Installation manual

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1
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VP: While In Queue, Say Position In Line
NTVP: While in Queue Announce Position in Line (Call Holding tab)
While a caller is in the queue, holding for an extension, the VP system can keep him/her
informed on the progress of the call. If you set this field to YES, the VP system announces to
the caller:
“That extension is still busy. You are number [#] in line. If you would prefer to leave a
message, press 1, or to speak with an operator, press 0.”
If you select NO in this field, the VP system voices:
“That extension is still busy. If you would prefer to leave a message, press 1, or to speak with
an operator, press 0.”
The default setting is NO.
VP: Try Extension X Times Before Going Back to Caller
NTVP: Try Extension X Times Before Going Back to Caller (Call Holding tab)
This parameter applies only if the MAX LINES ALLOWED TO HOLD field is greater than 0. If
the caller chooses to hold, the VP system plays a series of hold prompts to the caller (these
are typically music or commercials). At the end of each hold prompt, the VP system tries the
extension again. If it is busy, the next hold prompt is played to the caller.
After the defined number of hold prompts have been played, the VP system goes back to the
caller and offers the options to remain on hold, try another extension etc. This field allows
you to specify the number of hold prompts that should be played before the VP system offers
these options to the caller.
As shipped, the VP system has only one hold prompt recorded. Therefore, if you enter 3 in
this field, a caller queued to a busy station hears this same prompt three times before being
offered the options again. If you record the second hold prompt (147), the caller hears
prompt 146, 147, 146 again before being offered the options. You may record up to 100
different hold prompts, which are played in sequence. (Remember: At the end of each hold
prompt, the VP system tries the extension again). After the VP system plays the highest
number hold prompt recorded, it returns to the lowest number after the next try. The default
setting is 3.