Installation manual

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1

Table of Contents

1. Performing System Supervisor Tasks .....................................................1-1

1.1 What Does the VP System Do?....................................................................................1-1

1.1.1 What is an Automated Attendant?........................................................................1-1

1.1.2 What is Voice Mail?.............................................................................................1-2

1.2 Understanding Supervisor Responsibilities..................................................................1-4

1.3 Calling into a Supervisor Mailbox to Perform Supervisor Functions ..........................1-8

1.3.1 Creating, Modifying, or Deleting a Mailbox over the Telephone......................1-11

1.3.2 Creating a Broadcast Message over the Telephone............................................1-15

1.3.3 Disabling or Re-enabling a Port over the Telephone .........................................1-16

1.3.4 Temporarily Forcing the System into Day, Lunch, or

Night Service Mode over the Telephone..................................................................1-17

1.3.5 Modifying the Greeting Played by a Routing Box over the Telephone .............1-18

1.3.6 Modifying the Single-Digit Call Routing in a Routing Box

over the Telephone...................................................................................................1-21

1.4 Performing Supervisor Functions from VP System Screens......................................1-24

1.4.1 Creating, Modifying, or Deleting a Mailbox through VP System Screens ........1-28

1.4.2 Creating, Modifying, or Deleting a Group Box through VP System Screens....1-47

1.4.3 Modifying Company Business Hours through VP System Screens...................1-50

1.4.4 Modifying Company Holidays through VP System Screens .............................1-52

1.4.5 Modifying the Greeting Played by a Routing Box

through VP System Screens .....................................................................................1-54

1.4.6 Recording a Greeting through the Routing Box Screen.....................................1-54

1.4.7 Modifying the Routing in a Routing Box through VP System Screens.............1-55

1.4.8 Adjusting Subscriber Access to Features through VP System Screens..............1-60

1.4.9 Screen Illustrations............................................................................................1-68

Business Hours Screen (NT-based VP Systems) .....................................................1-69

Class of Service Screen, Message Tab (NT-based VP Systems) .............................1-70

Class of Service Screen, Greetings Tab (NT-based VP Systems)............................1-71

Class of Service Screen, Call Holding Tab (NT-based VP Systems).......................1-72

Class of Service Screen, Call Restrictions Tab (NT-based VP Systems).................1-73

Group Box Screen (NT-based VP Systems).............................................................1-74

Holidays Screen (NT-based VP Systems)................................................................1-75