Installation manual

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1
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The field descriptions provided below identify the function of certain fields on the ROUTING
BOX screen. Be advised that due to differences in the screen design between DOS-based and
NT-based VP systems, the placement of fields on several system screens vary slightly.
Fields used in DOS-based VP systems are prefaced below with VP, and fields used in NT-
based VP systems are prefaced with NTVP. If the NTVP field resides on a certain tab on the
screen or if the VP field resides on a certain screen page, the tab or page is identified next to
the field name.
VP: Route Call Based On
NTVP: Route Call Based On area
There are 5 techniques you can use to route calls:
• Based on the digit(s) dialed by the caller
• Based on the day-of-week (Sunday, Monday, etc.) the call is received
• Based on the call’s sequence number (first call goes to box [number], second call
goes to box [number], etc.).
• Based on the results of a database lookup
• Based on whether the VP system is in Day Service, Lunch Service, or Night Service
mode or the call is received on a defined holiday
DIGITS DIALED
While the VP system is playing the Routing box greeting, callers can press a key at any
time to make a selection from the menu, or they can dial a mailbox directly. When the
caller presses a key, the VP system immediately stops playing the greeting and processes
the dialed digit.
If the caller does not dial a digit and the end of the greeting is reached, the VP system
pauses to wait for a response, then, if no response (DTMF or spoken word) is detected, the
system performs whatever action is specified in the field IF NO DIGITS DIALED.