Installation manual

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1
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Note: All times must be entered in 24-hour format—for example, enter 8:00 PM as
20:00).
If prompts171, 172, and 173 are recorded on the VP system, the initial greeting (as
programmed in the LINE INFORMATION screen) is automatically preceded with the appropriate
prompt. Prompt 171, “Good morning…” is voiced from midnight until noon. Prompt 172,
“Good afternoon…” is voiced from Noon until the time set in the field Change “Good
Afternoon “ to “Good Evening.” At this time prompt 173, “Good evening…” is voiced until
midnight.
If prompts 171, 172, and 173 are not recorded on the system, you can ignore this field. These
prompts are not pre-recorded, since they should be recorded in the same voice as the initial
greetings for best quality and continuity. Consult the VP system installation technician for
information on completing this field.
1.4.4 Modifying Company Holidays through VP System
Screens
Besides having the VP system answer calls differently at different times of the day, you can
have the system answer calls in a special way during various holidays. For example, on New
Year’s day, the company may be working with a smaller staff, so they may want the system
to greet customers with:
“The XYZ Company wishes all its customers a Happy New Year. Our service personnel are
not available today, but will be back as usual tomorrow. For Sales, press 1, or press 0 to
speak to an operator.”
You may pre-define up to 20 holiday dates. For each holiday, you can specify a different
Routing box to which calls will be sent. During the holiday, the VP system uses the greeting
and call routing scheme you have defined in that Routing box.
The following programming example shows how to set up a New Year’s holiday greeting to
play on January 1.
Access the HOLIDAY SCHEDULE screen and select JANUARY as the month, then enter 1 to
indicate the first day of the month. In the field INITIAL BOX, enter a spare box number (which
will be set up later in this example). In this example, box number 8500 is used.