User Manual

082-32-001
NURIT /3010  User Manual 67
CHAPTER 3
BASIC TROUBLESHOOTING
This section briefly describes how to troubleshoot some possible common
problems that may rise during the normal operation of the NURIT /3010.
Before requesting service for this unit, check the list below for a possible
cause of the problem you are experiencing. Some simple checks on your
part may solve the problem, and restore proper operation. If you are still
unable to solve the problem, contact the technical support help desk. Do
NOT try to solve the problem by opening the terminal yourself!
Terminal seems to have no power
• Make sure the AC adapter is fully plugged into the wall outlet, and
that its barrel connector mates properly with the terminal’s PWR jack.
• If using the NURIT 3010*, try pressing <ON/STANDBY> on the
keypad .
• If using the NURIT 3010, allow the battery to charge 10 to 12 hours
with the terminal on and AC adapter plugged into the wall (in standby
mode).
“NO LINE” appears on the display
• Check that the telephone (RJ-11) connector is securely mated with the
TEL socket on the terminal, and into the wall.
• NURIT was designed for a dedicated phone line. It should not be on a
splitter, or on a rollover phone system.
• An exchange prefix may or may not be needed. Make sure terminal
has correct settings for an exchange prefix (see page 52).
• If using a NURIT 3010, make sure that you are receiving radio
coverage in the area where you are located.