned only to mailboxes whose owners are to be provided access to the Supervisor
menu functions. Class of service 1 may be designed to be assigned to mailboxes that are
issued to temporary employees. As such, class of service 1 may provide its mailboxes with
access to only 1 personal greeting and no other additional privileges. Class of service 3 may
be designed to be assigned to most “average” employees. This class of service may provide
its mailboxes access to a certain set of features, such as call queuing and P.A. call announce
capabilities.